C. Hoare & Co.

C. Hoare & Co Our Diversity Pledge At C. Hoare & Co, we are committed to fostering a diverse workforce that reflects society. We believe that all individuals should have the opportunity to thrive, develop, and succeed based on their talent, regardless of ethnicity, gender identity, sexual orientation, disability, age, or other differentiating factors. We value diversity of thought as well. Flexible Working Pledge We support flexible working arrangements to help individuals thrive and meet business needs. We have a permanent hybrid policy promoting part-time work and job-sharing where applicable. Our family-friendly policies and competitive benefits package are designed to support our staff. Scope of Work & Value to Customers: Work as part of a people-focused facilities team. Support daily operations of the bank, assisting visitors and users of the facilities. Maintain a safe and secure environment for all. Provide high-quality service to the bank's customers. Manage communications and records with professionalism. Ensure safety and security for customers and colleagues. Support the Facilities Team to deliver high service standards. Ensure timely and cost-effective communication with customers, colleagues, and partners. Roles & Responsibilities: Ensure a safe, compliant, and effective working environment for daily bank operations. Support the Health and Safety Council as Secretariat, managing policies and procedures. Maintain building and health and safety compliance across facilities. Act as the first point of contact for facilities users, reporting issues proactively. Assist with the Post Room and Lowndes Street branch operations. Complete facilities administration promptly, maintaining FM systems and compliance records. Manage facilities services within SLA's, KPI's, and bank policies. Review processes and procedures with FM Leadership. Share best practices within the facilities team and identify improvements. Represent Facilities in projects, reviews, and audits. Manage operational contracts, attend review meetings, and act as secretary. Maintain supplier records and ensure compliance with management requirements. Manage parts of the facilities budget, including raising POs, processing invoices, and recording spend. Develop facilities reporting and compliance checks. Lead on managing the bank's DSE system, ensuring actions are completed. Mandatory Skills: Previous experience in facilities management. Health and safety qualification (IOSH or NEBOSH); willingness to pursue NEBOSH if IOSH. IWFM Level 3 qualification or equivalent. Excellent communication skills. Strong planning and prioritisation abilities. Adaptable working style and proactive learning attitude. Experience managing contractors, KPIs, and SLA's. Advanced MS Office skills, especially Excel, PowerPoint, SharePoint, and Teams. Desirable Skills: Qualified DSE Assessor. Experience in a high-end, customer-focused, corporate environment. Interdisciplinary Skills: Proficient in spoken and written English, with strong communication skills. Highly organised, with effective prioritisation. Respectful and confidential in colleague interactions. Ability to work independently, collaboratively, and as part of a team. Passionate about learning and professional development. Benefits: 25 days of holiday (Work Level 1 - Senior Support) Market-leading pension Group life assurance Group income protection Season ticket loans Private medical insurance Subsidised staff dining Charitable donations and Give As You Earn Eye care Flexible benefits Additional annual leave Computer products Charity days Critical illness cover Cycle to Work scheme Dental insurance Personal accident insurance Travel insurance Vehicle breakdown cover Eldercare support Workplace nursery scheme Electric vehicle scheme Supporting Your Recruitment Experience If you have a disability, health condition, or are neurodiverse, and may benefit from adjustments during the recruitment process, please ask. We aim to make our hiring process accessible to all. We recognize that no candidate will meet every requirement; if your experience differs but you believe you can bring value, we want to hear from you!

Purpose of the role: - To work as part of a people-focused security team for an evolving physical security program. - Assist in the daily operations of the physical security program to protect people, assets, data, and the bank's reputation. - Provide a first-rate service to the bank's customers, including handling visits, out-of-hours customer calls, and events. The value you will add to our customers: - Serve as the point of contact for all out-of-hours customer calls, ensuring high service levels. - Maintain a safe and secure environment for bank visitors and secured assets. - Support the security supervisor to ensure consistent service quality. Role Responsibilities: Physical Security Protect people, assets, data, and the bank's reputation. Maintain the security of all bank premises. Monitor the security control room, responding to alarms and events. Issue and revoke access badges as needed. Update access credentials. Support cashiers with safekeeping. Record and escalate security incidents. Act as fire warden during activations. Support the delivery of the bank's clear desk policy. Carry out patrols and support at events. Update site instructions. Assist reception with visitor sign-in. Manage parking facilities. Highlight health and safety risks. Provide support to partners. OOH Customer Calls Handle and respond to customer phone calls efficiently. Verify customer instructions to prevent fraud. Maintain and update customer records in CRM. Key Applications Used: Genetec, ABC, Freemind, TSA, Activebank Prime, CRM, DES, VASCO, Knowledgelake, Outlook Additional activities outside the outlined tasks may be requested, with full training provided. What you will bring to the role: Experience with electronic security systems (CCTV, access control, alarms). Experience in a corporate security environment. Experience conducting patrols. Strong PC skills, including Microsoft Office. Excellent personal presentation. Ability to maintain logs and write statements. Teamwork and understanding of bank values. Proficiency in spoken and written English. Good numeracy skills. Ability to work under pressure and independently. Customer service excellence and adaptability. Necessary experience or qualifications: SIA License (Door Supervisor, Security Guard, CCTV Operator). Valid first aid certificate. BTEC Level 3 security qualification. Required: Minimum 3 years' experience in corporate security. Right to work in the UK and a clean criminal record. Additional benefits include holiday entitlement, pension, insurance, discounts, and more. Supporting Your Recruitment Experience If needed, support and adjustments are available during recruitment. We welcome candidates with diverse experiences and encourage those who believe they can add value to apply.