Who We Are Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, are mobilising the Neptune Wharf Build-to-Rent team, responsible for 139 high specification furnished apartments, as well as a variety of carefully curated amenity spaces for residents to use. The Neptune Wharf development, based in Deptford, offers a total of 199 residential units split across Build-to-Rent, Open Market Sales, and affordable accommodation. There is a further 19,000 square feet of commercial space across multiple units that will help activate the streetscape, as well as direct frontage onto 17 acres of beautiful tree-lined park. The Position We are looking for an experienced, enthusiastic Maintenance Manager to oversee a variety of on-site maintenance functions. Based full-time within the development in Deptford, the Maintenance Manager will be responsible for the upkeep of external and internal site areas to the highest of standards while reporting into the Building Manager. The Maintenance Manager will be responsible for, but not limited to, the following duties: Perform daily site walks, resolve issues, and report defects and relevant maintenance issues to the Building Manager along with corrective suggestions. Maintain cleanliness and tidiness of all communal areas. Manage refuse collection areas and related activities. Power wash, mow, and grit external surfaces as required. Direct and accompany contractors around site. Ensure all interior and exterior lights are operational and replace light bulbs as required. Undertake small-scale repairs and redecoration tasks. Assist new residents on move-in days, including demonstrating the operation of thermostats, appliances, and utilities. Complete tenant maintenance requests promptly and communicate the status of requests to tenants. Inspect vacated apartments, prepare repair worksheets, and assist in readying apartments for reletting within target deadlines. Perform portering duties including moving furniture. Manage key cabinet, parcel room, car park, cycle storage, and risers. Undertake and report communal and apartment utility meter readings. Report defects that are covered by warranty to appropriate supplier and ensure issue resolution. Follow health and safety guidelines, participate in fire alarm tests, and report any incidents to the Building Manager. Monitor maintenance supplies and ensure appropriate levels of supplies and parts are maintained and storage is kept tidy and organised at all times. Play a key role in developing a community feel at Neptune Wharf by building relationships with residents, colleagues, and suppliers. The Person The Maintenance Manager will be able to meet the following criteria: Essential: Previous experience in a similar role, with a minimum of five years working as a Maintenance Manager or similar, preferably gained in a 150+ apartment scheme in either the residential, student accommodation, healthcare, or hospitality sector. General knowledge of all aspects of maintenance repair and service including plumbing, electrical, appliance repair, HVAC, and carpentry. Strong redecoration skills that are sufficient to turn around vacated apartments ready for re-letting. Good written and verbal communication skills coupled with strong interpersonal skills. Strong work ethic, confident, resilient, and proven ability to work under pressure and meet tight deadlines. Ability to undertake assigned training as scheduled that are relevant to this role. Genuine passion for delivering high levels of customer service. Ability to use Microsoft Office applications such as Excel, Word, and Outlook. Willingness to respond to emergencies outside normal working hours. Smart and presentable appearance. Desirable: Previous experience using a maintenance request management software (training will be provided as required). The Employment Details Basic salary of 35k - 40k. 20 days annual leave plus bank holidays. Discretionary bonus. 40 hours per week. Your full application and any accompanying documentation to support your application will be shared with and stored by Galliard Homes Ltd, and its subsidiary Neptune Operations Ltd upon application. Sable Operations Ltd, a third-party entity, will be given access to your application and any accompanying documentation to review for suitability and may contact you regarding your application.
Jun 17, 2025
Full time
Who We Are Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, are mobilising the Neptune Wharf Build-to-Rent team, responsible for 139 high specification furnished apartments, as well as a variety of carefully curated amenity spaces for residents to use. The Neptune Wharf development, based in Deptford, offers a total of 199 residential units split across Build-to-Rent, Open Market Sales, and affordable accommodation. There is a further 19,000 square feet of commercial space across multiple units that will help activate the streetscape, as well as direct frontage onto 17 acres of beautiful tree-lined park. The Position We are looking for an experienced, enthusiastic Maintenance Manager to oversee a variety of on-site maintenance functions. Based full-time within the development in Deptford, the Maintenance Manager will be responsible for the upkeep of external and internal site areas to the highest of standards while reporting into the Building Manager. The Maintenance Manager will be responsible for, but not limited to, the following duties: Perform daily site walks, resolve issues, and report defects and relevant maintenance issues to the Building Manager along with corrective suggestions. Maintain cleanliness and tidiness of all communal areas. Manage refuse collection areas and related activities. Power wash, mow, and grit external surfaces as required. Direct and accompany contractors around site. Ensure all interior and exterior lights are operational and replace light bulbs as required. Undertake small-scale repairs and redecoration tasks. Assist new residents on move-in days, including demonstrating the operation of thermostats, appliances, and utilities. Complete tenant maintenance requests promptly and communicate the status of requests to tenants. Inspect vacated apartments, prepare repair worksheets, and assist in readying apartments for reletting within target deadlines. Perform portering duties including moving furniture. Manage key cabinet, parcel room, car park, cycle storage, and risers. Undertake and report communal and apartment utility meter readings. Report defects that are covered by warranty to appropriate supplier and ensure issue resolution. Follow health and safety guidelines, participate in fire alarm tests, and report any incidents to the Building Manager. Monitor maintenance supplies and ensure appropriate levels of supplies and parts are maintained and storage is kept tidy and organised at all times. Play a key role in developing a community feel at Neptune Wharf by building relationships with residents, colleagues, and suppliers. The Person The Maintenance Manager will be able to meet the following criteria: Essential: Previous experience in a similar role, with a minimum of five years working as a Maintenance Manager or similar, preferably gained in a 150+ apartment scheme in either the residential, student accommodation, healthcare, or hospitality sector. General knowledge of all aspects of maintenance repair and service including plumbing, electrical, appliance repair, HVAC, and carpentry. Strong redecoration skills that are sufficient to turn around vacated apartments ready for re-letting. Good written and verbal communication skills coupled with strong interpersonal skills. Strong work ethic, confident, resilient, and proven ability to work under pressure and meet tight deadlines. Ability to undertake assigned training as scheduled that are relevant to this role. Genuine passion for delivering high levels of customer service. Ability to use Microsoft Office applications such as Excel, Word, and Outlook. Willingness to respond to emergencies outside normal working hours. Smart and presentable appearance. Desirable: Previous experience using a maintenance request management software (training will be provided as required). The Employment Details Basic salary of 35k - 40k. 20 days annual leave plus bank holidays. Discretionary bonus. 40 hours per week. Your full application and any accompanying documentation to support your application will be shared with and stored by Galliard Homes Ltd, and its subsidiary Neptune Operations Ltd upon application. Sable Operations Ltd, a third-party entity, will be given access to your application and any accompanying documentation to review for suitability and may contact you regarding your application.
Who are we? Founded in 1992, Galliard Homes is one of London's largest privately-owned property development and management group, with over 250 employees and a 4 billion portfolio. We deliver residential, mixed-use, hospitality, and commercial projects across London, the Home Counties, and the Midlands. Galliard Estate Management, known as GEM, is our in-house property management business. GEM manages over 35 developments, covering a wide range of residential and mixed-use schemes, from high-rise to high-end, across both private and affordable properties. The Position Working alongside the wider accounts department, as well as our property managers, a Credit Control & Legal Administrator is responsible for recovering funds from outstanding payments from leaseholders and issuing legal documents while partnering with the wider service charge accounts team. This position is based in our Head Office in Loughton, Essex, five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday of 09:00am - 17:00pm on Fridays. Duties include but are not limited to: Proactively manage and recover service charge arrears through telephone, email correspondence and arrears letters. Negotiate and agree payment plans with leaseholders in line with company policy. Produce instructions to debt recovery and ensure follow ups and enquiries are responded to. Prepare and issue legal packs (LPE1s) for property sales and re-mortgages and respond to leaseholder and solicitor enquiries. Produce and manage other legal documents such as parking licenses, pet permits. Process daily receipts, reconcile payments, and follow up on any unallocated or missing items. Accept card payments over the phone and allocate them to the correct leaseholder accounts on the system. Liaise with solicitors and buyers during the sale of assignment of leasehold properties, processing Notices of Assignment, Notices of Charge, and updating leaseholder contact records. Assist with maintaining leaseholder records including change of address, phone numbers, and email addresses. Support compliance administration including obtaining Land Registry documents and handling Building Safety Act and landlord licensing certificate enquiries. Handle incoming calls and email queries from residents and leaseholders professionally and efficiently. Provide general administrative support to the Property Management and Accounts team, such as running mail merges and arrears lists. The Person This is an excellent role for someone with experience in property management, residential housing, service charge, or a similar environment. Even if you do not have direct experience in credit control, we still encourage you to apply as full training will be provided. We are seeking a proactive and highly organised professional with strong communication skills and a commitment to providing a high level of service. The ideal candidate will be comfortable handling multiple tasks and shifting priorities in a busy environment. Flexibility, responsiveness, and the ability to adapt to changing demands is key to success in this role. Essential: Understanding of leasehold properties and service charge principles. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. Proven ability to handle sensitive and sometimes challenging conversations. Strong background in an administrative and customer service environment. Ability to manage workload and adjust priorities quickly in response to changing needs. Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed. Exceptional administration skills, with strong attention to detail and accuracy. Professional and courteous manner when liaising with leaseholders, external stakeholders, and internal teams. Desirable: Experience in credit control, property administration, service charge related work, or similar. Familiarity with the Leasehold Reform Act and Landlord and Tenant Act. Basic understanding of legal processes relating to arrears recovery and leasehold assignments. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Competitive salary 24 days holiday plus bank holidays Life assurance Private health care Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Jun 04, 2025
Full time
Who are we? Founded in 1992, Galliard Homes is one of London's largest privately-owned property development and management group, with over 250 employees and a 4 billion portfolio. We deliver residential, mixed-use, hospitality, and commercial projects across London, the Home Counties, and the Midlands. Galliard Estate Management, known as GEM, is our in-house property management business. GEM manages over 35 developments, covering a wide range of residential and mixed-use schemes, from high-rise to high-end, across both private and affordable properties. The Position Working alongside the wider accounts department, as well as our property managers, a Credit Control & Legal Administrator is responsible for recovering funds from outstanding payments from leaseholders and issuing legal documents while partnering with the wider service charge accounts team. This position is based in our Head Office in Loughton, Essex, five days per week. The working hours are 09:00am to 17:30pm Monday to Thursday, with a shorter workday of 09:00am - 17:00pm on Fridays. Duties include but are not limited to: Proactively manage and recover service charge arrears through telephone, email correspondence and arrears letters. Negotiate and agree payment plans with leaseholders in line with company policy. Produce instructions to debt recovery and ensure follow ups and enquiries are responded to. Prepare and issue legal packs (LPE1s) for property sales and re-mortgages and respond to leaseholder and solicitor enquiries. Produce and manage other legal documents such as parking licenses, pet permits. Process daily receipts, reconcile payments, and follow up on any unallocated or missing items. Accept card payments over the phone and allocate them to the correct leaseholder accounts on the system. Liaise with solicitors and buyers during the sale of assignment of leasehold properties, processing Notices of Assignment, Notices of Charge, and updating leaseholder contact records. Assist with maintaining leaseholder records including change of address, phone numbers, and email addresses. Support compliance administration including obtaining Land Registry documents and handling Building Safety Act and landlord licensing certificate enquiries. Handle incoming calls and email queries from residents and leaseholders professionally and efficiently. Provide general administrative support to the Property Management and Accounts team, such as running mail merges and arrears lists. The Person This is an excellent role for someone with experience in property management, residential housing, service charge, or a similar environment. Even if you do not have direct experience in credit control, we still encourage you to apply as full training will be provided. We are seeking a proactive and highly organised professional with strong communication skills and a commitment to providing a high level of service. The ideal candidate will be comfortable handling multiple tasks and shifting priorities in a busy environment. Flexibility, responsiveness, and the ability to adapt to changing demands is key to success in this role. Essential: Understanding of leasehold properties and service charge principles. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. Proven ability to handle sensitive and sometimes challenging conversations. Strong background in an administrative and customer service environment. Ability to manage workload and adjust priorities quickly in response to changing needs. Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed. Exceptional administration skills, with strong attention to detail and accuracy. Professional and courteous manner when liaising with leaseholders, external stakeholders, and internal teams. Desirable: Experience in credit control, property administration, service charge related work, or similar. Familiarity with the Leasehold Reform Act and Landlord and Tenant Act. Basic understanding of legal processes relating to arrears recovery and leasehold assignments. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Competitive salary 24 days holiday plus bank holidays Life assurance Private health care Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Who are we? Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position A Service Charge Accounts Assistant forms part of our in-house Property Management team, known as Galliard Estate Management (GEM). Working specifically within the GEM Finance team, the Service Charge Accounts Assistant will take ownership of the service charge, ground rent, and commercial rent accounting function for a portfolio of properties. Duties include but are not limited to: Accurately input property details to set up new sites on our property and service charge management system, Bluebox. Create new tenancies on Bluebox in line with completions and assignments. Generate and distribute service charge and rent invoices in accordance with lease agreements, ensuring timely and accurate billing. Provide professional and efficient support to leaseholders regarding their accounts, payments, and service charge statements, ensuring queries are resolved in a timely manner. Verify and process invoices related to service charge expenses, ensuring payments to contractors and suppliers are made in accordance with agreed terms. Monitor and review expenditure against budgets, identify and investigate variances, and post corrections where required. Meet monthly with Property Managers to provide insights into budget performance and highlight areas of overspend. Ensure bank transactions are accurately recorded and reconciled to maintain financial integrity and track service charge fund movements on a weekly basis. Process and allocate rent payments to property owners, ensuring compliance with lease agreements and financial accuracy on a monthly basis. Calculate and post prepayments and accruals to ensure service charge accounts reflect true financial positions at month-end and year-end. Preparing year-end accounts pack to trial balance and supporting schedules. Act as a key point of contact for external auditors and accountants, ensuring all required financial documentation is provided efficiently. Prepare and issue balancing charges and year-end reports to leaseholders. Support Property Managers to create and review draft service charge budgets. Compile and distribute new budget packs to leaseholders, ensuring leaseholders receive clear and transparent financial information. Advise and contribute to Standard Operating Procedures (SOPs) by providing input into process improvements. Provide administrative and accounting support to the wider accounts team as required. The Person A Service Charge Accounts Assistant will have a proven track record of working within an accounts function, ideally in a service charge accounts role or similar. They will be a proactive and highly organised professional with strong problem-solving and communication skills. A Service Charge Accounts Assistant will also meet the below criteria: Essential: Previous general accounts experience within sales and purchase ledger. Understanding of prepayments and accruals. Ability to scrutinise expense data and investigate anomalies. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. Proficient in basic Microsoft packages including Word and Outlook with the ability to learn new systems as needed. Intermediate or above skill level in Microsoft Excel, with the ability to use functions such as PIVOT and XLOOKUP. Exceptional administration skills, with strong attention to detail and accuracy. Excellent organisation, prioritisation, and time management skills in order to meet monthly and seasonal deadlines. Desirable: Solid understanding of leasehold properties. Some understanding of the relevant Leasehold, Landlord and Tenant Act. AAT qualified or currently working towards AAT qualification. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Competitive salary 24 days holiday plus bank holidays Life assurance Private health care Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Mar 08, 2025
Full time
Who are we? Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position A Service Charge Accounts Assistant forms part of our in-house Property Management team, known as Galliard Estate Management (GEM). Working specifically within the GEM Finance team, the Service Charge Accounts Assistant will take ownership of the service charge, ground rent, and commercial rent accounting function for a portfolio of properties. Duties include but are not limited to: Accurately input property details to set up new sites on our property and service charge management system, Bluebox. Create new tenancies on Bluebox in line with completions and assignments. Generate and distribute service charge and rent invoices in accordance with lease agreements, ensuring timely and accurate billing. Provide professional and efficient support to leaseholders regarding their accounts, payments, and service charge statements, ensuring queries are resolved in a timely manner. Verify and process invoices related to service charge expenses, ensuring payments to contractors and suppliers are made in accordance with agreed terms. Monitor and review expenditure against budgets, identify and investigate variances, and post corrections where required. Meet monthly with Property Managers to provide insights into budget performance and highlight areas of overspend. Ensure bank transactions are accurately recorded and reconciled to maintain financial integrity and track service charge fund movements on a weekly basis. Process and allocate rent payments to property owners, ensuring compliance with lease agreements and financial accuracy on a monthly basis. Calculate and post prepayments and accruals to ensure service charge accounts reflect true financial positions at month-end and year-end. Preparing