Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE In Store CRM Manager consolidates the data regarding customers, and providing the store team with the information required to consolidate the clientele and supporting managers in the implementation of specific CRM projects at the store level. RESPONSABILITIES Ensure customer data accuracy inputted by store team as well as validating data accuracy in system Review and analyze SA performance including all elements of KPIs and MBOs (e.g CRM KPI, iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy Launch and monitor new CRM system/function in store Communicate with local Retail team Generate and assist the interpretation of report in store Manage customer list and ensure strategized local marketing activities Assist SM to setup in store CRM action plan by considering the event calendar and business environment Conduct regular CRM training with sales team Support SM in all the activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action Requisites to cover the role/ task Strong company commitment with a proven track record of strong client development In store-service oriented Customer-centric approach Proficient in the main IT/digital tools Familiar with Excel function and analytical Engaging with strong interpersonal and communication skills This activities are intended to be illustrative and not exhaustive. KNOWLEDGE AND SKILLS Working Hours: This role requires flexibility to work retail hours, including weekdays, evenings and weekends, in line with business needs. Proven experience in CRM, including a strong understanding of key performance indicators (KPIs) Solid knowledge of luxury goods and products Proficient in Microsoft Office Suite, particularly Excel Ability to work effectively within a team Results-oriented with the ability to work independently towards objectives Demonstrated training and coaching skills Excellent communication and interpersonal skills. Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Sep 28, 2026
Full time
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE In Store CRM Manager consolidates the data regarding customers, and providing the store team with the information required to consolidate the clientele and supporting managers in the implementation of specific CRM projects at the store level. RESPONSABILITIES Ensure customer data accuracy inputted by store team as well as validating data accuracy in system Review and analyze SA performance including all elements of KPIs and MBOs (e.g CRM KPI, iPhone Interaction result, CRM activity results) provide SM with individual SA overview and strategy Launch and monitor new CRM system/function in store Communicate with local Retail team Generate and assist the interpretation of report in store Manage customer list and ensure strategized local marketing activities Assist SM to setup in store CRM action plan by considering the event calendar and business environment Conduct regular CRM training with sales team Support SM in all the activities related to VOCE Project (customer satisfaction surveys) with a focus on store feedback collection & customer Follow Up Action Requisites to cover the role/ task Strong company commitment with a proven track record of strong client development In store-service oriented Customer-centric approach Proficient in the main IT/digital tools Familiar with Excel function and analytical Engaging with strong interpersonal and communication skills This activities are intended to be illustrative and not exhaustive. KNOWLEDGE AND SKILLS Working Hours: This role requires flexibility to work retail hours, including weekdays, evenings and weekends, in line with business needs. Proven experience in CRM, including a strong understanding of key performance indicators (KPIs) Solid knowledge of luxury goods and products Proficient in Microsoft Office Suite, particularly Excel Ability to work effectively within a team Results-oriented with the ability to work independently towards objectives Demonstrated training and coaching skills Excellent communication and interpersonal skills. Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Sep 25, 2026
Full time
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA Senior Client Advisor RTW, Bond Street Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE As Prada Senior Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony" Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities Embrace and promote the Omni Channel mindset Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary Operate with the highest level of care and respect for the Products Utilize Company digital tools actively to offer a complete and integrated luxury experience Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Sep 24, 2026
Full time
PRADA Senior Client Advisor RTW, Bond Street Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE As Prada Senior Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. RESPONSIBILITIES Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony" Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities Embrace and promote the Omni Channel mindset Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary Operate with the highest level of care and respect for the Products Utilize Company digital tools actively to offer a complete and integrated luxury experience Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values KNOWLEDGE AND SKILLS Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. Job Purpose As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. Responsibilities Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. Knowledge And Skills Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Sep 22, 2026
Full time
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. Job Purpose As Prada Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel. Responsibilities Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony"; Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store; Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service; Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA; Capture Customer data into the Company CRM to connect to the client, maintain and developing the relationships to offer a personalized approach and develop future opportunities; Embrace and promote the Omni Channel mindset; Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises; Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary; Operate with the highest level of care and respect for the Products; Utilize Company digital tools actively to offer a complete and integrated luxury experience; Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting; Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room; Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed; Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. Knowledge And Skills Similar experience within a luxury or premium brand Understanding of luxury customer service Experience in building a long-lasting relationship with clients Being able to work in a team as well as alone Excellent communication and interpersonal skills Fluency in English Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
