Mastek UK

Senior ServiceNow Developer (Service Operations Tooling) Location: Leeds, UK - ( 2 Days Travel to Leeds Office Mandatory) Active SC or SC Eligible Candidates may apply We are seeking a highly skilled & experienced developer with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner. Must Have Skills Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions. Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code. Strong problem-solving skills with a focus on continuous improvement and automation. Good understanding of ServiceNow out of the box architecture. Good understanding of other platforms such as; GitHub, Jira, Confluence Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform, driving thought leadership. Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Experience with Agile/Scrum methodologies & tools. ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications. Experience in designing and implementing AI solutions to enhance service operations capabilities.

Key Responsibilities: Design and lead the development of enterprise-scale solutions using Spring Boot Java, Node.js, AWS, event-driven and Microservices Architecture Engage with public sector clients to translate business challenges into secure, reliable and scalable architectural solutions Work collaboratively with cross-functional teams including Delivery Leads, Business Analysts, Developers, Testers and DevOps engineers Respond to RFI, RFP and bid requests, contributing architecture overviews, solution design documents and technical estimates Support proposal creation by defining solution scope, identifying key risks & assumptions and presenting high level solutions. Collaborate with stakeholders to ensure alignment with compliance, security and data governance standards. Advocate and implement best practices in solution design, performance tuning, and maintainability. Ensure architectural documentation is clear, complete, and maintained Participate in architecture reviews, technical governance and the creation of reusable solution patterns. Keep up to date with emerging technologies and apply relevant innovations in client environments. Apply TOGAF or similar frameworks in designing and documenting architecture Drive innovation and contribute to organisation-wide initiatives and capability building Required Experience & Skills: 16+ years experience as an solution architecture Proven technical leadership in Spring Boot, Node.js, REST APIs and AWS (including Lambda, S3, RDS, EventBridge, ECS Fargate, Secret Manager, API Gateway etc). Experience designing event-driven, microservices-based architectures and working with event stores. Demonstrable experience delivering complex solutions for private & public sector clients. Strong experience preparing and presenting technical responses for bids, proposals, and RFIs. Excellent written and verbal communication skills, with the ability to interact effectively with both technical teams and senior stakeholders. Experience in working in Agile methodologies and working with multidisciplinary delivery teams Comfortable managing relationships with delivery leads, practice heads, and client-side leadership. Knowledge of TOGAF or other architectural frameworks. Passion for staying updated with emerging technologies and applying them in solutioning.