Recruitment Avenue

Job Title - Data Loader & Travel Administrator Salary - £13k - £15k Pro Rata Our client is recruiting a Data Loader & Travel Administrator - Immediate Start required for a leading and very well established Luxury Tour Operator. The role is Monday to Friday and the hours are 9am to 5.30pm. This unique opportunity to join a luxury tour operator is initially a fixed term contract for 3 months but the role does have the potential to become a permanent role, should such staffing levels be required. The role would suit individuals from a travel industry background, with strong attention to detail, excellent analytical and administration skills, as well as very good numeracy skills too. Responsibilities: Data Loading - Accurately load and amend supplier contracts onto the Company Database in line with specific deadlines. Checking - Check loading input by other team members onto the database, against the original supplier contracts and correct any errors found. Hotel Contract checking. Identify missing or incomplete contracts or information and requests from the relevant product co-ordinator. Notify the Product Manager where missing or incomplete information is likely to impact given deadlines. Skills Required: Be able to demonstrate a high level of accuracy and attention to detail having ideally worked within the role of Administrator or Data Loader. Have proven data entry skills. Have the ability to interpret supplier contracts. Have strong communication skills. Be able to work as part of a team. Be strong in numeracy.

Job Title - Health, Safety & Facilities Manager - Car Rental Company Job Location - East Midlands Salary - £30k - £40k To provide support and advice to the business relating to all Health, Safety and Wellbeing of staff and premises/processes. In the role you will carry out Station Health & Safety Audits/visits per station at least every two years. On the visits you will support Station Managers to ensure their House Book is accurate and up to date. Ensure all H&S documentation and processes are current and in place across Operations and HQ to ensure the safety of all colleagues, customers, visitors, and contractors. Update the Company's health and safety book in Operations (The House Book) to reflect any changes in law or responsibilities and ensure actions are completed by the Operations team that are included in this document. Manage the day-to-day facilities at UK HQ, including the management of the Reception and the Post Room. Design, implement and manage a colleague health & wellbeing programme. Co-ordinate the Company's disaster recovery programme for HQ. Key Tasks: Ensure all Health & Safety Working instructions are valid and up to date. Be the main contact for the business for any questions/queries relating to Health, Safety, and employee wellbeing. Manage and monitor the information contained within the Health & Safety Management Programme (The House Book) to ensure it is accurate and appropriate to the business. Monitor the Compliance Dashboard to ensure timely completion of Health & Safety Activities in line with the Health & Safety Calendar. Action any outstanding issues in conjunction with the operations team. Provide regular and appropriate Health & Safety training/coaching/courses to address the whole Health & Safety spectrum of activities. Annually review Policy and Risk Assessments to ensure accurate and up to date, issue in line with the Health & Safety Calendar. In conjunction with the Communications team, annually review the Housekeeping Talks to ensure they are up to date and relevant. Research, review and introduce new topics as required. Oversee the First Aid programme provided by Red Cross to ensure sufficient trained colleagues are available at each station. Provide facilities management, including repairs and maintenance, at the Leicester & Luton HQ and ensure all relevant Risk Assessments, Emergency Evacuation and First Aiders are in place. Develop a programme of events at HQ to support employee engagement. Liaise with the Landlord's Agent at HQ to report/manage any relevant issue. Provide a monthly Health & Safety Report to the SMT to advise of all workplace accidents/incidents and recommendations. Collate accidents at work statistics. Support tender requests for information relating to Health & Safety, Health & Wellbeing and Business Continuity. Liaise with HSE and Environmental Health as appropriate. Report any major incidents or RIDDOR. Manage remedial works following any communication from Environmental Health visits/notices. Manage the HQ Reception & Postroom team to ensure they provide a professional and efficient service to internal and external customers. Conduct regular one to one meetings and annual appraisals with the team. Ensure processes are in place within HQ for the facility management of the office including developing procedures and communicating them to all staff. Ensure working knowledge of all facilities systems including Net2 (door control system) and Clearooms (desk booking system). Research and propose a colleague health & wellness programme to increase awareness and support. Manage and oversee the colleague health & wellness programme. Work with the communications team to regularly communicate about the health & wellness programme and initiatives and tools to assist and improve colleague wellbeing. Ensure all areas of the business, including operations have an up-to-date Business Recovery Plan. Ensure these are reviewed annually or following any relevant incident.

