Inside Lvmh

Step into a world where beauty meets artistry, luxury, and storytelling. As a Louis Vuitton Beauty Expert , you will be the embodiment of our Maison's new métier , delivering exceptional service and expert beauty advisory to our esteemed clients. With your deep expertise in makeup and fragrance , you will curate bespoke beauty experiences that seamlessly blend artistry with innovation. Job responsabilities What You'll Do: Offer personalized beauty consultations , tailoring recommendations to clients' unique preferences and styles. Elevate the luxury beauty experience through high-touch service and engaging storytelling that brings our heritage and craftsmanship to life. Stay at the forefront of beauty trends , refining your expertise to uphold Louis Vuitton's standards of excellence. Act as a mentor within the team, sharing insights on beauty techniques, product knowledge, and best practices . Ensure an immaculate, inviting beauty space that reflects the elegance and sophistication of the Louis Vuitton aesthetic. Profile Who You Are: A beauty connoisseur with 1+ year of experience in luxury beauty or makeup retail . Skilled in makeup application , with a refined ability to personalize beauty solutions. A storyteller who can inspire, engage, and connect through the artistry of beauty. Passionate about color, fashion, and culture , embodying the Maison's spirit. Impeccably presented with a commitment to maintaining high luxury standards . Join us in shaping the Louis Vuitton beauty vision -where elegance, innovation, and artistry converge.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world. Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in afast moving and ambitious company. As a Store Manager, you will constantly seek out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the team in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client's expectations. Job responsabilities Responsibilities Team Management and Development Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans Identify, recruit, and develop talent, securing succession plans Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment Organize the team and shop floor coverage in an effective manner to meet the changing business needs Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration to the company is positive Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meeting Client Experience Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony "in the moment" Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged Build a client centric mindset within the store which focuses on always exceeding the client expectations Develop client database by optimizing data quality and quantity Train and develop the team to be confident on their after sales knowledge Business Development Grow the top line sales of the store, identifying opportunities and maximizing potential Develop, define and implement relevant and tangible action plans in line with company's needs and expectations Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized Build, grow and develop a loyal client base, utilizing all available tools and opportunities Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities Connect with internal and external peers in the market to create an effective collaborative network Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness Proactively share market insights and opportunities with business stakeholders Monitor business performance, results and audits and develop actions as needed Operations Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience Maintain inventory and be accountable for inventory management and accuracy Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including; All Health & Safety matters are adhered to Store Facilities are maintained Grooming Guidelines are respected Effective collaboration between front and back of house teams and activities Additional duties and management responsibilities as required Profile Key Requirements Proven experience within a similar environment leading diverse people to success Effective communication and interpersonal skills, valuing, and amplifying diversity Leads with empathy and curiosity to listen and understand Strong and demonstratable commercial acumen Ability to be agile, creative, and commercial in solution development Passionate and knowledgeable about our product and the industry A Client centric mindset with a passion to exceed expectations A committed Team Player, able and willing to collaborate with various stakeholders A deep interest in Fashion, Art, and Culture Fluent in English, additional languages are a plus

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. The Opportunity At Sephora UK, our mission is to create the most loved beauty community in the world. As our new Senior Operations Manager, you'll play a pivotal role in shaping how that vision comes to life across our entire store network. Leading operational excellence nationwide, you'll take full ownership of both business-as-usual operations and new store openings, ensuring every Sephora store is operationally ready to deliver an exceptional, elevated experience. From implementing and evolving Standard Operating Procedures to overseeing supplier relationships and budget management, this is an opportunity to combine strategic vision with hands-on leadership. You'll also drive cross-functional collaboration with teams such as Supply Chain, IT, VM and HR, ensuring our omni-channel execution is seamless and customer-first. This is your chance to leave your mark on Sephora's growing UK retail business, helping us deliver a truly best-in-class experience for our customers and our people. You Will Also Be Responsible For: Owning the national execution of operational excellence across all UK