Curvy Kate Limited

JOB TITLE: Ecom Customer Service Executive START DATE: Immediate HOURS: 25 hours a week M-F LOCATION: Uxbridge, UB8 (Hybrid) About Us: Curvy Kate and Brastop are market-leading and award-winning lingerie and swimwear brands. We specialise in the fuller bust market from D to K cups and our company purpose is to provide everyone with a fuller bust the freedom and confidence to live life without limits. We are renowned for our innovative approach to marketing and have built the largest online social following in our market sector. We have a passionate and creative working environment which encourages everyone to bring their own ideas and contribute to the direction and development of the business. We are looking for a part time Ecom Customer Service Executive to join our team. The ideal candidate will be someone that will align with our business core values which are 'wow the customer ', 'always be better' and 'work as a team '. In return we will offer you a role where you will feel happy, challenged and winning. About the role: You will be working remotely, but within commutable distance of Uxbridge Head Office to attend regular meetings . This role reports into the Ecom Customer Support Team Leader , you will be responsible for the following duties: Give exceptional service to all our customers - through all channels (chat/email/phone). Manage and reply to emails in a timely manner and proactively communicate . Be first point resolution for all customers (chat/phone/emails). Focus on customer happiness and make this your number one priority. Be competent in using all internal systems including NetSuite, Gorgias, Shopify, SWAP. Process orders & credits in a timely manner . You should be able to thrive in a fast-paced environment and be eager to deliver the best possible experience to our customers. What we offer: July start date 28 days annual leave (including bank holidays) Medicash Employee Assistance Programme Health cover that includes GP & Prescription service and discounted health club membership, Dental treatment, Physiotherapy and Optical appointments. Half day annual leave on your birthday, Christmas Eve and New Years Eve A fun, inclusive and supportive place to work with a passionate and dedicated team How to apply: Are you a good fit for this role and our culture? Please send your CV together with any relevant portfolio details, along with your salary expectations. We will contact you to arrange an interview if successful. Your email is already subscribed to the Curvy Kate newsletter.