John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. Job Description We have an exciting opportunity for a Business Analyst to join the Marketing team reporting to the Senior Manager, Market strategy & Performance. As the Business Analyst you will be focused on transforming data into actionable insights that support strategic decision-making across customer insight, marketing performance, and portfolio analysis. This role involves conducting research to understand customer needs, pain points, and procurement processes, as well as supporting the development of customer segmentation and marketing personas. A key responsibility is to collaborate with marketing and other internal teams to analyse campaign effectiveness, identify growth opportunities, and contribute to competitive and industry intelligence. The Business Analyst will play a crucial role in delivering clear, data-driven recommendations that improve marketing efficiency, enhance customer focus, and support the positioning of John Crane's solutions in the market. This role is based from our headquarters within Slough working Monday to Friday normal office hours. (hybrid working) John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) Conduct research to understand customer needs, pain points, satisfaction drivers, and procurement processes across the John Crane customer base. Support the development and maintenance of customer segmentation, personas, and buying journeys to inform marketing strategies. Perform ad-hoc studies to address specific business questions or challenges. Collaborate with the Marketing Performance Specialist to analyse marketing effectiveness and communicate insights to drive improved ROI. Analyse customer and revenue data across product and service portfolios to identify commercial growth opportunities. Generate actionable intelligence on industry trends and the competitive landscape in collaboration with Strategy and Portfolio teams. Support the management and continuous improvement of Marketing Performance analysis tools and initiatives. Represent the Marketing team in cross-functional insight projects and ensure marketing needs are reflected. Act as a conduit for competitor and industry intelligence entering the marketing function from other John Crane departments. Provide actionable insights that drive awareness of commercial opportunities and support effective positioning of John Crane solutions in the market. Qualifications Experience within a similar role Experience using PowerBi Experience using online surveys such as Survey Monkey Proficiency in data analysis, business process modelling, and requirements gathering techniques Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels Additional Information With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc )
Aug 21, 2025
Full time
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. Job Description We have an exciting opportunity for a Business Analyst to join the Marketing team reporting to the Senior Manager, Market strategy & Performance. As the Business Analyst you will be focused on transforming data into actionable insights that support strategic decision-making across customer insight, marketing performance, and portfolio analysis. This role involves conducting research to understand customer needs, pain points, and procurement processes, as well as supporting the development of customer segmentation and marketing personas. A key responsibility is to collaborate with marketing and other internal teams to analyse campaign effectiveness, identify growth opportunities, and contribute to competitive and industry intelligence. The Business Analyst will play a crucial role in delivering clear, data-driven recommendations that improve marketing efficiency, enhance customer focus, and support the positioning of John Crane's solutions in the market. This role is based from our headquarters within Slough working Monday to Friday normal office hours. (hybrid working) John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) Conduct research to understand customer needs, pain points, satisfaction drivers, and procurement processes across the John Crane customer base. Support the development and maintenance of customer segmentation, personas, and buying journeys to inform marketing strategies. Perform ad-hoc studies to address specific business questions or challenges. Collaborate with the Marketing Performance Specialist to analyse marketing effectiveness and communicate insights to drive improved ROI. Analyse customer and revenue data across product and service portfolios to identify commercial growth opportunities. Generate actionable intelligence on industry trends and the competitive landscape in collaboration with Strategy and Portfolio teams. Support the management and continuous improvement of Marketing Performance analysis tools and initiatives. Represent the Marketing team in cross-functional insight projects and ensure marketing needs are reflected. Act as a conduit for competitor and industry intelligence entering the marketing function from other John Crane departments. Provide actionable insights that drive awareness of commercial opportunities and support effective positioning of John Crane solutions in the market. Qualifications Experience within a similar role Experience using PowerBi Experience using online surveys such as Survey Monkey Proficiency in data analysis, business process modelling, and requirements gathering techniques Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels Additional Information With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc )
Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Job Description The Digital Product Manager Role is a senior position in the business and the respective Industry verticals. This is a global key role in the Aviation, Ports & Borders, Urban Security & Defense industry sectors functions. The role will report into the Global Director Digital Portfolio Director and is responsible for one or more of the company's digital product offerings, in this instance, Cyber Security. The primary mission of the Digital Product Manager is to manage the life cycle (aligned to the PLP) of their digital products in order to generate maximum repeatable income, increase market share, increase profit, ensure return on investment and improve customer satisfaction/experience while responding and aligning to the Division and Group's overall portfolio strategy. The role's workstreams/packages are validated by the Industry Director and their responsibility goes beyond the industry or site where they are located, to apply globally and across all industries within the division. Duties & Responsibilities: Manage the resources necessary to deliver the Product/s that they are accountable for efficiently and effectively between the relevant site (Centre of Excellence (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable. For their allocated portfolio own, create and be responsible for the outward-looking Market Requirements Documents (MRD) and the inward-looking Product Requirements Documents (PRD). Design, implement and drive cross functional activity to ensure the PRD meets the market demand and is fit for purpose aligned to the Product roadmap and business strategy. Develop, release, and manage plans necessary to deliver the Product/s project / program that they are accountable for efficiently and effectively between the site (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable to ensure acceptable customer deliveries and business financial objectives are fit for purpose. Manage the relevant PLP Gate process and associated milestones for their Product range in a timely and proactive manner. Act as a liaison between Technology, Sales, Programs, Marketing and Service to assist in the creation of product technical specifications. Provide input from all departments to the R&D design team/s, coordinate design review meetings such that New Product Introductions (NPI) meet sales and business objectives. Support Central, Regional and Market Sales and Pursuit team personnel in key situations for Bids & Proposals, providing the technical support and Product Compliance input when necessary. Through periodic review maintain relevant technical content of sales support and sales/distributor training materials. Prioritize proposed enhancements to their Product range and calculate the cost/benefit inputs to the return on investment discussion based upon the customer's strategy aligned to the MRD and PRD. Drive Cost of Ownership (CoO) initiatives and VAVE activity throughout the business pertinent to their product line to maximize contribution margin while increasing market share. Drive accountability toward achieving schedule, revenue and contribution margin commitments. Analyse market information to develop and enhance product sales plans, including market segmentation, targeting and positioning. Analyse Product (Functional, performance and Technology) Related customer complaints and lead action teams to resolve. Lead individual projects for new product development and product rationalization initiatives in line with PLP milestone requirements. Implement product launches, sales support and product promotions in line with PLP milestone requirement. Identify and communicate voice of the customer (VOC) and critical customer requirements to the business build relationships with key decision makers within customers / regulators Deliver Product and/or Solution specific proposals, presentations, concepts and solutions to identified decision makers (internal and external). Work with Government Relations to leverage the governmental processes aligned to MRD and PRD.Interface with Production and Sales team for effective sales forecasts for their product line. Work independently or with Industry segment managers to analyse competitors' strengths, weaknesses and pricing to ensure optimized price setting and ad-hoc opportunities for accreting margin Conduct annual pricing reviews of all products and spare parts within area of responsibility. Formulate service concept in close alliance with service commercial team and aligned to the PLP Process. Accountable for ensuring platforming principles are applied across the full product range aligned with the rest of the Division. Qualifications Excellent communication skills particularly in English (fluently spoken and written) in addition to any local language spoken at the place of work. Currently working on Cyber Security related projects. The ability and motivation to persistently pursue and achieve / drive effective results which drive the business forward. Collaboration and Influencing with a Global mindset, cultural awareness. Proven matrix and stakeholder management skills/experience working virtually in diverse teams. Overall, exceptional programme, project and time management skills - highly organised and detailed orientated The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information. The understanding and recognition of the organisation's commercial environment and positioning themselves, their role and their actions in order to support the organisation's commercial success. The ability to engage, challenge and work effectively with others. The ability to build an effective network of relationships both internally and externally, understanding their customers' needs. Willing and able to identify and support change and continuous improvement in own and wider business environment. Ability to interact and produce results, to influence and lead cross functional teams in a matrix environment and to motivate teams without hierarchical link with functional responsibilities. Ability to work in an international and multi-cultural environment. Additional Information We offer Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial andlifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc )
Aug 19, 2025
Full time
