eSift Ltd

Our client the UK s leading designer, manufacturer, and installer of bespoke physical security products are looking for a motivated and experienced Service Administrator to join their team on a temp to perm basis Location: Dartford, Kent (office based role) Salary: up to £40,000 dependant on experience + increase following completion of successful probation Contract: Temp to Perm Hours: 9am 5pm Monday to Friday Benefits: 25 days annual leave + bank holidays, access to employee health scheme, pension Reporting into the Head of Customer Service you will be providing end-to-end administrative control of service jobs once the engineer has attended. This role ensures that every job is progressed to completion through strong ownership, accurate system control and proactive customer communications. As the Service Administrator you are responsible for controlling the highest-risk part of the service workflow: Engineer report sheets, close-out, quotations, purchase order processing, parts ordering, customer communication and return visit readiness. Your aim is to ensure nothing stalls in between stages and that customers receive clear updates at each milestone so they do not have to chase. Key Responsibilities, but not limited to: Review all engineer report sheets for completeness, accuracy and customer requirements, returning to engineers for correction and tracking completion Issue closeout documentation to the customer where no further action is required Identify jobs requiring a quote prior to completion and create / send quotes promptly Maintain a live list of quotes issued and proactively chase where appropriate On receipt of customer PO, process promptly and confirm order progress internally Order parts / equipment with suppliers, validate lead times and track delivery dates Maintain live parts order list Proactively manage all customer communication, ensuring milestone communication is consistently issued Maintain accurate job statuses and notes within the system so operational picture is clear Support daily end to day review by highlighting ageing jobs, blockers and required actions Identify recurring failure points Our ideal applicant will have/be; Strong service administration experience in field service / maintenance / engineering environment but will also consider strong administration support experience outside of this Confident producing quotations, processing orders and managing parts supply chain actions Excellent communication and interpersonal skills High attention to detail (able to spot missing information) Strong organisational skills and able to prioritise managing multiple jobs in parallel Strong Microsoft office skills (mainly Word and Excel) and ideally you will have used a CRM or service platform eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the apply now button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details, please contact us via (url removed).

Our client is a leading provider of resuscitation training solutions, working across the UK, Europe and US. They are going through an exciting period of growth and expanding their range which makes this a great time to join them within an Operations and Project Support role and be an integral part of the team. Salary: £35,000 - £45,000 dependant on experience Hours: 37.5 hours per week Company Benefits: 20 days annual leave (rising with service) + bank holidays, Pension etc Location - Farnborough This is a unique and diverse role where each day is different. Your areas of work will include (not limited to) project management and co-ordination / research / general operations support and assisting the Chief of Staff, enabling them to focus on strategic priorities and key business functions. The projects you will be involved in will vary but with a general focus on the tasks involved in launching new products across Europe. You will also need to be comfortable rolling up your sleeves, supporting the Chief of Staff with meetings / co-ordination etc and working as part of a small team. It is a great opportunity if you have an inquisitive mind, are full of initiative and looking for a role where you can challenge yourself and be part of a forward thinking team. Areas of responsibility but not limited to: Diary and Time Management - Scheduling appointments, coordinating meetings, prepare and edit correspondence / presentations / reports etc, take accurate minutes Project Support - Assist in planning, tracking and reporting on projects to ensure deadlines and deliverables are met. Compile data and prepare reports to support decision making. Collaborate with teams across the organisation to facilitate effective communications and track projects progress Administrative and Operational Support - Organise and maintain files, records and documents securely. Handle sensitive and confidential information with discretion and professionalism Stakeholder and Communication Management - Act as primary point of contact between internal and external stakeholders, including suppliers, clients and team members. Draft and manage executive communications, coordinate and support communications with the board and leadership team including organising meetings and documentation Our ideal applicant will have/be; Prior experience within one of the following or similar - Project Support, Project Management, Senior Administration etc is required PRINCE 2 or project management qualification would be an advantage but not essential Advanced proficiency in Microsoft Office - Word, Excel, PowerPoint, Outlook Exceptional organisation and time management skills with a meticulous attention to detail Excellent verbal and written communication skills, ideally with experience in report writing and presentation development Proactive mindset, with the ability to anticipate needs, prioritise tasks and thrive in a fast paced, dynamic environment eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via (url removed).