1088 LEGO Brand Retail Inc.
Senior Director CRM Hub Operations page is loaded Senior Director CRM Hub Operations Apply locations London time type Full time posted on Posted Yesterday job requisition id Job Description Are you interested in step changing the LEGO Group CRM Capabilities and Operations to deliver more personalised experiences across the LEGO Branded channels eco-system and joining a value driven company in an exciting global role? Kickstart an exciting career as theSenior Director of CRM Hub Operations! Join our vibrant Membership & Personalisation team within Market & Channels Central Marketing and lead the way in customer engagement. Please note:This role is based in our London HUB, and we offer a hybrid working model, which includes 3 days in the office and 2 days working from home. As we approach the holiday season, please note that there may be delays in the recruitment process. We thank you for your patience and understanding during this period. Core Responsibilities Establish and operate a best-in-class CRM Hubas a shared marketing service for the LEGO Group and key partners, delivering contextual, personalised communications that drive CRM growth and return on investment. Empower the CRM Hub teamto manage and implement dynamic CRM campaigns and lifecycle programmes at scale, ensuring alignment with agreed goals. Develop and optimise the CRM Hub operating modelfor effective demand planning, resource allocation, and timely delivery in line with service level agreements. Lead the CRM communication strategyin collaboration with key functions across DCE and OLA, sourcing content for impactful, personalised messaging at scale. Enhance CRM localisation processesfor priority markets, driving additional value in campaigns and lifecycle programmes. Implement an integrated CRM testing frameworkto ensure quality and identify continuous improvement opportunities across campaigns and lifecycles. Drive CRM reporting and optimisation, keeping senior collaborators informed on performance and recommending improvements for ongoing initiatives. Advance CRM Hub capabilitiesin partnership with digital product and engineering teams, ensuring aligned priorities for CRM and personalisation. Monitor operational goals and performance trackingfor CRM campaigns and lifecycles, while hiring, coaching, and developing a high-performing operations team. Play your part in our team succeeding This is a key leadership position responsible for establishing and operating the CRM Hub as a shared marketing service for the LEGO Group. Leading a team of CRM experts to build, test, operate and optimise dynamic campaigns, lifecycle trigger programs globally, with localization for prioritised key markets. The function will collaborative effectively across multiple business areas to deliver on the CRM needs, helping to drive more engaged members with purchase and contribute towards improving their Client Life Value. The role will be in the Global Membership & Personalisation Leadership Team, with a broader responsibility to empower and inspire the full LEGO Group. You will report directly to the Vice President Membership & Personalisation. Do you have what it takes? Solid experience in leading top-tier CRM operations and development on a global scale. Proven track record in managing CRM campaigns and lifecycle operations for large businesses worldwide. Skilled in driving cross-functional customer propositions and enhancing customer experiences. Ability to build support and collaboration across diverse teams in a global company, including product and tech teams. Strong problem-solving and communication skills, with the ability to present clear recommendations. Excellent written and verbal communication skills, capable of conveying insights to senior leaders. Experience in a global, multi-cultural manufacturing environment with a complex channel mix (D2C and B2B). Enthusiastic and solutions-focused teammate who can also work independently, guiding others and making a positive impact. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today. About Us Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in c ontinuing our mission to "inspire and develop the builders of tomorrow " .
Senior Director CRM Hub Operations page is loaded Senior Director CRM Hub Operations Apply locations London time type Full time posted on Posted Yesterday job requisition id Job Description Are you interested in step changing the LEGO Group CRM Capabilities and Operations to deliver more personalised experiences across the LEGO Branded channels eco-system and joining a value driven company in an exciting global role? Kickstart an exciting career as theSenior Director of CRM Hub Operations! Join our vibrant Membership & Personalisation team within Market & Channels Central Marketing and lead the way in customer engagement. Please note:This role is based in our London HUB, and we offer a hybrid working model, which includes 3 days in the office and 2 days working from home. As we approach the holiday season, please note that there may be delays in the recruitment process. We thank you for your patience and understanding during this period. Core Responsibilities Establish and operate a best-in-class CRM Hubas a shared marketing service for the LEGO Group and key partners, delivering contextual, personalised communications that drive CRM growth and return on investment. Empower the CRM Hub teamto manage and implement dynamic CRM campaigns and lifecycle programmes at scale, ensuring alignment with agreed goals. Develop and optimise the CRM Hub operating modelfor effective demand planning, resource allocation, and timely delivery in line with service level agreements. Lead the CRM communication strategyin collaboration with key functions across DCE and OLA, sourcing content for impactful, personalised messaging at scale. Enhance CRM localisation processesfor priority markets, driving additional value in campaigns and lifecycle programmes. Implement an integrated CRM testing frameworkto ensure quality and identify continuous improvement opportunities across campaigns and lifecycles. Drive CRM reporting and optimisation, keeping senior collaborators informed on performance and recommending improvements for ongoing initiatives. Advance CRM Hub capabilitiesin partnership with digital product and engineering teams, ensuring aligned priorities for CRM and personalisation. Monitor operational goals and performance trackingfor CRM campaigns and lifecycles, while hiring, coaching, and developing a high-performing operations team. Play your part in our team succeeding This is a key leadership position responsible for establishing and operating the CRM Hub as a shared marketing service for the LEGO Group. Leading a team of CRM experts to build, test, operate and optimise dynamic campaigns, lifecycle trigger programs globally, with localization for prioritised key markets. The function will collaborative effectively across multiple business areas to deliver on the CRM needs, helping to drive more engaged members with purchase and contribute towards improving their Client Life Value. The role will be in the Global Membership & Personalisation Leadership Team, with a broader responsibility to empower and inspire the full LEGO Group. You will report directly to the Vice President Membership & Personalisation. Do you have what it takes? Solid experience in leading top-tier CRM operations and development on a global scale. Proven track record in managing CRM campaigns and lifecycle operations for large businesses worldwide. Skilled in driving cross-functional customer propositions and enhancing customer experiences. Ability to build support and collaboration across diverse teams in a global company, including product and tech teams. Strong problem-solving and communication skills, with the ability to present clear recommendations. Excellent written and verbal communication skills, capable of conveying insights to senior leaders. Experience in a global, multi-cultural manufacturing environment with a complex channel mix (D2C and B2B). Enthusiastic and solutions-focused teammate who can also work independently, guiding others and making a positive impact. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today. About Us Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in c ontinuing our mission to "inspire and develop the builders of tomorrow " .
