Jul 27, 2025
Full time
Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we've helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we're a fast-growing team focused on making self storage better for everyone. To support that growth, we're hiring a Customer Success Manager focused on EU markets -such as France, Spain, Germany, or Italy. You'll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora. Why this role matters We're expanding across Europe, and success in new markets depends on great customer experiences. You'll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us. What you'll do Onboard new customers across EU markets, guiding them through setup and training Support customers via email, chat, and video-especially where language or local context matters Build long-term relationships with your assigned accounts Monitor account health, usage, and risks Help operators get more value from Stora, surfacing opportunities and promoting key features Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions Be the voice of the EU customer-sharing insights to improve our product and service What we're looking for Fluent in English and at least one of: French, Spanish, German, or Italian Organised, calm, and good with people A great communicator-both written and verbal Comfortable using and explaining software Experience in SaaS, onboarding, or customer support is helpful but not required What we offer Competitive salary Share options 35 days holiday Private health insurance (for you + family) Pension plan Remote with optional Belfast office access Apple hardware How to apply Apply via the form by 27 July 2025 . We're reviewing applications as they come in and will be in touch if it looks like a match.