IT Governance Officer FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced IT Governance Officer. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber Essentials Plus and ISO27001 requirements and other international standards as part of business as usual (BAU) to ensure periodic recertification. b. Conduct monthly testing of Cyber and IT controls. c. Monitor and manage audit and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is resilient and capable of recovering from disruptions. 4. IT Service Desk Oversight: a. Manage the IT Service Desk to ensure efficient and effective support for all IT-related technical and service request issues. b. Implement best practices and continuous improvement initiatives for the IT Service Desk. c. Provide service desk performance MI Data in relation to closed and open tickets Key Skills/Experience: Proven experience in IT governance, risk management, and compliance. Has worked with auditors or in a 2nd line of defence role and assisted with audits. Experience in managing vendor relationships and ensuring compliance with SLAs. Strong background in coordinating and conducting DR and BCP testing. Experience in Cloud computing Technology and delivery Service Desk Management Experience Excellent understanding of ISO27001 requirements and other relevant regulatory standards. Strong Analytical and problem-solving skills Excellent communication skills Ability to manage multiple tasks and projects simultaneously. In return we offer a fantastic benefits package including: Up to 10% employer pension contribution Life Assurance Cover Income protection Private Medical Insurance plan (upon successful completion of probation period) Contribution to glasses/contacts and eye testing Gym subsidy (up to £50 per month) Cycle to work scheme Employee Assistance Program Interest Free season ticket loan for travel Birthday Leave 25 days annual leave, rising to 28 after 3 years and 30 after 8 years' service Give As You Earn (GAYE) The Curve Group is First Bank UK's outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Jun 23, 2025
Full time
IT Governance Officer FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced IT Governance Officer. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber Essentials Plus and ISO27001 requirements and other international standards as part of business as usual (BAU) to ensure periodic recertification. b. Conduct monthly testing of Cyber and IT controls. c. Monitor and manage audit and risk remediation actions. d. Ensure all IT documentation, policies, and Standard Operating Procedures (SOP) are up to date and adhered to. 2. Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is resilient and capable of recovering from disruptions. 4. IT Service Desk Oversight: a. Manage the IT Service Desk to ensure efficient and effective support for all IT-related technical and service request issues. b. Implement best practices and continuous improvement initiatives for the IT Service Desk. c. Provide service desk performance MI Data in relation to closed and open tickets Key Skills/Experience: Proven experience in IT governance, risk management, and compliance. Has worked with auditors or in a 2nd line of defence role and assisted with audits. Experience in managing vendor relationships and ensuring compliance with SLAs. Strong background in coordinating and conducting DR and BCP testing. Experience in Cloud computing Technology and delivery Service Desk Management Experience Excellent understanding of ISO27001 requirements and other relevant regulatory standards. Strong Analytical and problem-solving skills Excellent communication skills Ability to manage multiple tasks and projects simultaneously. In return we offer a fantastic benefits package including: Up to 10% employer pension contribution Life Assurance Cover Income protection Private Medical Insurance plan (upon successful completion of probation period) Contribution to glasses/contacts and eye testing Gym subsidy (up to £50 per month) Cycle to work scheme Employee Assistance Program Interest Free season ticket loan for travel Birthday Leave 25 days annual leave, rising to 28 after 3 years and 30 after 8 years' service Give As You Earn (GAYE) The Curve Group is First Bank UK's outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Senior Mortgage Specialist FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Senior Mortgage Specialist. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: • To develop and grow new Mortgage business relationships for UK residents for Buy to Let Mortgages and UK Commercial business, delivering on planning and executing the broader UK Mortgage Strategy for Private Banking • To develop and implement Policies and Procedures for effective customer engagement and implement a UK Mortgage footprint within the Bank's Enterprise Wide Risk Framework. • To develop a book of clients/sales leads from personal network, Mortgage Introducers & Agents and client referrals • To offer the Bank's mortgage products to target market clients (HNWIs/HNIs); develop new High Net worth (HNW) client relationships and business, including cross selling of the Bank's products. • To manage assigned mortgage portfolio whilst developing new mortgage relationships with the view of growing the mortgage book and revenue figures. • To work closely with the Head of Business to develop and implement a UK Residents Mortgage desk focused on UK residents and Commercial Business within the new business strategy of the Bank. • To work closely with the Business Head, to facilitate integrated business development and provide bank wide Mortgage solutions to the Bank's HNWIs. • To manage and provide oversight on policies, procedures and regulatory requirements around the UK Residents BTL , and other Business strategies in the Department • To assess viability of clients' mortgage requests and prepare credit applications for Credit Committee's approval. • To carry out accurate affordability assessment of clients for Mortgage & Lending Service. Key Skills/Experience: CeMap Qualification Evidence of Mortgage Advice experience A proven track record in Mortgage Services Demonstrated ability to work effectively in a team-oriented environment Strong presentation skills and an ability to report to and manage senior stakeholder's Excellent communication skills; proven experience in communicating to senior leadership In return we offer a fantastic benefits package including: Up to 10% employer pension contribution Life Assurance Cover Income protection Private Medical Insurance plan (upon successful completion of probation period) Contribution to glasses/contacts and eye testing Gym subsidy (up to £50 per month) Cycle to work scheme Employee Assistance Program Interest Free season ticket loan for travel Birthday Leave 25 days annual leave, rising to 28 after 3 years and 30 after 8 years' service Give As You Earn (GAYE) The Curve Group is First Bank UK's outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Jun 18, 2025
Full time
Senior Mortgage Specialist FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Senior Mortgage Specialist. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: • To develop and grow new Mortgage business relationships for UK residents for Buy to Let Mortgages and UK Commercial business, delivering on planning and executing the broader UK Mortgage Strategy for Private Banking • To develop and implement Policies and Procedures for effective customer engagement and implement a UK Mortgage footprint within the Bank's Enterprise Wide Risk Framework. • To develop a book of clients/sales leads from personal network, Mortgage Introducers & Agents and client referrals • To offer the Bank's mortgage products to target market clients (HNWIs/HNIs); develop new High Net worth (HNW) client relationships and business, including cross selling of the Bank's products. • To manage assigned mortgage portfolio whilst developing new mortgage relationships with the view of growing the mortgage book and revenue figures. • To work closely with the Head of Business to develop and implement a UK Residents Mortgage desk focused on UK residents and Commercial Business within the new business strategy of the Bank. • To work closely with the Business Head, to facilitate integrated business development and provide bank wide Mortgage solutions to the Bank's HNWIs. • To manage and provide oversight on policies, procedures and regulatory requirements around the UK Residents BTL , and other Business strategies in the Department • To assess viability of clients' mortgage requests and prepare credit applications for Credit Committee's approval. • To carry out accurate affordability assessment of clients for Mortgage & Lending Service. Key Skills/Experience: CeMap Qualification Evidence of Mortgage Advice experience A proven track record in Mortgage Services Demonstrated ability to work effectively in a team-oriented environment Strong presentation skills and an ability to report to and manage senior stakeholder's Excellent communication skills; proven experience in communicating to senior leadership In return we offer a fantastic benefits package including: Up to 10% employer pension contribution Life Assurance Cover Income protection Private Medical Insurance plan (upon successful completion of probation period) Contribution to glasses/contacts and eye testing Gym subsidy (up to £50 per month) Cycle to work scheme Employee Assistance Program Interest Free season ticket loan for travel Birthday Leave 25 days annual leave, rising to 28 after 3 years and 30 after 8 years' service Give As You Earn (GAYE) The Curve Group is First Bank UK's outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.