1088 LEGO Brand Retail Inc.
Help us build the future of retail at the LEGO Group! We're seeking a Senior Data Engineer to join our Marketing Effectiveness Product Team, with a focus on building data solutions that support marketing analytics and measurement. You will be responsible for developing and maintaining robust data pipelines and infrastructure that enables machine learning and analytics use cases such as Marketing Mix Modeling (MMM), as well as the deployment of applications that surface insights to marketing end users. This role is ideal for someone who enjoys working at the intersection of engineering, data, and marketing intelligence. No relocation assistance is offered for this position. Core Responsibilities: Build and maintain reliable, scalable data pipelines for marketing and media data sources. Design and develop data marts to support reporting, modeling and analytics use cases. Lead the collaboration with data scientists and marketers to define and implement data requirements. Build and maintain infrastructure for the deployment of simple applications. Contribute to and drive data quality, documentation and consistency across datasets and sources. Contribute to and drive best practices for data architecture, modeling and governance. Play your part in our team succeeding You will have the opportunity to work on impactful data initiatives that shape how marketing decisions are made. This role offers a strong mix of technical work, stakeholder collaboration, and problem-solving in a domain where data plays a central role in business outcomes. We are organised in autonomous agile product teams with end-to-end responsibility for our solutions, and we collaborate closely with other teams that drive retail and e-commerce partner strategy and execution for the LEGO Group. Do you have what it takes? Extensive experience in data engineering, analytics engineering or a related field Extensive experience working with data modeling and transformation workflows Experience developing on AWS and Databricks and experience with leveraging infrastructure as code to deploy data infrastructure Excellent communication and collaboration skills Experience working with Git, practicing code reviews and branching strategies, CI/CD and testing in software solutions Proficiency in SQL, Python, and PySpark Ability to translate marketing needs into well-structured data products Deep understanding of data modeling concepts and building scalable data marts Basic experience with frontend technologies is a plus and may be needed to help build or support simple frontendcomponents. Nice to have Experience with MMM, attribution modeling or marketing measurement practice. Experience working closely with data scientists. Understanding of digital ad platforms (Google Ads, CM and DV 360 etc.). Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today. About Us Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in c ontinuing our mission to "inspire and develop the builders of tomorrow " .
Help us build the future of retail at the LEGO Group! We're seeking a Senior Data Engineer to join our Marketing Effectiveness Product Team, with a focus on building data solutions that support marketing analytics and measurement. You will be responsible for developing and maintaining robust data pipelines and infrastructure that enables machine learning and analytics use cases such as Marketing Mix Modeling (MMM), as well as the deployment of applications that surface insights to marketing end users. This role is ideal for someone who enjoys working at the intersection of engineering, data, and marketing intelligence. No relocation assistance is offered for this position. Core Responsibilities: Build and maintain reliable, scalable data pipelines for marketing and media data sources. Design and develop data marts to support reporting, modeling and analytics use cases. Lead the collaboration with data scientists and marketers to define and implement data requirements. Build and maintain infrastructure for the deployment of simple applications. Contribute to and drive data quality, documentation and consistency across datasets and sources. Contribute to and drive best practices for data architecture, modeling and governance. Play your part in our team succeeding You will have the opportunity to work on impactful data initiatives that shape how marketing decisions are made. This role offers a strong mix of technical work, stakeholder collaboration, and problem-solving in a domain where data plays a central role in business outcomes. We are organised in autonomous agile product teams with end-to-end responsibility for our solutions, and we collaborate closely with other teams that drive retail and e-commerce partner strategy and execution for the LEGO Group. Do you have what it takes? Extensive experience in data engineering, analytics engineering or a related field Extensive experience working with data modeling and transformation workflows Experience developing on AWS and Databricks and experience with leveraging infrastructure as code to deploy data infrastructure Excellent communication and collaboration skills Experience working with Git, practicing code reviews and branching strategies, CI/CD and testing in software solutions Proficiency in SQL, Python, and PySpark Ability to translate marketing needs into well-structured data products Deep understanding of data modeling concepts and building scalable data marts Basic experience with frontend technologies is a plus and may be needed to help build or support simple frontendcomponents. Nice to have Experience with MMM, attribution modeling or marketing measurement practice. Experience working closely with data scientists. Understanding of digital ad platforms (Google Ads, CM and DV 360 etc.). Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What's in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today. About Us Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in c ontinuing our mission to "inspire and develop the builders of tomorrow " .