Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: As an ERP Analyst, you will play a key role in supporting and evolving critical ERP systems, ensuring they run smoothly, meet business needs, and deliver meaningful value to users across multiple functions. You will work at the centre of how business processes, technology and people connect. From coordinating user acceptance testing to organising requirements and engaging with stakeholders, you'll help ensure enhancements are well understood, thoroughly tested and effectively adopted. This role is ideal for someone early in their applications or technology journey - someone who enjoys problem-solving, coordinating activities, working with people, and understanding how systems support business operations. No deep technical knowledge is required; what matters most is curiosity, organisation and a willingness to learn. As an ERP Analyst, you will: Provide day-to-day support to the ERP Technical Lead, helping manage and optimise ERP systems, including Maximo. Take ownership of User Acceptance Testing (UAT), including planning, documentation, stakeholder engagement, and execution of test cycles. Prioritise testing activities based on business impact and project timelines. Support requirement gathering sessions, documenting and organising requirements clearly and accurately. Act as a positive and professional point of contact for vendors, ensuring smooth communication and timely updates. Build strong relationships across Finance, Supply Chain and operational teams to ensure system alignment and understanding. Maintain clear documentation on testing outcomes, issues, and resolutions, producing reports for internal stakeholders. Contribute to improving processes, communication and visibility across the ERP portfolio. We're looking for someone who is organised, proactive and genuinely interested in how business systems work. You don't need to tick every box - if the role excites you and you feel you could grow into it, we'd love to hear from you. Strong organisational skills and the ability to manage multiple priorities confidently. A collaborative mindset, with the ability to build positive working relationships across teams. Excellent attention to detail, especially when it comes to documentation, testing and communication. A natural curiosity or aptitude for learning new systems and understanding how applications support business processes. A problem solving approach, with the confidence to highlight issues and escalates when needed. Clear, professional communication skills - both written and verbal. It would be great if you had: Exposure to ERP systems or experience in an applications support environment. Familiarity with UAT processes. Experience with Maximo or other ERP platforms. But none of these are essential - what matters most is your enthusiasm, your organisation, and your willingness to learn. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Dec 09, 2025
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: As an ERP Analyst, you will play a key role in supporting and evolving critical ERP systems, ensuring they run smoothly, meet business needs, and deliver meaningful value to users across multiple functions. You will work at the centre of how business processes, technology and people connect. From coordinating user acceptance testing to organising requirements and engaging with stakeholders, you'll help ensure enhancements are well understood, thoroughly tested and effectively adopted. This role is ideal for someone early in their applications or technology journey - someone who enjoys problem-solving, coordinating activities, working with people, and understanding how systems support business operations. No deep technical knowledge is required; what matters most is curiosity, organisation and a willingness to learn. As an ERP Analyst, you will: Provide day-to-day support to the ERP Technical Lead, helping manage and optimise ERP systems, including Maximo. Take ownership of User Acceptance Testing (UAT), including planning, documentation, stakeholder engagement, and execution of test cycles. Prioritise testing activities based on business impact and project timelines. Support requirement gathering sessions, documenting and organising requirements clearly and accurately. Act as a positive and professional point of contact for vendors, ensuring smooth communication and timely updates. Build strong relationships across Finance, Supply Chain and operational teams to ensure system alignment and understanding. Maintain clear documentation on testing outcomes, issues, and resolutions, producing reports for internal stakeholders. Contribute to improving processes, communication and visibility across the ERP portfolio. We're looking for someone who is organised, proactive and genuinely interested in how business systems work. You don't need to tick every box - if the role excites you and you feel you could grow into it, we'd love to hear from you. Strong organisational skills and the ability to manage multiple priorities confidently. A collaborative mindset, with the ability to build positive working relationships across teams. Excellent attention to detail, especially when it comes to documentation, testing and communication. A natural curiosity or aptitude for learning new systems and understanding how applications support business processes. A problem solving approach, with the confidence to highlight issues and escalates when needed. Clear, professional communication skills - both written and verbal. It would be great if you had: Exposure to ERP systems or experience in an applications support environment. Familiarity with UAT processes. Experience with Maximo or other ERP platforms. But none of these are essential - what matters most is your enthusiasm, your organisation, and your willingness to learn. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
A leading technology firm is seeking an ERP Analyst to support and optimize ERP systems, including Maximo. The role involves coordinating user acceptance testing and engaging with various stakeholders. Ideal for individuals keen on problem-solving and understanding business systems. No deep technical knowledge is required, but a proactive approach and strong organisational skills are essential. The position offers competitive compensation and a comprehensive benefits package.
