Work Wales

Sales Coordinator Swansea 23800- 25800 for a 35 hour week The Company Opportunity to join a well respected and locally owned estate agency in Swansea. They have an opening for a Sales Coordinator at their Swansea office based in the Mumbles area. This is an excellent time to join my client as they have seen huge growth over the past few years and are looking for the right candidate who will help meet their current demand and play an important part in their future growth. The Role This is a permanent position working a 35 hour week. You will work 9AM - 5PM Monday to Friday plus 1 Saturday per month 9AM - 1:30PM, with time off in lieu. This is a varied position with responsibilities as follows: Answer incoming sales calls, manage the sales email inbox and welcome visitors Booking appointments & diary management. Provide administrative support to the Sales Department & Leadership Team. Prepare and maintain sales, fee and departmental performance reports. Prepare, send and retrieve client paperwork, create property files and upload property information accurately. Carry out seller and purchaser compliance checks, including Anti-Money Laundering (AML) and Land Registry requirements. Arrange EPCs, sales boards and other property marketing requirements. Maintain the sales progression pipeline and ensure CRM records remain accurate and up to date. Prepare for and take minutes during weekly and monthly department meetings. Manage the office key system and maintain accurate records. Assist with general office administration and support the day-to-day running of the branch, working as a collabrative team Requirements The successful applicant will have the following experience, skills and qualities: Previous experience in a Sales Coordinator, Sales Administrator or similar role supporting a busy team with a proven track record of successfully supporting a high-performing team in a fast-paced environment. Outstanding attention to detail with a commitment to accuracy. Confident and proactive, with the ability to coordinate workloads, manage competing priorities and keep the sales team organised and on track. Great work ethic and drive to go above & beyond. Excellent planning and coordination skills, ensuring deadlines are met and the department runs efficiently. Able to work effectively under pressure and consistently meet deadlines. Excellent verbal and written communication skills. A genuine team player who enjoys supporting colleagues and contributing to team success. Excellent customer service skills with a professional and friendly manner. Hold a clean, valid UK driving licence. Highly IT literate with the ability to quickly learn and confidently use new software and CRM systems. Previous estate agancy experience, knowledge of buying and selling homes and experience with estate agency software is desirable but not essential. In Return An excellent opportunity with the following benefits on offer: Competitive salary with a Company pension. 28 days holiday per annum including Bank Holidays plus your birthday off as an additional day's annual leave. Employee of the Month rewards. Great work-life balance with a 35-hour working week. Honest leadership, clear expectations and encouragement for personal growth, with a friendly, supportive and professional team environment. Excellent career progression opportunities. Team socials and events. Use of a company pool car for appointments. Full training and ongoing development. For more information contact Kim Simpson of Work Wales for a confidential discussion.

Lettings Negotiator Swansea 25000 - 26000 Plus Commission 35 Hour Week The Company Opportunity to join a well respected and locally owned estate agency in Swansea. They have an opening for a Lettings Negotiator at their Swansea office based in the mumbles area. This is an excellent time to join my client as they have seen huge growth over the past few years and are looking for the right candidate who will help meet their current demand and play an important part in their future growth. The Role This is a permanent full time position with a 35 hour week. You will work Monday - Friday 9AM - 5PM and alternate Saturdays 9AM - 1:30PM with time off in lieu. Your key responsibilities will be: Engage with applicants to understand their property needs and preferences. Manage telephone and email enquiries, matching applicants to suitable properties. Conduct property viewings, answer queries and guide applicants through the rental process. Provide regular feedback to landlords regarding properties and applicants. Advise Landlords on property performance, manage price alignments Negotiate offers between applicants and landlords to achieve successful outcomes. Carry out referencing and keep applicants informed throughout the lettings process. Promote additional services including Rent Guarantee and Property Insurances where appropriate. Work collaboratively with colleagues to ensure a seamless move-in experience for landlords and tenants. Handle administrative tasks including property listings, referencing, compliance and CRM updates. Deliver a first-class, professional and responsive lettings service. Work towards individual and team performance targets. Requirements The successfull applicant will have the following experience, skill and qualities: Excellent verbal and written communication skills. Previous experience in lettings, estate agency, B2B sales, field sales or another target-driven sales environment. Strong sales and negotiation skills with a proven ability to build relationships. High level of customer service with a proactive, positive attitude. Strong organisational skills with the ability to manage multiple applicants, properties and deadlines. Confident using IT systems and carrying out administrative tasks accurately. Interest in the property market and working with people. Self-motivated with the ability to work on your own initiative and as part of a team. Hold a clean, valid UK driving licence. Good knowledge of Swansea and surrounding areas Familiarity with lettings software and property portals preferred In Return The company are offering a wide variety of benefits as detailed below: Competitive salary with additional earning opportunities through commission OTE 4200 PA plus referral comms Company pension 28 holidays per annum incl BH Your Birthday off as additional A/L Employee of the Month benefits Great work-life balance with a 35-hour working week Honest, clear expectations and encouragement for personal growth Friendly, supportive and professional team environment Excellent career progression opportunities Team Socials & Events Use of a company pool car for appointments Full training and ongoing development For more information contact Kim Simpson of Work Wales for a confidential discussion.

