We are the inventor of the Belgian praline. Every day, our people continue to write the unique Neuhaus story. That story began in 1857, when Jean Neuhaus opened the very first boutique in the Queen's Gallery in Brussels. Quality and customer experience are at the heart of our business and that is exactly what our people do with heart and soul every day. The pride of working for the inventor of the Belgian praline is typical for each employee. As Boutique Manager, you will be responsible for the day-to-day leadership of the boutique. You will ensure exceptional service standards, drive commercial performance, and uphold Neuhaus' premium presentation and values. With a hands on approach, you will coach, inspire and guide your team on a daily basis, so that together you achieve the commercial targets. As we expand in the UK, we are looking for a dedicated Boutique Manager to lead our flagship store in St Pancras. This boutique is more than a store-it's a destination. Located at one of London's most iconic stations, it features a handcrafted chocolate statue that captivates tourists and commuters alike, as well as the complete Neuhaus selection, offering an immersive brand experience for gifting, indulgence, and discovery. Lead, train, and motivate your team to deliver consistent excellence Achieve commercial targets through strong floor leadership and proactive sales planning Maintain optimal stock levels through accurate forecasting and timely ordering Uphold high visual merchandising standards in line with Neuhaus etiquette. Ensure a smooth boutique operation, including scheduling and staff planning Handle client feedback and service issues with care and professionalism Grow B2B opportunities and nurture relationships with corporate clients WHAT WE ARE LOOKING FOR Proven experience in a leadership role in luxury retail or premium hospitality You have the mind set and spirit of an entrepreneur. You are focused on getting results and keeping costs under control Hands on management style with strong organizational skills Ability to inspire a team and foster a collaborative environment Flexibility to work weekends and bank holidays (the opening hours of the boutique are 7 days a week, from 07h30 to 21h00; on Sundays from 09h00 to 18h00). A genuine passion for fine food, gifting, and customer experience WHAT WE OFFER Full time permanent position (40 hours/week) Competitive salary and performance based bonus Employee discount on premium Neuhaus products Ongoing professional development and a supportive team culture A chance to represent one of Belgium's most iconic chocolate maisons
Feb 15, 2026
Full time
We are the inventor of the Belgian praline. Every day, our people continue to write the unique Neuhaus story. That story began in 1857, when Jean Neuhaus opened the very first boutique in the Queen's Gallery in Brussels. Quality and customer experience are at the heart of our business and that is exactly what our people do with heart and soul every day. The pride of working for the inventor of the Belgian praline is typical for each employee. As Boutique Manager, you will be responsible for the day-to-day leadership of the boutique. You will ensure exceptional service standards, drive commercial performance, and uphold Neuhaus' premium presentation and values. With a hands on approach, you will coach, inspire and guide your team on a daily basis, so that together you achieve the commercial targets. As we expand in the UK, we are looking for a dedicated Boutique Manager to lead our flagship store in St Pancras. This boutique is more than a store-it's a destination. Located at one of London's most iconic stations, it features a handcrafted chocolate statue that captivates tourists and commuters alike, as well as the complete Neuhaus selection, offering an immersive brand experience for gifting, indulgence, and discovery. Lead, train, and motivate your team to deliver consistent excellence Achieve commercial targets through strong floor leadership and proactive sales planning Maintain optimal stock levels through accurate forecasting and timely ordering Uphold high visual merchandising standards in line with Neuhaus etiquette. Ensure a smooth boutique operation, including scheduling and staff planning Handle client feedback and service issues with care and professionalism Grow B2B opportunities and nurture relationships with corporate clients WHAT WE ARE LOOKING FOR Proven experience in a leadership role in luxury retail or premium hospitality You have the mind set and spirit of an entrepreneur. You are focused on getting results and keeping costs under control Hands on management style with strong organizational skills Ability to inspire a team and foster a collaborative environment Flexibility to work weekends and bank holidays (the opening hours of the boutique are 7 days a week, from 07h30 to 21h00; on Sundays from 09h00 to 18h00). A genuine passion for fine food, gifting, and customer experience WHAT WE OFFER Full time permanent position (40 hours/week) Competitive salary and performance based bonus Employee discount on premium Neuhaus products Ongoing professional development and a supportive team culture A chance to represent one of Belgium's most iconic chocolate maisons
A luxury chocolate retailer is seeking a Boutique Manager to lead their flagship store in St Pancras, London. The role involves ensuring exceptional service standards, driving commercial performance, and upholding high presentation values. Candidates should have proven experience in luxury retail leadership, a passion for fine foods, and a hands-on management style. This full-time permanent position offers a competitive salary and unique professional development opportunities within a vibrant team culture.
Feb 15, 2026
Full time
A luxury chocolate retailer is seeking a Boutique Manager to lead their flagship store in St Pancras, London. The role involves ensuring exceptional service standards, driving commercial performance, and upholding high presentation values. Candidates should have proven experience in luxury retail leadership, a passion for fine foods, and a hands-on management style. This full-time permanent position offers a competitive salary and unique professional development opportunities within a vibrant team culture.