year-end accounts pack to trial balance and supporting schedules. Act as a key point of contact for external auditors and accountants, ensuring all required financial documentation is provided efficiently. Prepare and issue balancing charges and year-end reports to leaseholders. Support Property Managers to create and review draft service charge budgets. Compile and distribute new budget packs to leaseholders, ensuring leaseholders receive clear and transparent financial information. Advise and contribute to Standard Operating Procedures (SOPs) by providing input into process improvements. Provide administrative and accounting support to the wider accounts team as required. The Person A Service Charge Accounts Assistant will have a proven track record of working within an accounts function, ideally in a service charge accounts role or similar. They will be a proactive and highly organised professional with strong problem-solving and communication skills. A Service Charge Accounts Assistant will also meet the below criteria: Essential: Previous general accounts experience within sales and purchase ledger. Understanding of prepayments and accruals. Ability to scrutinise expense data and investigate anomalies. Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach. Proficient in basic Microsoft packages including Word and Outlook with the ability to learn new systems as needed. Intermediate or above skill level in Microsoft Excel, with the ability to use functions such as PIVOT and XLOOKUP. Exceptional administration skills, with strong attention to detail and accuracy. Excellent organisation, prioritisation, and time management skills in order to meet monthly and seasonal deadlines. Desirable: Solid understanding of leasehold properties. Some understanding of the relevant Leasehold, Landlord and Tenant Act. AAT qualified or currently working towards AAT qualification. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: Competitive salary 24 days holiday plus bank holidays Life assurance Private health care Critical illness insurance Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Cycle to Work Scheme Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Who We Are Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, are mobilising the Neptune Wharf Build-to-Rent team, responsible for 139 high specification furnished apartments, as well as a variety of carefully curated amenity spaces for residents to use. The Neptune Wharf development, based in Deptford, offers a total of 199 residential units split across Build-to-Rent, Open Market Sales, and affordable accommodation. There is a further 19,000 square feet of commercial space across multiple units that will help activate the streetscape, as well as direct frontage onto 17 acres of beautiful tree-lined park. The Position We are looking for an experienced, enthusiastic Lettings Manager to deliver the overall Build-to-Rent lettings strategy at Neptune Wharf, with the goal of maximising revenue through optimising occupancy and rental rates. The remit will cover leasing to new residents, undertaking lease renewals and playing an important role in the development of the Build-To-Rent community. The Lettings Manager will be responsible for, but not limited to, the following duties: Manage the entire leasing cycle, including marketing, viewings, and onboarding, as well as proactively seeking lease renewals and negotiating terms. Qualify prospective residents and complete all leasing documents in compliance with policies and legislation. Maintain knowledge of lease terms and policies to address queries and resolve resident issues, reporting to the Building Manager when necessary. Deliver leasing strategy and performance by analysing and improving promotional, advertising, and pricing activities while understanding local market dynamics and competition. Identify and recommend improvements to enhance efficiency and productivity across all operations. Support the Building Manager in the delivery of resident events and engage actively with residents throughout their time at Neptune Wharf. Update the apartment deal tracker and property management system daily, ensuring resident files are complete and compliant with legislation. Prepare accounting, financial, and administrative reports for the Building Manager and external stakeholders. Follow health & safety guidelines and procedures in accordance with company policy and report any incidents to the Building Manager. The Person The Lettings Manager will be able to meet the following criteria: Essential: Previous experience in a similar role, with a minimum of two years working as a Lettings Manager or equivalent, preferably gained within a Build-To-Rent environment or similar. Demonstrable ability to generate, qualify, process, and close lettings compliantly and efficiently. Excellent understanding of the leasing process, including documentation used and legislative requirements. Passion for customer service and ensuring excellence. Proficient in using Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams. Excellent written and verbal communication skills coupled with strong interpersonal skills. Confident, proactive, and highly organised with excellent attention to detail and accuracy. Resilient and proven ability to work under pressure and meet tight deadlines. Desirable: Previous experience using leasing cycle software programs and systems including property management, appointment management, document signature, referencing and deposit management. The Employment Details Basic salary of 45k - 50k. 20 days annual leave plus bank holidays. Discretionary annual performance related bonus. 40 hours per week, to include early evening and some weekend working. Your full application and any accompanying documentation to support your application will be shared with and stored by Galliard Homes Ltd, and its subsidiary Neptune Operations Ltd upon application. Sable Operations Ltd, a third-party entity, will be given access to your application and any accompanying documentation to review for suitability and may contact you regarding your application.