Key Account Support Specialist Cardiff To £28k An exciting opportunity has arisen to join a well established and growing organisation that provides specialist support services to leading national brands. We are seeking a proactive and highly organised Account Manager Support professional to join a busy client services team. This position plays a key role in supporting customer accounts, coordinating operations, and ensuring clients receive an exceptional level of service at all times. Working closely with internal departments, suppliers, and key customer contacts, you will help manage account activity, maintain smooth day to day operations, and contribute to ongoing service improvements. Key Responsibilities Support the management of client accounts and maintain strong working relationships Coordinate communication between customers, suppliers, and internal teams Respond promptly to enquiries and resolve issues efficiently Monitor stock and ordering requirements to ensure continuity of supply Assist with reporting, data analysis, and operational updates Work collaboratively to identify process improvements and increase efficiency Support account managers with daily administration and client coordination tasks The Person Previous experience within customer support, account coordination, administration, or supply chain environments Excellent organisational skills with the ability to prioritise workloads effectively Strong communication skills and confidence dealing with clients and suppliers Good working knowledge of Microsoft Excel (Power BI experience advantageous) A positive, team-focused approach with strong attention to detail In return Opportunity to join a respected and expanding business Work alongside recognised retail and commercial brands Supportive team culture with ongoing development opportunities Full-time, permanent position with long-term career prospects

Customer Support Coordinator £negotiable depending on experience We are currently looking for a customer focused professional to join a Customer Service Team in the Bridgend area Managing customer accounts you will take ownership of enquiries, quotations, and order processing ensuring a smooth customer journey The Role Prepare and process customer quotations and orders Manage customer enquiries and resolve issues Provide information including pricing and technical data Collaborate with internal teams Promote products and identify sales opportunities. Meet deadlines and service expectations in a busy team environment. Maintain accurate records The Person Experience using CRM systems. Strong organisational, communication and problem solving skills. Excellent attention to detail and ability to prioritise workload. Proficient in Microsoft Office and MS Teams. Positive attitude with a willingness to learn and develop professionally. Manufacturing or industry knowledge is desirable but not essential, as full product training will be provided.

Marketing Administrator Llanelli £30000 - £34000 PA Negotiable on Experience Full or Part Time Applicants considered The Company This highly respected supplier of specialist welding supplies and consumables have been in business in South Wales for over 50 years. The company have experienced exceptional growth in recent years and are keen to expand the team with this newly created position. They are based in the Llanelli area of Carmarthenshire where they manufacture and distribute to an international client base. The Role This is a permanent position and applicants looking for full time or part time work can be considered. The role is very hands-on managing the whole marketing function for the organisation in-house. The company already have the necessary systems, tools, IT and design subscriptions available to allow the successful applicant to provide a professional marketing service to their extensive client base. Training on the company product range will be provided. Duties will include: Up-keep of our company website (working with our web developer). Managing our social media profiles (LinkedIn, Facebook etc). All marketing activities within the company, such as designing/update leaflets, Product photos and catalogues. Supporting in our overseas exhibitions and visiting Trade shows. Taking part in the regular Distributor Sales Training Courses, we run both on-site and at customers premises Assisting with weld purging training seminars that we run for various groups, colleges, TWI etc. Day-to-day support with customers/overseas distributors including answering the telephone. Help with New product launches the company has planned for 2026. Support with Monthly news letters/emails to our global partners Requirements The successful applicant will have the following experience, skills and attributes; Extensive experience in handling the full marketing function for a small to medium sized company A marketing qualification - preferred Be up to date with the latest marketing techniques and processes Sound IT skills and experience with CAD, Adobe, Photoshop and Microsoft and Bluemail Ability to take responsibility and work independently Deadline driven Outstanding communication skills A true team player A well organised person able to manage multiple projects simultaneously In Return There could not be a better time to join this expanding organisation. This new role offers the flexibility of working either part-time or full time to meet your needs. On offer is an excellent base salary, company paid external training courses, phone and laptop. For more information contact Kim Simpson of Work Wales for a confidential discussion.

