Board Intelligence Limited
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 70,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, philanthropic activities and lunch & learns. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. Senior Consulting Manager Board Intelligence is a high-growth SaaS and advisory business. As we expand our advisory services, we are seeking a Senior Consulting Manager with experience at Manager level or above in a Big 4 or similar leading consulting firm. This is an opportunity to take ownership of the full sales cycle and delivery of high-impact, project-based advisory work focused on effective governance. You will work directly with c suite clients, shaping solutions, building strong relationships, and developing your profile as a trusted advisor. Unlike traditional consulting environments, you'll be part of a fast paced, entrepreneurial team where innovation is encouraged, and your insights help shape our product offerings. You'll collaborate closely with our product team to weave advisory expertise into our SaaS solutions, driving real change for our clients. Main Responsibilities Sales & Commercial Impact (75%) Proactively identify, pursue, and close new consulting opportunities with c suite and senior executives. Lead the full sales cycle: initial client engagement, proposal development, pitching, contracting, and handover. Build and nurture strong relationships with senior stakeholders, leveraging credibility to influence and advise. Deliver against ambitious sales targets for consulting projects, with a focus on: Board effectiveness reviews, Governance simplification, Board/executive information overhaul (inc. KPI dashboard development), Board/executive training & development. Seek opportunities for referrals and on sell within existing client relationships. Represent Board Intelligence at industry events, webinars, and networking opportunities to generate leads. Maintain accurate sales pipeline and reporting, with attention to detail and pride in precision. Client/Project Delivery (25%) Oversee and lead consulting projects (as above), supported by a Consultant, ensuring quality, timeliness, and client satisfaction. Develop actionable governance insights through board effectiveness reviews and bespoke projects and clearly communicate recommendations that drive organisational improvement. Quickly understand the key drivers of value for clients, using these insights to lead and facilitate impactful workshops and strategic discussions with executives and board members. Shape critical project deliverables such as board pack structures and KPI dashboards. Craft clear and visually engaging stories using PowerPoint for presentations and workshops. Coach executives on drafting clear, concise, and compelling narratives for reports and presentations. Innovation & Product Collaboration Share insights from client engagements to enhance Board Intelligence's advisory offerings and methodology. Contribute to thought leadership content, webinars, and client facing materials. Maintain awareness of emerging corporate governance practices, regulations, and trends across diverse industries and geographies. Required Skills and Experience Demonstrable consulting/advisory experience at Manager level or above in a Big 4 or similar leading consulting firm. Ideally with experience working on governance, board advisory or organisational effectiveness. Proven ability to sell and deliver consulting projects to senior stakeholders, including c suite and board members. Demonstrable success in business development, client proposals, and growing new/existing client relationships. Experience delivering projects to large corporate and financial services clients (FS experience highly desirable but not essential). Outstanding sales and business development skills, with a track record of closing complex consulting deals. Strong business acumen, with an understanding of value creation drivers for different business models. Technical literacy: skilled in Excel and PowerPoint, with the ability to interpret and present data and craft compelling narratives. Confident and credible when engaging senior stakeholders, with the ability to influence and build lasting relationships. Exceptional communication skills, both written and verbal, suited to client meetings, workshops and presentations. General understanding of corporate governance/reporting trends and regulations, and a desire to continuously learn about emerging practices. Exceptional operating discipline, attention to detail, and ability to manage multiple priorities. Strong project management skills, with a track record of leading complex, multi stakeholder projects. Entrepreneurial mindset, comfortable working in a fast paced, high growth environment where innovation and adaptability are valued. We pride ourselves on our great working environment and package. Here's some of what's on offer: Benefits Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme Competitive parental policies Gym membership discounts
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 70,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, philanthropic activities and lunch & learns. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. Senior Consulting Manager Board Intelligence is a high-growth SaaS and advisory business. As we expand our advisory services, we are seeking a Senior Consulting Manager with experience at Manager level or above in a Big 4 or similar leading consulting firm. This is an opportunity to take ownership of the full sales cycle and delivery of high-impact, project-based advisory work focused on effective governance. You will work directly with c suite clients, shaping solutions, building strong relationships, and developing your profile as a trusted advisor. Unlike traditional consulting environments, you'll be part of a fast paced, entrepreneurial team where innovation is encouraged, and your insights help shape our product offerings. You'll collaborate closely with our product team to weave advisory expertise into our SaaS solutions, driving real change for our clients. Main Responsibilities Sales & Commercial Impact (75%) Proactively identify, pursue, and close new consulting opportunities with