Go Traffic Management Limited
Mold, Clwyd
Utilities Supervisor Department: Welsh Water Employment Type: Permanent - Full Time Location: Alltami Depot, Mold Description As a Site Supervisor, you will be responsible for resources associated with the repair and maintenance of the clean water network across specific network areas for our client Welsh Water. You will supervise operational repair and maintenance support to resolve issues such as poor supplies, no water, leaks and water quality issues. Types of activities include repairing burst mains, leak repair, stop tap repairs, installation of equipment, investigations / tracing supplies. You will provide operational leadership - ensuring that the work is planned and delivered safely on time, within budget and to our client's expectations. In addition to Health and Safety, customer service is critical to the client. You will supervise operatives, monitor their performance and ensure their productivity is in line with contract service level agreements. Key Responsibilities Ensure that gangs have appropriate vehicles, equipment stores and skills to perform allocated work. To avoid cost implications and adopt first time fix mentality within the team. Demonstrate good time management and flexibility to allow the execution of your roles and responsibilities. Perform fluidity tasks prestart checks to ensure work can be executed on time and without issue. Liaise with customers, clients, local authorities and other interested third parties regarding past, present or future works. Provide sufficient and timely supervision, assessment and coaching to ensure gangs are performing to agreed production levels and expected safety standards. Perform quality checks in line with contract specification of requirements, to include but not limited to reviewing job pack Photos and Comments, CAT data, Hazard reports, vehicle checks and gang checks. Regularly undertake all necessary and appropriate ToolBox Talks, Briefings and other communications in the expected time frame. Perform weekly fleet and plant checks ensuring fleet, plant and equipment maintenance is carried out and is calibrated within the correct timescales. Maintain own levels of skill and knowledge to do the job effectively. Comply with the relevant Company HSQE and welfare policy provisions. Support and service Welsh Water and ensure all agreed client and internal KPI's are met or exceeded. Ensure gang productivity targets are met. Ensure operative training records are accurate and kept up to date each week. Ensure job updates from site are accurate and in real-time. Oversee daily operations, ensuring that work is performed according to the plan and that any issues are promptly addressed. Proactively identify potential risks related to safety, environmental impact, and project delays. Develop and implement strategies to mitigate identified risks, ensuring continuity and safety in operations. This may be by means of a Task Specific Risk Assessment. Conduct Accident / Incident Investigations within the required time scales, supported by HSEQ Department. Prepare and execute contingency plans in case of emergencies, such as water main breaks, leaks, or other unforeseen incidents. Coordinate quick and effective responses to minimise service disruptions and environmental damage. Implement practices that minimise the environmental impact of construction or maintenance activities, such as controlling runoff or managing waste. Skills, Knowledge and Expertise Must be able to communicate professionally and effectively, particularly to external parties such as the client, their customers and local authorities. Must have the skills and confidence to supervise and coordinate site requirements and tasks. Understanding of commercial and basic business finance e.g. capital and revenue expenditure, cash-flow, overheads, etc. Must possess a clear focus on high quality and control of costs. Must have the desire to solve problems, resolve conflict, arbitrate, negotiate and make sound judgements and decisions. Must have skills, experience and natural ability to coach, manage and lead people. Must be reliable, tolerant and be able to get on with others. Should be well presented and business like. Qualifications Streetworks - For Supervisors CSCS Card (Current Construction Skills Certificate Scheme) National Water Hygiene Card (Blue Card) Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here -
Utilities Supervisor Department: Welsh Water Employment Type: Permanent - Full Time Location: Alltami Depot, Mold Description As a Site Supervisor, you will be responsible for resources associated with the repair and maintenance of the clean water network across specific network areas for our client Welsh Water. You will supervise operational repair and maintenance support to resolve issues such as poor supplies, no water, leaks and water quality issues. Types of activities include repairing burst mains, leak repair, stop tap repairs, installation of equipment, investigations / tracing supplies. You will provide operational leadership - ensuring that the work is planned and delivered safely on time, within budget and to our client's expectations. In addition to Health and Safety, customer service is critical to the client. You will supervise operatives, monitor their performance and ensure their productivity is in line with contract service level agreements. Key Responsibilities Ensure that gangs have