Limelight Health
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Limelight Health
WHO ARE WE Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism's contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting. OUR WORK MODEL Hybrid: This is a hybrid role, requiring 3 days per week in the London office, with flexibility to work remotely on other days. YOUR ROLE As the People Partner - R&D, you will act as a strategic HR Business Partner to Engineering, Product, Data, and Information Security leadership. This role is pivotal in aligning people strategy with the R&D roadmap, organisational design, and delivery priorities. Operating at the intersection of business performance, talent density, and organisational effectiveness, you will partner directly with the CTO, CPO, and CISO to ensure the organisation is appropriately structured, skilled, and enabled to deliver against product, technology, and security objectives. You will act as a trusted advisor to senior technical leaders, driving a high-performance culture, supporting scalable growth, and leading complex change initiatives across organisational design, capability uplift, and workforce planning. YOUR CHALLENGES & OPPORTUNITIES Strategic Partnership - Build trusted relationships with Engineering, Product, Data, and Security leaders, developing a deep understanding of organisational needs, team dynamics, and delivery priorities to provide proactive, commercially grounded people guidance. Organisational Design & Workforce Planning - Partner with R&D leadership to design and implement structures, workforce plans, and people initiatives aligned to business strategy, technical objectives, and long-term roadmap requirements. Talent Density & Capability Uplift - Collaborate with Talent Acquisition to attract and hire high calibre global technical talent, ensuring hiring plans address capability gaps and support scalable growth. Performance Excellence - Lead and embed robust performance management processes across R&D, including calibration and annual review cycles, ensuring fair, objective, and strategically aligned outcomes. Leadership Coaching - Provide expert coaching to technical leaders on performance management, employee relations, organisational design, and reward considerations, enabling confident and consistent decision-making. Engagement & Analytics - Leverage engagement surveys, pulse data, and people analytics to identify trends, risks, and opportunities, translating insights into actionable plans that enhance retention, engagement, and team effectiveness. Change Leadership - Drive complex change initiatives including restructuring, capability transformation, and cultural evolution to support a high performing and inclusive R&D function. Compliance & Risk Management - Ensure full compliance with global employment legislation and internal policies, mitigating risk while supporting consistent and compliant people practices across multiple jurisdictions. OUR EXPECTATIONS Progressive People Partner Experience - Proven experience supporting R&D or technical functions within fast paced, high growth or scaling environments. Organisational Change Expertise - Demonstrated success shaping and executing initiatives across organisational design, performance management, and leadership coaching. Commercial & Data Driven Mindset - Strong analytical capability with the ability to diagnose root causes, translate insights into strategic action, and influence leadership decisions. Global Employment Knowledge - Working knowledge of global employment law and regulatory considerations, applying pragmatic and compliant solutions within complex environments. Influential Relationship Builder - Credible, confident, and able to challenge constructively while building trust at all levels, including senior technical leadership. Matrixed Environment Experience - Experience operating within global, matrixed organisations, driving alignment across diverse stakeholder groups and competing priorities. Commitment to DEI - Strong belief in fostering inclusive, high performing environments where technical talent can thrive. Professional Qualification - CIPD qualification (or equivalent) desirable but not essential. WHY COGNISM At Cognism, we're not just building a company - we're building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you're looking for a place where your work truly makes an impact, you're in the right spot! Our values aren't just words on a page-they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work. Here's what we stand for: We Own the Outcome Together. We Deeply Understand our Customers. We Celebrate Impact Wherever It Comes From. At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you're unsure if you meet every requirement, we encourage you to apply!
WHO ARE WE Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism's contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting. OUR WORK MODEL Hybrid: This is a hybrid role, requiring 3 days per week in the London office, with flexibility to work remotely on other days. YOUR ROLE As the People Partner - R&D, you will act as a strategic HR Business Partner to Engineering, Product, Data, and Information Security leadership. This role is pivotal in aligning people strategy with the R&D roadmap, organisational design, and delivery priorities. Operating at the intersection of business performance, talent density, and organisational effectiveness, you will partner directly with the CTO, CPO, and CISO to ensure the organisation is appropriately structured, skilled, and enabled to deliver against product, technology, and security objectives. You will act as a trusted advisor to senior technical leaders, driving a high-performance culture, supporting scalable growth, and leading complex change initiatives across organisational design, capability uplift, and workforce planning. YOUR CHALLENGES & OPPORTUNITIES Strategic Partnership - Build trusted relationships with Engineering, Product, Data, and Security leaders, developing a deep understanding of organisational needs, team dynamics, and delivery priorities to provide proactive, commercially grounded people guidance. Organisational Design & Workforce Planning - Partner with R&D leadership to design and implement structures, workforce plans, and people initiatives aligned to business strategy, technical objectives, and long-term roadmap requirements. Talent Density & Capability Uplift - Collaborate with Talent Acquisition to attract and hire high calibre global technical talent, ensuring hiring plans address capability gaps and support scalable growth. Performance Excellence - Lead and embed robust performance management processes across R&D, including calibration and annual review cycles, ensuring fair, objective, and strategically aligned outcomes. Leadership Coaching - Provide expert coaching to technical leaders on performance management, employee relations, organisational design, and reward considerations, enabling confident and consistent decision-making. Engagement & Analytics - Leverage engagement surveys, pulse data, and people analytics to identify trends, risks, and opportunities, translating insights into actionable plans that enhance retention, engagement, and team effectiveness. Change Leadership - Drive complex change initiatives including restructuring, capability transformation, and cultural evolution to support a high performing and inclusive R&D function. Compliance & Risk Management - Ensure full compliance with global employment legislation and internal policies, mitigating risk while supporting consistent and compliant people practices across multiple jurisdictions. OUR EXPECTATIONS Progressive People Partner Experience - Proven experience supporting R&D or technical functions within fast paced, high growth or scaling environments. Organisational Change Expertise - Demonstrated success shaping and executing initiatives across organisational design, performance management, and leadership coaching. Commercial & Data Driven Mindset - Strong analytical capability with the ability to diagnose root causes, translate insights into strategic action, and influence leadership decisions. Global Employment Knowledge - Working knowledge of global employment law and regulatory considerations, applying pragmatic and compliant solutions within complex environments. Influential Relationship Builder - Credible, confident, and able to challenge constructively while building trust at all levels, including senior technical leadership. Matrixed Environment Experience - Experience operating within global, matrixed organisations, driving alignment across diverse stakeholder groups and competing priorities. Commitment to DEI - Strong belief in fostering inclusive, high performing environments where technical talent can thrive. Professional Qualification - CIPD qualification (or equivalent) desirable but not essential. WHY COGNISM At Cognism, we're not just building a company - we're building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you're looking for a place where your work truly makes an impact, you're in the right spot! Our values aren't just words on a page-they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work. Here's what we stand for: We Own the Outcome Together. We Deeply Understand our Customers. We Celebrate Impact Wherever It Comes From. At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you're unsure if you meet every requirement, we encourage you to apply!