Delphi Care Solutions

Head of Operations - Adult & Children's Services Stevenage, Hertfordshire £80,000 - £85,000 + Benefits Permanent, Full-Time 40 Hours per week Responsible To: Operations Director Responsible For: Regional Managers, Registered Managers, Senior Education Managers Are You Ready to Lead a Multinational Care Provider to New Heights? Are you an accomplished social care leader with a proven track record in driving operational excellence across multi-site services and previous regulatory inspectorate experience? Do you thrive in ensuringeither CQC or Ofsted compliance while spearheading growth in complex care provision? If so, this high-impact leadership role with a multinational care provider could be your next career-defining move. Why Join This Organisation? Our client is a market-leading care group specialising in learning disabilities, autism, and complex needs across children and adults . With a person-centred ethos , they deliver residential care, supported living, and education services that empower individuals to live fulfilling lives. As they expand, they seek a Head of Operations to support the Operations Director and ensure regulatory excellence, operational efficiency, and sustainable growth . Reputation :Known foroutstanding CQC/OfSTED ratingsandinnovative care models. Scale :Multiple sites across the UK, withambitious expansion plans. Culture :Asupportive, dynamic environmentwhere leaders thrive. Key Responsibilities Strategic Leadership: Define and execute the operational vision for adult and children's services, aligning with CQC/OfSTED standards. Drive performance improvement through audits, data analysis, and change initiatives. Lead large-scale transformation projects -from service redesign to new regulatory frameworks Regulatory Compliance: Act as the Nominated Individual (CQC)and ensureOfSTED readinessacross children's services. Embed a culture of continuous improvement across multiple services. Operational & Financial Oversight: Manage multi-million-pound budgets, optimising costs while enhancing care quality Leadbusiness growth strategies , including mergers, acquisitions, and new service development. Team & Stakeholder Management: Mentor Regional Managers, Registered Managers, and Senior Education Leads . Forge partnerships with local authorities, ICBs, and safeguarding teams . Essential Experience: 5+ years in senior leadership (e.g., Operations Director, Regional Manager) within social care . Current or Ex CQC/OfSTED Inspector experience ( Essential ). Proven success in service expansion, turnaround, or regulatory improvement . Strong financial acumen (budgeting, forecasting, ROI analysis). Background in learning disabilities/complex care (adults & children). Qualifications in health/social care management (e.g., NVQ Level 7, MBA) £80,000 - £85,000 (negotiable for exceptional candidates). Private healthcare and pension . Career progression opportunities. Opportunity for international work within the organisation. Inclusive, values-driven culture with strong SMT support. Apply Now! If you're ready to lead transformative change in social care, do submit your CV today through this job advert. For a confidential discussion and full job description, contact Mo Da-Silva- I ️