Customer Support Coordinator £negotiable depending on experience We are currently looking for a customer focused professional to join a Customer Service Team in the Bridgend area Managing customer accounts you will take ownership of enquiries, quotations, and order processing ensuring a smooth customer journey The Role Prepare and process customer quotations and orders Manage customer enquiries and res click apply for full job details

Work Wales have a fantastic new opportunity as a General Operative, or Packer. This role will allow you to play a vital role in ensuring the quality and safety of our food production processes. This position offers an excellent opportunity for individuals interested in food manufacturing, with a focus on maintaining high standards of food safety and operational efficiency. The role involves working within a dynamic environment where adherence to safety protocols and attention to detail are paramount. Responsibilities Ensuring targets are met within deadlines, without compromising quality or control of costs. Ensuring good housekeeping is maintained. Ensuring that Quality, Health & Safety and other Company policies are adhered to and liaising with relevant departments to ensure issues are resolved. Maintaining good employee relations and promoting equality of opportunity. Working within the Company Mission, Vision and Values. This role offers an engaging opportunity for motivated individuals eager to develop their career within the food manufacturing industry while contributing to high-quality product output.

Inbound Customer Service Coordinator Cardiff 25,250 per annum Are you an experienced customer service professional with a background in inbound support, coordination, or administration? Looking to take the next step in your career in Cardiff? We are working with a well established and expanding organisation that delivers products and tailored solutions to major global retail brands. As part of their ongoing growth, they are seeking a proactive and detail-focused Inbound Customer Service Coordinator to strengthen their customer service team. This role offers a great opportunity to join a dynamic, fast moving business where customer experience and operational efficiency are key priorities. Key Responsibilities Handle inbound customer enquiries across phone, email, and live chat channels Deliver prompt, professional support, ensuring customer issues are resolved effectively Oversee order processing activities, including tracking and delivery coordination Work closely with internal departments such as sales, logistics, and operations to ensure smooth service delivery Maintain and update accurate customer data within CRM and internal systems Contribute to a high standard of customer satisfaction and overall service excellence The Person Previous experience in a customer service, inbound support, or administrative role Strong interpersonal and communication skills, both written and verbal Confident managing customer enquiries, orders, or account-related queries Well-organised with the ability to prioritise tasks and manage multiple responsibilities Comfortable using Microsoft Office applications and CRM platforms A proactive mindset with strong attention to detail In return Opportunity to join a growing business with genuine progression prospects Supportive, team oriented working environment

Client Engagement Executive Neath 24- 26k depending on experience We are looking for a proactive and organised individual to support a Sales and Business Development team. This role focuses on managing enquiries and building relationships with existing, previous, and prospective clients, not cold calling. You will be responsible for maintaining regular contact with warm leads, following up on enquiries and quotations, and helping to identify new opportunities within the market. The Role Maintain and develop relationships with clients via phone and email Follow up on enquiries and quotations to support business opportunities Make outbound contact to existing and known contacts Use tools (including ABI) to monitor market activity and identify opportunities Keep CRM systems accurate and up to date Support the sales team in progressing enquiries Report on daily/weekly activity (KPIs) Assist with general administrative tasks as required About You Strong communication and organisational skills Happy to make outbound calls Confident speaking with clients and following up enquiries Proactive and able to manage your own workload Comfortable using CRM systems and internal tools Experience in a customer-facing or support role is beneficial This is an outbound role focused on relationship management and warm contacts, ideal for someone who enjoys communication without the pressure of cold sales.

