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Link to Privacy Policy Link to Cookie Policy Knowledge Manager (People Team) Company Description is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. Job Description The Knowledge Manager is responsible for managing, developing, and optimising the knowledge assets within our People team. The role involves ensuring that operational HR knowledge is effectively captured, organised, and disseminated across teams to enhance productivity, efficiency, and decision-making. This person will play a critical role in developing knowledge-sharing practices, tools, and resources that enable consistent performance and continuous improvement. Mission: To orchestrate the "Single Source of Truth" for all HR information and govern the self-service ecosystem of content. Key Skills & What You Will Be Doing: Knowledge Governance & Oversight: E stablish the standards for how HR information is captured, stored, retrieved and maintained. You act as the final gatekeeper for quality, consistency, and tone across the entire People ecosystem. Gap Analysis & Strategy: Proactively identify "blind spots" where employee documentation is missing or unclear. You collaborate with SMEs to ensure every common employee question has a verified, structured answer. You routinely review and update existing knowledge to ensure accuracy and relevance Ecosystem Orchestration: Oversee the health of the self-service platform, ensuring the Knowledge Graph is logical and AI models are consuming high-quality, relevant data. Content Experience Design: Ensure information isn't just "available" but is "meaningful." You translate complex policy into employee-centric language and ensure it is delivered through the most effective digital channels. You ensure consistency in content, language, and formatting across all knowledge materials Policy & SOP Lifecycle Management: Design the end-to-end process for transforming departmental decisions into AI-ready and readable answers, ensuring outdated information is instantly purged to maintain accuracy. Analytical Problem Solving: I nvestigating "knowledge failures" - such as when an AI gives a low-confidence answer or an employee can't find information. You diagnose whether the problem is the content structure, the wording, or the policy itself, and resolve it to improve the system's intelligence. Implement feedback loops: to ensure continuous improvement of knowledge processes and resources, and track key metrics to measure the success and impact of knowledge management initiatives AI-Assisted Documentation: Specifically using AI tools to capture and draft SOPs and "tribal knowledge" that often sits outside of formal policy. You evaluate and implement new technologies or systems to improve knowledge sharing and access Product Readiness: A new focus on ensuring all content meets a "Definition of Ready" before it is pushed to the live employee-facing product (the AI bot/portal). This includes testing the "user experience" of the information itself. SME Collaboration: Partner with functional leads to ensure their specialised knowledge is codified and updated without requiring them to be experts in content management systems. What you'll need: 3+ years of experience in knowledge management, preferably in HR/Operations landscape (although Functional alignment not essential) Strong experience with knowledge management systems, tools, and platforms (e.g., SharePoint, Confluence, or similar) Proven ability to work cross-functionally and manage projects across different departments Excellent communication and interpersonal skills Strong organisational skills and attention to detail Analytical mindset with the ability to assess the effectiveness of knowledge-sharing practices Ability to manage multiple tasks and deadlines in a fast-paced environment. Bring all of you to work We create the conditions for high performers to thrive - through real ownership, fewer blockers, and work that makes a difference from day one.Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity - and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at follow us on and

A global fintech company is looking for a Knowledge Manager to enhance knowledge assets within the People team. You will manage HR information, ensuring it is accurately captured and organized for productivity. The ideal candidate has over 3 years of knowledge management experience, particularly within HR operations, and a strong grasp of systems like SharePoint and Confluence. This role involves cross-functional collaboration and overseeing knowledge processes to drive continuous improvement.

A leading fintech firm based in London is searching for a Senior Process Architect to drive process improvement and efficiency across the People team. The ideal candidate will have over 3 years of experience in Process Excellence and a strong understanding of HR processes. This role emphasizes designing scalable, automated systems to enhance HR operations. Join a fast-paced environment that values innovation and continuous improvement.