appropriate vehicles, equipment stores and skills to perform allocated work. To avoid cost implications and adopt first time fix mentality within the team. Demonstrate good time management and flexibility to allow the execution of your roles and responsibilities. Perform fluidity tasks prestart checks to ensure work can be executed on time and without issue. Liaise with customers, clients, local authorities and other interested third parties regarding past, present or future works. Provide sufficient and timely supervision, assessment and coaching to ensure gangs are performing to agreed production levels and expected safety standards. Perform quality checks in line with contract specification of requirements, to include but not limited to reviewing job pack Photos and Comments, CAT data, Hazard reports, vehicle checks and gang checks. Regularly undertake all necessary and appropriate ToolBox Talks, Briefings and other communications in the expected time frame. Perform weekly fleet and plant checks ensuring fleet, plant and equipment maintenance is carried out and is calibrated within the correct timescales. Maintain own levels of skill and knowledge to do the job effectively. Comply with the relevant Company HSQE and welfare policy provisions. Support and service Welsh Water and ensure all agreed client and internal KPI's are met or exceeded. Ensure gang productivity targets are met. Ensure operative training records are accurate and kept up to date each week. Ensure job updates from site are accurate and in real-time. Oversee daily operations, ensuring that work is performed according to the plan and that any issues are promptly addressed. Proactively identify potential risks related to safety, environmental impact, and project delays. Develop and implement strategies to mitigate identified risks, ensuring continuity and safety in operations. This may be by means of a Task Specific Risk Assessment. Conduct Accident / Incident Investigations within the required time scales, supported by HSEQ Department. Prepare and execute contingency plans in case of emergencies, such as water main breaks, leaks, or other unforeseen incidents. Coordinate quick and effective responses to minimise service disruptions and environmental damage. Implement practices that minimise the environmental impact of construction or maintenance activities, such as controlling runoff or managing waste. Skills, Knowledge and Expertise Must be able to communicate professionally and effectively, particularly to external parties such as the client, their customers and local authorities. Must have the skills and confidence to supervise and coordinate site requirements and tasks. Understanding of commercial and basic business finance e.g. capital and revenue expenditure, cash-flow, overheads, etc. Must possess a clear focus on high quality and control of costs. Must have the desire to solve problems, resolve conflict, arbitrate, negotiate and make sound judgements and decisions. Must have skills, experience and natural ability to coach, manage and lead people. Must be reliable, tolerant and be able to get on with others. Should be well presented and business like. Qualifications Streetworks - For Supervisors CSCS Card (Current Construction Skills Certificate Scheme) National Water Hygiene Card (Blue Card) Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here -
Go Traffic Management Limited
Service Delivery Manager Department: Cadent Employment Type: Permanent Location: Lincoln Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence a dramatic improvement in the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus's services. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Service Delivery Manager Department: Cadent Employment Type: Permanent Location: Lincoln Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within EM CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. You will provide operational leadership - ensuring that the work is delivered safely, on time, within budget and to our Client's expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a 'right first time' approach. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence a dramatic improvement in the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus's services. Key Responsibilities You will be managing the Service Delivery Supervisor's, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures. Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met. Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores. Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved. Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc. Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks) Maintain strong customer focus, to support improved OFGEM score Monitor, meet and strive to exceed all business performance targets Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working Manage their business unit to promote team working and collaboration Carry out the appropriate performance reviews and development of staff, defined by P&OD Ensure that Occupational Health requirements are implemented To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation Review investigations with HSE Representative completed by Site Delivery Supervisors, ensuring the root cause of the incident is identified and actions put in place to prevent reoccurrence, ensuring close out of all actions within agreed SLA Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.