Feb 17, 2025
Full time
Who We Are Neptune Operations Limited, a subsidiary owned by Galliard Homes and managed by Sable Capital, are mobilising the Neptune Wharf Build-to-Rent team, responsible for 139 high specification furnished apartments, as well as a variety of carefully curated amenity spaces for residents to use. The Neptune Wharf development, based in Deptford, offers a total of 199 residential units split across Build-to-Rent, Open Market Sales, and affordable accommodation. There is a further 19,000 square feet of commercial space across multiple units that will help activate the streetscape, as well as direct frontage onto 17 acres of beautiful tree-lined park. The Position We are looking for an experienced, enthusiastic Lettings Manager to deliver the overall Build-to-Rent lettings strategy at Neptune Wharf, with the goal of maximising revenue through optimising occupancy and rental rates. The remit will cover leasing to new residents, undertaking lease renewals and playing an important role in the development of the Build-To-Rent community. The Lettings Manager will be responsible for, but not limited to, the following duties: Manage the entire leasing cycle, including marketing, viewings, and onboarding, as well as proactively seeking lease renewals and negotiating terms. Qualify prospective residents and complete all leasing documents in compliance with policies and legislation. Maintain knowledge of lease terms and policies to address queries and resolve resident issues, reporting to the Building Manager when necessary. Deliver leasing strategy and performance by analysing and improving promotional, advertising, and pricing activities while understanding local market dynamics and competition. Identify and recommend improvements to enhance efficiency and productivity across all operations. Support the Building Manager in the delivery of resident events and engage actively with residents throughout their time at Neptune Wharf. Update the apartment deal tracker and property management system daily, ensuring resident files are complete and compliant with legislation. Prepare accounting, financial, and administrative reports for the Building Manager and external stakeholders. Follow health & safety guidelines and procedures in accordance with company policy and report any incidents to the Building Manager. The Person The Lettings Manager will be able to meet the following criteria: Essential: Previous experience in a similar role, with a minimum of two years working as a Lettings Manager or equivalent, preferably gained within a Build-To-Rent environment or similar. Demonstrable ability to generate, qualify, process, and close lettings compliantly and efficiently. Excellent understanding of the leasing process, including documentation used and legislative requirements. Passion for customer service and ensuring excellence. Proficient in using Microsoft Office applications, including Excel, PowerPoint, Word, Outlook, and Teams. Excellent written and verbal communication skills coupled with strong interpersonal skills. Confident, proactive, and highly organised with excellent attention to detail and accuracy. Resilient and proven ability to work under pressure and meet tight deadlines. Desirable: Previous experience using leasing cycle software programs and systems including property management, appointment management, document signature, referencing and deposit management. The Employment Details Basic salary of 45k - 50k. 20 days annual leave plus bank holidays. Discretionary annual performance related bonus. 40 hours per week, to include early evening and some weekend working. Your full application and any accompanying documentation to support your application will be shared with and stored by Galliard Homes Ltd, and its subsidiary Neptune Operations Ltd upon application. Sable Operations Ltd, a third-party entity, will be given access to your application and any accompanying documentation to review for suitability and may contact you regarding your application.
