Elite People Ltd

Executive Assistant & Business Operations Coordinator Burton upon Trent, Staffordshire Role Purpose To provide proactive, high-quality executive support to the senior leadership team while coordinating key business operations and people administration activities. The role will act as a central point of coordination across the organisation, creating capacity for senior leaders, ensuring effective follow-through of priorities and supporting the business to operate efficiently, professionally and in a structured way. The role will also contribute to continuous improvement by identifying opportunities to improve systems, processes and ways of working, including the effective use of AI and digital technologies. Key Responsibilities 1. Executive Support Provide proactive executive support to the CEO, COO and Operations Director. Manage complex diaries, priorities and meeting schedules. Coordinate UK and international travel and associated logistics. Prepare high quality presentations, reports, briefing materials and other documentation. Support leadership meetings, strategic planning sessions and EOS activities. Coordinate follow-up actions and monitor completion of agreed commitments. Anticipate the needs of senior leaders and ensure they remain focused on strategic priorities. Act as a trusted and professional point of coordination for senior leadership activity. 2. Business Operations Coordinate company-wide events, leadership away days and employee engagement initiatives. Support internal communications and company meetings. Manage office administration and associated suppliers. Coordinate workwear, stationery, merchandise and other business requirements. Monitor employee expense submissions against company policy. Coordinate relationships with external providers, including wellbeing service providers. Support marketing and employer branding initiatives where appropriate. Identify opportunities to improve the efficiency and effectiveness of business administration. 3. People Operations Administer and continually improve the Breathe HR system. Maintain accurate employee records and documentation. Coordinate recruitment activity and onboarding processes. Administer employee benefits. Maintain compliance and mandatory training records. Support performance review and other people processes. Prepare accurate employee information to support the monthly payroll process. Ensure HR records remain accurate, secure and audit-ready. Support the effective administration of the employee lifecycle. Person Specification Essential Experience and Skills Experience supporting senior leaders in an Executive Assistant, Personal Assistant or Business Coordinator role. Previous experience in HR administration. Advanced Microsoft Office skills, particularly PowerPoint. Experience using HR systems. Confidence using AI and digital productivity tools. Desirable Experience and Qualifications Experience using Breathe HR. CIPD Level 3 qualification or equivalent. Recruitment coordination experience. Experience supporting payroll administration through accurate HR data management. Event planning experience. LinkedIn and employer branding experience. Experience within a manufacturing, engineering or industrial environment. Personal Attributes The successful candidate will: Be highly organised and proactive. Think ahead and anticipate requirements. Take ownership and demonstrate initiative. Build trusted relationships quickly. Communicate confidently at all levels. Have exceptional attention to detail. Enjoy improving systems and processes. Maintain complete discretion and professionalism. Embrace technology and be willing to learn new tools. Be comfortable working in a fast-paced, growing business.

Customer Service Executive Based Heathrow £30,784 plus overtime To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week. This is an exciting customer facing role, looking after customers, and becoming an integral member of a highly motivated and friendly team. Essential Responsibilities Provide excellent Customer Service for both internal and external customers. Ensure customer expectations are managed proactively. Complete standard processes efficiently Deal with customers face to face to deliver good service and encourage repeat business. Investigate customer problems, queries escalating as appropriate and take actions to achieve a successful outcome. Complete daily administrative work as required both accurately and on a timely basis. Maintain a safe clean working environment in line with health and safety requirement. Work as part of a team and adopt a flexible approach to increase and maintain quality of service. Provide accurate information to customers. Qualify potential customers and manage risk. Contribute to an ongoing positive team environment. Undertake additional work as required to meet and exceed the expectations of the customer. Qualifications/Requirements Attention to detail. A calm and analytical approach to problem solving. Excellent communication and interpersonal skills with the ability to work effectively with people at all levels of the organisation. Ability to quickly identify and prioritise issues, create solutions and meet deadlines. Ability to work under pressure. Ability to build strong relationships with internal teams and external customers. A full driving licence that must have been held for at least 2 years.

Customer Service Advisor Inverness 27K plus overtime Role: To work as part of a team working a flexible shift pattern to include weekend work averaging 40 hours per week. This is an exciting customer facing role, looking after retail customers, and becoming an integral member of a highly motivated and friendly team. Provide excellent customer service for both internal and external customers. Ensure customer expectations are managed proactively. Complete standard processes efficiently. Deal with customers face to face to deliver good service and develop repeat business. Investigate customer problems, queries, escalating as appropriate and take actions to achieve a successful outcome. Undertake quality controls to ensure all cars are up to standard or take appropriate action to address. Complete daily administrative work as required, both accurately and on a timely basis. Maintain a safe clean working environment in line with health and safety requirements. Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. Provide accurate information to customers. Qualify potential customers and manage risk. Contribute to an ongoing positive team environment. Undertake additional work as required to meet and exceed the expectations of the customers. Competent with Excel and Word. Willingness to work flexibly to meet business and customer needs promptly and effectively. Attention to detail. A calm and analytical approach to problem solving. Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation. Ability to quickly identify and prioritise issues, create solutions and meet deadlines. Ability to work under pressure. Ability to build strong relationships with internal teams and external customers.