"Stevenage Borough Council"
Stevenage, Hertfordshire
Job Title: Anti-Social Behaviour Officer Post Number: 006017 Weekly Working Hours: 37 Salary Range: £37,280 to £40,777 per annum - pro rata for hours worked Type of Contract: Fixed Term - Maternity Cover Location: Stevenage ABOUT THE ROLE Working extensively with people who are suffering the effects of anti-social behaviour or crime. Carry out case investigations in a customer friendly manner working with partner agencies to resolve complaints. Take actions in line with the tenancy agreement and the ASB powers and tools. Deal with emotional situations and manage the perceptions of residents. Manage your own case load of ASB and environmental crime cases. Provide a reactive service to Stevenage residents, ensuring that anti-social behaviour and environmental crime is managed effectively in line with the published procedures to achieve effective outcomes to reported problems. Organise, lead and attend various neighbourhood meetings including professionals meetings, street meets, residents meetings and mediations. Ensure that issues raised are responded to and dealt with within the agreed timescales. Work with partner agencies, internal and external, including elected members and communities to identify solutions to reports of anti-social behaviour. ABOUT YOU Been educated to a good standard including HND/HNC Housing, Social Work, ASB qualification or equivalent practical knowledge and experience of working previously in an area providing support and guidance. Working knowledge of investigative and interviewing techniques in relation to progressing anti-social behaviour cases. Good working knowledge of relevant enforcement tools and remedies used in enforcing anti-social and environmental behaviour cases. Ability to understand the needs and perceptions of customers and to handle situations sensitively. Experience of collecting and collating information as part of case investigation and able to use that information accordingly. Experience of working in a frontline service in a range of often difficult situations, a pro-active approach to problem solving. A full UK driving licence (with access to own vehicle) is essential. All posts are subject to a Disclosure and Barring Service (DBS) Clearance and a value based interview. The ability to work on your own initiative as well as part of a team, deal calmly and confidently with emotional situations and have the ability to understand the needs and perceptions of residents. OUR BENEFITS Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants. Flexible working: available upon request, subject to operational requirements. Part time and job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. 25 days holiday rising to 31 days (depending on Local Government service). An extensive range of learning and development opportunities. Employee Assistance Programme - 24/7 confidential advice and support on personal, work, family and relationship issues. Season ticket loans and discounts for public transport. Cycle to Work scheme. Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. Employee discounts via monthly paid membership of the Civil Service Sports Council (CSSC). Discounted health and fitness membership. Trade unions: for a small fee, all employees have the opportunity to join a trade union. Stevenage Borough Council is committed to equal opportunities for all. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults.
Job Title: Anti-Social Behaviour Officer Post Number: 006017 Weekly Working Hours: 37 Salary Range: £37,280 to £40,777 per annum - pro rata for hours worked Type of Contract: Fixed Term - Maternity Cover Location: Stevenage ABOUT THE ROLE Working extensively with people who are suffering the effects of anti-social behaviour or crime. Carry out case investigations in a customer friendly manner working with partner agencies to resolve complaints. Take actions in line with the tenancy agreement and the ASB powers and tools. Deal with emotional situations and manage the perceptions of residents. Manage your own case load of ASB and environmental crime cases. Provide a reactive service to Stevenage residents, ensuring that anti-social behaviour and environmental crime is managed effectively in line with the published procedures to achieve effective outcomes to reported problems. Organise, lead and attend various neighbourhood meetings including professionals meetings, street meets, residents meetings and mediations. Ensure that issues raised are responded to and dealt with within the agreed timescales. Work with partner agencies, internal and external, including elected members and communities to identify solutions to reports of anti-social behaviour. ABOUT YOU Been educated to a good standard including HND/HNC Housing, Social Work, ASB qualification or equivalent practical knowledge and experience of working previously in an area providing support and guidance. Working knowledge of investigative and interviewing techniques in relation to progressing anti-social behaviour cases. Good working knowledge of relevant enforcement tools and remedies used in enforcing anti-social and environmental behaviour cases. Ability to understand the needs and perceptions of customers and to handle situations sensitively. Experience of collecting and collating information as part of case investigation and able to use that information accordingly. Experience of working in a frontline service in a range of often difficult situations, a pro-active approach to problem solving. A full UK driving licence (with access to own vehicle) is essential. All posts are subject to a Disclosure and Barring Service (DBS) Clearance and a value based interview. The ability to work on your own initiative as well as part of a team, deal calmly and confidently with emotional situations and have the ability to understand the needs and perceptions of residents. OUR BENEFITS Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants. Flexible working: available upon request, subject to operational requirements. Part time and job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. 25 days holiday rising to 31 days (depending on Local Government service). An extensive range of learning and development opportunities. Employee Assistance Programme - 24/7 confidential advice and support on personal, work, family and relationship issues. Season ticket loans and discounts for public transport. Cycle to Work scheme. Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. Employee discounts via monthly paid membership of the Civil Service Sports Council (CSSC). Discounted health and fitness membership. Trade unions: for a small fee, all employees have the opportunity to join a trade union. Stevenage Borough Council is committed to equal opportunities for all. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults.