Delinea Inc.
About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join Our Team Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Customer Success Manager Summary The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers' business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers' strategic goals. What You'll Do Be the client advocate and product specialist for assigned customers. Develop and implement scalable methods for communicating best practices to customers. Identify at risk accounts and take appropriate action and/or elevate as needed. Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise. Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution. Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers. Regularly monitor customer health and communicate results with regional sales, support, and renewals teams. Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Work closely with customers on renewal during the Customer Journey for optimal retention. Create direct relationships with sales teams to drive expansions. Review client requests with technical support, product management, and regional sales teams and upscale as necessary. Schedule and conduct regular reviews with customers and communicate results. Develop, prepare, and nurture customers for advocacy. Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars. What You'll Bring BA/BS preferred or equivalent experience. 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer. Knowledge of privilege access management and cybersecurity best practices. Comfortable interfacing directly with complex, multi divisional, multi geographical clients, preferably at the director level. Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions. Competency with Salesforce and Customer Success Management platforms. Ability to multi task, problem solve, and work cross functionally in a dynamic environment. Excellent verbal and written communication skills. Bonus if you Have Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. Why work at Delinea We're passionate problem solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. Core Values Spirited - We bring energy and passion to everything we do. Trust - We act with integrity and deliver on our commitments. Respect - We listen, value different perspectives, and work as one team. Ownership - We take initiative and follow through. Nimble - We adapt quickly in a fast changing environment. Global - We embrace diverse people and ideas to drive better outcomes. We believe weaving these core values into our day to day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affiliation employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
About Delinea Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube. Join Our Team Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Customer Success Manager Summary The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers' business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers' strategic goals. What You'll Do Be the client advocate and product specialist for assigned customers. Develop and implement scalable methods for communicating best practices to customers. Identify at risk accounts and take appropriate action and/or elevate as needed. Conduct proactive outreach to anticipate customer needs, provide timely guidance, and strengthen engagement before issues arise. Coordinate resources by identifying, updating, and organizing the necessary materials and support to ensure successful project execution. Work with professional services, technical support, and regional sales teams to ensure smooth onboarding of new customers. Regularly monitor customer health and communicate results with regional sales, support, and renewals teams. Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Work closely with customers on renewal during the Customer Journey for optimal retention. Create direct relationships with sales teams to drive expansions. Review client requests with technical support, product management, and regional sales teams and upscale as necessary. Schedule and conduct regular reviews with customers and communicate results. Develop, prepare, and nurture customers for advocacy. Be responsible for ongoing customer communication regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars. What You'll Bring BA/BS preferred or equivalent experience. 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer. Knowledge of privilege access management and cybersecurity best practices. Comfortable interfacing directly with complex, multi divisional, multi geographical clients, preferably at the director level. Ability to understand high level technical aspects of products, provide business and technical solutions to help customers optimize use of solutions. Competency with Salesforce and Customer Success Management platforms. Ability to multi task, problem solve, and work cross functionally in a dynamic environment. Excellent verbal and written communication skills. Bonus if you Have Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. Why work at Delinea We're passionate problem solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. Core Values Spirited - We bring energy and passion to everything we do. Trust - We act with integrity and deliver on our commitments. Respect - We listen, value different perspectives, and work as one team. Ownership - We take initiative and follow through. Nimble - We adapt quickly in a fast changing environment. Global - We embrace diverse people and ideas to drive better outcomes. We believe weaving these core values into our day to day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affiliation employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Delinea Inc.