Job Title - Online Travel Administrator Department/Sector - Travel Job Location - London Salary - £18k - £20k Our client is the leading long-haul tailor-made specialist, recruiting an Online Administrator to support, encourage, and grow their customer's use of the company website. You will receive inbound calls from customers efficiently and effectively, providing first-class customer service. You will need to deal with booking and system issues relating to the Galileo system and help clients by escalating problems to the appropriate department while ensuring impeccable customer service. Responsibilities: Deal with booking and system issues relating to the GDS and Galileo system. Remain flexible to business needs, including multi-tasking within the support area. Offer assistance and advice to colleagues. Complete any other relevant tasks. Ensure all information is completed accurately. Key Skills/Experience Needed: Ability to manage more than one task at a time. Problem-solving and negotiating skills. Flexible and adaptable to change. Ability to excel under pressure. Discretion and awareness of confidentiality. Strong team player. Exceptional written and verbal communication skills. PC literate with a strong understanding of all operations processes. Thorough attention to detail. Enthusiastic and self-motivated. Excellent organizational skills and ability to prioritize. Ability to inspire confidence and develop rapport with customers and colleagues.

Job Title - Administrative Assistant - Property Investment Job Location - West London Salary - £19k - £23k plus incentives and bonus Our client is a highly established and professional residential property investment company, which deals in a fast-paced environment trading residential properties throughout the UK. Our client has grown to become one of the leading, and most trusted cash house buyers in the UK market. They are expanding and growing quickly and as a result an exciting opportunity has arisen for an administrative assistant to join their team. You will work in a vibrant, high energy and creative environment where the team work closely together. Key Skills/Experience Needed: Articulate telephone manner Excellent organisational skills Ability to prioritise Able to work in a high-pressured environment Ability to problem solve Strong presentation skills Key Responsibilities: Answering all incoming telephone calls Managing multiple tasks and able to work to deadlines Managing estate agent reports and surveyors' reports - including ensuring these are received on time Negotiating prices with surveyors Dealing with incoming and outgoing post Managing Council Tax for all properties in our portfolio including billing and Direct Debits Managing all utility bills for the property including obtaining meter readings Stock take including stationary order, franking post, water Updating excel spreadsheets Scanning and photocopying Salary & Benefits: Between £19,000 and £23,000 base salary (dependent upon experience) plus incentives and discretionary bonus Free use of the gym in the building after 12 weeks employment Participation in team building events and monthly team outings 20 days holiday per year plus bank holidays

Hours: 40 Hours per week. Salary: £38,000 per annum Our client is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Their family is made up of many different people. They embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers. Job Description We are currently recruiting for an Office Manager & Executive Assistant vacancy, based centrally out of our London Support Office. The role of an Office Manager and Executive Assistant is to oversee the daily operations of the WSH London Support Office. Based on the 1st floor reception desk, the successful candidate will develop, engage and oversee the receptionist on the ground floor of the building. They will manage and deliver a range of office and administrative services, taking a proactive approach to ensure that all office service activities are carried out efficiently and effectively. As well as the day-to-day office management, the successful candidate will also offer executive assistance to WSH Executives when they visit the Hub. Qualifications Admin and Office Management experience is essential for the successful candidate, as well as IT literacy and a proficiency with Microsoft Office products. Management experience is highly desirable, along with experience of working in an Executive Assistant capacity. The successful candidate will have: An ability and willingness to use their own initiative and be proactive. An ability to prioritise effectively, plan and organise. Excellent customer service skills. Experience in dealing with difficult situations. An ability to stay calm and to work at a fast pace. An ability to multitask, be highly organised and able to work to conflicting and tight deadlines. Additional Information What's in it for you? Excellent holiday allowance Pension contributions Life insurance Enhanced annual leave Recommend a Friend Bonus Scheme Thank you voucher scheme 24-hour personal helpline for employees, providing counselling & information services Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people.

