Limelight Health

At Zinc, we're on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data. If you're someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you. Whether you've worked as a Data Analyst or you're an operations pro with a data edge, you'll find the perfect balance here between technical challenge and business influence. This isn't a back-office reporting role. You'll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won't sit on a shelf, they'll directly drive action, unlock scale, and supercharge team performance. Application Deadline May 07, 2025 Department Core Operations Employment Type Full Time Location Zinc - London Workplace type Hybrid Compensation £35,000 / year Reporting To Key Responsibilities ️ Dig into the data Analyse customer usage, product engagement, and conversation metrics to highlight what's working, and what's not. Find upsell gold Uncover patterns in usage and invoicing data that point to revenue opportunities (and hand them to our Account Management and Customer Success teams). Make data make sense Translate complex data into clear insights, whether it's a spreadsheet, dashboard, or quick summary for a meeting. Partner up Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations. ️ Support the engine room Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother. Present with impact Confidently share your findings in team deep dives and leadership forums, your insights will shape real decisions. Skills, Knowledge and Expertise ️ Hard Skills SQL Proficiency You're fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends. Excel Expertise You're no stranger to a VLOOKUP, pivot table, or nested formula. Excel is your sidekick. Data Visualisation You can turn numbers into narratives, building visuals that help teams instantly grasp the message. Numerical Literacy Stats, patterns, anomalies, you've got a sharp analytical brain and love digging into data. ️ Soft Skills Confident Communicator ️ You can clearly explain your findings to senior stakeholders, even if they're not data experts. High EQ ️ You know how to read a room, build trust, and adapt your style to different personalities and contexts. Data Translator You turn complex insights into plain English and actionable steps that teams can run with. Collaborative Operator You'll be working with multiple teams and stakeholders-cross-functional alignment is your thing. What we offer Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring 24 days holiday + Bank Holidays + your birthday off £1200 annual benefits allowance ( ThanksBen , from month 2) 30 days Work from Anywhere Early finish Fridays (16:00) Yearly company retreat to Serbia ️️ Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory) Statutory pension with NEST (3% employer, 5% employee) Zinc shares, issued through the EMI Scheme Unlimited access to MoreHappi coaching Company socials, quarterly team socials Free Monday lunches Nursery workplace benefit scheme (Yellownest) Option to lease an electric car through Electric Car Scheme Celebrated Zinc anniversaries About Zinc Who we are Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks. Read more about our story here: We're a culture first company , by this we don't just mean an active calendar of both company and team organised events (which we do have ),Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future. We recently redefined our company values: The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed. Apply Now Our Hiring Process Stage 5: Final In-Person Interview ️ ️ Stage 6: Hired Stage 1: Video Exchange ️ Stage 2: Talent Discovery Call Stage 3: Google Meets Interview Stage 4: Zinc Referencing Demo ️ Stage 5: Final In-Person Interview ️ ️ Stage 6: Hired Stage 1: Video Exchange ️ Stage 2: Talent Discovery Call Stage 3: Google Meets Interview Stage 4: Zinc Referencing Demo ️ Stage 5: Final In-Person Interview ️ ️ Stage 6: Hired Find out more Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest

At Zinc, we're on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data. If you're someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you. Whether you've worked as a Data Analyst or you're an operations pro with a data edge, you'll find the perfect balance here between technical challenge and business influence. This isn't a back-office reporting role. You'll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won't sit on a shelf, they'll directly drive action, unlock scale, and supercharge team performance. Department Core Operations Employment Type Full Time Location Zinc - London Workplace type Hybrid Compensation £35,000 / year Reporting To Key Responsibilities ️ Dig into the data Analyse customer usage, product engagement, and conversation metrics to highlight what's working, and what's not. Find upsell gold Uncover patterns in usage and invoicing data that point to revenue opportunities (and hand them to our Account Management and Customer Success teams). Make data make sense Translate complex data into clear insights, whether it's a spreadsheet, dashboard, or quick summary for a meeting. Partner up Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations. ️ Support the engine room Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother. Present with impact Confidently share your findings in team deep dives and leadership forums, your insights will shape real decisions. Skills, Knowledge and Expertise ️ Hard Skills SQL Proficiency You're fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends. Excel Expertise You're no stranger to a VLOOKUP, pivot table, or nested formula. Excel is your sidekick. Data Visualisation You can turn numbers into narratives, building visuals that help teams instantly grasp the message. Numerical Literacy Stats, patterns, anomalies, you've got a sharp analytical brain and love digging into data. ️ Soft Skills Confident Communicator ️ You can clearly explain your findings to senior stakeholders, even if they're not data experts. High EQ ️ You know how to read a room, build trust, and adapt your style to different personalities and contexts. Data Translator You turn complex insights into plain English and actionable steps that teams can run with. Collaborative Operator You'll be working with multiple teams and stakeholders-cross-functional alignment is your thing. What we offer Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring 24 days holiday + Bank Holidays + your birthday off £1200 annual benefits allowance ( ThanksBen , from month 2) 30 days Work from Anywhere Early finish Fridays (16:00) Yearly company retreat to Serbia ️️ Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory) Statutory pension with NEST (3% employer, 5% employee) Zinc shares, issued through the EMI Scheme Unlimited access to MoreHappi coaching Company socials, quarterly team socials Free Monday lunches Nursery workplace benefit scheme (Yellownest) Option to lease an electric car through Electric Car Scheme Celebrated Zinc anniversaries About Zinc Who we are Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks. Read more about our story here: We're a culture first company , by this we don't just mean an active calendar of both company and team organised events (which we do have ),Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future. We recently redefined our company values: The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed. Apply Now Our Hiring Process Stage 2: Talent Discovery Call Stage 3: Google Meets Interview Stage 4: Final In-Person Interview ️ ️ Stage 5: Hired Stage 1: Video Exchange ️ Stage 2: Talent Discovery Call Stage 3: Google Meets Interview Stage 4: Final In-Person Interview ️ ️ Stage 5: Hired Stage 1: Video Exchange ️ Stage 2: Talent Discovery Call Stage 3: Google Meets Interview Stage 4: Final In-Person Interview ️ ️ Stage 5: Hired Find out more Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest

As a Customer Support Executive, you'll be at the heart of Zinc's user experience, ensuring every interaction leaves our customers feeling supported, reassured, and valued. ️ You'll be the first line of support, handling queries via live chat and email, and working behind the scenes to ensure background checks are completed smoothly and efficiently. Whether you're troubleshooting an issue, guiding a user through the platform, or liaising with third-party providers, your goal is simple: deliver an exceptional, frictionless experience. ️ At Zinc, no two days are the same, some days you'll be deep in problem-solving, other days you'll be juggling multiple customer queries at speed. But at the core of it all? Creating meaningful, delightful experiences that make our users' lives easier. This is the perfect job for you if you are : A natural problem solver - You enjoy breaking down complex issues into simple, actionable steps. A people-first mindset - You know that support is more than just answering questions-it's about creating experiences that build trust. Tech-savvy - You're comfortable navigating digital tools and helping others do the same. A strong written communicator - You can explain things clearly, concisely, and with warmth. Resilient & adaptable - You thrive in a fast-moving environment where priorities can shift. Detail-oriented - You take pride in accuracy and efficiency, ensuring your work is completed to a high standard. Department Customer Success Employment Type Full Time Location Zinc - London Workplace type Hybrid Compensation £30,000 / year Reporting To Chiara Jones Key Responsibilities ️ Be the first line of support - Jump into action as the go-to hero for user queries via live chat & email, ensuring swift, accurate, and helpful responses. Act as a voice of reassurance - Handle complex & sensitive customer queries with patience, empathy, and clarity, providing solutions that leave users feeling calm & confident . Own operational processes - Work behind the scenes to ensure candidates' background checks are completed flawlessly & efficiently . Manage escalations with third-party providers - Be the connector, working with external partners to resolve missing information or issues while keeping users in the loop every step of the way ️. Champion speed & delight - Keep Zinc ahead of the game by meeting SLAs, all while delivering a seamless, warm, and WOW-worthy experience . Identify improvements - Keep a keen eye on recurring issues and collaborate with the team to streamline and enhance support processes . Deliver meaningful interactions - Go beyond just solving problems , making every user feel heard, valued, and empowered to succeed . Skills, Knowledge and Expertise Soft Skills High Emotional Intelligence - You're able to give and receive feedback with honesty and care & understand customer needs to respond thoughtfully. Clear Communicator - Strong short-form writing skills are essential for quick, concise messaging. Adaptable - Comfortable switching tones and approaches depending on the audience and working in a dynamic company. Thrive Under Pressure - You stay focused and effective in a dynamic, fast-paced environment. Hard Skills Organisation - Ability to stay on top of different software, tabs, and incoming queries. Time Management - Skill in prioritising large volumes of customer queries efficiently. Technical Proficiency - Ability to adapt to and operate different software systems. Data Management - Accurately enter data and update dashboards to keep information correct and on track. What we offer Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring 24 days holiday + Bank Holidays + your birthday off £1200 annual benefits allowance ( ThanksBen , from month 2) Early finish Fridays (16:00) Yearly company retreat to Serbia ️️ Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory) Statutory pension with NEST (3% employer, 5% employee) Zinc shares, issued through the EMI Scheme Unlimited access to MoreHappi coaching Company socials, quarterly team socials Free Monday lunches Nursery workplace benefit scheme (Yellownest) Option to lease an electric car through Electric Car Scheme Celebrated Zinc anniversaries About Zinc Who we are Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks. Read more about our story here: We're a culture first company , by this we don't just mean an active calendar of both company and team organised events (which we do have ),Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future. We recently redefined our company values: The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed. Apply Now Our Hiring Process Stage 3: Google Meets Interview Stage 4: Email Writing Task Stage 5: Final In-Person Interview ️ ️ Stage 6: Hired Stage 1: One Way Video Interview Stage 2: Talent Discovery Call Stage 3: Google Meets Interview Stage 4: Email Writing Task Stage 5: Final In-Person Interview ️ ️ Stage 6: Hired Stage 1: One Way Video Interview Stage 2: Talent Discovery Call Stage 3: Google Meets Interview Stage 4: Email Writing Task Stage 5: Final In-Person Interview ️ ️ Stage 6: Hired Find out more Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest