Teya Services Ltd.

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission As a Senior Product Manager in the Global Merchant Database team, your mission is to lead the development and growth of our digital products, crafting seamless experiences that truly serve the needs of small, local businesses. Own the roadmap and delivery for key product areas within our ecosystem Deeply understand our members' pain points by connecting regularly with our community and diving into user research and analytics Collaborate closely with design, engineering, marketing, and operations to bring ideas to life and iterate quickly Translate insights into clear, actionable product requirements and champion these with your cross-functional squad Prioritise ruthlessly based on impact, and balance short-term wins with long-term value creation Define success metrics, track performance, and continuously optimise product features post-launch Drive go-to-market plans for product launches, collaborating across local marketing teams and commercial functions Act as the voice of the customer and a champion of simplicity, ensuring our products are as easy to use as they are powerful Contribute to the Global Merchant Database, the central platform managing merchant registration, subscriptions, and lifecycle events across the company Build composable, scalable APIs and systems that enable both first- and third-party teams to develop on top of our platform Support the coordination and integration of multiple new products each year, ensuring a reliable and intelligent merchant data foundation Your Story You have 3+ years of experience in product management, ideally in a fast-growing tech, Fintech or SaaS environment You thrive in ambiguity, with a strong sense of ownership and bias for action You're skilled at turning complex challenges into simple, scalable solutions that delight users Data aptitude and an analytical mindset You're a clear communicator and a natural collaborator across engineering, design and business teams You're customer-obsessed, and know how to bring user needs into every phase of product development You're hands-on and excited to work in a mission-driven, scale-up environment The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team Physical and mental health support through our partnership with Wellhub giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support Cycle-to-Work Scheme Health and Life Insurance Pension Scheme 25 days of Annual Leave (+ Bank Holidays) Office snacks every day Friendly, comfortable and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission We are seeking an Automation Engineering Manager to lead and scale our IT Engineering and IT Service Desk functions in a rapidly growing, high-impact environment. This role is not about just running IT -it's about rethinking how IT operates . We're looking for a builder, not just a maintainer. The ideal candidate is a strategic thinker with an engineering mindset , someone who sees IT not as integration work, but as a platform for automation, AI-driven solutions, and self-service systems . You'll be a force multiplier- reducing manual workload through smart automation, enabling scale, and freeing up the team to focus on high-value outcomes . You'll lead efforts to restructure service delivery , introduce AI agents to support internal users, and create self-healing, self-service tools that minimize Service Desk load. You will also play a critical role in IT governance, compliance, and operational excellence -especially as we prepare for increased regulatory scrutiny and business scale. As a lean team, we work smart. You'll need to be comfortable working with external partners and contractors to overcome bottlenecks, as well as shifting context quickly -our IT Engineering team supports over 420 applications of all sizes. We are looking for strong leadership, excellent communication, and the ability to make fast, pragmatic decisions . The technical skills can be taught; what we need is someone with the right mindset and drive to continuously improve. Key Responsibilities Engineering-Driven Leadership Lead IT Engineering and Service Desk teams with a focus on automation-first thinking and measurable impact. Foster a team culture of proactivity, ownership, and systems thinking . Act as a strategic partner , not just a service provider-collaborating cross-functionally to identify automation opportunities and deliver smart, scalable solutions. Automation & AI Enablement Design and implement end-to-end automation strategies , from CI/CD pipelines to AI-powered support tools. Build internal self-service portals, virtual agents , and automated workflows to reduce Service Desk load. Drive the adoption of modern DevOps practices and tools to support rapid, high-quality delivery. Governance, Risk & Compliance Define and uphold IT governance and regulatory compliance standards (FSA, EBA, DORA, PCI-DSS, ISO 27001). Implement robust risk management and documentation processes to ensure audit-readiness at all times. Work closely with compliance and security teams to proactively address gaps. Agility & Scale Operate in a fast-moving environment, managing diverse systems and quickly shifting context across projects. Support over 420 business applications of varying size and complexity, prioritizing based on business impact. Effectively delegate to partners and vendors to ensure timely delivery and avoid internal bottlenecks. Communication & Influence Serve as a clear, structured communicator , able to translate complex technical concepts to non-technical audiences. Set high standards for internal communication-clarity, efficiency, and alignment. Build trust across teams by communicating proactively and transparently, especially during incidents or major changes. Strategic Execution Align IT initiatives with business growth, driving digital transformation through smart technology adoption . Measure and report on service effectiveness, system reliability, and team productivity. Maintain a continuous improvement loop with strong feedback mechanisms and data-driven