Reapit

Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Partners & Commercial Director, you'll be involved in: Support Partner Onboarding: Assist in coordinating onboarding activities and helping new partners get started with the platform and tools. Partner Enablement: Support training sessions, update documentation, and help partners understand key features and best practices. Communication: Serve as a responsive point of contact for partner inquiries, escalating issues when necessary. Data & Reporting: Help track partner engagement, usage metrics, and feedback to support ongoing success efforts. Collaboration: Work closely with internal teams including sales, support, and marketing to ensure partners receive timely and accurate information. Process Improvement: Contribute ideas for improving partner workflows, resources, and communications based on day-to-day observations. Documentation: Maintain and update partner-facing materials such as guides, FAQs, and onboarding checklists. Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. 1-2 years of experience in customer success, account management, support, or partner-facing roles (internships or part-time work considered). Strong communication and interpersonal skills. Highly organized with attention to detail. Comfortable learning new software and tools (e.g., CRM, help desk, or project management platforms). A collaborative team player with a willingness to take initiative. Passion for delivering a great partner and customer experience. Experience in a SaaS, technology, or B2B environment. Familiarity with tools like Salesforce, HubSpot, or Zendesk. What your impact and success looks like As a Partner Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: 1-Month Plan: Orientation & Foundation Goals: Understand the company's partner strategy, value proposition, and app integrations. Build foundational knowledge of tools, processes, and teams. Start the process of being the go to person for Partner, API related questions. Key Activities: Complete onboarding and internal training (tools, systems, product, CRM, AppMarket). Meet with key stakeholders (Partnerships, Product, Marketing, Sales, CSMs, Support). Review partner documentation, current integrations, and the partner lifecycle. Shadow partnership and sales calls to understand partner conversations. Gain access to and explore key platforms (Jira, Salesforce, HubSpot, AppMarket, etc.). Success Metrics: Onboarded and trained in all systems. Completed a "Partner Playbook" review. Introduced to at least 5 strategic partners or internal sponsor accounts. Documented understanding of partnership categories (tech, services, integrations). 3-Month Plan: Engagement & Contribution Goals: Begin contributing to partner management and engagement. Support internal teams and assist in execution of partner initiatives. Successfully managing all incoming Partner queries, P3,P4 ticket items include Key Activities: Support CSMs and Sales with partner insights and materials. Assist in scheduling and preparing for partner QBRs or joint campaigns. Help manage Jira/API tickets and support the Partnerships/Product sync. Track partner adoption data and user engagement using admin portal or dashboards. Assist in building partner enablement content or email marketing templates. Success Metrics: Supported 2-3 Functional or Premium partner initiatives (e.g. App support, UAT, onboarding). Contributed to a partner newsletter, enablement asset, or training doc. Presented insights from partner usage or campaign data to the team. Positive feedback from internal stakeholders on support and collaboration. 6-Month Plan: Ownership & Impact Goals: Own a segment of partners or a specific function (e.g., communications, events, reporting). Drive value and improvements in partner performance and engagement. Become the go to person for Partner, API related questions Key Activities: Manage regular partner check-ins or communications. Own the process for a specific partner-related project (e.g., AppMarket campaign, email platform rollout). Help streamline internal workflows (e.g., partner onboarding, support ticket process). Build and present a quarterly partner performance review deck. Success Metrics: Independently managing 5-10 partners or a defined function (Functional-Premium) Led execution of a campaign or internal process improvement. Contributed to a measurable increase in partner engagement, installs, or lead generation. Recognized as a reliable go-to for at least one cross-functional team. What's in it for you? We operate a Flexible Working Policy, and we would like for you to work from one of our UK offices, 1-2 days a month. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Partners & Commercial Director, you'll be involved in: Support Partner Onboarding: Assist in coordinating onboarding activities and helping new partners get started with the platform and tools. Partner Enablement: Support training sessions, update documentation, and help partners understand key features and best practices. Communication: Serve as a responsive point of contact for partner inquiries, escalating issues when necessary. Data & Reporting: Help track partner engagement, usage metrics, and feedback to support ongoing success efforts. Collaboration: Work closely with internal teams including sales, support, and marketing to ensure partners receive timely and accurate information. Process Improvement: Contribute ideas for improving partner workflows, resources, and communications based on day-to-day observations. Documentation: Maintain and update partner-facing materials such as guides, FAQs, and onboarding checklists. Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. 