Job Title - Administration Assistant - Junior Role Job Location - London Salary - £15k Our client is a globally recognised and award-winning tour operator, offering luxury holidays to Asia and South America. They are looking to recruit an office junior that is an enthusiastic and efficient communicator with an eye for detail and excellent organisational and team-working skills. The role will be primarily a supportive role for the reservations team. The ideal candidate will be versatile enough to maintain an effective communication channel between customers and agents and the team, along with assisting with writing up quotes and final documents, and general administration duties. This would be perfect for a school leaver or someone looking to get into the travel industry. Key responsibilities: Responsible for monitoring and management of post sales enquiries Arranging write ups of itineraries for the Tailor-Made department Corresponding via email daily Loading and checking passenger data with great accuracy Communicating with internal and external partners Generating invoices Conducting conversations with customers via our Live Chat function Additional duties; Support to the Groups department Skills Required: Outstanding telephone manner Motivated and proactive individual with a strong team ethic Competency in Microsoft Word, Excel and Outlook Eye for detail, excellent time-management and organisational skills that will enable efficient multi-tasking and prioritisation Ability to manage workload under pressure, prioritise, follow-up and ensure all tasks are performed on time Proven written skills, including ability to accurately proof and develop customer literature Excellent communication and interpersonal skills Confident in supporting a busy team Benefits: Working in a prime location in London Bridge Pension scheme 20 days paid holiday plus bank holidays Your birthday off Company bonus scheme Subsidised gym membership

Job Title - Travel Administration/Operations - Fluent French Job Location - London Salary - 17k - 21k plus bonus My client is recruiting a fluent French travel administrator who wants to work in a team that has a real family feel with an amazing office atmosphere. You will be joining the groups department that deals with French speaking clients. You must ensure that all services are correctly booked from the time that a booking is confirmed In the role you will be required to oversee the operations of the groups and ensure that clients' expectations and requirements are looked after. You will be working on amendments to reservations within company deadlines and ensure the client is constantly updated on the status of the group. You must have experience of issuing documentation for example invoices, vouchers and general information. Another responsibility will be for ensuring that payment for bookings is collected in accordance with company requirements and those suppliers' invoices are according to agreed contracts. Key responsibilities: Be responsible for inserting accurate costing information and issuing correct invoices; Issue the proper documentation (e.g. confirmations, vouchers and general information) on time; Be responsible for ensuring that payment for bookings is collected in accordance with company requirements; Ensure that suppliers' invoices are according to agreed contracts; Deal with customer feedback. Be required to oversee the operations of our groups and ensure that clients' expectations and requirements are more than met; Be responsible for ensuring that all services are correctly booked from the time that a booking is confirmed; Ensure that requested amendments are confirmed within company deadlines and that the client is constantly updated on the status of the group; Knowledge and experience required: A passion for travel Must have a great team spirit Relevant education in tourism or business administration (e.g. apprenticeship or studies) A positive attitude Experience in the travel sector Fluent in French and English, both written and spoken

Job Title - Operations/Admin Executive (maternity cover) Department/Sector - Travel Job Location - London Salary - £22k - £24k pro rata Six month contract that may become a permanent role Our client is recruiting an operations/administration executive to process hotel bookings made by the large sales team. Another part of the role is to help to maintain hotel contracts on the in house reservation system. You must review availability and update the reservation system when needed. The sales team will need assistance with resort and destination information. Responsibilities: Supporting call centre staff to ensure they have confidence to sell ancillaries Assist with any queries which crop up during the booking process Problem solving, trouble shooting and taking ownership for bookings Working closely with the Call Centre Communication of hotel amendments with customers Always delivering exceptional service Liaising with suppliers to assist with queries Negotiations in respect of any operational accommodation / tour changes Key Skills/Experience Needed: Friendly and efficient telephone manner Numeracy and accuracy skills are very important in the role Experience of working under pressure and willingness to meet deadlines