decisions. Operational & Vendor Oversight Ensure performance and reliability of mission-critical infrastructure and collaboration tools (e.g., Microsoft Intune, JAMF, Teams, Zoom). Manage vendor and telecom contracts, ensuring cost-effective service delivery and clear SLAs . Own AV and conferencing infrastructure standards across offices and remote setups. Your Story Proven experience in IT leadership roles , ideally across both engineering and service functions. Strong automation mindset -you think in systems and eliminate manual work wherever possible. Solid understanding of CI/CD pipelines, AI-powered support tools , and self-service enablement. Demonstrated ability to work with external partners to extend internal capabilities. Exceptional communication skills -clear, concise, and confident across technical and non-technical audiences. Deep understanding of governance, compliance, and IT service management best practices. Comfortable with rapid context switching and balancing competing priorities in a lean, fast-growing team. Fluency in English is required; additional languages are a plus. Nice to Have Experience with AI-driven IT tools (chatbots, predictive analytics, smart workflows). Familiarity with modern workplace and developer tooling (Microsoft 365, GitHub, Atlassian, Okta, Slack, Cisco Meraki). Experience in regulated environments or the financial sector is a strong advantage. What We Offer A high-impact leadership role at the intersection of automation, engineering, and business scale. A fast-paced, collaborative culture that values experimentation and autonomy. The opportunity to transform how IT operates , not just maintain the status quo. Competitive compensation, benefits, and professional development opportunities. If you're passionate about building smarter systems, enabling scale through automation , and leading with clarity and intention- we'd love to hear from you . The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team; Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps; Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support; Cycle-to-Work Scheme; Health and Life Insurance; Pension Scheme; 25 days of Annual Leave (+ Bank Holidays); Office snacks every day; Friendly, comfortable and informal office environment in Central London. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. About Team Teya is building a strong and scalable Shared Operations function to support the company's next phase of growth. As part of this team, the Inside Sales Central Leader will play a key role in shaping how we structure, manage, and improve our Inside Sales operations across Europe. This role will focus on managing third-party providers, aligning with local teams, and developing the processes and tools needed to support both day-to-day performance and future expansion into new markets. Shared Operations at Teya exists to help the company grow in a more efficient and scalable way. As we prepare to expand our reach and operate in new markets, this role will be key in ensuring our Inside Sales capabilities are strong, consistent, and ready to support that journey. Your Mission A list of the specific duties, tasks and responsibilities in this role. Build and scale Teya's central Inside Sales structure to support growth and expansion into new geographies. Lead the relationship with third-party Inside Sales providers, ensuring delivery on performance, quality, and commercial goals. Work closely with local Inside Sales leaders to align on processes, tools, and best practices - promoting consistency while respecting local market needs. Design and implement standards, playbooks, KPIs, onboarding frameworks, and operational routines to improve efficiency and enable scale. Monitor performance metrics and drive improvements in productivity, conversion rates, and service levels. Coach and support team leaders, both internal and external, to promote ownership, development, and high performance. Your Story A list of qualifications, skills and knowledge required to perform this role. Solid experience leading Inside Sales teams or third-party sales operations, ideally across multiple countries. Strong understanding of sales processes and systems, with a focus on operational efficiency and performance management. Ability to work collaboratively with internal stakeholders and align diverse teams toward shared goals. Hands-on, structured, and detail-oriented, with the ability to manage multiple workstreams in a fast-paced environment. Excellent communication and negotiation skills. Experience in fintech or financial services is a strong plus. Fluent in English; other European languages are a plus. The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team; Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps; Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support; Cycle-to-Work Scheme; Health and Life Insurance; Pension Scheme; 25 days of Annual Leave (+ Bank Holidays); Office snacks every day; Friendly, comfortable and informal office environment in Central London. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission: To lead and enhance Teya's global benefits strategy, ensuring programs are competitive, employee-centric, and aligned with business needs. This role will also contribute to defining and improving the lifecycle journey of our Teyans by integrating benefits into a broader Talent Experience framework. The People Experience & Benefits Specialist will own the strategy, design, and execution of Teya's global benefits (healthcare, pensions, wellness, life insurance) while collaborating on broader experience initiatives. Reporting to the Head of Talent Experience & Development, this role ensures benefits and well-being are seamlessly integrated into Teya's lifecycle journey to enhance attraction, retention, and engagement. Global Benefits Strategy & Execution Own and manage Teya's global benefits programs, ensuring alignment with the needs of our Teyans, market competitiveness, and overall business goals. Lead the transition to a flexible benefits model, allowing Teyans to tailor benefits to their individual needs. Benchmark and optimise benefits by conducting market research, competitive analysis, and feedback reviews to ensure best-in-class offerings. Manage vendor selection, negotiations, and partnerships to drive efficiency and cost-effectiveness. Streamline benefits communication, ensuring Teyans understand and maximise their options. Teyan Lifecycle & Experience Integrate benefits into Teya's lifecycle journey, ensuring they contribute to a seamless and engaging experience. Partner with the Brand & Culture team and other members of the People team to align benefits with career progression and well-being initiatives. Support mental health and well-being programs through relevant benefits and engagement initiatives. Stakeholder & Project Management Collaborate with internal teams and external vendors to ensure smooth benefits administration and compliance. Lead and contribute to key Learning & Development, Employee Engagement, and Onboarding initiatives as part of the Talent Experience and Development team. Act as a trusted partner on people-related topics, providing insights to leaders and teams. Your Story Experience : 2-3 years in HR, employee experience, project management, or a related field, with a proven record of designing and implementing initiatives Communication Skills : Excellent communication and interpersonal skills to effectively engage stakeholders and manage vendors relationships. Analytical Skills : Strong ability to interpret data and transform it into actionable insights. Familiarity with data visualization and HR analytics tools is a plus. Project Management : Demonstrated experience managing complex projects, coordinating with cross-functional teams, and delivering on timelines and objectives. HR Knowledge : Familiarity with employee lifecycle processes, and best practices in employee experience. Adaptability : Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively. Collaborative Mindset : Able and willing to work collaboratively across multiple employee experience projects. The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team; Physical and mental health support through our partnership withGymPassgiving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps; Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support; Cycle-to-Work Scheme; Health and Life Insurance; Pension Scheme; 25 days of Annual Leave (+ Bank Holidays); Office snacks every day; Friendly, comfortable and informal office environment in Central London. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission We are looking for a People Partner to play a central role in delivering a best-in-class employee experience at Teya. This role is responsible for overseeing and executing people processes across a designated department or area, acting as the go-to strategic advisor for business leaders and employees alike. From onboarding through to engagement, development, and retention, you'll work to ensure every aspect of the Teyan journey is enriching, consistent, and aligned with our company values and goals. Working closely with Centres of Excellence, you'll bring people strategy to life on the ground-ensuring seamless implementation, promoting continuous improvement, and driving cultural alignment and high performance across teams. This is a highly cross-functional role that requires excellent stakeholder management skills, strong HR knowledge, and a proactive, data-informed approach to people partnership. In this role you will: Support leaders in implementing people processes, driving engagement, managing performance, and planning workforce needs in line with business goals. Collaborate with the Talent team to ensure a seamless recruitment process that prioritises both performance and culture fit. Oversee onboarding and off boarding experiences, gathering feedback and identifying opportunities to improve retention. Promote participation in learning and development initiatives, helping identify skills gaps and development opportunities across teams. Lead employee engagement efforts by analysing survey results, supporting action planning, and sharing best practices. Partner on goal-setting and performance cycles, helping managers deliver fair, consistent, and growth-oriented feedback. Work with leaders and FP&A to forecast workforce needs and ensure alignment with budget planning and cost optimisation. Advise on compensation strategy and salary reviews, ensuring fairness and market competitiveness. Ensure compliance with policies and local legislation, adapting global HR processes where needed and maintaining high standards. Act as a culture ambassador, supporting the overall Teyan experience and driving continuous improvement across all people practices. Your Story You have broad HR experience in fast-paced, high-growth environments, partnering directly with senior leaders to support the full employee lifecycle. You're fluent in English, confident using HRIS tools, and skilled at interpreting people data to guide decisions and actions. You have a strong understanding of local employment law and know how to apply global frameworks with local relevance. You're an exceptional communicator who builds strong, trust-based relationships across all levels of the business. You handle sensitive information with discretion and professionalism, always upholding the highest standards of integrity. You're highly organised, assertive, and results-driven-comfortable juggling priorities while remaining focused and ethical. You adapt easily to change and thrive in dynamic environments, maintaining a solution-focused mindset under pressure. You're passionate about company culture and employee experience, and you proactively challenge the status quo to drive continuous improvement. The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team Physical and mental health support through our partnership withGymPassgiving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support Cycle-to-Work Scheme Health and Life Insurance Pension Scheme 25 days of Annual Leave (+ Bank Holidays) Office snacks every day