c suite and senior executives. Lead the full sales cycle: initial client engagement, proposal development, pitching, contracting, and handover. Build and nurture strong relationships with senior stakeholders, leveraging credibility to influence and advise. Deliver against ambitious sales targets for consulting projects, with a focus on: Board effectiveness reviews, Governance simplification, Board/executive information overhaul (inc. KPI dashboard development), Board/executive training & development. Seek opportunities for referrals and on sell within existing client relationships. Represent Board Intelligence at industry events, webinars, and networking opportunities to generate leads. Maintain accurate sales pipeline and reporting, with attention to detail and pride in precision. Client/Project Delivery (25%) Oversee and lead consulting projects (as above), supported by a Consultant, ensuring quality, timeliness, and client satisfaction. Develop actionable governance insights through board effectiveness reviews and bespoke projects and clearly communicate recommendations that drive organisational improvement. Quickly understand the key drivers of value for clients, using these insights to lead and facilitate impactful workshops and strategic discussions with executives and board members. Shape critical project deliverables such as board pack structures and KPI dashboards. Craft clear and visually engaging stories using PowerPoint for presentations and workshops. Coach executives on drafting clear, concise, and compelling narratives for reports and presentations. Innovation & Product Collaboration Share insights from client engagements to enhance Board Intelligence's advisory offerings and methodology. Contribute to thought leadership content, webinars, and client facing materials. Maintain awareness of emerging corporate governance practices, regulations, and trends across diverse industries and geographies. Required Skills and Experience Demonstrable consulting/advisory experience at Manager level or above in a Big 4 or similar leading consulting firm. Ideally with experience working on governance, board advisory or organisational effectiveness. Proven ability to sell and deliver consulting projects to senior stakeholders, including c suite and board members. Demonstrable success in business development, client proposals, and growing new/existing client relationships. Experience delivering projects to large corporate and financial services clients (FS experience highly desirable but not essential). Outstanding sales and business development skills, with a track record of closing complex consulting deals. Strong business acumen, with an understanding of value creation drivers for different business models. Technical literacy: skilled in Excel and PowerPoint, with the ability to interpret and present data and craft compelling narratives. Confident and credible when engaging senior stakeholders, with the ability to influence and build lasting relationships. Exceptional communication skills, both written and verbal, suited to client meetings, workshops and presentations. General understanding of corporate governance/reporting trends and regulations, and a desire to continuously learn about emerging practices. Exceptional operating discipline, attention to detail, and ability to manage multiple priorities. Strong project management skills, with a track record of leading complex, multi stakeholder projects. Entrepreneurial mindset, comfortable working in a fast paced, high growth environment where innovation and adaptability are valued. We pride ourselves on our great working environment and package. Here's some of what's on offer: Benefits Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme Competitive parental policies Gym membership discounts
Board Intelligence Limited
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers
Role Overview The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle. This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine, that delivers measurable business outcomes for our Mid-Market customers. Main Responsibilities Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions Manage a larger portfolio effectively by prioritizing where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience Act as a growth partner by uncovering expansion opportunities through account knowledge and usage insights, generating high-quality CSQLs and working closely with Sales to position additional solutions that align with customer strategic objectives Maintain strong client knowledge and alignment through regular touchpoints including business reviews, strategic calls, and proactive engagement, leveraging customer success tools and data insights to stay connected to evolving client needs and priorities Required Skills and Experience Customer Success Experience: Demonstrable experience in Customer Success or Account Management in a B2B SaaS environment, with proven track record managing a significant portfolio of accounts and achieving high retention rates (90%+ GRR). Proven experience owning the renewal process and successfully negotiating contract renewals with senior leaders. SaaS and Technical Understanding: Strong understanding of SaaS business models and customer success metrics including GRR, PINCs, CSQLs and customer health scoring Experience with maximising customer success platforms (such as Planhat) and digital engagement tools (Pendo or similar), with ability to quickly become a product expert Strategic and Analytical Thinking: Strong analytical skills with ability to interpret usage data, engagement metrics, and business outcomes to proactively identify risks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing teams Nice to Have Experience in the governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Benefits Private Pension Scheme BUPA Health and Dental insurance (including access to the My BUPA app) Group life assurance: 4x annual salary 26 holiday days per calendar year in addition to Bank Holidays Cycle to work scheme Employee Assistance Program including Bereavement and Probate Helpline AIG Smart Health virtual GP app/wellness platform for employees and dependants, including partner/spouse Eyecare and Flu Jab vouchers