stores, driving consistency, compliance, and high standards. Leading the rollout and continuous improvement of Standard Operating Procedures (SOPs), including training, implementation and adherence tracking. Supporting the implementation of Health & Safety best practices. Overseeing the digitalisation of store tools and operational processes, delivering scalable, user-friendly solutions. Acting as lead project owner for new store openings in the Operations stream, from planning through to post-opening hyper-care. Coordinating across functions (VM, Supply Chain, IT, Security, HR) to deliver best-in-class new store setups. Managing supplier relationships (e.g. cleaning, security), ensuring service quality, onboarding new suppliers, and resolving issues. Managing assigned operational budgets, including store supplies ordering and cost control. Leading the field implementation of new digital and omni-channel tools, such as Click & Collect, S1, and other operational projects as required. Working closely with the Retail Director and Regional Managers to align and deliver on retail priorities. Managing and developing the Retail Operations Manager, setting clear goals and supporting capability growth. Fostering a collaborative, solutions-focused team culture that aligns with Sephora's brand and retail values. Partnering with internal departments (People, Retail, Projects, Merchandising, IT, Supply Chain, Finance) to shape and align operational priorities. What You'll Bring Combining strategic vision with operational rigour, you'll have a proven track record in multi-site retail operations leadership, with success delivering complex store openings, tool rollouts, or business transformation projects. Your experience managing budgets, vendors, and cross-functional initiatives will help ensure operational excellence across all Sephora UK stores. A strong understanding of store systems, omni-channel retail and digital retail tools means you're ready to lead innovation that enhances the customer experience. Collaborative, solutions-focused, and adaptable, you'll thrive in Sephora's dynamic environment, building trust, embracing change, and delivering results with creativity and confidence. Our Ideal Candidate Will Also Possess: Experience managing vendors, contracts, and operational budgets. Strong stakeholder management skills, with the ability to influence at all levels and collaborate cross-functionally. Demonstrated ability to develop, lead, and inspire teams in a high-performance culture. Strategic thinking balanced with strong executional discipline. Autonomy, adaptability, and creativity, with a proactive, solutions-focused mindset. The ability and flexibility to travel frequently to stores across the UK. Here, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Join us and belong to something beautiful.

Northern Europe Product Merchandising Manager Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. The mission: Embodying Christian Dior's values and standards is imperative for this role. The Northern Europe Product Merchandising Manager will support the General Manager & Merchandising Europe Director in building the success of the Northern Europe results with all Dior product divisions (Women's, Men's, W&J, Baby, Maison). This role requires a mature individual able to build a strong business strategy. They will work closely on the analytical & financial aspect of the business and will always have to ensure a healthy business through the control of all product activities. The role is the link between Retail and Headquarters to ensure a productive seasonal buy and sell-through in line with the knowledge of the competition trends & client requirement. The objective of the role is to be the driver of facilitating sales and implementing business initiatives. The position reports directly to the Northern Europe General Manager and the Merchandising Europe Director. Job responsabilities Responsibilities: Your main responsibilities will be to efficiently manage the product selection, sell through, trainings, incentives, and reports to ensure maximum profitability for Northern Europe. To be the point of contact to the retail network to drive the sales and support product movement for maximum efficiency on all divisions of Women's, Men's, W&J, Baby, and Maison. Work in conjunction with Northern Europe Marketing Manager on client events and uber luxury strategy to drive maximum profit and increase the client demographic. You are fully responsible for the control of all product selection and movements within Northern Europe within guidelines and support the business in the following functions: To monitor sales by product category versus budget To identify product category of high performance, followed by further actions to ensure stronger sales (re-order & transfers). To identify product category of low performance, together with solutions and actions (incentive, PR & Marketing supports, cancellation, feedback to Buyers) To track sell-through on seasonal products and to ensure the 70% objective in value across all the Northern Europe stores. Provide reports to the Retail Management to drive profitability to include product performance, competition trends and new products arrival. Develop and implement internal transfer procedures to support the global sale through and maximisation of sales. Monitor transfer from the Warehouse to stores for the outlet operations. Resolve internal transfer issues if required. Work in line with the operations department for movement of Uber luxury products for the timely delivery to clients. Oversee the 'made to order' products for efficient client delivery. To review auto replacement of orders and ensure the levels are met for maximisation of sales Develop product training and inductions for the retail