The Ideal Collection
Southampton, Hampshire
Jul 04, 2025
Full time
The Bugle is a long-standing unique Pub at the heart of the Hamble community, we are a firm favourite with the locals due to our balance between maintaining the traditional Pub feel of warm, welcoming and friendly service coupled with our modern and contemporary twist on food which is cooked from scratch by our excellent kitchen team. Housing a traditional bar, restaurant, private dining room and outdoor terrace, it can be a prime & busy location, especially over the weekends and summer periods. The Bugle's special ingredient however is the passionate, open and supportive teams who make it their mission to bring joy to both our customers and each other every day. How we define success for a General Manager: A highly motivated and happy team, we believe our customer feedback goes hand in hand with the happiness of our people, but it takes an art to create this with a flexible work force, visible, out in front leadership across different shifts makes it happen Feedback scores across multiple channels which show consistency in a raised level of service, and pro-active action towards addressing trends which tell us change in approach is needed Highly confident in understanding the numbers and reacting to changes in business levels to protect the financial outcomes Pro-active in seeking out opportunities which will raise our profile within the Community through events and partnerships, our regulars know you by name and have confidence that you will ensure the venue is run well Build a strong sense of collaboration with the other venues across the group and bring fresh and new ideas to the table others can learn from If you have a proven track record for delivering our success framework and you have a background in Venue Management where customer is king, then we would love to hear from you. We want to hear from applicants with proven past experiance running 1.8 millon turnover sites and ambition to grow more What you can expect from us as General Manager Trust and Autonomy for you to run this as your own business but with regular support and check ins with the Managing Director Performance related bonus Fantastic tips - we believe every person should have an equal share Amazing supplier trips (The wine trips are the most fun) 28 days holiday, increasing after 3 years of service No expectations to work on Christmas or Boxing day Reduced evening work throughout winter Free staff parking Free food, no need to bring in a soggy Sandwich, we provide you a meal using the same ingredients and fresh local produce we use for our customers Friends and family discounts to enjoy in any of our 5 venues Early pay - If you are slightly tight on bills you can claim a percentage of your accrued pay before pay day Epic staff parties Really quite lovely people, our business is completely devoid of corporateness - we want to do the right thing by you and people at a human level If you have a proven track record for delivering our success framework and you have a background in Venue Management where customer is king, then we would love to hear from you.