Friendly, comfortable and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission As the Product Director for Payments at Teya, you will take the lead in shaping and executing our payment product strategy. You'll drive the development of our acquiring, transaction processing, and payment infrastructure, ensuring we provide seamless, cost-efficient, and compliant payment solutions across multiple markets. Working closely with cross-functional teams, including Engineering, Operations, and Risk, you'll ensure our payment capabilities scale and meet the needs of our merchants. On a regular day as Product Director (Payments), you will: Payment Strategy Ownership: Lead and execute the payment product strategy, aligning with Teya's broader business objectives and market expansion plans to ensure sustainable growth. Team Leadership: Manage a team of Product Managers, setting clear priorities, defining roadmaps, and driving execution to scale payment capabilities across markets. Payment Process Optimization: Develop and optimize payment processing, acquiring, and settlement flows to improve efficiency, reduce costs, and elevate the merchant experience. Partnership Management: Oversee key relationships with card networks (Visa, Mastercard), payment processors, and banking partners to ensure seamless operations and cost-effective solutions. Compliance and Risk Management: Collaborate with Risk and Compliance teams to ensure adherence to industry regulations (e.g., PSD2, PCI-DSS) while balancing operational efficiency and merchant satisfaction. Cost Optimization: Lead initiatives to reduce operational costs, optimize fee structures, and streamline reconciliation processes, driving profitability without compromising service quality. Payment Method Expansion: Work on expanding and enhancing payment methods (A2A, Open Banking, digital wallets) to increase adoption and drive transaction volume growth. Your Story 8+ years of experience in the payments, acquiring, or transaction processing fields, with a strong understanding of the payments ecosystem. Proven experience in leading product teams within the payments space, driving product roadmaps, and executing complex projects. In-depth knowledge of card acquiring, payment processing, settlement, and reconciliation, with the ability to balance merchant needs and business objectives. Experience navigating and ensuring compliance with relevant regulations (e.g., FCA, PSD2, PCI-DSS) in a payments environment. Strong negotiation skills with experience managing relationships with card schemes, acquirers, payment processors, and financial partners. A data-driven mindset with expertise in cost optimization, payment economics, and maximizing the profitability of payment systems. A hands-on leader who thrives in a fast-paced, high-growth environment, with excellent communication skills to align stakeholders and drive successful execution. The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team Physical and mental health support through our partnership withGymPassgiving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support Cycle-to-Work Scheme Health and Life Insurance Pension Scheme 25 days of Annual Leave (+ Bank Holidays) Office snacks every day Friendly, comfortable and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission The Customer Risk Monitoring team, part of the Acceptance group, is responsible for implementing and maintaining the analytical intelligence that protects Teya and its customers from exposure to financial risks, including fraud and money laundering. Our goals are to minimise financial losses to Teya while maintaining customer trust and ensuring compliance with regulatory requirements. The team aligns very closely with the Ops teams investigating suspicious activities. As the product manager for the Customer Risk Monitoring team, you'll work to create strong partnerships with technical and non-technical stakeholders to ensure alignment between our risk analytics roadmap and the business strategy. This role reports directly to the Head of Product. You'll be expected to work closely with data scientists, data analysts, engineers, and operations specialists, from individual contributors to heads of departments. Job Purpose As an Ongoing Monitoring Product Manager you will play a critical role in defining the standards to monitor the ongoing behaviour of our members to protect the financial services infrastructure from unwanted behaviour, enforce Teya policy, protect against fraud, and ensure Teya maintains compliance with AML regulations actively supporting Teya's commitment to prevent financial crime. The role will cover transaction and other monitoring of member and their behaviour and external information about our members, and subsequent in-depth investigations of monitoring flags and risk issues and events. The monitoring team also performs periodic refreshes of KYB / KYC data held on members. Key accountabilities Transaction and Member Monitoring. Create the team's training on suspicious behaviour and transactionpatterns as well as roll your sleeves up and review alerts where required. KYC / KYB Refreshes. Advise on best practices in the area and be able to roll your sleeves up and conductrefreshes as required. Trend Analysis. Proactively analyse data on identified trends and suggest new transaction monitoring rules to the second line teams. Member Escalations. Manage escalation processes from the team within the first line and to the secondline teams. Rule Setting. Be responsible for proposing, reviewing, and refining customer monitoring rules to enhancerisk detection and mitigation. Continuously assess rule effectiveness and suggest improvements basedon data insights and emerging trends. Collaborative Communication. Produce relevant reporting to senior management and build strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoringrisk management. Process & System Optimisation. Proactively identify potential areas of improvement and automations and work closely with the product and second line teams to scope and implement. Horizon Scanning. Keep