INKEY | B Corp

Job Title: Senior National Account Manager - Europe Location: Notts/London Reports to: Head of Commercial Direct Reports: 2 (National Account Manager, Trade Marketing Manager) Role Overview We are seeking a dynamic and commercially driven Senior National Account Manager to lead our European retail partnerships, with a primary focus on Sephora Europe, our largest and most strategic European retail partner. This individual will play a pivotal role in delivering strong growth, elevating brand visibility, and driving operational excellence across key markets. Key Responsibilities Account Management Own and lead the commercial relationship with Sephora Europe, overseeing strategy, sell-in, and sell-through performance across all Sephora European regions. Develop and execute robust business plans and joint business plans (JBPs) aligned with The INKEY List's global objectives and regional strategies. Collaborate closely with Sephora's buying, marketing, and supply chain teams to ensure alignment and seamless execution of initiatives. Track and analyse performance metrics, implementing strategic actions to optimize ROI and exceed targets. Own all Retail and Wholesale forecasting for defined retailers within the set financial submission deadlines, monitoring performance whilst flagging risks and opportunities to the business Broader European Retail Strategy Oversee additional European retail accounts with the aim to grow market share, enhance brand equity, and drive profitability. Collaborate with cross-functional teams (e.g. Marketing, Supply Chain, Education, Finance) to align initiatives with commercial goals across the region. Leadership & Team Management Lead, mentor, and develop two direct reports, fostering a culture of accountability, innovation, and positivity. Set clear KPIs, provide regular coaching, and support professional development to help the team deliver strong account performance. Key Skills & Experience Proven experience in national or international account management within the beauty, skincare, or FMCG industry. Strong understanding of the European retail landscape; Sephora experience is highly preferred. Experience of Douglas and Zalando is also advantageous. Demonstrated track record of managing large-scale retail accounts and driving consistent commercial growth. Excellent leadership and team management skills, with experience in developing high-performing teams. Strong commercial acumen, analytical skills, and ability to build compelling data-driven business cases. Confident communicator with exceptional negotiation and relationship-building abilities. Passion for skincare, innovation, and consumer education. Can-do attitude and a go-getter, always looking for the solution when faced with a challenge Proficient in Excel and PowerPoint French/German speaking advantageous

Job Title: CRM Executive Contract Type: Full-time Reports to: CRM & Loyalty Manager Location: Based at the London Office with at least 2 days a week in the office with the team. The role of the CRM Executive will be to support on the execution of all aspects of the global retention strategy across emails & SMS for INKEY. The role will be perfect for an individual who is innovative, hardworking, enthusiastic & ready to learn. We're looking for a team player who is keen to get involved and support across a variety of exciting customer projects. Reporting to the CRM & Loyalty Manager and sitting in the DTC Team, you will work closely with internal teams to help drive our returning customer sales globally, with the aim of hitting the targets set across the business. You will be a super user on our email and SMS platforms and have a passion for customer marketing. Your responsibilities will include: Plan & execute the email & SMS marketing calendar in line with the promotional & brand campaign calendar, selecting the right message to send to the right audience at the right time. Manage the email & SMS briefing process: defining the campaign objective, key messaging, and briefing in-house designers. Manage email Quality Assurance (QA) process by ensuring all links, images, and copy are correct in email communications. Utilise data points to deliver dynamic, personalised, and targeted activity that is relevant. Collaborate with the CRM & Loyalty Manager to deliver the test & learn plan and ensure an always-on approach to channel optimisation. Support the CRM & Loyalty Manager to deliver automated email triggers & journeys. Complete weekly and monthly channel performance analysis & insights reporting. Advocate a customer first mindset across the business. Assist in the development of the INKEY Insiders loyaty program. Coming up with new ideas and optimising current campaigns and flows with the aim to drive customer loyalty amongst our databases. Experience and Skillset: 2+ years' experience working in an email marketing role within an ecommerce business. Experience working within ESPs/CRM Platforms (Klaviyo and Attentive preferable). Good understanding of email marketing best-practice, GDPR and e-privacy laws. Excellent organisational skills, able to work under pressure and manage multiple deadlines. Basic Excel knowledge to be able to manipulate data for reporting. What we will give to you (our Company Benefits): Hybrid working Private Medical for ALL employees - Vitality Medical scheme Part of the BCORP organisations 25 days holiday plus bank holidays Birthday day off Cycle to work scheme Electric Car scheme Team days Allowance to use on our wonderful products each month Dog friendly office The INKEY team At INKEY we are a dynamic and enthusiastic team with huge ambition. We make things happen (sometimes against the odds!) by thinking differently and being solution-led. We love hearing creative, innovative ideas that provide opportunities for improvement. Proactiveness is an absolute must. In return, we are committed to developing the knowledge of our team, as we do with our consumers, and the scope for growth is enormous. We are a diverse team of passionate individuals who fundamentally believe that better knowledge creates better decisions. We are really proud of the culture and environment we have built in our business since our launch in 2018. We stand for transparency, equality and fairness and live this through our brand and our team every day. We are for everyone.