Link to Privacy Policy Link to Cookie Policy Company Description is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. Job Description is looking for an independent, analytical, and hands-on Senior Process Architect to drive process improvement and efficiency across the People team. This is an outstanding opportunity for an expert practitioner to dive deep into complex HR problems and workflows and reimagine them for scale. You will be the bridge between data, people, and systems, taking existing processes, unwinding them, and rebuilding them to be frictionless and robust. If you excel at self-motivation and want to see the tangible results of your designs, this role is for you.Mission: To design and optimize the end-to-end HR processes that drive operational excellence. You are responsible for simplifying how work gets done and building the automated logic that allows our systems to handle those tasks without manual intervention. You solve the People team's toughest operational challenges at scale. You aren't just a designer; you are a problem-solver who turns complexity into simple, scalable, and automated systems that unlock efficiency for the entire organisation. Role Scope: You will lead high-impact initiatives to shape our global HR operations. Your goal is to eliminate administrative overhead by identifying inefficiencies through data and engineering elegant, scalable solutions. You will tackle complex, unstructured areas of HR and build the process infrastructure required to scale, and ultimately automate, them effectively. As the lead architect, you ensure our processes are human-centric, efficient, and optimized for AI and automation. How you'll make an impact: Problem Solving at Scale: Taking a hyper-logical approach to break down massive, complex HR problems into small, achievable, and automated tasks. Process Excellence & Design: Simplify complex HR procedures and develop and deploy standardised processes and automated solutions. You identify bottlenecks and remove unnecessary steps before any technology is applied. Scalable Process Engineering: Design processes that scale to 10,000+ employees without increasing headcount. Create comprehensive, step-by-step process documentation, flowcharts, and standard operating procedures (SOPs) that serve as the single source of truth for global teams. Customer First Impact & Communication: Maintain a "Customer First" mindset to ensure HR tools are seamless for employees, reducing manual burden. You must bridge the gap between technical complexity and business reality, providing clear, high-impact presentations to global stakeholders. AI and automation first: Identify and implement AI-driven and automation solutions to streamline workflows, resulting in faster resolution times and improved output accuracy. You design the step-by-step logic for high-volume transactions (like leave requests or contract changes) so they happen automatically. Data-Driven Decision Making: Use strong analytical skills to dig into performance KPIs, identifying the root causes of delays or errors in areas like Accounts Payable, Reconciliation, or Procurement. Innovation: Leveraging AI and the latest technologies to revolutionise process documentation and associated tooling. System Connectivity: Linking different HR software (like Workday, Slack, Jira, ATS) so they share information automatically, and defining exactly when an automated system should stop and pass a complex case to a human expert. What we're looking for 3+ years of experience in Process Excellence, Business Transformation, HR Transformation or Operations Strong understanding of HR and/or corporate services, processes and functions (desired, not essential) Natural curiosity and a "doer" mentality - you enjoy getting into the weeds of a problem and fixing it. You have successfully executed and maintained multiple projects in a deadline-driven and ambiguous environment. Expertise in process mapping tools (Visio, Lucidchart, FigJam) and methodologies (Lean Six Sigma Black/Green Belt preferred). Proven ability to look at the "big picture" and design an operating model that supports hyper-growth. A deep understanding of how to use AI and automation tools to streamline process efficiency and quality. Exceptional presentation skills, capable of translating complex data into clear strategic recommendations for executive stakeholders. Experience working in a fast-paced, ambiguous environment where you have successfully built structures from scratch. Bring all of you to work We create the conditions for high performers to thrive - through real ownership, fewer blockers, and work that makes a difference from day one.Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity - and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at follow us on and

Link to Privacy Policy Link to Cookie Policy Company Description is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. Job Description Role overview Context In the Specialist, Department People Partner role, you'll be responsible for partnering closely with the Department People Partner team to provide a world class service to your client group. You'll do this by delivering a proactive and customer focused service through providing effective support, guidance, and advice to managers and employees on a wide variety of People areas, including employee relations, policy, and process.Working closely with the Department People Partners, you will help ensure operational readiness and organizational excellence for your client groups.Amongst other duties, this role will be primarily responsible for the below. Managing all key processes for allocated departments including: + Probation period management (including terminations/failed probations) + Onboarding and offboarding process in Workday, including completing exit interviews + Managing all documentation including employment contracts, contract addendums, employment verifications etc + Flexible Work Requests, providing coaching and support to managers and employees on the process and navigating to an appropriate solution + Ticketing queries for the allocated departments, providing high quality advice and guidance whilst ensuring to resolve tickets with required timeframes + Complete monthly Workday updates via the use of OrgStudio, ensuring supervisory orgs, reporting lines, cost centres, job profiles and employee data is kept up to date for allocated departments + Support the Department People Partnering team on departmental People initiatives, including growth and performance cycle processes and talent reviews. Employee relations: + Handling and resolving employee grievances, disputes and complaints in a timely and effective manner + Complete investigations when needed, ensuring fair and thorough processes, quality documentation and recommending appropriate actions or disciplinary measures + Facilitate mediation and conflict resolution sessions between employees and line managers + Manage the performance improvement process (PIP), partnering with line managers and employees end to end. Provide advice on the process where needed and coach managers on navigating the process. + Handle involuntary termination meetings, ensuring line managers receive guidance each step of the way and appropriate documentation is provided (scripts, letters to employees etc). + Ensure ER tracker is kept up to date at all times. Reporting, data and insights: + Synthesise quarterly engagement results and feedback, displaying results in a digestible format to help educate the business on key insights and improvement opportunity areas + Make recommendations for improvement based on engagement hotspots + Complete monthly CHRO dashboard analysis for departments, working with Manager, Department People Partnering to provide context on key metrics and actions taken + Complete regular exit interview analysis to identity reasons for attrition and make recommendations on actions to address key issues Additional responsibilities: + Work directly with line managers to support them in effectively managing their teams - helping improve management capabilities and team effectiveness + Support with people related projects of varying complexity and scale Role overview Desired Background, Core Competencies The ideal candidate for the role will bring: Bachelor's degree in Human Resources, Psychology, Business or any other related field preferred and/or CIPD qualification Demonstrable experience as People Advisor, HR Business Partner or HR Generalist in a fast-paced, global start-up environment ideally in the Tech industry Deep knowledge of people policies, procedures, compliance and practices with an ability to coach managers through each process and provide quality advice Proven ability to dig into data and make data-driven recommendations on ways to improve the employee experience and/or culture Ability to learn from peers and previous experience, think outside of the box, and knows that there could be more than one solution to a problem Ability to listen and understand the needs of the employees and leaders alike Excellent interpersonal and communication skills, including the ability to build strong partnerships with internal stakeholders The ability to achieve results in a fast-paced environment and navigate leaders through a variety of organisational changes High level of emotional intelligence, including self-awareness, empathy, and interpersonal skills, to effectively manage relationships and resolve conflicts Strong problem-solving skills, with the ability to identify issues, analyse root causes, and develop effective solutions Strong conflict resolution skills with the ability to balance employee advocacy with organisational needs Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively to various audiences Demonstrated analytical thinking, problem solving and decision making skills Strong orientation towards understanding and meeting the needs of internal clients and stakeholders, ensuring high levels of service and support A demonstrated ability to practise a high level of confidentiality Bring all of you to work We create the conditions for high performers to thrive - through real ownership, fewer blockers, and work that makes a difference from day one.Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity - and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at follow us on and