1-2 years of experience in customer success, account management, support, or partner-facing roles (internships or part-time work considered). Strong communication and interpersonal skills. Highly organized with attention to detail. Comfortable learning new software and tools (e.g., CRM, help desk, or project management platforms). A collaborative team player with a willingness to take initiative. Passion for delivering a great partner and customer experience. Experience in a SaaS, technology, or B2B environment. Familiarity with tools like Salesforce, HubSpot, or Zendesk. What your impact and success looks like As a Partner Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: 1-Month Plan: Orientation & Foundation Goals: Understand the company's partner strategy, value proposition, and app integrations. Build foundational knowledge of tools, processes, and teams. Start the process of being the go to person for Partner, API related questions. Key Activities: Complete onboarding and internal training (tools, systems, product, CRM, AppMarket). Meet with key stakeholders (Partnerships, Product, Marketing, Sales, CSMs, Support). Review partner documentation, current integrations, and the partner lifecycle. Shadow partnership and sales calls to understand partner conversations. Gain access to and explore key platforms (Jira, Salesforce, HubSpot, AppMarket, etc.). Success Metrics: Onboarded and trained in all systems. Completed a "Partner Playbook" review. Introduced to at least 5 strategic partners or internal sponsor accounts. Documented understanding of partnership categories (tech, services, integrations). 3-Month Plan: Engagement & Contribution Goals: Begin contributing to partner management and engagement. Support internal teams and assist in execution of partner initiatives. Successfully managing all incoming Partner queries, P3,P4 ticket items include Key Activities: Support CSMs and Sales with partner insights and materials. Assist in scheduling and preparing for partner QBRs or joint campaigns. Help manage Jira/API tickets and support the Partnerships/Product sync. Track partner adoption data and user engagement using admin portal or dashboards. Assist in building partner enablement content or email marketing templates. Success Metrics: Supported 2-3 Functional or Premium partner initiatives (e.g. App support, UAT, onboarding). Contributed to a partner newsletter, enablement asset, or training doc. Presented insights from partner usage or campaign data to the team. Positive feedback from internal stakeholders on support and collaboration. 6-Month Plan: Ownership & Impact Goals: Own a segment of partners or a specific function (e.g., communications, events, reporting). Drive value and improvements in partner performance and engagement. Become the go to person for Partner, API related questions Key Activities: Manage regular partner check-ins or communications. Own the process for a specific partner-related project (e.g., AppMarket campaign, email platform rollout). Help streamline internal workflows (e.g., partner onboarding, support ticket process). Build and present a quarterly partner performance review deck. Success Metrics: Independently managing 5-10 partners or a defined function (Functional-Premium) Led execution of a campaign or internal process improvement. Contributed to a measurable increase in partner engagement, installs, or lead generation. Recognized as a reliable go-to for at least one cross-functional team. What's in it for you? We operate a Flexible Working Policy, and we would like for you to work from one of our UK offices, 1-2 days a month. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth-watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time What you'll be doing? Reporting to the Chief People Officer, and as Reapit's Head of Reward, you'll have the rare opportunity to build a global Reward function from the ground up in a growing, PE-backed software company with a strong international footprint. You'll lead the design, development, and execution of our total reward strategy - spanning job architecture, compensation, benefits and wellbeing across the UK, ANZ, Denmark and South Africa This is more than a comp & bens role - it's a strategic leadership opportunity to define how Reward is understood, implemented, and experienced at Reapit. Job Architecture & Design Maintain, develop and implement a global Job Architecture based on Willis Tower Watson framework, including job families, levels, titling conventions, and career paths. Drive global consistency in role design and levelling while maintaining flexibility for regional needs. Lead job evaluation methodologies and partner with stakeholders to embed structure across all functions. Compensation Design and lead a global compensation philosophy, including base, bonus, equity, and recognition programs. Govern annual compensation reviews, market benchmarking, and pay-for-performance alignment. Lead executive and equity compensation design Deliver a forward-thinking, market competitive executive compensation program Global Benefits & Wellbeing Oversee global benefits strategy and ensure regional compliance and competitiveness. Continuously assess and evolve offerings to support employee wellbeing and engagement at scale. Leadership & Influence Act as a strategic advisor to senior leadership and the Board on reward trends, policies, and decisions. Support our People Managers on how reward can support talent attraction, retention, and performance in a fast-moving, scaling business. At the same time, you'll be happy rolling up your sleeves - analysing data, drafting policies, and getting the operational basics right while laying the foundation for a mature, future-ready reward model. Who we're looking for? At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. A seasoned reward leader, with 7+ years of experience in Compensation & Benefits, including significant WTW framework expertise across job architecture and benchmarking. Proven experience managing Reward across multiple global regions, especially in the UK and ANZ (ideally). Comfortable in fast-scaling environments where mature frameworks don't yet exist - you're proactive, pragmatic, and thrive in greenfield build-outs. Data-driven and commercially minded - you use insight to influence and align leadership decisions. Strong communicator and trusted partner to senior leadership, People teams, and Finance. Familiarity with global compliance, statutory requirements, and best practice across compensation, benefits, equity, and incentives. Experience working in global, PE backed tech businesses (ideally) What your impact and success looks like As a Head of Reward, we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: You've fully embedded into Reapit's culture and understand the strategic goals of each region. You've reviewed existing pay practices and policies across all regions and identified key gaps and opportunities. You've mapped stakeholder relationships and begun early alignment with HR, Finance, and