Elliotts UK

The Role We're looking for a Systems Analyst as part of our IT team to help maintain, support, and improve both our business processes and applications with a particular focus on our ERP system, Intact iQ. You'll work closely with different teams across the business to understand our systems and ensure they are efficient, user-friendly, and continuously improving. Responsibilities Gain an understanding of user needs and business processes Identify and specify improvements to business processes Build, test and implement system changes Create end user documentation, and provide training where necessary Deliver 2 2 nd line support for business applications and hardware, resolving incidents and service requests within agreed SLAs Must Have Experience working with SQL Prior experience of using / supporting an ERP system Sound knowledge of core Microsoft software (Windows, Office) Ability to build rapport with a wide range of people in the business Strong analytical and troubleshooting skills, with a hunger to learn Good prioritisation and time management Nice To Have Understanding of the core processes (buying, selling, stock management) of a merchant / retail environment Experience with .NET and Intact iQ would be advantageous Experience with analysing and developing reports in PowerBI Who are you? At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours: Friendly Enthusiastic Professional Interested Attentive Helpful We've been named "Employer of the Year 2024" at the Solent 250 Business Awards so we're clearly doing something right! We've been around for over 180 years - Our core purpose is to help our customers build, but we couldn't do it without our people. From our drivers to our operations team and everyone in between. We're one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great-great-great grandson of our founder! Still chosen by customers in a crowded market - Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty. Values that reflect our business - We look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now. These aren't just words on a wall, they're the way we show up, every day. To succeed you'll be a great team player with a can-do attitude, and you'll be right at home. What's in it for me? Annual profit share scheme 24/7 wellbeing support Enhanced Maternity and Paternity pay Unlimited training Staff discounts Christmas Hamper Monthly Pizza on us Company pension