Dec 09, 2025
Full time
A leading technology firm is seeking an ERP Analyst to support and optimize ERP systems, including Maximo. The role involves coordinating user acceptance testing and engaging with various stakeholders. Ideal for individuals keen on problem-solving and understanding business systems. No deep technical knowledge is required, but a proactive approach and strong organisational skills are essential. The position offers competitive compensation and a comprehensive benefits package.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Customer Experience Manager to manage all of the operational-focused elements of the customer experience between Sword and our Energy customers, ensuring the service they receive retains existing engagements, maximises current and future revenue opportunities, and demonstrates a true partnership between both parties with value-add at the forefront of everything we do. You will report to our IT Operations Lead, and be dedicated to our customers , with a focused objective to build long-lasting, trusted relationships with our key customer stakeholders, developing an in-depth knowledge of their business goals and helping to achieve them. You will work in a dynamic, fast-paced and growing account environment, governed by an experienced leadership team and guided by a comprehensive technical group. Ideally, you will have an operational or project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Work with key personnel both within SWORD and at the CUSTOMER to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain and where possible improve upon service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers and the appropriate stakeholders to gain a thorough understanding of the clients' business Develop CSIP (Continual Service Improvement Plans), Customer Experience Plans and Service Reports as part of the delivery of services Maintain long-term customer relationship, developing into a trusted advisor and partner through high levels of customer engagement Manage the direct reports who are delivering services to the customers and support their development As part of the PDP process, set clear objectives and determine development opportunities Here are the key skills and experience relevant to this role: You will already have gained service delivery or project management experience, preferably within the IT services or the energy industry, and have a track record in meeting and exceeding targets. Operational Service Delivery and People Management experience. Ability to Manage diverse teams Strong multi-level relationship builder. Commercially focused, articulate and possess the ability to think strategically. Highly motivated, goal-oriented and target driven. Experience of management of budgets Experience of continual service improvement an associated planning and execution of CSIPs Ability to develop and execute customer experience plans and service reports Excellent communication skills and able to build relationships across multiple levels TIL V3 Foundation qualified, ideally V4 Foundation OR PRINCE2 Project Management Practitioner advantageous Degree/Management Qualification or equivalent experience At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary , here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Dec 09, 2025
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Customer Experience Manager to manage all of the operational-focused elements of the customer experience between Sword and our Energy customers, ensuring the service they receive retains existing engagements, maximises current and future revenue opportunities, and demonstrates a true partnership between both parties with value-add at the forefront of everything we do. You will report to our IT Operations Lead, and be dedicated to our customers , with a focused objective to build long-lasting, trusted relationships with our key customer stakeholders, developing an in-depth knowledge of their business goals and helping to achieve them. You will work in a dynamic, fast-paced and growing account environment, governed by an experienced leadership team and guided by a comprehensive technical group. Ideally, you will have an operational or project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Work with key personnel both within SWORD and at the CUSTOMER to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain and where possible improve upon service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement with Customers and the appropriate stakeholders to gain a thorough understanding of the clients' business Develop CSIP (Continual Service Improvement Plans), Customer Experience Plans and Service Reports as part of the delivery of services Maintain long-term customer relationship, developing into a trusted advisor and partner through high levels of customer engagement Manage the direct reports who are delivering services to the customers and support their development As part of the PDP process, set clear objectives and determine development opportunities Here are the key skills and experience relevant to this role: You will already have gained service delivery or project management experience, preferably within the IT services or the energy industry, and have a track record in meeting and exceeding targets. Operational Service Delivery and People Management experience. Ability to Manage diverse teams Strong multi-level relationship builder. Commercially focused, articulate and possess the ability to think strategically. Highly motivated, goal-oriented and target driven. Experience of management of budgets Experience of continual service improvement an associated planning and execution of CSIPs Ability to develop and execute customer experience plans and service reports Excellent communication skills and able to build relationships across multiple levels TIL V3 Foundation qualified, ideally V4 Foundation OR PRINCE2 Project Management Practitioner advantageous Degree/Management Qualification or equivalent experience At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary , here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
