Baltic Recruitment are currently recruiting for a Permanent Billing Specialist to work for a highly reputable client based in Hartlepool . Reporting into the Procurement Director, the successful candidate will be supporting the businesses' continued success and growth. The group operates out of 23 regional depots, serving a diverse customer base. The successful candidate will be responsible for the accurate and timely confirmation of delivered volumes following by raising invoices for a diverse customer base - a business critical process. Candidates can expect to be taking responsibility for all billings out of their allocated depots. Candidates will be required to work in a fast paced and team focussed environment where accuracy is paramount. Billing Specialist Main Duties & Responsibilities: Order Confirmations across allocated depots (accurate and timely confirmations for the previous day completed by close of business the following working day) Maintenance of schedules - delete 0 order and depot transfers as required Goods Receipt Notes - Ensure goods receipt notes are entered on the system accurately and are assigned to the contract lifted on Vehicle Stock Maintenance - ensure all vehicle stocks are accurate, investigate, and report any variances (accurate at the close of the previous working day) Third Party Confirmations - Process all third party confirmations on sales ledger, followed by upload of necessary invoice to purchase ledger (third party docket to be cleared down multiple times per week) Credit Notes - Process all credit notes within 24 hours of receipt, ensuring stock treatment is correct Telephone/Email Queries - Respond to all customer invoice queries as required Administrative duties as and when required All exceptions proactively reported to management Billing Specialist Applicants: Order processing experience Accurate inputting skills Strong communication skills and the ability to develop strong relationships The ability to work in a busy and pressurised environment Transport & Finance experience desirable Versatility and ability to prioritise work Company Benefits: 25 days holiday + statutory bank holidays. Fully funded after completion of probationary period and fits business case. Salary 28,000. Working Monday to Friday, 8.30am until 5pm with 1 hour for lunch. Applicants may also be interested in Billing, Invoices, Invoicing, Customer Service, Order Processing, Administration, Administrator, Customer Service.
Jan 26, 2026
Full time
Baltic Recruitment are currently recruiting for a Permanent Billing Specialist to work for a highly reputable client based in Hartlepool . Reporting into the Procurement Director, the successful candidate will be supporting the businesses' continued success and growth. The group operates out of 23 regional depots, serving a diverse customer base. The successful candidate will be responsible for the accurate and timely confirmation of delivered volumes following by raising invoices for a diverse customer base - a business critical process. Candidates can expect to be taking responsibility for all billings out of their allocated depots. Candidates will be required to work in a fast paced and team focussed environment where accuracy is paramount. Billing Specialist Main Duties & Responsibilities: Order Confirmations across allocated depots (accurate and timely confirmations for the previous day completed by close of business the following working day) Maintenance of schedules - delete 0 order and depot transfers as required Goods Receipt Notes - Ensure goods receipt notes are entered on the system accurately and are assigned to the contract lifted on Vehicle Stock Maintenance - ensure all vehicle stocks are accurate, investigate, and report any variances (accurate at the close of the previous working day) Third Party Confirmations - Process all third party confirmations on sales ledger, followed by upload of necessary invoice to purchase ledger (third party docket to be cleared down multiple times per week) Credit Notes - Process all credit notes within 24 hours of receipt, ensuring stock treatment is correct Telephone/Email Queries - Respond to all customer invoice queries as required Administrative duties as and when required All exceptions proactively reported to management Billing Specialist Applicants: Order processing experience Accurate inputting skills Strong communication skills and the ability to develop strong relationships The ability to work in a busy and pressurised environment Transport & Finance experience desirable Versatility and ability to prioritise work Company Benefits: 25 days holiday + statutory bank holidays. Fully funded after completion of probationary period and fits business case. Salary 28,000. Working Monday to Friday, 8.30am until 5pm with 1 hour for lunch. Applicants may also be interested in Billing, Invoices, Invoicing, Customer Service, Order Processing, Administration, Administrator, Customer Service.