Job Title - Operations/Admin Executive - Luxury Holidays Job Location - London Salary - £18k - £24k Our client is recruiting a great all-rounder to join the Operations Team. You will be a part of a strong team, dedicated to looking after everything once the booking has been made and providing the best customer service possible. You will be answering calls and replying to emails from clients/agents who have general questions and queries. As an Operations Executive, you will be dealing with everything from confirmation documents, visas, and final documentation. Accuracy and attention to detail, plus the ability to work calmly under pressure during busy periods, are key requirements. Responsibilities: Producing client/agent invoices and emailing confirmation documents. Producing final documents with 100% accuracy. Reconfirming itinerary changes. Booking chauffeur transfers for our exclusive collection tours. Sharing the duties of responding to operations inbox emails, organizing the post, and loading online bookings. Taking payments over the phone for direct client bookings. Assisting with daily phone calls from clients/agents with visa questions and bookings with suppliers to ensure everything booked is correct and in order. Checking bookings in an orderly fashion so that prior to tickets being issued and final documents being completed, all aspects have been checked and verified as correct. Entering clients' personal data into the reservation system and chasing missing information. Acquiring knowledge of the company's products and practices so that clients' telephone inquiries can be efficiently answered. Being responsible for processing amendments and cancellations to clients' existing holidays as per client/travel agent's request. Key Skills/Experience Needed: Highly customer focused. Excellent written and verbal communication skills. Ability to plan & prioritize effectively; well organized. Strong interpersonal skills. Computer literate. 'Can do' attitude, proactive, takes initiative. Keen to learn, enthusiastic, and honest.

Operations & Admin Executive (FTC December to April) Job Title - Operations & Admin Executive (FTC December to April) Job Location - London Salary - £17ph Our client is recruiting an Operations & Admin Executive who has the tendency to see things a bit different and can spot a potential solution others may miss. You need to enjoy problem solving and not be frightened to make a decision before you get all the information. They need you to enjoy building new relationships with people, face-to-face, via phone, email and other forms of social media. You must be able to keep motivated in quiet times and calm in stressful times, but above all you know that you are constantly learning. Our client is a tour operator that has 35 years' experience in the travel sector. They pride themselves on being a fun and vibrant company who can offer great career opportunities. Our client offers educational trips and the opportunity to develop and extend your skills and responsibilities. Responsibilities: Conduct daily quality checks on all sales bookings Prepare and distribute manifests for airline, transfer and resort logistics Assist in sourcing transport for bespoke holidays where required Update other departments on relevant operational updates as required Ensure customers receive accurate and timely pre-departure information Ensure clients are informed of any pre-departure changes to their holidays Act as the main liaison for our European ski school product Other duties as agreed with the U.K Operations Manager Key Skills/Experience Needed: Enthusiastic and passionate about creating the right experience for customers. Naturally sociable and a positive contributor to our knowledge base Has strong attention to detail and accuracy skills Always one step ahead and highly pro-active Motivated and organised

Job Title - Product Administration Executive - Junior Role Job Location - London Salary - £17k If you have just finished university or college and want to break into the travel sector, we have the perfect role for you. In this role, you will be working in the operations and product department, helping design itineraries and being responsible for monitoring upcoming tour departures. Our client is recruiting an office junior who is looking to break into the travel sector. The client is based in Central London and has a stunning office on the River Thames. You will be learning about product, marketing, sales, accounts, and finance. There will be opportunities for leadership roles and promotions in the near future. Bonuses & Benefits Company annual bonus scheme 20 days' holiday entitlement with an additional day for each completed year plus your birthday Gym incentive scheme after completion of probation Pension scheme after probation Key Responsibilities Loading travel data (passenger names, flights, passports, pax notes) Responding to agents and suppliers regarding operational queries in a timely and professional manner Helping with final documentation of the tours Pricing/quoting of operational queries Assisting in designing itineraries for luxury holidays Monitoring and managing upcoming tour departures Loading and checking passenger data with great accuracy Researching innovative ideas for new excursions Communicating with internal and external partners Generating invoices Key Skills/Experience Needed: This role is ideal for a school leaver or someone looking to enter the travel industry Motivated and proactive individual with a strong team ethic Competency in Microsoft Word, Excel, and Outlook Attention to detail, excellent time-management, and organisational skills for efficient multi-tasking and prioritisation Ability to manage workload under pressure, prioritise, follow up, and ensure all tasks are performed on time Proven writing skills, including the ability to accurately proof and develop customer literature Excellent communication and interpersonal skills

