Ascent Performance Group Ltd

A bit about Ascent Ascent Performance Group Ltd is a highly successful legal and financial services company. Our clients include major UK banks and global blue-chip companies, we have extensive experience in debt recovery, collections, mediation, litigation, and related services. At Ascent we live by our five core values: Be pioneering Be approachable and caring Be tenacious Be efficient Show integrity The Team: Reporting into the Head of Continuous Improvement & Business Development, the team's primary role is to design, build, test, and maintain software products and services. The team collaborate with all customer - both internal and external - from colleagues and team managers to clients, to ensure systems meet end users' needs, business requirements, and quality standards. Job Description: As the IT Developer you will be responsible for the development of specific applications, as well as be involved in projects, which will involve all aspects of applications development, ie. Technical specification, development, documentation and unit testing. Your key responsibilities as an IT Developer would be: Design, develop, and maintain software applications. Understand application requirements, create technical designs, write code, and conduct testing. Collaborate with teams, participate in meetings, and provide technical advice. Troubleshoot and resolve technical issues, debug code, and support end-users. Document the software development process, including technical specifications and user manuals. Automate build and deployment processes using Azure DevOps Pipelines. Ensure the quality and reliability of the software applications they develop. This includes conducting thorough testing, performing code reviews, and implementing best practices for software development. Translate logical designs into detailed physical designs and document them. Provide ongoing maintenance and support, including troubleshooting and resolving issues. Stay updated with industry trends and contribute to the development community. Requirements: ASP.NET (web development) C# programming language on .NET Framework 4.8 SQL Server Reporting Services Windows Forms (desktop application development) Confident with and strong communication skills Excellent knowledge of development tools, techniques and methods Excellent problem-solving and teamwork skills. Benefits: Hybrid working model (Following initial Training period ) Company Pension Scheme 25 days holiday, plus bank holidays (We have a buying holiday scheme that allows you to buy additional holidays during the annual holiday year) Health cash plan Critical illness cover Discounted legal services Season ticket loans Discounted online shopping Discounted gym memberships Cycle to work scheme Opportunities for professional development and career growth. Flexible work hours and remote work options. A collaborative and inclusive work environment. Further Information As part of the Ascent on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders

Ascent is excited to announce an in-person recruitment event and assessment centre at our office in Manchester City Centre on Friday 27th June. Come get an inside look at the role, participate in activities that allow you to get a feel for what a typical day looks like as a call centre agent at Ascent, and get insights about the role from our team. We want you to be sure that this is the right fit for you. Please note that only shortlisted candidates will be contacted with an invite. At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You will play a huge part in the ongoing success of Ascent by liaising with clients, customers and colleagues to assist in the efficient and effective recovery of contracted repayments. As part of the Irwin Mitchell Group, specializing in debt recovery, we are a leading legal and financial services firm. We work with major financial service providers to assist individuals in navigating challenging times. Be Part of our team Customer Experience is at the heart of everything that we do. As a customer support consultant, you will assess individual personal and financial circumstances and make decisions within your remit to offer the most appropriate solution to customers, having excellent interpersonal skills and being able to build a rapport with each customer. What can you expect of us? Competitive benefits package including: 22 days holiday (You can 'buy' up to 5 days of extra holiday) A generous and flexible pension scheme Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid) Discounted online shopping Discounted gym memberships Season ticket loans What will your day look like? Make inbound and outbound calls, contacting customers with overdue accounts to negotiate settlements on outstanding payments Respond to queries arising from customers in debt primarily via telephone but also including written communication as required, being able to adapt communication based on customer need as required. Complete standard financial statement assessments to determine appropriate instalment arrangements with individual debtors, some of which may be legally enforceable Use a variety of systems concurrently, both internal and client, to apply key updates to customers' accounts in an accurate and timely manner, including setting of any instalment plans agreed, supporting the company or clients to make decisions about the customer's account, including progression of legal action, based on these updates Keep abreast of all legislation relating to regulated and non-regulated arrears collection (e.g. MCOB, CONC, PRIN, Consumer Duty. Ensure monthly learning modules are completed as released with deadline set to ensure compliance with legal and regulatory requirements, as well as internal policies and procedures. A few things about our ideal candidate: Excellent communication skills - ability to articulate effectively on the phone and in writing with clients, customers, internal teams and third parties Computer literate Excellent people skills, ability to adapt to different teams and demonstrating great teamwork Demonstrate good questioning and probing skills to allow for effective negotiation Ability to be polite and compassionate Must be comfortable speaking to customers about financial issues with varying scenarios Empathetic and able to understand and explain what a good customer outcome is, demonstrating ability to identify vulnerable customers and acting accordingly Key attention to detail Prepared to take on feedback in a professional manner and apply full effort in developing key areas of improvement Work with integrity, ability to work without supervision and make decisions using own initiative As part of the Ascent on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, existing employees, clients, partners and other stakeholders Start date for this role is the 4th of August, 2025