Baltic Recruitment Services Ltd
Darlington, County Durham
Baltic Recruitment are delighted to be working in partnership with an established manufacturing business specialising in the design and production of food-grade packaging, to recruit an experienced Packaging Designer. Key Duties: Produce designs, drawings, samples, and pallet layouts in compliance with customer and plant specifications. Collaborate with production to ensure designs align with machine suitability and feasibility. Create drawings for costing based on customer information and innovative product ideas. Support Customer Services and External Sales teams, as well as customers, with design-related matters. Manage sample board requirements and stocking. Maintain accurate records in KIWI (Knowledge Integrated Workflow Interface) for drawings and specifications. Contribute to the improvement of systems and procedures within the design department. Provide proactive assistance to the external sales team in achieving account plan objectives and customer action plans. Respond promptly to daily client requests, delivering concise and accurate status updates. Coordinate the introduction of new products, from artwork/specification stages to delivery, in collaboration with internal departments. Collaborate with External Sales team for efficient account management, including customer meetings and reviews. Provide data analysis and reports to customers, External Sales teams, and management on a daily, weekly, and monthly basis. Maintain compliance with Company's Health & Safety, Hygiene, and Environmental standards and procedures. Key Requirements: Interest in packaging and design, with a strong attention to detail. Effective communication skills for presenting arguments and achieving optimal outcomes. Proficiency in ArtiosCAD, Cape Pack, and the full Adobe Suite. Computer literacy. The Package: 30,000 - 32,000 per annum depending on experience. (Open to a junior/graduate level too) Day shift, office hours based position Monday-Friday. Company pension scheme. 25 days holiday + bank. Private medical. Sick pay. Death in service x4.
Jan 26, 2026
Full time
Baltic Recruitment are delighted to be working in partnership with an established manufacturing business specialising in the design and production of food-grade packaging, to recruit an experienced Packaging Designer. Key Duties: Produce designs, drawings, samples, and pallet layouts in compliance with customer and plant specifications. Collaborate with production to ensure designs align with machine suitability and feasibility. Create drawings for costing based on customer information and innovative product ideas. Support Customer Services and External Sales teams, as well as customers, with design-related matters. Manage sample board requirements and stocking. Maintain accurate records in KIWI (Knowledge Integrated Workflow Interface) for drawings and specifications. Contribute to the improvement of systems and procedures within the design department. Provide proactive assistance to the external sales team in achieving account plan objectives and customer action plans. Respond promptly to daily client requests, delivering concise and accurate status updates. Coordinate the introduction of new products, from artwork/specification stages to delivery, in collaboration with internal departments. Collaborate with External Sales team for efficient account management, including customer meetings and reviews. Provide data analysis and reports to customers, External Sales teams, and management on a daily, weekly, and monthly basis. Maintain compliance with Company's Health & Safety, Hygiene, and Environmental standards and procedures. Key Requirements: Interest in packaging and design, with a strong attention to detail. Effective communication skills for presenting arguments and achieving optimal outcomes. Proficiency in ArtiosCAD, Cape Pack, and the full Adobe Suite. Computer literacy. The Package: 30,000 - 32,000 per annum depending on experience. (Open to a junior/graduate level too) Day shift, office hours based position Monday-Friday. Company pension scheme. 25 days holiday + bank. Private medical. Sick pay. Death in service x4.