network. Hold regular training sessions for both new & existing staff members Identify needs with Managers on training for all sales staff members to reinforce the sell through results. New collection briefing in conjunction with the Retail Performance Director to all levels of Management Holding viewing sessions on the up-coming collection once stock arrives. Profile Skills required: Excellent analytical & communication, emotionally intelligent, sales driven, dynamic, competition knowledge excellent grooming, leading by example, humility and humanity. Experience Required Previous product management retail experience ideally in the luxury goods Full knowledge of product management functions and boutique analysis. Excellent communication and relationship building skills A passion for Christian Dior and our collections Strong knowledge of fashion and trends Fluency in a second language (French preferred)

The Learning Manager will deliver a focused training curriculum for the Client Care Centre Teams, as well as partner with Client Care Center Director and Managers to observe, monitor, and coach advisors to ensure service standards and role execution are consistently high and brand behaviors are demonstrated across all client contact channels. This role will be part of the EMEA Learning community, representing both dotcom and Client Care, fostering omni-channel behaviors. The Training scope includes new design, enhancement and adaptation of existing content, and the delivery of sessions ranging from New Hire Onboarding, daily huddles, train-the-trainer or advisor sessions to drive a ll relevant KPIs and touch points of client and user experience (e.g. sales conversion, client experience, product knowledge, system navigation, contact channels expertise) Through remote and live observations, use of a quality monitoring scorecard and facilitation of calibration sessions, the Learning Manager will provide feedback and insight to the Client Care Director and dedicated Team Managers and Advisors to support all client-centric activities across the Client Care Center. The Learning Manager will partner with the Managers to ensure coaching is being conducted in a consistent and measurable way, driving key behaviors to support an elevated omni-channel experience. Develop and maintain learning curriculum for the Client Care Center across all touch points including: client experience, selling skills, product presentation, and system usage. Evaluate opportunities to improve current training and business processes and create content. Adapt training materials from Global Retail Learning partners for Client Care Center audience. Coordinate training efforts and collaborate with team members and stakeholders to align and implement new or reinforce current business processes. Ensure all training resources are updated and maintained including: SOPs, Manuals, Job Aids and SharePoint sites Training Delivery: Deliver a mixture of in-person or remote Manager 'train-the-trainer' or Advisor sessions to introduce new curriculum and enhance existing knowledge/skills, as well as support with new hire onboarding and daily briefings. Facilitate impactful instructional material that focuses on skills and knowledge development and behavioral change that will drive business impact/desired outcomes. Support the application of behaviours associated with adult learning and business standards through direct communication, delivering constructive feedback and demonstrating active listening. Measure learning outcomes aligned with business impact through post training survey endeavours (surveys, follow-up, correspondence); analyse results and communicate to key stakeholder Client Experience Monitoring and Coaching: Monitor and observe daily client interactions via CSAT, VoC, Live Monitoring and recording technologies and ensure brand behaviors are demonstrated in the client experience across all channels. Partner with CCC Director and Managers, providing insights and identifying opportunities forimprovement of individuals and teams as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practice. Maintain and evolve quality monitoring methods to lead manager calibration sessions to ensure consistent coaching across all contact channels and markets. Track CX metrics (internal and external), noting coaching conversations, calibration sessions and quality training sessions. Include in monthly recap and analysis of CX performance. Required Qualifications 4+ years of training and development, coaching and Quality Monitoring Experience Demonstrable ability to developing and deliver training programs and associated measurement tools and strategies that focus on reaction to learning, knowledge transfer, application on the job, and business impact. A positive and collaborative attitude to work well with all stakeholders. Self-motivated, accountable, organized, analytical and detail oriented. Proficiency in MS Office or equivalent applications, as well as the technological aptitude and the ability to learn new software platforms rapidly and effectively. Demonstrated experience in project management. Confident and adaptable facilitation, presentation, communication and interpersonal skills. Ability to work flexibly as support required across peak/off-peak periods, including some weekends. Authorization to work and remain in the UK Preferred Qualifications Previous sales (inc. familiarity with direct selling sales order entry systems and order management) or service experience in a luxury retail, ecommerce or contact centre environment. Familiarity with client communication and e-commerce associated technology, navigation, and terminology. Professional fluency (written and verbal) in a second language relevant to the EMEA markets supported. Jewelry industry experience or GIA Certified