abreast of upcoming regulation change and assess how it may impact upon departmental tasks and present suggestions to the second line teams. Strategic Support. Work closely with the First line operational risk leader and other areas of the First LineOperational risk function to assist in ad-hoc projects. The Role Product Strategy and Roadmap. Contribute to and drive the roadmap for fraud and money laundering prevention, aligning product goals with company objectives and managing trade-offs in metrics. Develop and execute Go-To-Market (GTM) strategies, analyse issues in rollouts, and propose solutions. Collaborate closely with data scientists and data analysts to define data requirements, evaluate model performance, and translate analytical insights into actionable product features. Lead product discovery initiatives to keep our host ahead of industry standards and stay informed about market trends and competitor offerings. Generate insights and analyse past trends, make data-driven decisions to inform product strategy. Understand key engineering concepts such as SLAs, SLOs, availability, reliability, and test environments. Balance technical debt management with new feature releases. Utilise observability tools (logs and metrics) to monitor product performance. Ensure the product meets European regulatory requirements (PCI, GDPR, Data Retention, etc.). Stakeholder Management and Project Coordination. Working with internal experts, including tech, sales, CR, security, compliance, tax, legal and accounting teams, ensuring products and services are secure, compliant, operational, and fit for purpose. Manage external dependencies with key providers. Identify and mitigate risks, build scenarios, and manage project timelines. Using data to identify ancillary opportunities that allow us to serve merchants better. Your Story A minimum of 5 years of experience working in transaction monitoring / ongoing monitoring roles inpayments and or business banking. A deep understanding of the card acquiring and business banking space. Strong knowledge of both the UK and EU AML regulations. Excellent communication and teamwork skills. Highly organized and unafraid to challenge and motivate both yourself and your team. Highlymotivated and enthusiastic individual who thrives working in a fast-paced environment. Experience working with teams implementing data science and AI solutions. Experience working on products and systems requiring to meet strong regulatory requirements and subject to regular audits. Desired -An AML qualification such as ICA or ACAMS or equivalent. The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team Physical and mental health support through our partnership with GymPass, giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support Cycle-to-Work Scheme Health and Life Insurance Pension Scheme 25 days of Annual Leave (+ Bank Holidays) Office snacks every day Friendly, comfortable and informal office environment in Central London Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because we don't believe there's a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We're looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. Your Mission We are looking for a Scheme Partnerships Associate to help strengthen Teya's existing relationships with international card schemes (Visa, Mastercard, Amex, etc.) and build new partnerships with local European card networks. These relationships are crucial for Teya as they enable us to offer the acceptance of diverse payment methods to our merchants, a key feature for their businesses. You will be a key point of contact both externally for our scheme partners, as well as internally for our teams across Tech, Pricing, Risk and more to enable cross-functional projects. You will work across topics of a varied commercial and operational nature, helping shape and execute Teya's global scheme partnership ambitions. Key Responsibilities Support in preparing and executing commercial discussions to deepen the relationship with Teya's existing scheme partners or begin accepting new card schemes. Manage and prioritize a diverse and extensive set of items in Teya's working relationship with our partners. Create business models and negotiation playbooks that help us close deals both at a regional as well as global scale that push us towards an ideal commercial position with both new and existing partners, reducing the cost of payments for our customers. Support the business discovery process and onboarding of new local European card networks such as Cartes Bancaires, Bancomat or Girocard, as well as emerging alternative payment methods such as Account-to-Account payments systems for point-of-sale. Work closely with our Scheme Compliance Team to prepare the business for relevant incoming changes announced periodically by our scheme partners. Continuously grow a network of contacts in the card scheme organizations and other key players in the payments ecosystem, including representing Teya in industry events. Your Story Outstanding communication skills, both spoken and written Proven capability to manage multiple projects and deadlines simultaneously in a fast-paced, high-production environment Exceptional at building personal relationships and connecting with others in a professional context Out-of-the-box thinker, willing to challenge conventional norms through creative thinking Knowledge of payment industry business models, rules and regulations is a plus; Data and/or Financial analytical skills are a plus Experience working with payment networks and other payments industry players in either acquiring or issuing is a plus The Perks We trust you, so we offer flexible working hours, as long it suits both you and your team Health Insurance Meal Allowance 25 days of Annual leave (+ Bank holidays) Public Transportation Card Frequent team events & activities in the office and outside Office snacks every day Friendly, comfortable and informal office environment Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application-we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.