Baltic Recruitment Services Ltd
North Shields, Tyne And Wear
Production Operatives - North Shields Baltic Recruitment are currently seeking several enthusiastic Warehouse Operatives for our client based in North Shields, Tyne and Wear. Key Responsibilities: Picking & Packing orders for customers Placing receipted goods into the correct locations Always maintain good housekeeping Ability to work towards targets Be able to work off a headset to pick items Pay: 12.21ph basic rate 18 overtime rate for anything worked over 47.5 hours Shift: Day shift, between the hours of 6am - 7pm Person Specification Ability to carry out tasks and functions as requested by team leaders/supervisors Understand the importance of working as a team to achieve productivity standards Awareness of the importance of customer service and satisfaction Be professional and possess a polite and positive attitude Problem solving skills Strong organisation skills and being able to work flexibly and to deadlines Understand the importance of Health & Safety If you want to apply or want more information, please call the office on (phone number removed) If this job isn't quite right for you but you are looking for a new role, please contact us to see how can help. We also recruit in surrounding areas for warehouse operatives, pickers and packers, production operatives and much more! Baltic Recruitment acts as an employment agency for Temporary and Permanent recruitment and as an employment business for supply of temporary workers. By applying for this job, you accept T&C's, privacy policy and disclaimers which can be found on our website.
Jan 26, 2026
Seasonal
Production Operatives - North Shields Baltic Recruitment are currently seeking several enthusiastic Warehouse Operatives for our client based in North Shields, Tyne and Wear. Key Responsibilities: Picking & Packing orders for customers Placing receipted goods into the correct locations Always maintain good housekeeping Ability to work towards targets Be able to work off a headset to pick items Pay: 12.21ph basic rate 18 overtime rate for anything worked over 47.5 hours Shift: Day shift, between the hours of 6am - 7pm Person Specification Ability to carry out tasks and functions as requested by team leaders/supervisors Understand the importance of working as a team to achieve productivity standards Awareness of the importance of customer service and satisfaction Be professional and possess a polite and positive attitude Problem solving skills Strong organisation skills and being able to work flexibly and to deadlines Understand the importance of Health & Safety If you want to apply or want more information, please call the office on (phone number removed) If this job isn't quite right for you but you are looking for a new role, please contact us to see how can help. We also recruit in surrounding areas for warehouse operatives, pickers and packers, production operatives and much more! Baltic Recruitment acts as an employment agency for Temporary and Permanent recruitment and as an employment business for supply of temporary workers. By applying for this job, you accept T&C's, privacy policy and disclaimers which can be found on our website.
Baltic Recruitment Services Ltd
Newton Aycliffe, County Durham
Baltic Recruitment are delighted to be partnering with a market-leading manufacturing business, part of a highly successful global group, to assist with their search for an accomplished EHS Manager. Overall Purpose: Environmental, Health & Safety (EHS) Manager will be responsible for overseeing and managing EHS programs, policies, and procedures at the Newton Aycliffe site click apply for full job details
Jan 23, 2026
Full time
Baltic Recruitment are delighted to be partnering with a market-leading manufacturing business, part of a highly successful global group, to assist with their search for an accomplished EHS Manager. Overall Purpose: Environmental, Health & Safety (EHS) Manager will be responsible for overseeing and managing EHS programs, policies, and procedures at the Newton Aycliffe site click apply for full job details
Baltic Recruitment Services Ltd
Gateshead, Tyne And Wear
Baltic Recruitment are delighted to be supporting a distinguished market leader renowned for delivering advanced digital solutions for power grids with their search for a Application Support Manager. Overall Purpose: The Support and Maintenance Manager is responsible for ensuring the seamless operation, support, and upkeep of our software and hardware systems. This role serves as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly. The ideal candidate will possess strong organisational skills, technical expertise, and a proactive approach to problem-solving. Key Duties: Support Coordination: Act as the primary point of contact for support Attend client and supplier meetings as the company's support Triage incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams. Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs. Maintenance Management: Schedule and oversee contracted maintenance activities, ensuring minimal disruption to operations. Coordinate with suppliers and internal teams for system updates, upgrades, and Maintain accurate maintenance records Problem Resolution: Investigate and resolve recurring issues by collaborating with cross-functional Analyse trends in support requests to identify opportunities for system or process Escalate complex problems to higher management or specialised teams as Documentation and Reporting: Develop and maintain detailed documentation for support processes, system configurations, and maintenance schedules. Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients. Provide insights and recommendations based on data Stakeholder Engagement: Attend stakeholder meetings as the company support Liaise with stakeholders to understand system requirements and ensure alignment with organisational goals. Communicate effectively with technical and non-technical teams to provide updates and gather feedback. Key Requirements: BTEC HNC or higher in a relevant field (e.g., Electrical Engineering, Information Technology, or related discipline). Proven experience in a support or maintenance coordination. Strong technical aptitude with familiarity in systems/applications maintenance, electrical engineering, IT support, or similar domains. Excellent organisational and time management. Proficiency in using support ticketing systems and project management. Exceptional communication skills, both verbal and written. Experience in supplier management and contract negotiation. Ideally be with electrical substations and/or distribution. Background in data analysis and reporting. The Package: 55,000 - 65,000 per annum depending on experience. Office based role, however some hybrid working is possible. Holidays: 25 + English bank holidays. Annual bonus potential. Pension. Death in Service. Additional benefits.
