Wales & West Housing

The Opportunity We're looking for a confident, capable and people-focused People Services Manager to join our passionate People & Culture team. This is a unique opportunity to lead a high-performing team during a period of positive change and growth within one of Wales's top organisations. You'll shape how we deliver our core people support offer from employee relations and reactive advice services, to policy development, governance and people administration, ensuring it's grounded in empathy, expertise and excellent service. If you're someone who thrives on leading others, knows how to apply the full breadth of employment law with confidence, and sees customer focus and continuous improvement as central to how great HR is delivered, we'd love to hear from you. What will you be doing? You'll lead a team of six highly capable professionals and work closely with peer managers within the People and Culture function, as well as, leaders across the Group. Together, you'll be responsible for ensuring our People Services function delivers a modern, agile and effective service, maintaining high levels of technical compliance and delivering an informed and engaged custom experience. Key areas of focus include: • Providing clear, calm and expert support on complex employment matters, acting as a point of escalation for the team and a trusted adviser to senior leaders. • Managing and improving reactive HR services (e.g. casework, contract changes, transactional, etc.), using systems thinking to reduce avoidable demand and improve customer experience. • Coaching and developing your team and peers to build capability, confidence and a culture of continuous learning within the team and across the business. • Developing governance and assurance systems that ensure legal compliance, data accuracy and peace of mind. • Leading internal projects that enhance our offer to colleagues, including policy development, people data insights and leadership development initiatives. • Representing People Services across the organisation, contributing to the P&C leadership team and helping shape our strategic direction. Who are we looking for? This role needs someone with high levels of personal credibility, self-awareness and emotional intelligence, in addition to a strong professional and technical background. You'll be a confident communicator who can navigate complexity with clarity and lead people with care and maturity. You'll also bring: • Proven experience leading an HR/People Services function, with a strong grasp of employment law, casework, systems and policy. • A naturally collaborative leadership style, able to support, challenge and develop others. • A strong sense of curiosity and a drive for improvement, you'll want to understand the root causes of issues, not just fix the symptoms, bringing a strong customer focus. • High personal standards, a strong sense of integrity and the ability to balance compliance with pragmatism, applying and developing principles to guide decisions. • Excellent verbal and written communication skills, and confidence with people data, HR systems and digital tools. • The ability to lead with purpose and maturity, you're self-directed, calm under pressure and open to feedback and change. You'll also share our belief in the importance of creating a safe, inclusive, engaged workforce, one that is inspired to deliver the best outcomes for our residents. Why join us? Our culture is one of our biggest strengths. With high levels of employee engagement and a clear focus on values-led leadership, you'll be joining a team that's trusted, respected and continually evolving. This is a role with real scope to make an impact not just on systems and processes, but on people's day-to-day experience at work. Hybrid working and a team spread across Wales means that while travel is expected from time to time, we are open to how this role can be delivered for the right candidate. Who are Wales & West Housing (WWH)? We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate. Are we right for you? If this sounds like the kind of challenge you're looking for, and you're excited by the opportunity to help shape what a great People and Culture service looks like, we encourage you to find out more and apply. Our recruitment process is designed to help you get a clear sense of who we are and whether we're the right fit for you. If you have any questions about the role, please contact . You can also find lots more information in the recruitment pack and our website. Please note at this stage we are not exploring agency support or accepting such introductions. What's in it for you? In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You'll enjoy: • Salary £43,899 - £52,534 per annum. • Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover. • 25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as, time off for volunteering, health screening and more. • 9 Bank Holidays per annum, including an extra day at Christmas. • Opportunities to develop and grow. • Regular feedback, training and support from your manager and team. • Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit. To Apply: Applying is easy, we are asking applicants to attach a CV and a covering letter telling us (on no more than two sides of A4): • What qualities and experience make you the right person for this role? Please ensure you provide specific examples that demonstrate your skills, knowledge and experience in relation to leadership and management and technical expertise of HR, employment and other related laws. • Why are you applying for the role? When providing us with your information, which we will use to assess fairly your suitability for the role, please ensure that you are clear and concise and give due regard to the information contained in the recruitment documents (advert, role profile, our culture, etc.). If we don't have clear evidence of your experience we will not be able to shortlist you. If you cannot attend the advertised assessment date(s) please indicate this in the appropriate section in the application form. Please be aware that we may not be able to change the date of the assessment or interview if you are shortlisted. The equal opportunities information requested is for monitoring purposes only, in line with our commitment to equality and diversity, and will not affect the outcome of your application. Successful candidates may be required to undertake a basic DBS check due to the nature of the role. It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call to make sure it has arrived. Closing date: Sunday, 29th June 2025 Assessment date: Friday, 11th July 2025