Job Title - Accounts Department Supervisor Job Location - London Salary - £20k - £25k plus £2k bonus An Accounts Supervisor role has arisen to join a leading travel company within London. The ideal candidate for this role will have experience in running an accounting department. The company is growing at such a pace that they now require a talented and experienced accounts supervisor to join their finance team. This role will involve the supervision of staff, and you will be responsible for the month-end processes and reconciliations. The role is of high importance to the company and is critical in ensuring that their finances are run smoothly and effectively. You must have the ability to work quickly with a high attention to detail and be able to work under pressure to meet strict deadlines. This role will cover all aspects of accounts, with credit control experience needed. Responsibilities: Supervision & Training of Account staff members Purchase Ledger Duties Credit Control & Daily 10-day List Supervision of Accounting up to Month End Recs including Creditor & Debtor Control Accounts Bank & Loan Accounts Month End Journals Fixed Assets & Depreciation Prepayments & Accruals Bank Reconciliations UK & Foreign Accounts Daily Bank receipts Daily & Monthly reporting Involvement in Currency transactions Create or Authorise Bank Payments Purchase Ledger: Hotels /Other Posting Invoices & Allocations Payment Runs Dealing with queries Building Relationships with Suppliers Skills Required: Fluency in English French would be an advantage Tourism experience an advantage Tourplan Experience A positive attitude with the drive and work ethic to meet targets Able to cope with large volumes of invoices Detail-oriented Organized Able to see the need for change and want the best for the department Excellent written, oral and interpersonal communication/relationship-building and analytical skills Able to work independently and self-directed Able to work as part of a team and company for the common good Excellent Time Management Strong proficiency in MS Office applications (Excel and Word)

Nursery Chef Benefits of being part of the team- Up to 25 days holiday with length of service, plus 8 bank holidays. Discount platform access Pension scheme Fun events including Christmas party Fully funded Employee Assistance Program Monday to Friday 7:30am - 4:30pm 51 weeks per year click apply for full job details

Job Title: Digital Analyst - Independent Media Agency Salary: £30k-£40k + Bonus & Extensive list of benefits A Media Agency which prides itself on a transparent culture with their clients. With many global awards under their belt, it's no surprise that they are in The Sunday Times Best Small Companies to work for over the last five years! This company prides itself on offering great exposure to seniority as well as a clear and achievable path to promotion into different avenues of the business. With stunning offices and a fantastic culture, they offer a first-class working environment. The Role: This is a fantastic opportunity to join one of the UK's largest independent agencies. With clients ranging from the largest disruptive tech sectors to automotive, it's an exciting time to join them on this journey and provide a consultative view to some of the largest businesses around the world. Creating a more dynamic and effective analysis on media activity Understanding how data can be used to support new digital strategies Reporting post-campaign analysis to senior stakeholders and providing actionable insight and recommendations Analysing data trends in the market and identifying the most effective ways to track performance Understanding and implementing attribution models across a range of clients Skills and Attributes Strong analytical knowledge of the implementation and setup of Google Analytics Experience using GTM Excellent use of DoubleClick and ad hoc analysis Good knowledge of SQL would be desirable Ability to interpret data across all digital channels

Job Title: Senior Customer Service Advisor Location: London Salary: £28k basic In the role of Senior Customer Support Agent, you will oversee the operation of our client's front-line customer support activity at our London office. Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company. They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car. Your role encompasses: General Customer Service Answering inbound calls Resolving customer queries or allocating to the responsible team member Managing customer support tickets on CRM Acting as a first point of escalation for any customer service complaints Daily planning and work allocation: Identifying, organising and communicating team workload for customer support team Supporting the Ops Mgr & SMR Mgr by allocating outbound call requirements across the team Vehicle and customer administration: Generating customer contracts in rental/loan management systems as part of the customer sign up process Ensuring all customer contracts are prepared and sent to customers alongside all vehicle documentation Overseeing the fleet and customer administration activity; this will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation Management reporting: Compile data for management review on service statistics (e.g., inbound call data, customer service reviews, etc.) Provide weekly and monthly reports to management Person requirements: Hard Working A friendly personality Good communication skills via email, phone, text, etc. A basic understanding of, and interest in, vehicles Strong attention to detail Team leader or supervisory experience (in a customer service role is preferred) Enjoy contributing to the team and growing with our company A good communicator, patient, understanding and genuinely enjoys helping customers Good time management and multi-tasking skills