Jan 18, 2026
Full time
Baltic Recruitment are delighted to be supporting a distinguished market leader renowned for delivering advanced digital solutions for power grids with their search for a Application Support Manager. Overall Purpose: The Support and Maintenance Manager is responsible for ensuring the seamless operation, support, and upkeep of our software and hardware systems. This role serves as a critical point of contact for troubleshooting, maintaining service levels, and coordinating with various teams to resolve issues promptly. The ideal candidate will possess strong organisational skills, technical expertise, and a proactive approach to problem-solving. Key Duties: Support Coordination: Act as the primary point of contact for support Attend client and supplier meetings as the company's support Triage incoming issues, prioritise based on urgency and impact, and assign tasks to the appropriate teams. Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs. Maintenance Management: Schedule and oversee contracted maintenance activities, ensuring minimal disruption to operations. Coordinate with suppliers and internal teams for system updates, upgrades, and Maintain accurate maintenance records Problem Resolution: Investigate and resolve recurring issues by collaborating with cross-functional Analyse trends in support requests to identify opportunities for system or process Escalate complex problems to higher management or specialised teams as Documentation and Reporting: Develop and maintain detailed documentation for support processes, system configurations, and maintenance schedules. Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients. Provide insights and recommendations based on data Stakeholder Engagement: Attend stakeholder meetings as the company support Liaise with stakeholders to understand system requirements and ensure alignment with organisational goals. Communicate effectively with technical and non-technical teams to provide updates and gather feedback. Key Requirements: BTEC HNC or higher in a relevant field (e.g., Electrical Engineering, Information Technology, or related discipline). Proven experience in a support or maintenance coordination. Strong technical aptitude with familiarity in systems/applications maintenance, electrical engineering, IT support, or similar domains. Excellent organisational and time management. Proficiency in using support ticketing systems and project management. Exceptional communication skills, both verbal and written. Experience in supplier management and contract negotiation. Ideally be with electrical substations and/or distribution. Background in data analysis and reporting. The Package: 55,000 - 65,000 per annum depending on experience. Office based role, however some hybrid working is possible. Holidays: 25 + English bank holidays. Annual bonus potential. Pension. Death in Service. Additional benefits.
Part Time Recruitment Account Manager - Temporary Division Location: Birmingham (UK-wide travel required) Hours: 38.75 hours per week (must be flexible) Salary: Negotiable Baltic Recruitment is a leading North East based recruitment and staffing provider, partnering with both SME and Blue-Chip clients across multiple sectors. Due to continued business growth, we are seeking an experienced Recruitment Account Manager to join our Temporary Division. This is a permanent opportunity offering the chance to work with an established team and high-profile national clients. About the Role Based in the Birmingham area, this role will involve regular travel to client sites across the UK. The successful candidate will manage and grow relationships with a key client, while delivering an exceptional recruitment and service experience. Key Responsibilities Build and maintain strong working relationships with key client stakeholders Deliver a high standard of candidate care throughout the recruitment journey Conduct telephone screenings and face-to-face interviews to ensure high-quality candidate selection Coordinate candidate site visits, inductions, and training Complete recruitment administration and ensure full compliance with relevant checks Maintain accurate and up-to-date records on the company database Provide consistently high levels of customer service to clients and candidates About You Previous experience working within a recruitment environment Full UK driving licence and access to your own vehicle (essential) Organised and process driven Strong customer service background with a genuine desire to succeed in recruitment Proven job stability with the ability to demonstrate longevity in previous roles Comfortable working in a fast-paced, target-driven environment Highly motivated, tenacious, and hardworking Naturally, customer-focused with strong communication skills This role offers an excellent opportunity to develop your career within a growing recruitment business, working alongside a supportive team and well-established national clients.
