At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. This role is hybrid in our London office 3 days per week and is not eligible for remote work at this time. What you'll do as a Customer Success Manager at Vanta: Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner. Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention. Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams. Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results. Liaise with Support to help quarterback resolutions for customer issues Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business How to be successful in this role: Have 3+ years of experience in Customer Success at a SaaS company. Background in running a book of business of 150-170 accounts. Background in running a strategic book of business Willingness to collaborate with others and drive mutually beneficial outcomes Self-motivated and curious: Bias for action and committed to iterating when necessary Work effectively in a highly ambiguous, ever-changing environment Possess clear and thoughtful communication skills, with strong critical thinking ability Be highly empathetic to customers, with a proven track record of long-term customer retention. Experience with hitting retention targets and creating happy, healthy customers Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up Experience working in the security or compliance industry is a bonus! Fluency in German What you can expect as a Vantan: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) Health & wellness stipend Remote workspace stipend Commuter benefits for team members who attend the office Pension matching 25 days of PTO per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company-wide events! At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Dec 13, 2025
Full time
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Vanta Customer Success Manager you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you will contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As a Vanta Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. This role is hybrid in our London office 3 days per week and is not eligible for remote work at this time. What you'll do as a Customer Success Manager at Vanta: Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success. Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner. Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention. Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform. Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines. Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams. Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results. Liaise with Support to help quarterback resolutions for customer issues Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business How to be successful in this role: Have 3+ years of experience in Customer Success at a SaaS company. Background in running a book of business of 150-170 accounts. Background in running a strategic book of business Willingness to collaborate with others and drive mutually beneficial outcomes Self-motivated and curious: Bias for action and committed to iterating when necessary Work effectively in a highly ambiguous, ever-changing environment Possess clear and thoughtful communication skills, with strong critical thinking ability Be highly empathetic to customers, with a proven track record of long-term customer retention. Experience with hitting retention targets and creating happy, healthy customers Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up Experience working in the security or compliance industry is a bonus! Fluency in German What you can expect as a Vantan: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) Health & wellness stipend Remote workspace stipend Commuter benefits for team members who attend the office Pension matching 25 days of PTO per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company-wide events! At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
A security solutions provider in London is seeking a Customer Success Manager to guide clients through their security journeys. You will have a pivotal role in ensuring customer satisfaction and retention. Ideal candidates should have experience in Customer Success within a SaaS company, excellent communication skills, and fluency in German is a bonus. This is a hybrid position with competitive salary and benefits.
Dec 13, 2025
Full time
A security solutions provider in London is seeking a Customer Success Manager to guide clients through their security journeys. You will have a pivotal role in ensuring customer satisfaction and retention. Ideal candidates should have experience in Customer Success within a SaaS company, excellent communication skills, and fluency in German is a bonus. This is a hybrid position with competitive salary and benefits.
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta is strategically scaling its Go-to-Market (GTM) leadership across EMEA, anchoring our expansion in both our London and Dublin hubs. While this single job specification outlines our core leadership expectations, we are actively hiring for multiple sales leadership roles. This unified approach ensures we can optimise placement for candidates who demonstrate the highest potential and skill set. If you are passionate about building high-performance teams and conquering new markets, we encourage you to apply and indicate your current location when submitting your application. As a sales manager in Vanta, you will lead a team of Account Executives responsible for net-new logo acquisition across EMEA. Our AEs are currently targeting customers in the Early Stage segment (1-49 HC) and the Growth segment (50-400+ HC). This team of pure hunters is tasked with driving significant revenue growth. You'll leverage innovative, value-based selling strategies and provide strong, high-energy leadership to foster a dynamic, high-performing team environment. This role requires a strategic, results-oriented leader ready to scale Vanta's impact and expand our presence in the market. This is a hybrid role, with Tuesday, Wednesday and Thursday in our centrally located office in London and Dublin, with Monday and Friday as days to work from home. As a Senior Manager, Sales at Vanta, you will lead a team of Account Executives responsible for net-new logo acquisition across UK + Ireland, targeting customers in the Growth segment (50-400+ HC). This team of pure hunters is tasked with driving significant revenue growth. You'll leverage innovative, value-based selling strategies and provide strong, high-energy leadership to foster a dynamic, high-performing team environment. This role requires a strategic, results-oriented leader ready to scale Vanta's impact and expand our presence in the market. What you'll do as a Manager, Sales at Vanta: Team Leadership and Development: Oversee a team of experienced Account Executives, cultivating a culture of success and continuous improvement through your coaching. Your leadership will guide the team through fast-paced sales cycles and ambitious growth targets. Strategic Sales Initiatives: Develop and refine effective sales strategies that maximise our market presence