Engineering London, United Kingdom Remote, UK Gdańsk, Poland Remote, Poland Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role is fully remote but requires you to be located in the UK or in Poland. We're looking for a Senior Backend Software Engineer to join our Growth team for Jira Product Discovery, focused on implementing and optimizing experiences that align with the product strategies, focusing on areas like user acquisition, engagement, and retention. Your future team To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers. As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite - including Jira, Confluence, Trello, and Bitbucket. We're looking for people who want to write the future and who believe that we can accomplish so much more together. In this role, you will: Drive complex projects autonomously, from technical design to launch Solve complex architecture challenges, apply architectural standards and start using them on new projects Lead code reviews and documentation, and take on complex bug fixes, especially on high-risk problems Be an example for thorough, meaningful code reviews Partner across engineering teams to handle company-wide initiatives spanning multiple projects Transfer your depth of knowledge from your current language to excel as a Java developer Mentor junior members of the team Your background: 7+ years experience building and developing backend applications Experience working on Growth Engineering teams Senior-level experience with one or more prominent languages such as Java, Python, Kotlin, Go, or Scala is nice to have. Understanding of SaaS, PaaS, IaaS industry with hands-on experience with public cloud offerings (e.g., AWS, GCP, Azure). Fluency in any one database technology (e.g. RDBMS like Oracle or Postgres and/or NoSQL like DynamoDB or Cassandra). Experience crafting and implementing well-tested, highly scalable and performant micro-services and/or other distributed systems. Practical knowledge of agile software development methodologies (e.g., XP, scrum). Knowledge to evaluate trade-offs between correctness, robustness, performance, space and time. Practice in mentoring other engineers and influencing decision makers throughout the organization. Considers the customer impact when making technical decisions. Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Oct 14, 2025
Full time
Engineering London, United Kingdom Remote, UK Gdańsk, Poland Remote, Poland Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. To help our teams work together effectively, this role is fully remote but requires you to be located in the UK or in Poland. We're looking for a Senior Backend Software Engineer to join our Growth team for Jira Product Discovery, focused on implementing and optimizing experiences that align with the product strategies, focusing on areas like user acquisition, engagement, and retention. Your future team To become a 100-year company, we need a world-class engineering organisation made up of empowered teams who have the tools and infrastructure to do the best work of their careers. As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite - including Jira, Confluence, Trello, and Bitbucket. We're looking for people who want to write the future and who believe that we can accomplish so much more together. In this role, you will: Drive complex projects autonomously, from technical design to launch Solve complex architecture challenges, apply architectural standards and start using them on new projects Lead code reviews and documentation, and take on complex bug fixes, especially on high-risk problems Be an example for thorough, meaningful code reviews Partner across engineering teams to handle company-wide initiatives spanning multiple projects Transfer your depth of knowledge from your current language to excel as a Java developer Mentor junior members of the team Your background: 7+ years experience building and developing backend applications Experience working on Growth Engineering teams Senior-level experience with one or more prominent languages such as Java, Python, Kotlin, Go, or Scala is nice to have. Understanding of SaaS, PaaS, IaaS industry with hands-on experience with public cloud offerings (e.g., AWS, GCP, Azure). Fluency in any one database technology (e.g. RDBMS like Oracle or Postgres and/or NoSQL like DynamoDB or Cassandra). Experience crafting and implementing well-tested, highly scalable and performant micro-services and/or other distributed systems. Practical knowledge of agile software development methodologies (e.g., XP, scrum). Knowledge to evaluate trade-offs between correctness, robustness, performance, space and time. Practice in mentoring other engineers and influencing decision makers throughout the organization. Considers the customer impact when making technical decisions. Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Senior Customer Success Manager (Japanese Speaking) Atlassian's Senior Customer Success Managers play a crucial role in helping customers maximize the value of their Atlassian investments. Their primary focus is on strategies that promote customer adoption and retention. Additionally, they are tasked with building and nurturing customer relationships, monitoring customer health, and identifying potential churn risks. These professionals guide customers in developing innovative solutions through a process of guided discovery, enabling them to progress swiftly along their Atlassian journey. By engaging with customers, they facilitate the unlocking of both immediate and sustained outcomes. They achieve this by implementing best practices at scale, which support product adoption, solution expansion, and the long-term growth of customer users. We are hiring a Senior Customer Success Manager for the Japan Customer Success team. You'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. Youll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. Your future team With over 300,000 customers worldwide, Atlassian is helping organizations like NASA, IBM, HubSpot, Samsung, and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business's outcomes. We're different from other organisations because we approach everything we do using our value of 'play as a team'. We support each other, celebrate our wins together, and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise opportunity ahead of us. We sell meaningful products that lead the use of cloud and artificial intelligence. In this role, you will: Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Lead the Customer Success team in Japan as a Senior member. Coach, mentor, and hire staff, supporting their onboarding and growth. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions. Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs. Understand our products and solutions and speak with customers about the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions. Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint. Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your account team, particularly the Account Associate. Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers. Your background: 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio. Fluent in both English and Japanese. Experience leading a service portfolio, teams, mentoring, and developing others. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs. Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience. Experience balancing a book of business in a customer-facing environment. Problem-solving skills and a customer-centric mindset. Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau. To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more. About Atlassian The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Oct 07, 2025
Full time
Senior Customer Success Manager (Japanese Speaking) Atlassian's Senior Customer Success Managers play a crucial role in helping customers maximize the value of their Atlassian investments. Their primary focus is on strategies that promote customer adoption and retention. Additionally, they are tasked with building and nurturing customer relationships, monitoring customer health, and identifying potential churn risks. These professionals guide customers in developing innovative solutions through a process of guided discovery, enabling them to progress swiftly along their Atlassian journey. By engaging with customers, they facilitate the unlocking of both immediate and sustained outcomes. They achieve this by implementing best practices at scale, which support product adoption, solution expansion, and the long-term growth of customer users. We are hiring a Senior Customer Success Manager for the Japan Customer Success team. You'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. Youll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment. Your future team With over 300,000 customers worldwide, Atlassian is helping organizations like NASA, IBM, HubSpot, Samsung, and Coca-Cola advance humanity through the power of incredible software that unleashes the potential of every team. With a focus on value, we help our customers understand how our products combine to create enterprise solutions that transform their business's outcomes. We're different from other organisations because we approach everything we do using our value of 'play as a team'. We support each other, celebrate our wins together, and share knowledge. Our employees work with Atlassian, not for Atlassian. Our team enjoys high earnings potential with the enterprise opportunity ahead of us. We sell meaningful products that lead the use of cloud and artificial intelligence. In this role, you will: Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Lead the Customer Success team in Japan as a Senior member. Coach, mentor, and hire staff, supporting their onboarding and growth. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions. Experience navigating complex implementation processes with multiple partners globally to meet complex enterprise needs. Understand our products and solutions and speak with customers about the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions. Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint. Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your account team, particularly the Account Associate. Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers. Your background: 8-10+ years of experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio. Fluent in both English and Japanese. Experience leading a service portfolio, teams, mentoring, and developing others. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs. Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience. Experience balancing a book of business in a customer-facing environment. Problem-solving skills and a customer-centric mindset. Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau. To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more. About Atlassian The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Senior Solutions Engineer (Pre-Sales Engineer), UK Market Atlassian is looking for a Senior Pre-Sales Solutions Engineer for our UK market that's passionate about being a product expert in the sales cycle, solving our customer's hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on! Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. In This Job, You Will: Partner with account teams and channel partners to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be Probe for and identify additional opportunities for cross-product/solution expansion investigate, discover, and assess client pain points Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams Lead compelling value-based demonstrations, both standard and customized Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision Proactively forge strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress More about our team You'll be working alongside a globally distributed SE team, speaking with Global 2000 companies every day, and collaborating closely with our sales teams to provide an enterprise experience to our customers. We're a get s#!% done distributed team, built on Atlassian's core values. If this sounds like how you want to work, then we're excited at the opportunity to have you join the team and help our company grow and change for the better. About You: We're looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. On paper, you have 4+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. If you're looking to be a cog in the system, this job isn't for you. You're a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Sep 22, 2025
Full time
