We have an exciting opportunity for a Maintenance Surveyor to join our Property Services Team. You will be responsible for diagnosing and resolving maintenance issues, supporting in-house trade teams and contractors, and ensuring high-quality service delivery across your designated area. Key Responsibilities: Investigate and diagnose day-to-day maintenance issues. Support the delivery of repair works, with a strong focus on damp, mould, and condensation. Carry out property inspections before, during, and after works. Provide detailed specifications including scope of works, cost estimates, and timelines. Ensure compliance with health and safety standards and customer satisfaction. Maintain accurate records in property systems. Develop and maintain local knowledge of assets and customer needs. Commit to ongoing personal and professional development. What We're Looking For: Strong understanding of housing maintenance standards and regulations. Experience dealing with damp, mould, and condensation issues. Familiarity with Awaab's Law and HHSRS. Ability to prepare and interpret work schedules/specifications. Commercial awareness and budget tracking skills. Good IT skills, especially in Microsoft Excel. Knowledge of relevant health, safety, and environmental legislation. Full UK driving licence and access to a vehicle (role involves travel). Must be able to pass a basic DBS check. What We Offer: £450 annual flexible benefit allowance 25 days holiday + bank holidays (rising to 30 with service) 12% matched pension contributions and life cover (4x salary) Flexible working arrangements Options for private medical, dental, and critical illness cover Discounted shopping, cycling, and travel insurance schemes
Jun 26, 2025
Full time
We have an exciting opportunity for a Maintenance Surveyor to join our Property Services Team. You will be responsible for diagnosing and resolving maintenance issues, supporting in-house trade teams and contractors, and ensuring high-quality service delivery across your designated area. Key Responsibilities: Investigate and diagnose day-to-day maintenance issues. Support the delivery of repair works, with a strong focus on damp, mould, and condensation. Carry out property inspections before, during, and after works. Provide detailed specifications including scope of works, cost estimates, and timelines. Ensure compliance with health and safety standards and customer satisfaction. Maintain accurate records in property systems. Develop and maintain local knowledge of assets and customer needs. Commit to ongoing personal and professional development. What We're Looking For: Strong understanding of housing maintenance standards and regulations. Experience dealing with damp, mould, and condensation issues. Familiarity with Awaab's Law and HHSRS. Ability to prepare and interpret work schedules/specifications. Commercial awareness and budget tracking skills. Good IT skills, especially in Microsoft Excel. Knowledge of relevant health, safety, and environmental legislation. Full UK driving licence and access to a vehicle (role involves travel). Must be able to pass a basic DBS check. What We Offer: £450 annual flexible benefit allowance 25 days holiday + bank holidays (rising to 30 with service) 12% matched pension contributions and life cover (4x salary) Flexible working arrangements Options for private medical, dental, and critical illness cover Discounted shopping, cycling, and travel insurance schemes
We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish. Key Responsibilities: Handle customer enquiries efficiently and within service level agreements. Manage a portfolio of key accounts, building strong relationships through regular contact. Provide advice and technical support on product applications. Review contracts and process customer orders accurately. Generate and follow up on quotations and ensure timely order acknowledgments. Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs. Log and track customer complaints in collaboration with the QA team. Support customers via phone, email, and online portals. Occasionally attend on-site customer visits (UK, Europe, or international). Requirements: Fluent in German and English (written and spoken); additional European languages are a plus. Strong communication and problem-solving skills. Experience in a customer service or sales support environment. Confident working with Microsoft Office and CRM systems (Salesforce preferred). SAP experience is a plus. Ability to prioritize, multitask, and work collaboratively across teams. Passionate about delivering great service and continuously improving.
Jun 13, 2025
Full time
We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish. Key Responsibilities: Handle customer enquiries efficiently and within service level agreements. Manage a portfolio of key accounts, building strong relationships through regular contact. Provide advice and technical support on product applications. Review contracts and process customer orders accurately. Generate and follow up on quotations and ensure timely order acknowledgments. Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs. Log and track customer complaints in collaboration with the QA team. Support customers via phone, email, and online portals. Occasionally attend on-site customer visits (UK, Europe, or international). Requirements: Fluent in German and English (written and spoken); additional European languages are a plus. Strong communication and problem-solving skills. Experience in a customer service or sales support environment. Confident working with Microsoft Office and CRM systems (Salesforce preferred). SAP experience is a plus. Ability to prioritize, multitask, and work collaboratively across teams. Passionate about delivering great service and continuously improving.