Job Title: Customer Support Advisor Location: London Salary: £11 per hour (£23k pro rata) In the role of Customer Support Advisor, you will be the first point of aftersales contact, delivering excellent customer service to our client's customers. Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company, Uber. They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car. General Customer Service Acting as a first point of contact for any customer service queries or complaints. Answering inbound calls. Resolving customer queries or allocating to the responsible team member. Making outbound calls to contact customers as required (examples would be around service bookings, expired documentation, or rental renewals). Managing customer support tickets in our CRM. Resolving customer queries or allocating to the responsible team within the business. Vehicle and Customer Administration Generating contracts in our loan management system for rental and non-regulated rent-to-buy products. Providing customers with contract and vehicle documentation. General fleet and customer administration activity, which will include management of vehicle licence renewals, fines or penalties received into the business, and maintenance of vehicle and customer documentation. Person Requirements Hard working. A friendly personality. Good communication skills via email, phone, text, etc. A basic understanding of, and interest in, vehicles. Strong attention to detail. Enjoy contributing to the team and growing with our company. A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Happy to work under pressure.

Job Title - Customer Service Executive - Fleet Support Job Location - London Salary - £24k - £25k In the role of Customer Service & Fleet Support, you will be focused on providing customers with operational and vehicle support. You will form part of our client's front-line customer service team. You will be welcoming new customers, as well as providing telephone support to customers with queries about their vehicle. In addition, you will support the Operations Coordinator in managing the maintenance of the rental fleet and any vehicles returned, plus working with our regulated customer base, supporting them in maintaining service requirements. Responsibilities: Operational Customer Service: Answering incoming calls and helping customers with queries about their vehicle or hire. Resolving customer issues on first response or creating cases for other staff members to resolve. Responding to incoming emails. Answering customer calls to help them with issues they may have with their vehicles, e.g., where a car needs to go to get tyres, have a service, go for a bodywork inspection, etc. Meeting and greeting new customers and supporting them through their on-boarding process, both in the office and prior to their arrival. Leading customers through the on-boarding process at our offices. Explaining their hire contracts and responsibilities during the lease/hire period & answering any queries they might have. Communicating with customers around active insurance claims. Booking vehicles in for service and repair. Keeping in contact with our suppliers to ensure that repairs are completed on time. Assisting the operations coordinator with the licensing of private hire vehicles with authorities and councils in cities across the UK and managing any compliance issues. Insurance administration - Updating our fleet management system with information received on active insurance claims and responding to emails and calls from our insurer and accident management company. General fleet administration. Key Skills/Experience Needed: Hard working A friendly personality Enjoy contributing to the team and growing with our company A good communicator, patient, understanding, and genuinely enjoys helping customers. Good time management and multi-tasking skills. Process driven. Happy to work under pressure The ability to assert yourself when necessary, particularly with challenging customers. Good communications via email, phone, text, WhatsApp.

The company is a high energy, dynamic and fast-growing events agency located in London and is one of the biggest providers of Stag, Hen, and Activity weekends in the UK. The Customer Service Executive will be the first point of call after a customer books. They organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities as the primary focus across the UK and Europe. They book go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing and pampering spa days. The packages also include hotel accommodation, nightclub entrances, restaurant bookings and airport transfers. Salary: £19k - £24k Responsibilities: Book hotels and activity centres and perform other general booking administration. Ensure the full balance is received on time and see that everything runs like clockwork up until and after the event. Communicate all aspects of the booking directly with the Lead Organiser. Utilise a variety of communication channels from email, phone, internal messaging and booking systems. Candidate Requirements: Excellent confident communication skills. Provide excellent customer service and a winning telephone manner. Naturally inclined to please and delight customers. A strong grasp of English language writing skills. A strong aptitude for numbers and calculating booking balances. Excellent organisation and multi-tasking skills. A strong ability to resolve all booking issues. Outgoing personality. Enjoys socialising and experiencing nightlife. A strong work ethic and good time management. Be passionate about organising events and understand the importance of the Hen and Stag weekends. Employee Benefits: Base Salary + incentives for achieving customer satisfaction targets. 20 days Holidays + Bank Holidays. Pension arrangements. Monthly reward celebrations for delighting customers. Incentive vouchers for over performing and internal competitions. Travel around the UK and Europe to test and experience the events and activities we sell.

