Hcml Today

To support the delivery of Musculoskeletal services across all business service channels. To be a true specialist in MSK and to incorporate this into healthcare rm's integrated model. To undertake a holistic multidisciplined assessment (by telephone or face to face) to consider clinical, personal and occupational or social risk factors and the impact of these on their condition or on their ability to work. To provide MSK advice and recommendations to address the presenting problem/s and solutions to address any underlying issues where appropriate. Key Responsibilities To deliver MSK induction training to new starters Use skill set combined with evidence and data to identify areas of MSK development across all business service channels. To work closely with Health Care Plan to deliver clinical scrutiny for MSK intervention Deliver 1:1 or group coaching for case managers to improve their basic MSK knowledge To deliver appropriate MSK calls including (but not limited to); guided self-help, aches and pains, medical solutions. To monitor incoming referrals through MSK dashboards To hold a caseload within Functional Restoration Service (NHS), deliver 1:1 and group sessions from locations within Worcestershire. To maintain knowledge of the Functional Restoration Program (NHS) and work with the MSK team to develop the service and identify areas of improvement. Attend regular MSK team huddles and contribute to service development discussions Attend monthly check ins with Team Leader Ensure MSK standard operating procedures are kept relevant and up to date across the business To be instrumental in the multidisciplinary assessment process by ensuring detailed information is gained sufficient to assess: clinical, personal and occupational and social risk factors. Expert knowledge of clinical pathways and an understanding of non-clinical pathways Identify any obstacles to recovery including any psychosocial factors. To work seamlessly with the Case Management Team and Health Care Plan to add a three-dimensional approach to the case but specifically to review objective measurements where appropriate. To maintain knowledge of your specific subject/skill area via regular CPD. To take responsibility for recognition of any training needs or further development opportunities in discussion with your Line Manager To maintain knowledge on ALL aspects of an integrated health risk management approach via regular CPD Take accountability for any errors including DPA breaches via prompt reporting to your Line Manager or other Senior Manager To work within the standards of conduct, performance and ethics of the appropriate professional body e.g. HCPC. Demonstrate team work ethos with MSK colleagues and across the wider business To develop and sustain relationships with both internal and external customers. To undertake any other task as may be reasonably required by the company Skills, knowledge and expertise Demonstrate up to date knowledge of your MSK specialism Demonstrate a broader general knowledge of a multidisciplinary assessment e.g. postural issues; psychosocial factors and nutrition. Ability to use CRM and any other appropriate systems clinical system. Ability to use Microsoft office including Word, Excel, Outlook and PowerPoint effectively. Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders. Adopt an investigatory approach to individual problems to ensure that all obstacles are identified and removed where necessary and or appropriate. Demonstrate analytical and problem solving resolutions to the short and longer term problems identified. Plan and control activities to meet objectives identified. Manage workload effectively to meet customer deadlines and service standards. Demonstrate entrepreneurial flair and best in class innovation Ability to be able to work confidently with little supervision but at the same time be able to recognise when to seek help, support of clarification. Knowledge of general Occupational Health and Legal principles. Knowledge of the fundamentals of the healthcare rm functional health practises and how to use motivational interviewing and feedback or similar whether undertaking a telephone or face to face assessment. Qualifications and Training English and Maths GCSE Grade C or above Physiotherapy BSc (Hons) Membership of the appropriate governing body Ability to write clear and accurate English Ability to understand the impact of work on an individual and the impact of ill health and an individual's ability to work. CBT principles and motivational interviewing techniques are also a valuable skill for this role and will form part of the basic training if the skill is not present. All successful candidates will be subject to DBS checks. HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.