Scania Nederland B.V.

Select how often (in days) to receive an alert: Create Alert Job Title: Contracts Manager Salary: Starting from £ 39,000 plus an excellent benefits package Location: Milton Keynes/ Hybrid • Hybrid working • Enhanced parental leave • Eligibility to annual bonus scheme • Access to a fantastic loan car scheme • 25 days annual leave plus bank holidays • Competitive pension • 4x basic salary life assurance The Contracts Manager is responsible for overseeing the lifecycle of finance contracts, ensuring accuracy, compliance & efficiency in the contract administration. In addtion the role will oversee Scania Invoice Factoring processes, as well as new & used vehicle stocking schemes for various dealers & customers. A quote from Ken McGrath our Head of Credit & Operations "This is a fantastic opportunity to work with and lead a newly formed team from a variety of backgrounds. With a common goal of shaping the customer engagement and creating something truly special in an organisation where opinions are valued. We are a future-focused team, embracing innovation and the art of the possible. We're not afraid to be positively disruptive, and we're looking for the right personality to lead us toward world-class service delivery." In this role you will: • Inspire and support your team to thrive, fostering a collaborative and inclusive environment that encourages shared success and consistently delivers high-quality outcomes. • Maintain clear, user-friendly service procedures for customers and dealers, ensuring smooth operations and addressing any issues with care and attention. • Oversee the full customer proposal and dealer payout journey, focusing on accuracy, efficiency, and a positive experience for everyone involved. • Build and nurture strong relationships by managing customer service needs with empathy and professionalism throughout the entire contract lifecycle. • Take responsibility for the daily coordination of dealer stocking schemes across the UK and Ireland, including thoughtful investigation and resolution of any reconciliation queries. • Regularly track and share insights on team and service performance, customer and dealer satisfaction, and key operational trends-helping the team continuously learn and improve. About you: Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance. Team Management: Managing and developing those around you to ensure their work contributes to organisational goals. Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus. Customer Focus: Providing service excellence to internal and/or external customers. Adaptability: Recognising the need for change, being open to new ideas and methods, championing transformational change within the organisation and beyond. If you're interested in this role we'd love to hear from you. Next steps: 1. If you like the sound of this position, please apply today. 2. A member of the Scania Recruitment team will contact you to discuss your application. 3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager. We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we'll be happy to discuss these with you. Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.