regional leadership. Within 3 months: A new global job architecture is being built, grounded in WTW levelling methodology. You've built out an initial total reward strategy, with short-term recommendations and a roadmap for longer-term design. You've delivered a full compensation benchmark analysis and surfaced insights to inform upcoming reward decisions (e.g., salary banding, bonus structure, equity alignment). Stakeholders are engaged and aligned on your vision for reward transformation. Within 6 months: A scalable, regionally consistent Reward framework is live - with job families, levelling, salary bands, and core benefits aligned across geographies. A strong performance-to-reward link has been established in partnership with People and Finance teams. You're seen as a go-to strategic partner by leaders globally, and Reapit is well positioned for fair, competitive, and transparent reward decisions globally. What's in it for you? We operate a Flexible Working Policy and we would like for you to work from our London or Solihull office 1-2 days a week, although this may fluctuate depending on requirements of the business. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 22 days annual leave (plus a day for your birthday) increasing by a day for every year worked Business permitting, we're closed over Christmas and New Year, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

Reapit - Who are we? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time What you'll be doing? Reporting to the Chief People Officer, and as Reapit's Head of Reward, you'll have the rare opportunity to build a global Reward function from the ground up in a growing, PE-backed software company with a strong international footprint. You'll lead the design, development, and execution of our total reward strategy - spanning job architecture, compensation, benefits and wellbeing across the UK, ANZ, Denmark and South Africa This is more than a comp & bens role - it's a strategic leadership opportunity to define how Reward is understood, implemented, and experienced at Reapit. Job Architecture & Design Maintain, develop and implement a global Job Architecture based on Willis Tower Watson framework, including job families, levels, titling conventions, and career paths. Drive global consistency in role design and levelling while maintaining flexibility for regional needs. Lead job evaluation methodologies and partner with stakeholders to embed structure across all functions. Compensation Design and lead a global compensation philosophy, including base, bonus, equity, and recognition programs. Govern annual compensation reviews, market benchmarking, and pay-for-performance alignment. Lead executive and equity compensation design Deliver a forward-thinking, market competitive executive compensation program Global Benefits & Wellbeing Oversee global benefits strategy and ensure regional compliance and competitiveness. Continuously assess and evolve offerings to support employee wellbeing and engagement at scale. Leadership & Influence Act as a strategic advisor to senior leadership and the Board on reward trends, policies, and decisions. Support our People Managers on how reward can support talent attraction, retention, and performance in a fast-moving, scaling business. At the same time, you'll be happy rolling up your sleeves - analysing data, drafting policies, and getting the operational basics right while laying the foundation for a mature, future-ready reward model. Who we're looking for? At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. A seasoned reward leader, with 7+ years of experience in Compensation & Benefits, including significant WTW framework expertise across job architecture and benchmarking. Proven experience managing Reward across multiple global regions, especially in the UK and ANZ (ideally). Comfortable in fast-scaling environments where mature frameworks don't yet exist - you're proactive, pragmatic, and thrive in greenfield build-outs. Data-driven and commercially minded - you use insight to influence and align leadership decisions. Strong communicator and trusted partner to senior leadership, People teams, and Finance. Familiarity with global compliance, statutory requirements, and best practice across compensation, benefits, equity, and incentives. Experience working in global, PE backed tech businesses (ideally) What your impact and success looks like As a Head of Reward, we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: You've fully embedded into Reapit's culture and understand the strategic goals of each region. You've reviewed existing pay practices and policies across all regions and identified key gaps and opportunities. You've mapped stakeholder relationships and begun early alignment with HR, Finance, and regional leadership. Within 3 months: A new global job architecture is being built, grounded in WTW levelling methodology. You've built out an initial total reward strategy, with short-term recommendations and a roadmap for longer-term design. You've delivered a full compensation benchmark analysis and surfaced insights to inform upcoming reward decisions (e.g., salary banding, bonus structure, equity alignment). Stakeholders are engaged and aligned on your vision for reward transformation. Within 6 months: A scalable, regionally consistent Reward framework is live - with job families, levelling, salary bands, and core benefits aligned across geographies. A strong performance-to-reward link has been established in partnership with People and Finance teams. You're seen as a go-to strategic partner by leaders globally, and Reapit is well positioned for fair, competitive, and transparent reward decisions globally. What's in it for you? We operate a Flexible Working Policy and we would like for you to work from our London or Solihull office 1-2 days a week, although this may fluctuate depending on requirements of the business. We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 22 days annual leave (plus a day for your birthday) increasing by a day for every year worked Business permitting, we're closed over Christmas and New Year, to give you time back to your friends and family Formal and in-house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex via Benenden Health, annual flu vaccinations and many others Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.