Handcrafted

We are seeking an Assistant Manager to play a key operational role at our Sunderland Hub. Supporting the day-to-day running of services that help people facing social exclusion rebuild confidence, skills, and stability. This is a mission-driven, hands-on role combining coordination, leadership and frontline delivery. You will work closely with the Hub Manager and wider team to ensure the hub operates smoothly, safely and with purpose, while supporting individuals to engage in meaningful activity and community life. About Handcrafted Handcrafted works with people who have experienced exclusion, homelessness and disadvantage, offering practical opportunities to rebuild confidence and independence through creative projects, training, and community. Our work is rooted in values of: Creativity everyone can make something to be proud of Empathy walking alongside people through challenge Empowerment supporting people to take back control Community building belonging and shared purpose These values shape how we work with residents, trainees and one another. The Role Assistant Manager (Sunderland Hub) As Assistant Manager , you will be central to the smooth running of the Sunderland Hub. You ll support the Hub Manager in coordinating staff, activities and services, while maintaining a welcoming, organised and supportive environment. This is a varied role combining operational oversight, hands-on delivery, administration and people support. Key Responsibilities: Support the Hub Manager in the day-to-day operation of the Sunderland Hub Help coordinate staff, volunteers, activities and community sessions Provide hands-on support to residents and trainees as needed Assist with planning and delivery of workshops, shared meals and group activities Act as a welcoming and reliable point of contact for people accessing the hub Support record keeping, reporting and compliance requirements Assist with ordering supplies, processing expenses and basic financial administration Help oversee housing-related processes and liaise with relevant teams Promote a safe, inclusive and well-organised environment at all times (Full responsibilities are detailed in the recruitment pack.) Who We re Looking For We re looking for someone who is organised, proactive and people-focused, with the confidence to take responsibility while working collaboratively. You will ideally bring: Experience working in a support, community or care-based setting Strong organisational and communication skills The ability to manage competing priorities calmly Confidence supporting people with complex needs An understanding of safeguarding and professional boundaries A values-led approach aligned with Handcrafted s ethos Experience in housing, support services or community delivery is desirable but not essential. Why Join Handcrafted? Be part of a well-established, values-driven organisation Play a key operational role in a growing hub Work alongside a committed, supportive team Help create real change for people facing exclusion Access training and development opportunities Safeguarding Handcrafted is committed to safeguarding and promoting the welfare of children and vulnerable adults. This role is subject to an Enhanced DBS check .

We are looking for a Key Support Worker to join Hummingbird Homes , a new and innovative supported accommodation model for young people aged 16/17 leaving care. Be part of something genuinely differen This is not a traditional support role. As a Key Support Worker , you will be part of a small, committed team offering relational, trauma-informed support to young people at a crucial point in their lives, helping them move towards independence with stability, dignity and hope. Hummingbird Homes has been designed to bridge the gap between care and independent living, offering young people their own homes alongside consistent, trusted adult support in a nearby Support House . Our Values Everything we do at Handcrafted is shaped by our values. We are a Christian charity, and while we do not expect service users to engage in faith-based activity, our work is grounded in the following principles: Creativity Everyone can make something to be proud of Empathy We walk alongside people through challenges Empowerment Everyone can learn to take back control of their life Community We accept people as they are and support one another These values underpin the way our Key Support Workers build relationships, respond to need, and create safe, supportive environments. About the Role As a Key Support Worker , you will play a central role in supporting young people living in Hummingbird Homes. You will work relationally and practically to help each young person develop the skills and confidence they need to move forward. This is a hands-on, people-centred role that combines emotional support, safeguarding, practical life skills and community building. Key Responsibilities: Build trusted, consistent relationships with young people aged Provide day-to-day support within the Hummingbird Homes model Support young people to develop independent living skills Maintain a safe, welcoming and supportive environment in the Support House Contribute to care planning, risk assessments and support reviews Work collaboratively with social workers, local authorities and partner agencies Support young people during challenging moments and periods of crisis Participate in rota-based working, including evenings, weekends and on-call Maintain accurate records and contribute to safeguarding and quality assurance (Full responsibilities are detailed in the recruitment pack.) The Support House A Core Part of the Role This role includes your accommodation made available rent-free for the better performance of this role A base for staff while on shift or on call A safe and welcoming space for young people A hub for community activities and relationship-building Who We re Looking For We re looking for someone who: Has experience supporting vulnerable young people or care leavers Is emotionally resilient, calm and able to build trust Understands safeguarding and trauma-informed practice Can work flexibly, including evenings and weekends Shares our values and is comfortable working within a Christian ethos Is committed to helping young people grow in confidence and independence A full UK driving licence and Enhanced DBS are required. Why Join Handcrafted? Be part of an innovative, relational model of care Work within a values-led organisation making real impact Join a supportive, close-knit team Receive ongoing training and development Play a meaningful role in transforming young people s futures