Swisslog Holding AG

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions. This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future prospects while maintaining excellent customer support to our existing client base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and will work closely with different parts of Swisslog, like Operations and Sales, to ensure the best possible customer experience. Application Requirements What you need to succeed All applicants must demonstrate excellent leadership skills with a proven track record in dealing with high-level Employee Relations topics. They must be excellent face-to-face communicators, with success and experience in managing growing service operations, including large contracts and developing customer relationships. The successful candidate must be self-driven, results-oriented, positive, and focused on high quality and business profit. Professionalism, credibility, and comfort in dealing with senior customer executives are essential. Additionally, candidates should meet the following criteria: Technical degree qualified or equivalent 5+ years managerial experience in a technical environment, preferably service Proven success in managing large customer contracts and operations with commercial acumen Demonstrated ability to develop and grow departments and colleagues