About the Role As a SharePoint Data Administrator, you'll play a key role in how our clients structure, manage, and protect their information. You'll ensure that content is not only stored securely, but is easy to find, share, and use across the business. From configuring SharePoint environments and implementing governance policies, to enabling seamless integration across Microsoft 365, this role offers the chance to make a tangible impact on how organisations collaborate and unlock value from their data. This is a varied role that blends day-to-day SharePoint administration with longer-term digital transformation initiatives. No two days will be the same - one day you might be troubleshooting site performance, the next you could be developing metadata models or advising stakeholders on best practice for document management. As the SharePoint Data Administrator, you will: Administer and maintain SharePoint environments, including site collections, libraries, lists, workflows, and permissions. Design and implement metadata models, taxonomies, and content types to improve classification and searchability. Develop and enforce governance policies to support effective, secure, and compliant use of SharePoint. Work with stakeholders to deliver tailored SharePoint solutions that enhance collaboration and knowledge sharing. Provide training and support to users on document management standards and best practice. Manage data lifecycle processes including classification, retention, archiving, and disposal. Monitor performance, conduct audits, and troubleshoot issues to maintain system reliability. Facilitate integration between SharePoint, Microsoft 365 tools, and other data platforms. Contribute to digital transformation initiatives through automation and process improvement. We're looking for someone who enjoys making information easier to manage, share and protect. If you've worked with SharePoint and the wider Microsoft 365 suite, and you're keen to apply your skills in a collaborative and forward-thinking environment, we'd love to hear from you. You'll bring some of the following: Experience with SharePoint Online/Server and Microsoft 365 ecosystem. An interest in information architecture, metadata, and taxonomy design. Skills in tools such as SQL, PowerShell, Excel, or Power BI. Awareness of information governance frameworks (e.g. ISO 15489, COBIT, DAMA-DMBOK). Strong communication skills, with the confidence to work closely with a variety of stakeholders. The ability to turn business needs into effective, practical solutions. A degree in Information Management, Computer Science, or a related discipline would be helpful, but we're equally open to those with hands-on experience and a passion for getting the best out of data and collaboration tools. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.
Dec 08, 2025
Full time
About the Role As a SharePoint Data Administrator, you'll play a key role in how our clients structure, manage, and protect their information. You'll ensure that content is not only stored securely, but is easy to find, share, and use across the business. From configuring SharePoint environments and implementing governance policies, to enabling seamless integration across Microsoft 365, this role offers the chance to make a tangible impact on how organisations collaborate and unlock value from their data. This is a varied role that blends day-to-day SharePoint administration with longer-term digital transformation initiatives. No two days will be the same - one day you might be troubleshooting site performance, the next you could be developing metadata models or advising stakeholders on best practice for document management. As the SharePoint Data Administrator, you will: Administer and maintain SharePoint environments, including site collections, libraries, lists, workflows, and permissions. Design and implement metadata models, taxonomies, and content types to improve classification and searchability. Develop and enforce governance policies to support effective, secure, and compliant use of SharePoint. Work with stakeholders to deliver tailored SharePoint solutions that enhance collaboration and knowledge sharing. Provide training and support to users on document management standards and best practice. Manage data lifecycle processes including classification, retention, archiving, and disposal. Monitor performance, conduct audits, and troubleshoot issues to maintain system reliability. Facilitate integration between SharePoint, Microsoft 365 tools, and other data platforms. Contribute to digital transformation initiatives through automation and process improvement. We're looking for someone who enjoys making information easier to manage, share and protect. If you've worked with SharePoint and the wider Microsoft 365 suite, and you're keen to apply your skills in a collaborative and forward-thinking environment, we'd love to hear from you. You'll bring some of the following: Experience with SharePoint Online/Server and Microsoft 365 ecosystem. An interest in information architecture, metadata, and taxonomy design. Skills in tools such as SQL, PowerShell, Excel, or Power BI. Awareness of information governance frameworks (e.g. ISO 15489, COBIT, DAMA-DMBOK). Strong communication skills, with the confidence to work closely with a variety of stakeholders. The ability to turn business needs into effective, practical solutions. A degree in Information Management, Computer Science, or a related discipline would be helpful, but we're equally open to those with hands-on experience and a passion for getting the best out of data and collaboration tools. At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more . At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.