Client Services Coordinator Cardiff to £30k depending on experience We have an opportunity to step into a key role supporting a market leading organisation known for delivering first class service and support for major household brands. Our client, an innovator in full service retail solutions, is looking to strengthen their Support team by recruiting for a Client Services Coordinator to manage the day to day coordination for high value client accounts. You will work closely with the Team Leader and internal teams to ensure excellent client service and efficient operations. The role Coordinate daily activities between clients, suppliers, and internal teams Respond to client enquiries promptly and maintain strong professional relationships Monitor stock levels, forecast requirements, and arrange timely replenishment Liaise with suppliers to secure competitive pricing and ensure timely delivery Prepare clear reports and updates for managers, clients, and colleagues Support continuous improvement initiatives and process efficiency The person Experience in customer service, administration, coordination, or supply chain roles Strong organisational skills and the ability to manage competing priorities Confident communicator, able to build positive relationships with clients and suppliers Strong competency in Excel (Power BI desirable ) In return You will be joining a respected company with a reputation for reliability and operational excellence You will work with major national retail brands They provide a collaborative, supportive culture with opportunities for development

Customer Support Coordinator £negotiable depending on experience We are currently looking for a customer focused professional to join a Customer Service Team in the Bridgend area Managing customer accounts you will take ownership of enquiries, quotations, and order processing ensuring a smooth customer journey The Role Prepare and process customer quotations and orders Manage customer enquiries and res click apply for full job details

Customer Service Team Leader Cardiff to 32k depending on experience We are looking for an experienced and motivated Customer Service Team Leader to join an established business supporting the retail sector. This is a great opportunity for someone who enjoys leading from the front, developing people, and driving high standards of customer service. You will be responsible for the day to day management of the customer service team, ensuring service levels are consistently achieved while fostering a positive, supportive, and fast moving environment. The role Manage and support the customer service team on a day to day basis Monitor and drive performance to ensure KPIs and service targets are achieved Conduct regular coaching sessions to support team performance and development Assist team members with personal development plans and career progression Provide clear performance reports and updates to senior management Identify opportunities to improve processes, efficiency, and service quality Handle escalated customer queries and support the team with complex situations Maintain a positive team culture focused on collaboration and excellent customer outcomes The person Previous experience in a Customer Service Team Leader / Supervisor role Strong leadership and people management skills Experience managing performance against KPIs and service metrics Confident delivering coaching, feedback, and development support Strong organisational and reporting skills Ability to motivate a team and maintain high service standards Excellent communication and problem-solving abilities In return Opportunity to join an established and growing business supporting the retail sector A collaborative and supportive working environment Ongoing training and development opportunities

Marketing Administrator Llanelli £30000 - £34000 PA Negotiable on Experience Full or Part Time Applicants considered The Company This highly respected supplier of specialist welding supplies and consumables have been in business in South Wales for over 50 years. The company have experienced exceptional growth in recent years and are keen to expand the team with this newly created position. They are based in the Llanelli area of Carmarthenshire where they manufacture and distribute to an international client base. The Role This is a permanent position and applicants looking for full time or part time work can be considered. The role is very hands-on managing the whole marketing function for the organisation in-house. The company already have the necessary systems, tools, IT and design subscriptions available to allow the successful applicant to provide a professional marketing service to their extensive client base. Training on the company product range will be provided. Duties will include: Up-keep of our company website (working with our web developer). Managing our social media profiles (LinkedIn, Facebook etc). All marketing activities within the company, such as designing/update leaflets, Product photos and catalogues. Supporting in our overseas exhibitions and visiting Trade shows. Taking part in the regular Distributor Sales Training Courses, we run both on-site and at customers premises Assisting with weld purging training seminars that we run for various groups, colleges, TWI etc. Day-to-day support with customers/overseas distributors including answering the telephone. Help with New product launches the company has planned for 2026. Support with Monthly news letters/emails to our global partners Requirements The successful applicant will have the following experience, skills and attributes; Extensive experience in handling the full marketing function for a small to medium sized company A marketing qualification - preferred Be up to date with the latest marketing techniques and processes Sound IT skills and experience with CAD, Adobe, Photoshop and Microsoft and Bluemail Ability to take responsibility and work independently Deadline driven Outstanding communication skills A true team player A well organised person able to manage multiple projects simultaneously In Return There could not be a better time to join this expanding organisation. This new role offers the flexibility of working either part-time or full time to meet your needs. On offer is an excellent base salary, company paid external training courses, phone and laptop. For more information contact Kim Simpson of Work Wales for a confidential discussion.

Real Estate Sales Negotiator Swansea £28500 - £35000 OTE Base guaranteed bonus and Uncapped commission The Company Opportunity to join a well respected and locally owned estate agency in Swansea. They have an opening for a Sales Negotiator at their Swansea office based in the Mumbles area. This is an excellent time to join my client as they have seen huge growth over the past few years and are looking for the right candidate who will help meet their current demand and play an important part in their future growth. The Role This is a full time permanent position working Monday to Friday 09:00AM -05:00PM, plus alternate Saturdays 1/2 day (Time off in lieu). Duties will include: Engaging with buyers to understand their property needs and preferences. Managing telephone and email leads, matching buyers to suitable properties. Arranging & conducting property viewings, negotiating offers and working on achieving the best possible outcome for our clients. Assisting in the marketing of properties, including carrying out Take Ons using the giraffe camera. Developing excellent relationships with vendors providing them with valuable market insights and regular, constructive feedback regarding the sale of their property. Providing vendors and buyers with referrals to additional property services that they may require, such as mortgages, conveyancing and insurance services. Collaborating with colleagues within the Sales Department, to ensure a high standard of service is maintained throughout the process. Carrying out the administrative tasks relating to property listings, valuations and viewings as well as managing compliance documentation. Requirements The successful applicant could either be an experienced Real Estate Agent or someone with extensive sales and negotiating experience keen to move into this sector: Experience within a Sales Valuer / Sales Negotiator role would be ideal, however we will provide cross over training to applicants with experience in Sales and Negotiation in other sectors Experience in field sales and working to targets and on KPI's is essential. Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse range of clients. Experience in offering high levels of customer service and willingness to go above and beyond for clients. A polite and professional approach. Strong organisational skills - you will be managing multiple listings and client relationships simultaneously. Administrative proficiency - you will be handling documentation and maintaining accurate records. A keen interest in the property market and in dealing with people. A proactive approach and desire to learn and engage. A clean and valid drivers license. It would be beneficial to be local to the area with a good knowledge of Swansea & the surrounding areas. In Return This role offers a base salary, guaranteed minimum commission and unlimited target earnings. You will be provided with a laptop and mobile phone and have use of a company pool car. The company have excellent progressive marketing and a solid reputation within the industry. This is an excellent opportunity to join a winning team. For more information contact Kim Simpson of Work Wales for a confidential discussion.

Work Wales have a fantastic new opportunity as a Packer, or General Operative. This role will allow you to play a vital role in ensuring the quality and safety of our food production processes. This position offers an excellent opportunity for individuals interested in food manufacturing, with a focus on maintaining high standards of food safety and operational efficiency. The role involves working within a dynamic environment where adherence to safety protocols and attention to detail are paramount. Responsibilities Ensuring targets are met within deadlines, without compromising quality or control of costs. Ensuring good housekeeping is maintained. Ensuring that Quality, Health & Safety and other Company policies are adhered to and liaising with relevant departments to ensure issues are resolved. Maintaining good employee relations and promoting equality of opportunity. Working within the Company Mission, Vision and Values. This role offers an engaging opportunity for motivated individuals eager to develop their career within the food manufacturing industry while contributing to high-quality product output.