Jan 18, 2026
Full time
Part Time Recruitment Account Manager - Temporary Division Location: Birmingham (UK-wide travel required) Hours: 38.75 hours per week (must be flexible) Salary: Negotiable Baltic Recruitment is a leading North East based recruitment and staffing provider, partnering with both SME and Blue-Chip clients across multiple sectors. Due to continued business growth, we are seeking an experienced Recruitment Account Manager to join our Temporary Division. This is a permanent opportunity offering the chance to work with an established team and high-profile national clients. About the Role Based in the Birmingham area, this role will involve regular travel to client sites across the UK. The successful candidate will manage and grow relationships with a key client, while delivering an exceptional recruitment and service experience. Key Responsibilities Build and maintain strong working relationships with key client stakeholders Deliver a high standard of candidate care throughout the recruitment journey Conduct telephone screenings and face-to-face interviews to ensure high-quality candidate selection Coordinate candidate site visits, inductions, and training Complete recruitment administration and ensure full compliance with relevant checks Maintain accurate and up-to-date records on the company database Provide consistently high levels of customer service to clients and candidates About You Previous experience working within a recruitment environment Full UK driving licence and access to your own vehicle (essential) Organised and process driven Strong customer service background with a genuine desire to succeed in recruitment Proven job stability with the ability to demonstrate longevity in previous roles Comfortable working in a fast-paced, target-driven environment Highly motivated, tenacious, and hardworking Naturally, customer-focused with strong communication skills This role offers an excellent opportunity to develop your career within a growing recruitment business, working alongside a supportive team and well-established national clients.
Recruitment Account Manager - Temporary Division Location: Birmingham (UK-wide travel required) Hours: 38.75 hours per week (must be flexible) Salary: Negotiable Baltic Recruitment is a leading North East based recruitment and staffing provider, partnering with both SME and Blue-Chip clients across multiple sectors. Due to continued business growth, we are seeking an experienced Recruitment Account Manager to join our Temporary Division. This is a permanent opportunity offering the chance to work with an established team and high-profile national clients. About the Role Based in the Birmingham area, this role will involve regular travel to client sites across the UK. The successful candidate will manage and grow relationships with a key client, while delivering an exceptional recruitment and service experience. Key Responsibilities Build and maintain strong working relationships with key client stakeholders Deliver a high standard of candidate care throughout the recruitment journey Conduct telephone screenings and face-to-face interviews to ensure high-quality candidate selection Coordinate candidate site visits, inductions, and training Complete recruitment administration and ensure full compliance with relevant checks Maintain accurate and up-to-date records on the company database Provide consistently high levels of customer service to clients and candidates About You Previous experience working within a recruitment environment Full UK driving licence and access to your own vehicle (essential) Organised and process driven Strong customer service background with a genuine desire to succeed in recruitment Proven job stability with the ability to demonstrate longevity in previous roles Comfortable working in a fast-paced, target-driven environment Highly motivated, tenacious, and hardworking Naturally, customer-focused with strong communication skills This role offers an excellent opportunity to develop your career within a growing recruitment business, working alongside a supportive team and well-established national clients.
