Hiya
About Us At Hiya, we're revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity. Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect , the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect , a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. Hiya are looking for a friendly and highly organised person, passionate about people and providing a seamless working environment for all our teams. You will be responsible for the day to day running of the London office and supporting our people team within a fast-growing business, (currently 15 people in London). This is an important position within the business where you'll be relied upon for a wide range of support. What's more, there is plenty of scope to develop and grow in your role and take on more responsibility, meaning this is the perfect position in which to develop a career that lasts into the future. In this role you'll be tasked with taking on a variety of challenges and tasks covering senior personnel support, HR admin, IT Admin, procurement, office management, travel bookings and coordination, finance admin, event organisation and other ad hoc tasks. Key Responsibilities Office Administration Overall responsibility for making the office a fun and engaging place to work. You will manage stationery and office sundries ordering and stock levels, sourcing of new equipment, monitoring office cleaning and liaising with the building management when necessary. Responsible for IT, both hardware and software inventories POC for all office related queries and support Recruiting: You do not need to have experience with recruiting, but you will spend a lot of time sourcing candidates, co-ordinating, setting up/administration of hiring plans etc. You will need to want to do this as a daily core part of your role We will train you to utilise AI based recruiting tools like juicebox, linkedin recruiter, & Ashby Team building Help organise team meetings and team-building activities Running the team events schedule and organising cakes for birthdays, drinks, team lunches etc. Plan in-house or off-site activities, like parties, celebrations and conferences and liaise with the US-based people team. Heading up internal office comms e.g. announcing headline office updates, celebrating successes HR admin, Recruiting & on-boarding administration Liaise and collaborate with the HR managers and help with any new starter onboarding and leavers. Order equipment for new starters and maintain records. Support on recruitment and scheduling of interviews. Senior management support Organise and coordinate SMT meetings i.e. prepare agendas, room booking and catering arrangements Other Support the various teams on any other activities as required. Essential Skills Minimum 1 years' experience in a similar role in a fast-paced organisation A lot of energy and a cheerful attitude at all times - no task is too big or too small and you see the value in making people happy and providing a great working environment A track record of 'getting things done' and a willingness to take a hands-on approach Super organised and process driven with good project management skills Strong time management skills Effective Communicator - able to disseminate ideas in a clear, concise manner Flexible, highly resilient and comfortable with ambiguity and changing priorities A fast learner Benefits 25 days holiday plus bank holidays Opt in salary sacrifice pension scheme Paid parental leave Private medical, dental and vision insurance through Vitality Employer-paid life insurance 2x base salary Lunch provided 3x week in office Share Options Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development fund This position is based in Central London. Our office is located at 151 Wardour St. W1F8WE This position will require you to come into the office 3 x week minimum (sometimes more) Hiya is a fast-growing startup that offers a team of dynamic and experienced executives at the helm, and a hardworking team of international colleagues at your side. We value getting things done for our customers and consistently improving ourselves and products along the way. Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.
About Us At Hiya, we're revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity. Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect , the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect , a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. Hiya are looking for a friendly and highly organised person, passionate about people and providing a seamless working environment for all our teams. You will be responsible for the day to day running of the London office and supporting our people team within a fast-growing business, (currently 15 people in London). This is an important position within the business where you'll be relied upon for a wide range of support. What's more, there is plenty of scope to develop and grow in your role and take on more responsibility, meaning this is the perfect position in which to develop a career that lasts into the future. In this role you'll be tasked with taking on a variety of challenges and tasks covering senior personnel support, HR admin, IT Admin, procurement, office management, travel bookings and coordination, finance admin, event organisation and other ad hoc tasks. Key Responsibilities Office Administration Overall responsibility for making the office a fun and engaging place to work. You will manage stationery and office sundries ordering and stock levels, sourcing of new equipment, monitoring office cleaning and liaising with the building management when necessary. Responsible for IT, both hardware and software inventories POC for all office related queries and support Recruiting: You do not need to have experience with recruiting, but you will spend a lot of time sourcing candidates, co-ordinating, setting up/administration of hiring plans etc. You will need to want to do this as a daily core part of your role We will train you to utilise AI based recruiting tools like juicebox, linkedin recruiter, & Ashby Team building Help organise team meetings and team-building activities Running the team events schedule and organising cakes for birthdays, drinks, team lunches etc. Plan in-house or off-site activities, like parties, celebrations and conferences and liaise with the US-based people team. Heading up internal office comms e.g. announcing headline office updates, celebrating successes HR admin, Recruiting & on-boarding administration Liaise and collaborate with the HR managers and help with any new starter onboarding and leavers. Order equipment for new starters and maintain records. Support on recruitment and scheduling of interviews. Senior management support Organise and coordinate SMT meetings i.e. prepare agendas, room booking and catering arrangements Other Support the various teams on any other activities as required. Essential Skills Minimum 1 years' experience in a similar role in a fast-paced organisation A lot of energy and a cheerful attitude at all times - no task is too big or too small and you see the value in making people happy and providing a great working environment A track record of 'getting things done' and a willingness to take a hands-on approach Super organised and process driven with good project management skills Strong time management skills Effective Communicator - able to disseminate ideas in a clear, concise manner Flexible, highly resilient and comfortable with ambiguity and changing priorities A fast learner Benefits 25 days holiday plus bank holidays Opt in salary sacrifice pension scheme Paid parental leave Private medical, dental and vision insurance through Vitality Employer-paid life insurance 2x base salary Lunch provided 3x week in office Share Options Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development fund This position is based in Central London. Our office is located at 151 Wardour St. W1F8WE This position will require you to come into the office 3 x week minimum (sometimes more) Hiya is a fast-growing startup that offers a team of dynamic and experienced executives at the helm, and a hardworking team of international colleagues at your side. We value getting things done for our customers and consistently improving ourselves and products along the way. Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.
