Progressive Judaism

KEY RESPONSIBILITIES User Support (1st & 2nd Line) • Provide support via helpdesk, email, phone and in-person. • Troubleshoot issues with Windows devices, peripherals and business applications. • Support staff using Microsoft 365 Apps including Word, Excel, Outlook, Teams, SharePoint and OneDrive. • Assist onsite and remote users with secure access to systems and services. • Configure laptops, desktops and mobile devices (iOS & Android). • Troubleshoot user phone issues Systems Administration • Assist administration of Microsoft Windows Servers in a domain environment, Active Directory, Group Policy, Entra-based AAD, and Intune. • Support identity and access management including users, groups and permissions. • Help maintain virtualised infrastructure (e.g. Hyper-V). • Perform routine maintenance including updates, patching and monitoring. Cloud Services & Microsoft 365 • Support Microsoft 365 services and administration. • Assist with user provisioning, licensing and permissions. • Support security controls and endpoint management. Networking & Infrastructure • Assist with network troubleshooting and device connectivity. • Support switches, Wi-Fi infrastructure and basic firewall configuration. • Contribute to infrastructure upgrades and improvements. • Manage and monitor Backup systems Web & Payment Systems • Provide basic support for WordPress websites and hosting environments. • Assist with troubleshooting online payment systems and liaising with providers. • Support continuity of online services. General IT Operations • Maintain documentation, procedures and IT asset inventories. • Support onboarding/offboarding including device setup and account creation. • Assist with IT projects, upgrades and rollouts. • Liaise with external vendors and service providers. Data Management & Security • Understanding of the Principle of Least Privilege and applying minimum access required. • Knowledge of data retention practices and secure lifecycle management. • Familiarity with roles-based security models for systems and applications. • Understanding of GDPR principles. • Awareness of the protection and handling of personally identifiable data (PII). • Managing and monitoring the organisation s anti virus and anti malware solutions. • Ensuring endpoints are protected, up to date, and compliant with security policies. • Responding to alerts, quarantined items, and potential security incidents. • Assisting with threat prevention measures, including application updates, secure configuration, and vulnerability mitigation. • Supporting wider organisational security practices to maintain a safe and compliant technology environment. Work Experience • Significant proven experience in an IT support environment. • Experience supporting Windows desktop environments. • Experience supporting Microsoft Office / Microsoft 365 Apps. • Experience administering Microsoft 365 and Active Directory. • Experience within a charity or membership organisation (desirable). • Experience supporting hosted websites and online services (desirable). Qualifications & Professional Development • Microsoft Certified Professional (MCP) qualification (achieved within the last 10 years), or equivalent Microsoft certification. • Additional Microsoft, networking or cloud certifications (desirable).