Jan 17, 2026
Full time
Recruitment Account Manager - Temporary Division Location: Birmingham (UK-wide travel required) Hours: 38.75 hours per week (must be flexible) Salary: Negotiable Baltic Recruitment is a leading North East based recruitment and staffing provider, partnering with both SME and Blue-Chip clients across multiple sectors. Due to continued business growth, we are seeking an experienced Recruitment Account Manager to join our Temporary Division. This is a permanent opportunity offering the chance to work with an established team and high-profile national clients. About the Role Based in the Birmingham area, this role will involve regular travel to client sites across the UK. The successful candidate will manage and grow relationships with a key client, while delivering an exceptional recruitment and service experience. Key Responsibilities Build and maintain strong working relationships with key client stakeholders Deliver a high standard of candidate care throughout the recruitment journey Conduct telephone screenings and face-to-face interviews to ensure high-quality candidate selection Coordinate candidate site visits, inductions, and training Complete recruitment administration and ensure full compliance with relevant checks Maintain accurate and up-to-date records on the company database Provide consistently high levels of customer service to clients and candidates About You Previous experience working within a recruitment environment Full UK driving licence and access to your own vehicle (essential) Organised and process driven Strong customer service background with a genuine desire to succeed in recruitment Proven job stability with the ability to demonstrate longevity in previous roles Comfortable working in a fast-paced, target-driven environment Highly motivated, tenacious, and hardworking Naturally, customer-focused with strong communication skills This role offers an excellent opportunity to develop your career within a growing recruitment business, working alongside a supportive team and well-established national clients.
Baltic Recruitment Services Ltd
Ferryhill, County Durham
Baltic Recruitment are currently recruiting for a Permanent Radan Programmer, for a client located in Ferryhill. Our client is looking for a detail-oriented Radan Programmer to join our client's Engineering Team, to play a key role in ensuring the efficient and accurate programming of CNC punch presses and lasers click apply for full job details
Jan 15, 2026
Full time
Baltic Recruitment are currently recruiting for a Permanent Radan Programmer, for a client located in Ferryhill. Our client is looking for a detail-oriented Radan Programmer to join our client's Engineering Team, to play a key role in ensuring the efficient and accurate programming of CNC punch presses and lasers click apply for full job details
Baltic Recruitment Services Ltd
Newton Aycliffe, County Durham
Baltic Recruitment are currently recruiting for a Permanent UK Customer Service Specialist, for a client located in Newton Aycliffe. Reporting to the Sales Director - Europe, responsible for fostering a strong working relationship with sales and operations teams, collaboratively managing a shared portfolio. Proactively ensuring the timely handling of customer requests, enhancing the overall success rate of new business opportunities. Instilling a culture of customer satisfaction by promptly addressing inquiries and complaints via telephone or email in a fast-paced environment. Always embodying The Company's core values while striving to meeting and exceeding customer expectations. UK Customer Service Specialist Main Duties & Responsibilities: Promptly responds to customer inquiries through various channels such as phone, email, chat, or social media. Proactively engages with customers and prospects to build rapport and maintain high customer satisfaction. Collaborates with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently. Ensures that customer information, interactions, and transactions are accurately recorded in the company CRM. Collaborates with sales team to understand their needs and help achieve department specific goals. Assists customers with placing orders, tracking shipments, and resolving any issues related to the ordering process. Supports the Sales function by liaising with global suppliers to answer customer questions, request pricing, and source product samples for new projects. Assists with Quality issues, including CASE creation, and liaising with the Quality Manager for a prompt resolution. Assists customers with billing inquiries, processing payments, and resolving payment-related issues. Communicates promptly with all other impacted departments status updates and changes resulting from engagement with customers, suppliers, carriers, and other service providers. Responds promptly to requests from other departments in support of high customer service and satisfaction. Ensures sales process adoption & compliance while identifying