Every minute of every day, Smiths Detection's threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Job Description The Digital Product Manager Role is a senior position in the business and the respective Industry verticals. This is a global key role in the Aviation, Ports & Borders, Urban Security & Defense industry sectors functions. The role will report into the Global Director Digital Portfolio Director and is responsible for one or more of the company's digital product offerings, in this instance, Cyber Security. The primary mission of the Digital Product Manager is to manage the life cycle (aligned to the PLP) of their digital products in order to generate maximum repeatable income, increase market share, increase profit, ensure return on investment and improve customer satisfaction/experience while responding and aligning to the Division and Group's overall portfolio strategy. The role's workstreams/packages are validated by the Industry Director and their responsibility goes beyond the industry or site where they are located, to apply globally and across all industries within the division. Duties & Responsibilities: Manage the resources necessary to deliver the Product/s that they are accountable for efficiently and effectively between the relevant site (Centre of Excellence (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable. For their allocated portfolio own, create and be responsible for the outward-looking Market Requirements Documents (MRD) and the inward-looking Product Requirements Documents (PRD). Design, implement and drive cross functional activity to ensure the PRD meets the market demand and is fit for purpose aligned to the Product roadmap and business strategy. Develop, release, and manage plans necessary to deliver the Product/s project / program that they are accountable for efficiently and effectively between the site (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable to ensure acceptable customer deliveries and business financial objectives are fit for purpose. Manage the relevant PLP Gate process and associated milestones for their Product range in a timely and proactive manner. Act as a liaison between Technology, Sales, Programs, Marketing and Service to assist in the creation of product technical specifications. Provide input from all departments to the R&D design team/s, coordinate design review meetings such that New Product Introductions (NPI) meet sales and business objectives. Support Central, Regional and Market Sales and Pursuit team personnel in key situations for Bids & Proposals, providing the technical support and Product Compliance input when necessary. Through periodic review maintain relevant technical content of sales support and sales/distributor training materials. Prioritize proposed enhancements to their Product range and calculate the cost/benefit inputs to the return on investment discussion based upon the customer's strategy aligned to the MRD and PRD. Drive Cost of Ownership (CoO) initiatives and VAVE activity throughout the business pertinent to their product line to maximize contribution margin while increasing market share. Drive accountability toward achieving schedule, revenue and contribution margin commitments. Analyse market information to develop and enhance product sales plans, including market segmentation, targeting and positioning. Analyse Product (Functional, performance and Technology) Related customer complaints and lead action teams to resolve. Lead individual projects for new product development and product rationalization initiatives in line with PLP milestone requirements. Implement product launches, sales support and product promotions in line with PLP milestone requirement. Identify and communicate voice of the customer (VOC) and critical customer requirements to the business build relationships with key decision makers within customers / regulators Deliver Product and/or Solution specific proposals, presentations, concepts and solutions to identified decision makers (internal and external). Work with Government Relations to leverage the governmental processes aligned to MRD and PRD.Interface with Production and Sales team for effective sales forecasts for their product line. Work independently or with Industry segment managers to analyse competitors' strengths, weaknesses and pricing to ensure optimized price setting and ad-hoc opportunities for accreting margin Conduct annual pricing reviews of all products and spare parts within area of responsibility. Formulate service concept in close alliance with service commercial team and aligned to the PLP Process. Accountable for ensuring platforming principles are applied across the full product range aligned with the rest of the Division. Qualifications Excellent communication skills particularly in English (fluently spoken and written) in addition to any local language spoken at the place of work. Currently working on Cyber Security related projects. The ability and motivation to persistently pursue and achieve / drive effective results which drive the business forward. Collaboration and Influencing with a Global mindset, cultural awareness. Proven matrix and stakeholder management skills/experience working virtually in diverse teams. Overall, exceptional programme, project and time management skills - highly organised and detailed orientated The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information. The understanding and recognition of the organisation's commercial environment and positioning themselves, their role and their actions in order to support the organisation's commercial success. The ability to engage, challenge and work effectively with others. The ability to build an effective network of relationships both internally and externally, understanding their customers' needs. Willing and able to identify and support change and continuous improvement in own and wider business environment. Ability to interact and produce results, to influence and lead cross functional teams in a matrix environment and to motivate teams without hierarchical link with functional responsibilities. Ability to work in an international and multi-cultural environment. Additional Information We offer Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial andlifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc )
Global Process Owner - Customer Lifecycle Management Location: United Kingdom Ref: REF520L Job Function: Other Company Description John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. Job Description We have a fantastic opportunity for a Global Process Owner - Customer Lifecycle Management to join the team reporting to the Vice President, Business Transformation. As the orchestrator of our Customer Lifecycle Management process, you'll define its scope and uncover value for customers, suppliers, and internal teams. You'll engage key stakeholders to identify pain points and drive improvements, collaborating with Sub-Process Owners to streamline operations. Ensuring meticulous documentation, you'll champion the consistent implementation of processes, supported by a network of sub-process owners and super-users. Your role will be crucial in establishing robust governance measures, enforcing standards, and managing performance to ensure excellence at every stage of the customer lifecycle. This role is to be ideally based from our headquarters within Slough working Monday to Friday normal office hours. (Hybrid working) John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) Determining what the scope of the Customer Lifecycle Management process is, where the value lies for our customers, suppliers and internal employees and hence what good should/ could look like. Engaging key stakeholders who are responsible for, and are customers of the process today to understand pain points, areas of improvement etc. Works with Sub-Process Owners to analyse the current processes and identify ways to improve and streamline the process. Prioritising and chartering these improvements and championing their execution. Accountable to ensure that the creation and maintenance of Process documentation, policies, controls, desktop procedures occurs. Supports and enables the implementation of the consistent processes, drawing on the network of sub-process owners and super-users to execute. Put in place the right measures, metrics and review forums to manage the ongoing performance of the process. Works with Stakeholders to enforce standards. Create processes and controls to manage change requests. Manage and resolve divergences to standard process. Qualifications Ideally have Lean Six Sigma Business leader with experience of Sales & Marketing process management and process improvement with ability to influence at executive level. Track record of success in standardising and improving processes in large, complex multinational businesses. Hold strong communication and leadership skills. Able to coach and mentor a matrix aligned team and shape change and improvement programmes. Experience of managing compliance - comfortable to hold others to account when they diverge from standards. Additional Information With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc )
Aug 18, 2025
Full time
Global Process Owner - Customer Lifecycle Management Location: United Kingdom Ref: REF520L Job Function: Other Company Description John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. Job Description We have a fantastic opportunity for a Global Process Owner - Customer Lifecycle Management to join the team reporting to the Vice President, Business Transformation. As the orchestrator of our Customer Lifecycle Management process, you'll define its scope and uncover value for customers, suppliers, and internal teams. You'll engage key stakeholders to identify pain points and drive improvements, collaborating with Sub-Process Owners to streamline operations. Ensuring meticulous documentation, you'll champion the consistent implementation of processes, supported by a network of sub-process owners and super-users. Your role will be crucial in establishing robust governance measures, enforcing standards, and managing performance to ensure excellence at every stage of the customer lifecycle. This role is to be ideally based from our headquarters within Slough working Monday to Friday normal office hours. (Hybrid working) John Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) Determining what the scope of the Customer Lifecycle Management process is, where the value lies for our customers, suppliers and internal employees and hence what good should/ could look like. Engaging key stakeholders who are responsible for, and are customers of the process today to understand pain points, areas of improvement etc. Works with Sub-Process Owners to analyse the current processes and identify ways to improve and streamline the process. Prioritising and chartering these improvements and championing their execution. Accountable to ensure that the creation and maintenance of Process documentation, policies, controls, desktop procedures occurs. Supports and enables the implementation of the consistent processes, drawing on the network of sub-process owners and super-users to execute. Put in place the right measures, metrics and review forums to manage the ongoing performance of the process. Works with Stakeholders to enforce standards. Create processes and controls to manage change requests. Manage and resolve divergences to standard process. Qualifications Ideally have Lean Six Sigma Business leader with experience of Sales & Marketing process management and process improvement with ability to influence at executive level. Track record of success in standardising and improving processes in large, complex multinational businesses. Hold strong communication and leadership skills. Able to coach and mentor a matrix aligned team and shape change and improvement programmes. Experience of managing compliance - comfortable to hold others to account when they diverge from standards. Additional Information With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity. Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. Join us for a great career with competitive compensation and benefits, while helping engineer a better future. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation - including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career's website (Careers - Smiths Group plc )