Senior Electrical Engineer Cardiff Up to 52,000 + Bonus We are recruiting for an experienced Senior Electrical Engineer to join a heavy industrial site in Cardiff. This is a hands role focused on maximising plant reliability, minimising downtime, and driving continuous improvement. The Role Plan and manage electrical maintenance activities (PPM, shutdowns, breakdowns) Lead and develop a team of electrical engineers and technicians Deliver efficient, cost-effective maintenance and repair programmes Control maintenance budgets, estimates, and work progress Manage and audit contractors, ensuring compliance with PTW and site standards Support production by coordinating maintenance with operational teams Drive continuous improvement and implement engineering best practices Ensure compliance with H&S, SOPs, and risk assessments The Person HND/Degree in Electrical Engineering (or similar) Strong PLC experience (Omron, ABB, Siemens S7) Knowledge of SCADA/HMI systems Experience with AC/DC motors, drives, inverters, and converters Proven team leadership within a heavy industrial environment Strong understanding of Permit to Work and contractor control Committed to safety, reliability, and continuous improvement This is a great opportunity to step into a key role within a demanding, high value industrial environment where you can make a real impact. This role is working a Monday to Friday, 8 hour days shift pattern

Client Engagement Executive Neath 24- 26k depending on experience We are looking for a proactive and organised individual to support a Sales and Business Development team. This role focuses on managing enquiries and building relationships with existing, previous, and prospective clients, not cold calling. You will be responsible for maintaining regular contact with warm leads, following up on enquiries and quotations, and helping to identify new opportunities within the market. The Role Maintain and develop relationships with clients via phone and email Follow up on enquiries and quotations to support business opportunities Make outbound contact to existing and known contacts Use tools (including ABI) to monitor market activity and identify opportunities Keep CRM systems accurate and up to date Support the sales team in progressing enquiries Report on daily/weekly activity (KPIs) Assist with general administrative tasks as required About You Strong communication and organisational skills Happy to make outbound calls Confident speaking with clients and following up enquiries Proactive and able to manage your own workload Comfortable using CRM systems and internal tools Experience in a customer-facing or support role is beneficial This is an outbound role focused on relationship management and warm contacts, ideal for someone who enjoys communication without the pressure of cold sales.

Inbound Customer Service Coordinator Cardiff 25,250 per annum Are you an experienced customer service professional with a background in inbound support, coordination, or administration? Looking to take the next step in your career in Cardiff? We are working with a well established and expanding organisation that delivers products and tailored solutions to major global retail brands. As part of their ongoing growth, they are seeking a proactive and detail-focused Inbound Customer Service Coordinator to strengthen their customer service team. This role offers a great opportunity to join a dynamic, fast moving business where customer experience and operational efficiency are key priorities. Key Responsibilities Handle inbound customer enquiries across phone, email, and live chat channels Deliver prompt, professional support, ensuring customer issues are resolved effectively Oversee order processing activities, including tracking and delivery coordination Work closely with internal departments such as sales, logistics, and operations to ensure smooth service delivery Maintain and update accurate customer data within CRM and internal systems Contribute to a high standard of customer satisfaction and overall service excellence The Person Previous experience in a customer service, inbound support, or administrative role Strong interpersonal and communication skills, both written and verbal Confident managing customer enquiries, orders, or account-related queries Well-organised with the ability to prioritise tasks and manage multiple responsibilities Comfortable using Microsoft Office applications and CRM platforms A proactive mindset with strong attention to detail In return Opportunity to join a growing business with genuine progression prospects Supportive, team oriented working environment

Client Services Coordinator Cardiff to £30k depending on experience We have an opportunity to step into a key role supporting a market leading organisation known for delivering first class service and support for major household brands. Our client, an innovator in full service retail solutions, is looking to strengthen their Support team by recruiting for a Client Services Coordinator to manage the day to day coordination for high value client accounts. You will work closely with the Team Leader and internal teams to ensure excellent client service and efficient operations. The role Coordinate daily activities between clients, suppliers, and internal teams Respond to client enquiries promptly and maintain strong professional relationships Monitor stock levels, forecast requirements, and arrange timely replenishment Liaise with suppliers to secure competitive pricing and ensure timely delivery Prepare clear reports and updates for managers, clients, and colleagues Support continuous improvement initiatives and process efficiency The person Experience in customer service, administration, coordination, or supply chain roles Strong organisational skills and the ability to manage competing priorities Confident communicator, able to build positive relationships with clients and suppliers Strong competency in Excel (Power BI desirable ) In return You will be joining a respected company with a reputation for reliability and operational excellence You will work with major national retail brands They provide a collaborative, supportive culture with opportunities for development