Corporate Travel Management (CTM) UK/EU

Now boarding: Your career in travel is ready for take-off. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business' success and growth. About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. THE ROLE Conduct business in an efficient and professional manner whilst adhering to company procedures and guidelines, you will work closely with the Team Manager as required to support the business objectives. Note that this role requires to undergo a DBS and Security Clearance check. Please refrain from applying if you have not lived in the UK since 5 consecutive years. This role also requires proven experience of using Sabre or Galileo. Kindly refrain from applying if you do not have relevant experience. KEY AREAS OF RESPONSIBILITY • To provide high level customer service to all clients internal and external to the required SLAs and standards • Assist with emergency actions, contingency plans, and out of hours requirements • Ensure client travel policies are adhered to correctly • To ensure all SLA's and KPI's are consistently met • Communicate with your manager and business manager regarding client activity to include any positive or negative behaviour, client complaints etc • To develop and maintain effective working relationships with colleagues in the appropriate offices • Ensure that all administration team tasks, both internal/external is of the highest standard • To provide support and assistance as required to colleagues • Ensure that all administration, both internal and external is of the highest standard • Assist with all reservations and aspects of travel to include air, hotel, rail and car reservations and any other travel related requests received via any client and partners • Offer travel advice for all types of scenarios • To be fully conversant in all operational working practices • To be able to work flexible hours • Assist with any additional tasks required as a business priority • To respond to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers SKILLS REQUIRED • Team player, resilient and adaptable with the ability to remain calm and patient • Proven attention to detail and quality standards • Extensive industry experience in all areas of the reservation process • Fully confident in all aspects of the GDS • Sound, proven SABRE/ GALILEO GDS skills with an excellent understanding of fares and ticketing • Ability to turnaround fare recalculations and ticket re issues quickly • Able to work independently and use own initiative to resolve problems and find a solution • Highly organised, ability to plan, prioritise and multi-task under pressure • Strong communication skills demonstrating a pro-active response to client servicing at all times • Interpersonal skills • Adept using Microsoft Office Software EXPERIENCE AND QUALIFICATIONS • Proven advanced industry experience in all areas of travel management operations is essential • Sound, proven SABRE skills with the ability to manage multiple reservations and PCC's • Excellent understanding of fares and ticketing ideally to BA1/2 level or equivalent • Extensive industry experience in all areas of the reservation process Why CTM? Reward & Recognition CTM's annual reward and recognition programme, CTM All Star Awards, takes our peer voted 'All Stars' on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas. As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM's High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders. Employee Wellbeing and Flexibility The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more. Sustainability Focus CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM's Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include: Annual Volunteer Day Leave to support a charity/cause of your choice Offsetting all CTM employees' travel Partnership with South Pole - supporting sustainable community projects (local & global) Paperless office initiatives & recycling options If you're considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today. CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner's Office. Our Data Protection Officer may be contacted at .

The role requires a proven salesperson who is looking for an opportunity to help CTM grow the corporate business. Corporate has been a strong focus for CTM in the last few years and we work with professional teams and organisations to deliver a seamless travel solution. The culture of the organisation is dynamic and committed to implementing new ideas from within that will benefit our loyal client base. This role will require a person that embraces the challenge of working within a competitive industry. You will be involved in all aspects of the sales process. A determined and enthusiastic person will in turn receive positive support and encouragement from everyone within the organisation to successfully win new business. The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will strategically plan their approach to clients and offer compelling solutions to cater for client's needs. They are responsible for maintaining and developing relationships in order to meet sales goals. Responsibilities Identify partnership opportunities Develop new relationships in an effort to grow business and aid expansion effort Maintain existing business Plan strategically to assure project success Qualifications Bachelor's degree or equivalent experience 6+ years' of industry-related business development experience Strong communication and interpersonal skills Strong knowledge of successful marketing strategies Focused and goal-oriented Must Have Skills & Experience • Proven successful track record in sales within the corporate travel industry • Experience of full cycle Sales, from lead to win • Experience of RFP necessary • Understanding of corporate travel logistics is desirable. • Excellent written and verbal communication skills. • Excellent time management and problem-solving skills. • Professional manner and appearance. • Strong interpersonal skills. • Strong analytical skills. • Strong commercial skills. • Account management / partnership experience would be an advantage but not essential. • Has a good working knowledge of agency operations in order to look credible in front of clients and internal operational teams. • Extensive experience and judgment to plan and accomplish goals. • A wide degree of creativity and latitude is expected. • Able to deal with the inevitable knock backs that come with any sales role and remain thoroughly motivated and energized to learn from the experience to be successful with the next opportunity. • Work effectively with and encourage others to work with people who have diverse backgrounds, skills and attitudes. • Ability to work independently, developing action plans and implementing goals and objectives. CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as lain out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner's Office. Our Data Protection Officer may be contacted at .

Who are we and what do we do? CTM is an award-winning global provider of innovative and cost-effective travel management solutions to the corporate market. We understand the complex travel needs of businesses in every global market and are committed to developing tailored travel solutions that drive results. With more than 25 years in business travel, CTM is proud to support the travel needs of a diverse customer portfolio spanning geographies, industries, and business sizes. What is the ctm academy ? CTM Academy is a Corporate Travel Management (CTM) training and development programme that provides an opportunity for people new to the industry to learn the ins and outs of being a Travel Consultant. Looking to elevate your career with a global leader in travel? BUT have no travel experience? Not to worry! If you'r eager to learn - we're here to help! Learn customer service - phone, email and in-person. Learn geography - be skilled in air routes, rail routes and hotels. Learn the systems - reservations, fares, modifications & cancellations. Learn the lingo ! Phonetic alphabet & travel jargon. Where: In our Glasgow office located pm Nelson Mandela Place. When: The training will take place throughout September 2025 The details: There will be dedicated trainers on site. The programme consists of 1 assessment halfway through and 1 final assessment. The training is paid. In addition to the salary, we offer Benefits such as 22 days annual leave + 3 extra days, and learning and development opportunities. And after the Academy : Once skilled and successful in the assessment you'll be offered a 'junior business travel consultant' position where you'll then be able to continue your growth journey. Junior Business Travel Consultant is a customer service role dedicated to our clients and their needs for travel and accommodation. The salary is the same as the one paid during the training. The culture is embodied in our Company Values which are Connect, Deliver and Evolve. Read more about our culture and the opportunity to join the Academy here - CTM Academy . ctm academy : How to join? Assessment Day : 1st August 2025 in our Glasgow office. So Do you feel that you can become a Business Travel Consultant? Do you want to take your career to the next step? Are you looking for a career that takes you places, builds a positive culture and values you? Apply today with your CV!