and revenue growth. Focus on creating a balanced approach to inbound and outbound sales activities, ensuring the team excels in both. Performance Management: Analyse sales data and team performance metrics to identify opportunities for improvement. Implement actionable insights to enhance sales tactics and team productivity, leveraging coaching frameworks to work side by side with your team members. Cross-Functional Collaboration: Work closely with marketing, product, and customer success teams to align strategies that enhance customer engagement and drive sales. How to be successful in this role: Proven Experience: At least 2+ years of experience managing sales teams in a SaaS company. Hands-On Leadership Style: Demonstrated ability to coach and develop your team through direct involvement in sales activities, including joint calls and co-selling, to ensure team members meet their potential. Analytical and Strategic Mindset: Highly analytical, you leverage data to make informed decisions, adapting quickly to capitalise on new opportunities. Value Selling Focus: Exposure to value-based selling methodologies and the MEDDPICC discovery framework used in multi-stakeholder environments. Independent and Creative Problem-Solver: As a self-starter comfortable in autonomous roles, you excel in environments filled with ambiguity and are skilled at independently overcoming challenges and finding creative solutions. Robust Communication Skills: Your ability to communicate effectively across all levels of the organisation will be key in fostering a collaborative team environment and ensuring alignment with company goals. Scaling Outbound: Experience supporting a sales team in building outbound pipeline at scale. What you can expect as a Vantan: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) Health & wellness stipend Remote workspace stipend Commuter benefits for team members who attend the office Pension matching 25 days of PTO per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company-wide events! At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Dec 12, 2025
Full time
At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta is strategically scaling its Go-to-Market (GTM) leadership across EMEA, anchoring our expansion in both our London and Dublin hubs. While this single job specification outlines our core leadership expectations, we are actively hiring for multiple sales leadership roles. This unified approach ensures we can optimise placement for candidates who demonstrate the highest potential and skill set. If you are passionate about building high-performance teams and conquering new markets, we encourage you to apply and indicate your current location when submitting your application. As a sales manager in Vanta, you will lead a team of Account Executives responsible for net-new logo acquisition across EMEA. Our AEs are currently targeting customers in the Early Stage segment (1-49 HC) and the Growth segment (50-400+ HC). This team of pure hunters is tasked with driving significant revenue growth. You'll leverage innovative, value-based selling strategies and provide strong, high-energy leadership to foster a dynamic, high-performing team environment. This role requires a strategic, results-oriented leader ready to scale Vanta's impact and expand our presence in the market. This is a hybrid role, with Tuesday, Wednesday and Thursday in our centrally located office in London and Dublin, with Monday and Friday as days to work from home. As a Senior Manager, Sales at Vanta, you will lead a team of Account Executives responsible for net-new logo acquisition across UK + Ireland, targeting customers in the Growth segment (50-400+ HC). This team of pure hunters is tasked with driving significant revenue growth. You'll leverage innovative, value-based selling strategies and provide strong, high-energy leadership to foster a dynamic, high-performing team environment. This role requires a strategic, results-oriented leader ready to scale Vanta's impact and expand our presence in the market. What you'll do as a Manager, Sales at Vanta: Team Leadership and Development: Oversee a team of experienced Account Executives, cultivating a culture of success and continuous improvement through your coaching. Your leadership will guide the team through fast-paced sales cycles and ambitious growth targets. Strategic Sales Initiatives: Develop and refine effective sales strategies that maximise our market presence and revenue growth. Focus on creating a balanced approach to inbound and outbound sales activities, ensuring the team excels in both. Performance Management: Analyse sales data and team performance metrics to identify opportunities for improvement. Implement actionable insights to enhance sales tactics and team productivity, leveraging coaching frameworks to work side by side with your team members. Cross-Functional Collaboration: Work closely with marketing, product, and customer success teams to align strategies that enhance customer engagement and drive sales. How to be successful in this role: Proven Experience: At least 2+ years of experience managing sales teams in a SaaS company. Hands-On Leadership Style: Demonstrated ability to coach and develop your team through direct involvement in sales activities, including joint calls and co-selling, to ensure team members meet their potential. Analytical and Strategic Mindset: Highly analytical, you leverage data to make informed decisions, adapting quickly to capitalise on new opportunities. Value Selling Focus: Exposure to value-based selling methodologies and the MEDDPICC discovery framework used in multi-stakeholder environments. Independent and Creative Problem-Solver: As a self-starter comfortable in autonomous roles, you excel in environments filled with ambiguity and are skilled at independently overcoming challenges and finding creative solutions. Robust Communication Skills: Your ability to communicate effectively across all levels of the organisation will be key in fostering a collaborative team environment and ensuring alignment with company goals. Scaling Outbound: Experience supporting a sales team in building outbound pipeline at scale. What you can expect as a Vantan: Industry-competitive salary and equity 100% covered medical, dental, and vision benefits with dependents coverage 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive) Health & wellness stipend Remote workspace stipend Commuter benefits for team members who attend the office Pension matching 25 days of PTO per year and unlimited sick time 8 company paid holidays Virtual team building activities, lunch and learns, and other company-wide events! At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
A leading tech firm in the UK seeks a Senior Sales Manager to lead a team of Account Executives in acquiring new customers across EMEA. The ideal candidate will have at least 2 years of sales management experience in a SaaS environment, demonstrating hands-on leadership and a value-based selling approach. This hybrid role requires someone who is strategic and results-oriented, ready to scale the company's impact in the market while fostering a high-performance team culture.