Job Title - Customer Service Executive - Luxury Travel Department/Sector - Travel Job Location - London Salary - £20k - £22k Our client has a Customer Relations Role, in the role you will be the key point of contact for the customer in respect to service delivery both pre/post-holiday and whilst on tour. In the role you will be responsible for all aspects of customer relations within the business dealing directly with both positive and negative feedback in an empathetic and constructive manner. The role requires someone with good knowledge of Microsoft IT systems, social media and database management supported by strong negotiating skills with excellent organisation and attention to detail. You must have at least 5 years' experience in Customer Service with knowledge of the travel industry displaying outstanding verbal and written communication with a good understanding of all legal obligations to include Package Travel regulations and ABTA guidelines. Another large part of the role is health and safety for the guests on holiday. You will review excursions, hotels and transport. Responsibilities: The key contact for all customer service communications. Monitoring and replying to all emails in the dedicated Customer Relations inbox. Acknowledge all complimentary letters in order to build and maintain ongoing customer relationships. Investigate all complaints communicating directly with office abroad. Ensure that any sub-standard service delivered on the ground is rectified for future customers. Reply to all complaints offering the appropriate level of compensation depending on the severity of the matter. Become the core point of contact dealing with any issues in resort, maintaining close contact with all local operators. Log all Customer Relations activity and produce regular reports detailing certain patterns and areas for improvement. Maintain the Customer Relations database ensuring that all activity is correctly filed and documented. Monitor online forums such as TripAdvisor and respond appropriately. Have a good understanding of ABTA and the legal obligations. Communicate both written and orally to all of our returning customers 'Welcoming them Home'. Obtain feedback and communicate agreed marketing and sales messages. Analysing quantifiable CSQ data and send statistical reports to all departments concerned. Maintaining a testimonial database to provide client comments/feedback for marketing and brochures. Build rapport with VIP passengers ensuring that all aspects of the business go 'the extra mile' for these very special customers. Ensure all of the office is up to date with our VIP customers and are aware of the benefits these customers should receive. Work closely with the marketing team to gain a great understanding of our customers' requirements and needs, developed through effective customer insight.

Job Title - Travel Business Development - Fluent French Job Location - London Salary - £23k My client is recruiting a consultant that will be able to win business by offering exciting holiday quotations. You will be working in the groups department to develop and maintain excellent working relationships with the clients. In the role you will have total responsibility for all confirmed traveling groups. You will be acknowledging all amendments and changes from clients and advise the client of the most suitable options for their tours. Another part of the role is to ensure that all services are booked in advance of the date of travel and meet all targets for under budget buying, placing of services and inserting information into tour plan. Key responsibilities: Acknowledge all new requests with a telephone call within 2 hours of receipt. Ensure that all new requests are qualified. Produce good quality quotations Follow up all quotations consistently to maximize conversion rates. Acknowledge confirmations to clients. Log all new requests and follow-ups Log lost business (with clear explanation for rejection). Chase the hotels for signature before offering it to client Ensure that the correct services are booked at or under the budget Maintain close communication with the relevant Maintain good and up to date product knowledge at all times Process supplier's invoices within 48 hours of receipt Respond to supplier's payment requests within 4 hours Resolve invoice queries within 1 week Experience needed: Experience of working in a sales environment Target driven and sales focused with proven successful sales track record Works well under pressure, rises to any challenge, and meets objectives Capable of working within a team structure or autonomously Excellent communication skills Knowledge and experience of selling tailor made holidays Tour Operation Experience