Citygate Automotive Ltd

Role overview As the Bodyshop VDA, you role is to estimate customer retail vehicles and convert into bookings to achieve key targets, profitability and deliver customer satisfaction and strive for continuous improvements Key responsibilities Your key responsibilities as a Bodyshop VDA will be: To lead the Bodyshop Team in line with the skills and behaviours associated with the Citygate Experience and Brand Values Managing the day to day operations of the Bodyshop reception to ensure the achievement of key targets (e.g. BodyShop loading, customer journey, estimate conversion rates, labour sales) Continuously reviewing and improving Bodyshop processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship Working with colleagues across Citygate to investigate and resolve customer complaints Achieving estimating standards and kpi's SMART estimating within the service department Up selling To manage and develop individuals within the team, monitoring staff training needs, ensuring training and development plans are in place and up to date for all members of the team Providing advice and sign-off on key issues Oversee paint warranty claims processing, ensuring manufacturer's requirements are strictly adhered to To plan and manage resource requirementsEnsures opportunities for sales by other teams are followed up by the most appropriate specialist About You As a Bodyshop VDA, you will ideally have the following skills and attributes: Experience as a VDA / Vehicle Estimator Ability to work to deadlines Strong teamworking skills. Strong organisational ability What's in it for you? With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Access to The Volkswagen National Learning Centre for specific roles Internal career progression opportunities across our various brands and locations Electric Vehicle (EV) Training levels 1- 4 depending on role High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

Role overview We're looking for a customer focused Bodyshop Advisor to join our busy Paint & Body team. This is a key front of house role, responsible for providing exceptional service to customers throughout their repair journey, from initial enquiry to vehicle handover. You'll also play an important part in identifying new business opportunities by speaking with Service customers, spotting potential vehicle damage, and offering repair estimates to help drive Bodyshop growth. If you enjoy working in a fast-paced environment, building great relationships, and delivering excellent results, this could be the perfect opportunity for you. Key responsibilities As a Bodyshop Advisor your key responsibilities will be: Act as the main point of contact for customers during the vehicle repair process. Greet customers professionally and manage all communications clearly and courteously. Proactively engage with Service customers to identify vehicle damage and offer Bodyshop estimates. Follow up on all estimate requests to maximise conversion into repair bookings. Open, manage, and close job cards accurately in line with company procedures. Liaise with insurers, assessors, and warranty providers to obtain repair authorisation. Keep customers updated on progress, costs, and expected completion dates. Support the Bodyshop Manager in achieving departmental targets for labour, paint, and parts sales. Work closely with Technicians, Parts, and Service teams to ensure a smooth workflow. Deliver outstanding customer satisfaction and ensure every vehicle leaves repaired to the highest standard. What's in it for you? With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Access to The Volkswagen National Learning Centre for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme About You The successful candidate will be a professional who takes pride in delivering first-class customer service. Confident and approachable, you'll bring proven experience in a similar Bodyshop or Aftersales role, with the ability to build strong relationships and ensure every customer receives an exceptional experience. You'll be well organised, accurate, and proactive; comfortable managing multiple tasks and always focused on providing clear communication and timely updates. Experience within a franchised dealership or manufacturer approved repairer would be ideal, along with knowledge of estimating systems such as Audatex, but most importantly you'll have a positive attitude and a genuine passion for helping customers. Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Citygate Automotive Ltd in High Wycombe is seeking a customer-focused Bodyshop Advisor to join our busy Paint & Body team. You will guide customers through their repair journey from initial enquiry to vehicle handover and identify opportunities to grow the Bodyshop business. You'll be the main contact for repair progress, greet customers professionally, liaise with insurers and service teams, and help convert estimates into bookings while delivering outstanding service and accurate updates along

Citygate Automotive Ltd is seeking an Aftersales Manager to oversee the Technical Service Department and work closely with Customer Service to achieve quality and customer care objectives. You will lead and develop a team, manage profitability, budgets, and KPI delivery, and ensure high standards across the service and parts operation while maintaining excellent customer service. A full driving licence is required, and the role offers growth within a multi-brand, UK-wide dealer group.

Role overview We are looking for an Aftersales manager to manage the Technical Service Department and to work closely with the Customer Service team to achieve quality and customer care objectives. Key responsibilities Your key responsibilities as an Aftersales Manager will be to: Lead and manage the Technical Service Department, ensuring efficient operations and full compliance with manufacturer and group standards Drive departmental performance, profitability, and KPI achievement through effective cost control, budgeting, and commercial management Recruit, develop, and performance-manage staff, implementing training and development plans to maintain high technical standards Lead and manage the Parts Department, ensuring efficient operations, accurate stock control, and strong commercial performance while delivering exceptional service to workshop, bodyshop, and retail customers Monitor work in progress, cash flow, trade and warranty debtors, and produce regular performance reports Maintain up-to-date technical knowledge and communicate relevant information to the team Continually improve customer care standards and attend relevant meetings and training sessions to support business objectives About You As an Aftersales Manager you will ideally have the following skills and attributes: Previous experience working as an Aftersales Manager within a main dealer You will have the ability to lead, manage and motivate your team to maximise every profit opportunity, whilst delivering exceptional levels of customer service. You must have a stable and proven track record in managing an Aftersales department and be able to demonstrate delivering a profitable result A full clean driving licence What's in it for you? With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme About Us Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities. Why Citygate Citygate is founded on a simple vision: "to grow a business we are proud of through a commitment to excellence". As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of. We have ambitious plans for the future and we need driven, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners. The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change - specifically, the transition to Electric Vehicles.