Thinqi

Customer Success Manager Could this be you? Are you driven by a passion for empowering learning and fostering growth? Do you excel at building lasting relationships and driving success for both individuals and organisations? If so, you might just be the perfect fit for our team. About Us: At Thinqi, we're on a mission to revolutionise learning experiences globally. Our vision is to establish ourselves as a global authority in Learning Technologies, innovating to enhance the performance of both individuals and organisations. Through our innovative software solutions, we empower learning and drive growth, enabling organisations to cultivate knowledge, enhance skills, and achieve strategic objectives. Who We're Looking For: We're seeking a dynamic individual to join us on our journey of transformation. As a Customer Success Manager, you'll play a pivotal role in driving success for our clients while embodying our company's core values. Your Mission: As a Guardian of Success, you'll serve as a trusted partner to our clients, guiding them towards achieving their learning and growth objectives. Your primary focus will be on driving customer success, not just customer service. Is This Job for You? If you're naturally curious, customer-focused, and empathetic, this role is tailor-made for you. Your strategic thinking, decision-making abilities, and knack for relationship building will be crucial in driving success for our clients. Your Responsibilities: As a Customer Success Manager, you'll: Provide an exceptional onboarding experience for new clients, leveraging your strategic thinking to understand their unique needs and objectives. Drive retention and maximise customer lifetime value by focusing on the success of each client, demonstrating empathy and understanding throughout the customer journey. Serve as a reassuring and professional point of contact for all client queries, ensuring issues are resolved promptly and effectively. Collaborate with cross-functional teams to co-construct and achieve KPIs that demonstrate business value to clients, embodying our value of continuous improvement. Identify opportunities for account growth and portfolio investment, leveraging your strategic thinking to drive business development initiatives. Develop lasting relationships with clients, embodying our value of customer-centricity and fostering long-term partnerships built on trust and integrity. Utilise emotional intelligence to understand and empathise with clients' needs and challenges, adapting your approach accordingly. Demonstrate grit and a desire to learn, continuously seeking out opportunities for improvement and acting on feedback. Work with leaders to set realistic goals and develop actionable plans to achieve them, exhibiting drive, decisiveness, and accountability for results. Communicate openly and effectively, fostering a culture of trust, maturity, and open communication within the team. Coach and develop team members, promoting continuous learning and growth. Utilise business acumen and strategic thinking to drive customer orientation and align customer success initiatives with overall business strategy and direction. Exhibit adaptability and resilience, remaining optimistic and resilient in challenging situations while seeking support when needed. What you will need Previous experience in customer success management is essential. Flexibility for travel as required. A qualification in Customer Success would be desirable. Exceptional communication skills, both written and verbal, with the ability to influence stakeholders at all levels. Able to demonstrate a history of adding value to key accounts and contributing towards success stories. Strong analytical skills with the ability to understand and apply data analysis techniques. Degree educated. Passion for learning and development. Benefits: Competitive salary - £40,000 - £50,000 depending on experience 25 days annual leave plus public holidays Workplace pension Ready for the Challenge? If you're ready to make a difference and join us in revolutionising learning experiences, we'd love to hear from you! To apply, please submit your CV along with a covering letter that outlines how your skills align with our mission at Thinqi.