PRADA In-Store High-End Manager, Harrods Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE As an In Store High-End Manager, you will be responsible for driving the growth and performance of High End categories within a single boutique. Acting as the in store leader for High End business development, you will lead the introduction, elevation, and sale of exceptional products, including Fine Jewellery, High Jewellery, Made to Measure, Made to Order, Exotics, and other high value categories. Leading by example on the sales floor, you will personally manage and close strategic transactions, elevate team capabilities, and build a strong pipeline of UHNW and VIC relationships, positioning the boutique as a destination for High End excellence. RESPONSIBILIES Own and drive the High End strategy within the boutique, ensuring strong visibility, desirability, and commercial performance across all high value categories. Introduce and elevate High End collections in store, ensuring Client Advisors are confident, knowledgeable, and proactive in presenting them. Personally lead and close exceptional transactions, acting as a key closer for strategic opportunities. Build, monitor, and convert a robust High End sales pipeline. Identify cross category opportunities to maximise transaction value and long term client contribution. Monitor, analyse, and track key performance indicators to inform business decisions. Identify, recruit, and develop High Potential and UHNW clients. Define and execute targeted prospecting strategies through local networks, referrals, and curated events. Strengthen and elevate existing VIC portfolios towards deeper High End engagement. Ensure strategic and consistent use of CRM tools to track opportunities, nurture long term relationships, and monitor client evolution. Design and deliver bespoke client journeys aligned with High End positioning and brand standards. Partner closely with Regional Merchandising to ensure optimal assortment, stock visibility, and strategic product focus. Oversee the full lifecycle of Special Orders across all categories, including Ready to Wear, Leather Goods, Exotics, Made to Measure, and Fine and High Jewellery. Collaborate closely with the MTM Manager and Jewellery Manager to ensure technical accuracy, bespoke excellence, and flawless execution. Monitor the origin of Special Orders to identify key business drivers. Elevate each Special Order into a strategic High End opportunity through cross selling and personalised storytelling. Foster a High End mindset within the team, building confidence in presenting and negotiating high value pieces. Share best practices and support continuous improvement in High End performance standards. Support the planning and execution of boutique level High End events and private appointments. Maximise event conversion through structured and thoughtful follow up plans. Position the boutique as a recognised High End destination within the local market. KNOWLEDGE AND SKILLS Proven experience in luxury retail, with exposure to High End, Fine Jewellery, Made to Measure, or bespoke categories. Demonstrated success in managing and closing high value transactions. Strong commercial acumen with a strategic and entrepreneurial mindset. Exceptional clienteling and relationship building skills with Ultra High Net Worth clientele. Ability to manage complex, long sales cycles with discretion, precision, and professionalism. Strong leadership presence with the ability to coach, influence, and inspire others. Highly organised, detail oriented, and comfortable working across functions and stakeholders. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Sep 21, 2026
Full time
PRADA In-Store High-End Manager, Harrods Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. JOB PURPOSE As an In Store High-End Manager, you will be responsible for driving the growth and performance of High End categories within a single boutique. Acting as the in store leader for High End business development, you will lead the introduction, elevation, and sale of exceptional products, including Fine Jewellery, High Jewellery, Made to Measure, Made to Order, Exotics, and other high value categories. Leading by example on the sales floor, you will personally manage and close strategic transactions, elevate team capabilities, and build a strong pipeline of UHNW and VIC relationships, positioning the boutique as a destination for High End excellence. RESPONSIBILIES Own and drive the High End strategy within the boutique, ensuring strong visibility, desirability, and commercial performance across all high value categories. Introduce and elevate High End collections in store, ensuring Client Advisors are confident, knowledgeable, and proactive in presenting them. Personally lead and close exceptional transactions, acting as a key closer for strategic opportunities. Build, monitor, and convert a robust High End sales pipeline. Identify cross category opportunities to maximise transaction value and long term client contribution. Monitor, analyse, and track key performance indicators to inform business decisions. Identify, recruit, and develop High Potential and UHNW clients. Define and execute targeted prospecting strategies through local networks, referrals, and curated events. Strengthen and elevate existing VIC portfolios towards deeper High End engagement. Ensure strategic and consistent use of CRM tools to track opportunities, nurture long term relationships, and monitor client evolution. Design and deliver bespoke client journeys aligned with High End positioning and brand standards. Partner closely with Regional Merchandising to ensure optimal assortment, stock visibility, and strategic product focus. Oversee the full lifecycle of Special Orders across all categories, including Ready to Wear, Leather Goods, Exotics, Made to Measure, and Fine and High Jewellery. Collaborate closely with the MTM Manager and Jewellery Manager to ensure technical accuracy, bespoke excellence, and flawless execution. Monitor the origin of Special Orders to identify key business drivers. Elevate each Special Order into a strategic High End opportunity through cross selling and personalised storytelling. Foster a High End mindset within the team, building confidence in presenting and negotiating high value pieces. Share best practices and support continuous improvement in High End performance standards. Support the planning and execution of boutique level High End events and private appointments. Maximise event conversion through structured and thoughtful follow up plans. Position the boutique as a recognised High End destination within the local market. KNOWLEDGE AND SKILLS Proven experience in luxury retail, with exposure to High End, Fine Jewellery, Made to Measure, or bespoke categories. Demonstrated success in managing and closing high value transactions. Strong commercial acumen with a strategic and entrepreneurial mindset. Exceptional clienteling and relationship building skills with Ultra High Net Worth clientele. Ability to manage complex, long sales cycles with discretion, precision, and professionalism. Strong leadership presence with the ability to coach, influence, and inspire others. Highly organised, detail oriented, and comfortable working across functions and stakeholders. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.