Link to Privacy Policy Link to Cookie PolicyHead of Fraud Strategy and Operations page is loaded Head of Fraud Strategy and Operationslocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R8397 Company Description is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.With 19 offices spanning six continents, we feel at home everywhere - but London is our HQ. Wherever our people work their magic, they're fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn't just another job; it's a career-defining opportunity to build the future of fintech. Job Description As the Head of Fraud Strategy & Operations at you will take ownership of our fraud prevention function. This is a critical, high-impact role blending strategic policy definition with operational leadership. You will be responsible for protecting from fraud and financial crime while ensuring a seamless user experience.You will build, lead, and scale a high-performing team of fraud operators, setting the strategy and owning the policy framework that allows us to grow safely. If you are an experienced leader who thrives on building, scaling, and leading, this role is for you. What You'll Do Own the Strategy: Design, implement and own the end-to-end fraud management framework, covering everything from application fraud and account misuse to payment scams. Lead the Team: Build and eventually directly manage, mentor, and scale a high-performing team of fraud analysts and operators. You will foster a culture of excellence and be responsible for the team's operational performance. Write the Rulebook: Draft, own, and maintain relevant fraud prevention policies and operational procedures. You will ensure they are effective, efficient, and fully compliant with relevant regulations. Optimise Our Defences: Partner with our Product and Analytics teams to provide ongoing thought leadership regarding the development and improvement of our fraud technology stack. Be the Expert: Serve as the company's primary subject matter expert on fraud strategy matters, providing clear guidance to key internal stakeholders. Drive Insights with Data: Develop and monitor Key Risk Indicators (KRIs) and team performance metrics. You will use data to measure the effectiveness of controls, identify emerging threats, and deliver actionable insights back to the business. What We're Looking For Typically 7-10+ years of progressive experience in a strategic fraud prevention or trust & safety role, ideally within a FinTech, bank, or payment environment. Experience in a digital wallet environment will be a plus. Proven experience in leading, mentoring, and managing operational fraud teams. Deep subject matter expertise in digital fraud typologies , particularly application fraud (synthetic identity, identity theft), money muling, account takeover (ATO), and payment scams. Hands-on experience with modern fraud prevention systems and tools (e.g., identity verification solutions, transaction monitoring platforms, behavioural biometrics). A proven "builder" and "leader" with experience developing and implementing fraud strategies, policies, and processes from an early stage and scaling them effectively. Strong analytical skills with the proven ability to use data to inform strategy, measure performance, and drive decisions. Excellent communication and stakeholder management skills, with the ability to translate complex fraud trends to a non-expert audience. A comprehensive understanding of the UK financial crime and payments regulatory landscape. Bring all of you to work We create the conditions for high performers to thrive - through real ownership, fewer blockers, and work that makes a difference from day one.Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity - and where your growth is in your hands.We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.It's important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.to learn more about our culture, open roles, and what drives us.For a closer look at daily life at follow us on and

A leading fintech company in London is seeking a Head of Fraud Strategy and Operations to oversee fraud prevention initiatives. The role involves designing a comprehensive fraud management framework and leading a high-performing team of fraud analysts. Candidates should have 7-10 years of experience in fraud prevention, particularly in digital environments. Strong analytical skills and experience in regulatory compliance are essential. This full-time role offers a hybrid working model to enhance collaboration.

A leading fintech company in Greater London is seeking a Specialist, Department People Partner to enhance employee relations and operational readiness. You will manage key HR processes, resolve grievances, and synthesize engagement data to improve the employee experience. The ideal candidate has a strong background in HR within a tech-focused environment, excellent communication skills, and the ability to provide data-driven insights. This is an opportunity to significantly impact the organizational culture while enjoying a flexible hybrid working model.