Hiya
About Us At Hiya, we're revolutionizing voice communication to make it more secure and productive. Our mission is to protect against spam and fraud, connect businesses with customers, and secure global telecommunications. Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect , the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect , a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform powers over 500 million users worldwide. Leveraging adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice interactions across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, KPMG, and more. About the Position AI Engineers are responsible for developing and integrating AI solutions into Hiya's products, focusing on rapid iteration, prompt engineering, and practical application. You'll fine-tune and optimize foundation models, craft sophisticated multi-agent systems, and invent novel solutions to power the next generation of voice intelligence. What You'll Do Integrate AI solutions into existing products and workflows Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Conduct model evaluations, prompt engineering, and fine-tuning of large language models (LLMs) Implement and manage AI orchestration, including agent-based systems Participate in the design and implementation of AI-powered applications and interfaces Help shape the technical direction and best practices for LLM application development Stay at the forefront of AI research and incorporate state-of-the-art techniques What You'll Need to Succeed Proficiency in programming languages such as Python, JavaScript, or TypeScript Experience working with foundational model APIs and pre-trained open source models Strong understanding of machine learning workflows, including model evaluations and LLM fine-tuning Familiarity with AI orchestration and agent-based systems and best practices (LangChain, AutoGen, n8n) Excellent problem-solving skills and the ability to work independently and collaboratively. Strong communication skills and the ability to translate technical concepts to non-technical stakeholders The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions. You will have a fast start if you have experience: Experience with cloud platforms such as AWS, Google Cloud, or Azure Knowledge of Kubernetes and containerization technologies Experience with data science and ML engineering Familiarity with retrieval-augmented generation (RAG) The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you. More Details Start Date: Immediately Status: Full-time Type: Hybrid Location: London, UK Travel Requirements: Department: Engineering Reports to: VP of Engineering Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in- office days This position is based in London, UK. Office post code: W1F 8WE We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to on Deloitte Technology Fast 500 and Forbes Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!
About Us At Hiya, we're revolutionizing voice communication to make it more secure and productive. Our mission is to protect against spam and fraud, connect businesses with customers, and secure global telecommunications. Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we've been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect , the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect , a branded call SaaS platform that helps businesses reach more customers by phone. Today, our Voice Intelligence Platform powers over 500 million users worldwide. Leveraging adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice interactions across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, KPMG, and more. About the Position AI Engineers are responsible for developing and integrating AI solutions into Hiya's products, focusing on rapid iteration, prompt engineering, and practical application. You'll fine-tune and optimize foundation models, craft sophisticated multi-agent systems, and invent novel solutions to power the next generation of voice intelligence. What You'll Do Integrate AI solutions into existing products and workflows Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions Conduct model evaluations, prompt engineering, and fine-tuning of large language models (LLMs) Implement and manage AI orchestration, including agent-based systems Participate in the design and implementation of AI-powered applications and interfaces Help shape the technical direction and best practices for LLM application development Stay at the forefront of AI research and incorporate state-of-the-art techniques What You'll Need to Succeed Proficiency in programming languages such as Python, JavaScript, or TypeScript Experience working with foundational model APIs and pre-trained open source models Strong understanding of machine learning workflows, including model evaluations and LLM fine-tuning Familiarity with AI orchestration and agent-based systems and best practices (LangChain, AutoGen, n8n) Excellent problem-solving skills and the ability to work independently and collaboratively. Strong communication skills and the ability to translate technical concepts to non-technical stakeholders The person in this role must embody Hiya's key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions. You will have a fast start if you have experience: Experience with cloud platforms such as AWS, Google Cloud, or Azure Knowledge of Kubernetes and containerization technologies Experience with data science and ML engineering Familiarity with retrieval-augmented generation (RAG) The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you. More Details Start Date: Immediately Status: Full-time Type: Hybrid Location: London, UK Travel Requirements: Department: Engineering Reports to: VP of Engineering Benefits 25 holiday plus bank holidays Opt in salary sacrifice pension scheme (company full 4% of basic salary contribution) Paid parental leave Private medical insurance through Vitality (including dental & vision) Employer-paid life insurance 2x base salary Donation Matching for a charity of your choice (up to $1,000/ year) WFH equipment stipend $1,000/year in Professional Development funds Lunch provided on in- office days This position is based in London, UK. Office post code: W1F 8WE We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to on Deloitte Technology Fast 500 and Forbes Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!