Senior Solutions Engineer (Pre-Sales Engineer), UK Market Atlassian is looking for a Senior Pre-Sales Solutions Engineer for our UK market that's passionate about being a product expert in the sales cycle, solving our customer's hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on! Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. In This Job, You Will: Partner with account teams and channel partners to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be Probe for and identify additional opportunities for cross-product/solution expansion investigate, discover, and assess client pain points Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams Lead compelling value-based demonstrations, both standard and customized Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision Proactively forge strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress More about our team You'll be working alongside a globally distributed SE team, speaking with Global 2000 companies every day, and collaborating closely with our sales teams to provide an enterprise experience to our customers. We're a get s#!% done distributed team, built on Atlassian's core values. If this sounds like how you want to work, then we're excited at the opportunity to have you join the team and help our company grow and change for the better. About You: We're looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization. On paper, you have 4+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. If you're looking to be a cog in the system, this job isn't for you. You're a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You're equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful. Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team Your future team will be part of the Customer Success team under the Sales and Success department. As a Technical Adoption Architect, you'll work closely with cross-functional teams to integrate AI and Rovo technologies. You'll lead workshops, address security concerns, and ensure successful AI adoption. Your role bridges technical expertise with business needs, focusing on customer-centric solutions and measurable outcomes. Your work will involve managing projects, engaging with customers, and continuously improving processes to enhance customer satisfaction and operational efficiency. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring an Technical Adoption Architect with an AI focus to join our Technical Customer Success Manager team, reporting to the Head of AI Adoption. This is not a managerial role. Atlassian Technical Adoption Architects are technical experts with Atlassian solutions, delivering guidance to drive value realization and adoption from Atlassian. Technical Adoption Architects are accomplished at delivering performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner with Pre-Sales, Post-Sales, and Product teams to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Technical Adoption Architects aim to help enterprise customers get the most of their Atlassian investment. What you'll do Develop technical solutions and provide clear guidance for customer engagements. Enhance your technical expertise in your solution area, staying updated on new capabilities. Understand technical requirements, guide solution implementation, and support successful adoption. Work with Account Teams to plan and execute customer-specific journeys. Collaborate with internal teams to enhance Atlassian products and drive customer success. Engage with product and account teams to support clients and identify growth opportunities. Travel up to 30% domestically and internationally for events and customer meetings. Your background 8+ years of experience within SaaS companies 2+ years of Enterprise customer-facing roles Demonstrated expertise in AI Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps. Technical product demonstration, documentation, and presentation experience Comfort speaking to and influencing a customer's technical teams Experience helping an organization adopt an Atlassian or similar product Experience with Forge and Python-based development Experience in one or more solution area, such as ITSM, DevOps, Enterprise Strategy and Planning. It's great if you have, but not required Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams Experience working with large customers in a consulting or technical expert capacity Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team . We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Jul 11, 2025
Full time
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Your future team Your future team will be part of the Customer Success team under the Sales and Success department. As a Technical Adoption Architect, you'll work closely with cross-functional teams to integrate AI and Rovo technologies. You'll lead workshops, address security concerns, and ensure successful AI adoption. Your role bridges technical expertise with business needs, focusing on customer-centric solutions and measurable outcomes. Your work will involve managing projects, engaging with customers, and continuously improving processes to enhance customer satisfaction and operational efficiency. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring an Technical Adoption Architect with an AI focus to join our Technical Customer Success Manager team, reporting to the Head of AI Adoption. This is not a managerial role. Atlassian Technical Adoption Architects are technical experts with Atlassian solutions, delivering guidance to drive value realization and adoption from Atlassian. Technical Adoption Architects are accomplished at delivering performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner with Pre-Sales, Post-Sales, and Product teams to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Technical Adoption Architects aim to help enterprise customers get the most of their Atlassian investment. What you'll do Develop technical solutions and provide clear guidance for customer engagements. Enhance your technical expertise in your solution area, staying updated on new capabilities. Understand technical requirements, guide solution implementation, and support successful adoption. Work with Account Teams to plan and execute customer-specific journeys. Collaborate with internal teams to enhance Atlassian products and drive customer success. Engage with product and account teams to support clients and identify growth opportunities. Travel up to 30% domestically and internationally for events and customer meetings. Your background 8+ years of experience within SaaS companies 2+ years of Enterprise customer-facing roles Demonstrated expertise in AI Experience supporting the entire lifecycle of the Atlassian Ecosystem. You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps. Technical product demonstration, documentation, and presentation experience Comfort speaking to and influencing a customer's technical teams Experience helping an organization adopt an Atlassian or similar product Experience with Forge and Python-based development Experience in one or more solution area, such as ITSM, DevOps, Enterprise Strategy and Planning. It's great if you have, but not required Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams Experience working with large customers in a consulting or technical expert capacity Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team . We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.