Dec 12, 2025
Full time
A leading tech firm in the UK seeks a Senior Sales Manager to lead a team of Account Executives in acquiring new customers across EMEA. The ideal candidate will have at least 2 years of sales management experience in a SaaS environment, demonstrating hands-on leadership and a value-based selling approach. This hybrid role requires someone who is strategic and results-oriented, ready to scale the company's impact in the market while fostering a high-performance team culture.
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer Success Manager Vanta Lead all post sales activities for Vanta's customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells. Partner with Account Managers to drive renewal and expansion opportunities within your book of business Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Guide implementation, configuration, and optimization of Vanta Trust Management Platform Provide professional advice on security best practices and compliance standards Collaborate with customers to optimize security programs and Identify areas of improvement Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy. Work cross-functionally to resolve customer business issues and work toward mutual goals. What Success Looks Like: You retain and grow your book of business, hitting GDR (Gross Dollar Retention) and CHS (Customer Health Score) targets. You drive adoption of core and new platform capabilities, leading to stronger customer maturity and satisfaction. You elevate customer feedback, especially regional needs (e.g., GDPR tooling or auditor support), to influence Vanta's roadmap. You ensure customers have a clear path to compliance, continuously improving their security posture with confidence. You become a trusted expert, not just in our product, but in the compliance landscape for EMEA-based companies. What We're Looking For 6+ years' experience in Customer Success (SaaS) with German-speaking customers in a fast-paced B2B SaaS environment, preferably with security or compliance exposure. Fluent in both German and English, with exceptional verbal and written communication in both. Experience working with a blend of SMB and Upmarket, ideally across multiple European countries or markets. Strong experience partnering with C-level stakeholders and guiding them through strategic outcomes. Highly organised and proactive, able to navigate ambiguity and operate with ownership in a high-growth environment. Technically curious, capable of understanding platform mechanics and communicating effectively with security-minded customers. Empathetic and customer-obsessed, with a proven track record of driving value and retention. Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up. Comfortable using tools like Salesforce, Catalyst, Zoom, and Slack. Location & Work Environment: This role is based in our London office, with an expectation to be in-office at least 3 days per week. Vanta offers flexibility around working hours and the opportunity to collaborate with global teammates. What You Can Expect as a Vantan: Industry-Competitive Salary & Equity 100% Company Paid Private Healthcare (Including Dental & Vision) for you and your dependents 16 Weeks Fully Paid Parental Leave Health & Wellness Stipend Workspace Setup Stipend Pension Scheme with Employer Contribution Access to Online Wellness Tools (Headspace, Ginger, etc.) Regular team events and offsites Opportunity to join a high-growth SaaS company redefining the security & compliance space At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.
Dec 09, 2025
Full time
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta's success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer Success Manager Vanta Lead all post sales activities for Vanta's customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells. Partner with Account Managers to drive renewal and expansion opportunities within your book of business Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. Guide implementation, configuration, and optimization of Vanta Trust Management Platform Provide professional advice on security best practices and compliance standards Collaborate with customers to optimize security programs and Identify areas of improvement Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy. Work cross-functionally to resolve customer business issues and work toward mutual goals. What Success Looks Like: You retain and grow your book of business, hitting GDR (Gross Dollar Retention) and CHS (Customer Health Score) targets. You drive adoption of core and new platform capabilities, leading to stronger customer maturity and satisfaction. You elevate customer feedback, especially regional needs (e.g., GDPR tooling or auditor support), to influence Vanta's roadmap. You ensure customers have a clear path to compliance, continuously improving their security posture with confidence. You become a trusted expert, not just in our product, but in the compliance landscape for EMEA-based companies. What We're Looking For 6+ years' experience in Customer Success (SaaS) with German-speaking customers in a fast-paced B2B SaaS environment, preferably with security or compliance exposure. Fluent in both German and English, with exceptional verbal and written communication in both. Experience working with a blend of SMB and Upmarket, ideally across multiple European countries or markets. Strong experience partnering with C-level stakeholders and guiding them through strategic outcomes. Highly organised and proactive, able to navigate ambiguity and operate with ownership in a high-growth environment. Technically curious, capable of understanding platform mechanics and communicating effectively with security-minded customers. Empathetic and customer-obsessed, with a proven track record of driving value and retention. Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up. Comfortable using tools like Salesforce, Catalyst, Zoom, and Slack. Location & Work Environment: This role is based in our London office, with an expectation to be in-office at least 3 days per week. Vanta offers flexibility around working hours and the opportunity to collaborate with global teammates. What You Can Expect as a Vantan: Industry-Competitive Salary & Equity 100% Company Paid Private Healthcare (Including Dental & Vision) for you and your dependents 16 Weeks Fully Paid Parental Leave Health & Wellness Stipend Workspace Setup Stipend Pension Scheme with Employer Contribution Access to Online Wellness Tools (Headspace, Ginger, etc.) Regular team events and offsites Opportunity to join a high-growth SaaS company redefining the security & compliance space At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply. About Vanta We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. Now more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.