Operations Manager The Chelsea Harbour Hotel and Spa are currently seeking a passionate Operations Manager. The ideal candidate will oversee day to day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward. Ideally, our Operations Manager will have a strong knowledge and understanding of rooms and revenue. At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer. Operation Manager key responsibilities: Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment Monitor and review customer feedback and Mystery guest reports to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward Assisting with the development of any relevant short- & long-term strategic goals To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives. Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectations The hotel highly values team spirit and operates on a rotating duties approach. The successful candidate may also be required to: Assist with any duty or covering for team members in case of emergency. Background in hotels- so you will understand how we work Lead and motivate your team providing day to day leadership and direction and drive sales and profitability forward Excellent Customer service skills, standards driven, good organisational skills Operations Manager skills: A strong background in Rooms division is highly desired Have the ability to maintain and enhance a guest and team centric culture Communicate effectively at all levels both verbally and in writing Influence, lead and inspire confidence Imbue a coaching, supporting and challenging mentality that delivers operational results Build effective and productive relationships (internal & external) Create an open environment Identify and manage best resources to achieve targets Translate strategies into practical plans We offer a benefits package including Social Events, Wellbeing and Team Activities Training and development Sales Incentive plan Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.
Jun 24, 2025
Full time
Operations Manager The Chelsea Harbour Hotel and Spa are currently seeking a passionate Operations Manager. The ideal candidate will oversee day to day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward. Ideally, our Operations Manager will have a strong knowledge and understanding of rooms and revenue. At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer. Operation Manager key responsibilities: Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment Monitor and review customer feedback and Mystery guest reports to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward Assisting with the development of any relevant short- & long-term strategic goals To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives. Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectations The hotel highly values team spirit and operates on a rotating duties approach. The successful candidate may also be required to: Assist with any duty or covering for team members in case of emergency. Background in hotels- so you will understand how we work Lead and motivate your team providing day to day leadership and direction and drive sales and profitability forward Excellent Customer service skills, standards driven, good organisational skills Operations Manager skills: A strong background in Rooms division is highly desired Have the ability to maintain and enhance a guest and team centric culture Communicate effectively at all levels both verbally and in writing Influence, lead and inspire confidence Imbue a coaching, supporting and challenging mentality that delivers operational results Build effective and productive relationships (internal & external) Create an open environment Identify and manage best resources to achieve targets Translate strategies into practical plans We offer a benefits package including Social Events, Wellbeing and Team Activities Training and development Sales Incentive plan Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.
The Baileys Hotel is seeking an experienced and driven Director of Sales with business acumen to join our fantastic team! As Director of Sales, you will be responsible for the sales effort of the Hotel in line with overall financial business mix objectives. As Director of Sales your key responsibilities include: Together with General Manager and the Revenue team, develop and implement strategic plans to source, drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are met Manage and lead the sales team from recruitment and induction through to team development, encouraging a highly proactive and high performing environment that ultimately allows the team to deliver on objectives To capture a greater market share and increase revenues in conjunction with all sales resources. Manage a portfolio of accounts, taking the lead on rate negotiations and account management activities whilst ensuring we maximise our market share Drive and co-ordinate all sales activity to maximise revenue from existing accounts at hotel level, national and international level. To participate in forecasting the hotel business mix, revenues and control mechanisms Essential Skills for Director of Sales: A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together A good knowledge of the demands of local market servicing, tracking & contracting (RFP's) Experience in account management and building a client base Excellent communicator at all levels and have good commercial awareness Ability to work on own initiative and to tight timescales when necessary Be flexible in their approach and have a positive attitude We offer a benefits package including: Sales Incentive plan Zone 1 and 2 Travel card Social Events, Wellbeing and Team Activities Training and development Pension Salary Sacrifice Scheme Career development and salary reviews Interest-free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service-related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme About the Hotel The Bailey's Hotel London is located in the heart of London's fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.
Jun 14, 2025
Full time
The Baileys Hotel is seeking an experienced and driven Director of Sales with business acumen to join our fantastic team! As Director of Sales, you will be responsible for the sales effort of the Hotel in line with overall financial business mix objectives. As Director of Sales your key responsibilities include: Together with General Manager and the Revenue team, develop and implement strategic plans to source, drive and grow revenue across all segments, constantly monitoring results and adjusting strategies and activities to make sure objectives and targets are met Manage and lead the sales team from recruitment and induction through to team development, encouraging a highly proactive and high performing environment that ultimately allows the team to deliver on objectives To capture a greater market share and increase revenues in conjunction with all sales resources. Manage a portfolio of accounts, taking the lead on rate negotiations and account management activities whilst ensuring we maximise our market share Drive and co-ordinate all sales activity to maximise revenue from existing accounts at hotel level, national and international level. To participate in forecasting the hotel business mix, revenues and control mechanisms Essential Skills for Director of Sales: A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together A good knowledge of the demands of local market servicing, tracking & contracting (RFP's) Experience in account management and building a client base Excellent communicator at all levels and have good commercial awareness Ability to work on own initiative and to tight timescales when necessary Be flexible in their approach and have a positive attitude We offer a benefits package including: Sales Incentive plan Zone 1 and 2 Travel card Social Events, Wellbeing and Team Activities Training and development Pension Salary Sacrifice Scheme Career development and salary reviews Interest-free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service-related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme About the Hotel The Bailey's Hotel London is located in the heart of London's fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality. About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.