opportunities for improvement. Participates in monthly quarterly review meetings (QRM) and assists with the onboarding of new customer opportunities. Assists sales team with administrative tasks for core processes, such as RFQ's, Proposals, and Cases. Stays informed about new products, services, and industry trends. Assists sales team with sample fulfilment, ensuring all samples arrive in a timely fashion with the appropriate paperwork. Proactively follows up with customers to ensure satisfaction after a purchase or problem resolution. Analyzes sales and inventory data to identify trends and opportunities for improvement. Maintains customer confidentiality and ensures customer service activities align with company policies and guidelines. Meets regularly with the Sales Director of Europe to give feedback to help improve customer service culture, response time and tools to improve customer's experience. Represents company in a positive, professional, and enthusiastic manner when working with suppliers, customers, carriers, service providers, and other employees. Assists with other projects or tasks as assigned. Attends company sponsored training as required for department. Communicates fully with Sales Director of Europe, including participation in regular one-on-ones. UK Customer Service Specialist Applicants: Minimum of 3-5 years' Customer Service experience with a record of excellence. Effectively communicates both orally and in writing to internal and external parties. Proficient in time management, organization, and problem-solving skills. Ability to measure against standards, communicate performance issues, and provide recommendations for improvement. Proficient in Microsoft Office tools. Ability to prioritize multiple projects and maintain strict deadlines. Ability to work independently with limited supervision. Ability to see a job or project through to final completion. Ability to work in a team environment. Excellent Listening Skills. Results-Driven. Ability to Work in Fast-Paced Environment. Company Benefits: Weekends Free to Spend with Family & Friends. Leadership Development Training. 100% Paid Private Employee Benefits: Medical, Dental, Life Assurance. Paid Time Off 20-30 Days a year based on tenure. Paid Floating Holiday for your Birthday. Salary is 24,500 - 32,000 . Working hours are 8:00am-4:30pm, Monday-Friday.
Jan 13, 2026
Full time
Baltic Recruitment are currently recruiting for a Permanent UK Customer Service Specialist, for a client located in Newton Aycliffe. Reporting to the Sales Director - Europe, responsible for fostering a strong working relationship with sales and operations teams, collaboratively managing a shared portfolio. Proactively ensuring the timely handling of customer requests, enhancing the overall success rate of new business opportunities. Instilling a culture of customer satisfaction by promptly addressing inquiries and complaints via telephone or email in a fast-paced environment. Always embodying The Company's core values while striving to meeting and exceeding customer expectations. UK Customer Service Specialist Main Duties & Responsibilities: Promptly responds to customer inquiries through various channels such as phone, email, chat, or social media. Proactively engages with customers and prospects to build rapport and maintain high customer satisfaction. Collaborates with other departments to address and resolve customer issues, complaints, or concerns effectively and efficiently. Ensures that customer information, interactions, and transactions are accurately recorded in the company CRM. Collaborates with sales team to understand their needs and help achieve department specific goals. Assists customers with placing orders, tracking shipments, and resolving any issues related to the ordering process. Supports the Sales function by liaising with global suppliers to answer customer questions, request pricing, and source product samples for new projects. Assists with Quality issues, including CASE creation, and liaising with the Quality Manager for a prompt resolution. Assists customers with billing inquiries, processing payments, and resolving payment-related issues. Communicates promptly with all other impacted departments status updates and changes resulting from engagement with customers, suppliers, carriers, and other service providers. Responds promptly to requests from other departments in support of high customer service and satisfaction. Ensures sales process adoption & compliance while identifying opportunities for improvement. Participates in monthly quarterly review meetings (QRM) and assists with the onboarding of new customer opportunities. Assists sales team with administrative tasks for core processes, such as RFQ's, Proposals, and Cases. Stays informed about new products, services, and industry trends. Assists sales team with sample fulfilment, ensuring all samples arrive in a timely fashion with the appropriate paperwork. Proactively follows up with customers to ensure satisfaction after a purchase or problem resolution. Analyzes sales and inventory data to identify trends and opportunities for improvement. Maintains customer confidentiality and ensures customer service activities align with company policies and guidelines. Meets regularly with the Sales Director of Europe to give feedback to help improve customer service culture, response time and tools to improve customer's experience. Represents company in a positive, professional, and enthusiastic manner when working with suppliers, customers, carriers, service providers, and other employees. Assists with other projects or tasks as assigned. Attends company sponsored training as required for department. Communicates fully with Sales Director of Europe, including participation in regular one-on-ones. UK Customer Service Specialist Applicants: Minimum of 3-5 years' Customer Service experience with a record of excellence. Effectively communicates both orally and in writing to internal and external parties. Proficient in time management, organization, and problem-solving skills. Ability to measure against standards, communicate performance issues, and provide recommendations for improvement. Proficient in Microsoft Office tools. Ability to prioritize multiple projects and maintain strict deadlines. Ability to work independently with limited supervision. Ability to see a job or project through to final completion. Ability to work in a team environment. Excellent Listening Skills. Results-Driven. Ability to Work in Fast-Paced Environment. Company Benefits: Weekends Free to Spend with Family & Friends. Leadership Development Training. 100% Paid Private Employee Benefits: Medical, Dental, Life Assurance. Paid Time Off 20-30 Days a year based on tenure. Paid Floating Holiday for your Birthday. Salary is 24,500 - 32,000 . Working hours are 8:00am-4:30pm, Monday-Friday.
Baltic Recruitment Services Ltd
Darlington, County Durham
Baltic Recruitment are delighted to be working in partnership with an established manufacturing business specialising in the design and production of food-grade packaging, to recruit an experienced Multi-Skilled Maintenance Engineer. Overall Purpose: The primary purpose of a Multi Skilled Engineer is to provide engineering, breakdown repairs, maintenance, and services support to all areas of the Darlington site. Key Duties: Apply best practice operation at all times maintaining high levels of health & safety, hygiene and quality standards. Carry out breakdown repairs to production equipment, plant and services as requested. Assist in the running of our "Agility" system, carrying out TPMs and ensuring documentation is completed. Keep daily records of all work completed and all work pending. Monitor stores stock and usage. Other reasonable duties in line with business needs as defined by the Engineering Manager or their superior. Key Requirements: Have a minimum of 2-4 years' experience within a high-volume manufacturing environment. Proven mechanical and electrical skills ideally with knowledge of PLC's and Drives. ONC/HNC in Engineering and/or a recognised Engineering Apprenticeship. Understand and be able to read electrical/mechanical schematic drawings. Be experienced in the use of PPM systems. The Package: 46,908 per annum. 3 shift pattern on, 6-2/2-10/10-6. Rotation starts 10pm Sunday night. 22+8 holidays rising to 25+8 over service. Company pension scheme. Private medical. Additional benefits.
Jan 09, 2026
Full time
Baltic Recruitment are delighted to be working in partnership with an established manufacturing business specialising in the design and production of food-grade packaging, to recruit an experienced Multi-Skilled Maintenance Engineer. Overall Purpose: The primary purpose of a Multi Skilled Engineer is to provide engineering, breakdown repairs, maintenance, and services support to all areas of the Darlington site. Key Duties: Apply best practice operation at all times maintaining high levels of health & safety, hygiene and quality standards. Carry out breakdown repairs to production equipment, plant and services as requested. Assist in the running of our "Agility" system, carrying out TPMs and ensuring documentation is completed. Keep daily records of all work completed and all work pending. Monitor stores stock and usage. Other reasonable duties in line with business needs as defined by the Engineering Manager or their superior. Key Requirements: Have a minimum of 2-4 years' experience within a high-volume manufacturing environment. Proven mechanical and electrical skills ideally with knowledge of PLC's and Drives. ONC/HNC in Engineering and/or a recognised Engineering Apprenticeship. Understand and be able to read electrical/mechanical schematic drawings. Be experienced in the use of PPM systems. The Package: 46,908 per annum. 3 shift pattern on, 6-2/2-10/10-6. Rotation starts 10pm Sunday night. 22+8 holidays rising to 25+8 over service. Company pension scheme. Private medical. Additional benefits.