About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. Senior Director, Legal & Regulatory We are seeking an experienced attorney with deep EU regulatory expertise to join our legal team as Senior Director, Legal & Regulatory. Based in the UK, this role will serve as senior regulatory counsel for our global business overseeing regulatory strategy and serving as our liaison with local regulators. Key Responsibilities: Regulatory: Monitor regulatory landscape and apprise senior leadership of relevant regulations applicable to the business including US and EU regulations over data protection, critical infrastructure and digital transactions for cloud services providers. Anticipate and proactively mitigate legal and regulatory risks across the company's global operations, providing actionable advice to senior leadership. Oversee regulatory strategy and direct operational compliance with relevant regulations, advising cross-functional teams on risk management and mitigation, data governance, and data breach responses. Advise and collaborate to implement regulatory strategy, policies, and training to enable compliance and operational teams to manage regulatory risk effectively. Advise business in market expansion initiatives in regulated industries including effectively navigating customer regulatory and compliance requirements. Oversee and manage effective use of external counsel in furtherance of legal, regulatory and compliance objectives. Manage regulatory requirements and serve as a liaison with local regulatory authorities for data privacy, critical infrastructure and similar matters. Other duties and assignments to support internal stakeholders and enhance and improve processes for execution of the company's strategies. Transactional: Legal partner to EMEA business in transactions for customers in regulated industries, including financial services/fintech, healthcare/life sciences, telecommunications and transportation. As transaction legal partner collaborate with business throughout sales process. Draft, review, and negotiate customer commercial transactions such as SaaS and platform cloud services, software licensing, distribution, MSSP, and other channel arrangements, and strategic partnerships. Collaborate effectively cross-functionally with broader transaction teams on successful and timely deal execution. Skills and Requirements: Qualified lawyer in an EU member state or the UK (active and in good standing) with 8+ years of post-qualification experience, preferably with a mix of law firm and in-house experience, practicing in a relevant regulated industry such as financial services/fintech, healthcare/life sciences, telecommunications or transportation. Well versed with EU regulations over data protection, critical infrastructure and digital transactions applicable to cloud services providers, including the GDPR, CER, NIS2, DORA, the EU AI Act, and the EU Data Act. Adept at monitoring the regulatory landscape, developing compliance posture and advising senior management of impact on business and operations in a timely fashion. Demonstrated capability implementing complex regulatory frameworks in global business operations, including setting policy, advising process enhancements and training compliance and operational personnel. Strong business judgment and the ability to provide pragmatic, business focused legal advice to both legal and non-legal audiences. Exceptional drafting, negotiation and communication skills with proven track record of effectively managing multiple transactions and working with a sense of urgency to drive successful and timely closure of transactions. Unquestioned ethics and professionalism. Highly team-oriented and collaborative, with demonstrated success leading regulatory teams and building strong relationships with stakeholders cross-functionally. Written and verbal English fluency, with written and verbal fluency in at least one additional European language a plus. Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast-changing environment Global - We embrace diverse people and ideas to drive better outcomes Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. Senior Director, Legal & Regulatory We are seeking an experienced attorney with deep EU regulatory expertise to join our legal team as Senior Director, Legal & Regulatory. Based in the UK, this role will serve as senior regulatory counsel for our global business overseeing regulatory strategy and serving as our liaison with local regulators. Key Responsibilities: Regulatory: Monitor regulatory landscape and apprise senior leadership of relevant regulations applicable to the business including US and EU regulations over data protection, critical infrastructure and digital transactions for cloud services providers. Anticipate and proactively mitigate legal and regulatory risks across the company's global operations, providing actionable advice to senior leadership. Oversee regulatory strategy and direct operational compliance with relevant regulations, advising cross-functional teams on risk management and mitigation, data governance, and data breach responses. Advise and collaborate to implement regulatory strategy, policies, and training to enable compliance and operational teams to manage regulatory risk effectively. Advise business in market expansion initiatives in regulated industries including effectively navigating customer regulatory and compliance requirements. Oversee and manage effective use of external counsel in furtherance of legal, regulatory and compliance objectives. Manage regulatory requirements and serve as a liaison with local regulatory authorities for data privacy, critical infrastructure and similar matters. Other duties and assignments to support internal stakeholders and enhance and improve processes for execution of the company's strategies. Transactional: Legal partner to EMEA business in transactions for customers in regulated industries, including financial services/fintech, healthcare/life sciences, telecommunications and transportation. As transaction legal partner collaborate with business throughout sales process. Draft, review, and negotiate customer commercial transactions such as SaaS and platform cloud services, software licensing, distribution, MSSP, and other channel arrangements, and strategic partnerships. Collaborate effectively cross-functionally with broader transaction teams on successful and timely deal execution. Skills and Requirements: Qualified lawyer in an EU member state or the UK (active and in good standing) with 8+ years of post-qualification experience, preferably with a mix of law firm and in-house experience, practicing in a relevant regulated industry such as financial services/fintech, healthcare/life sciences, telecommunications or transportation. Well versed with EU regulations over data protection, critical infrastructure and digital transactions applicable to cloud services providers, including the GDPR, CER, NIS2, DORA, the EU AI Act, and the EU Data Act. Adept at monitoring the regulatory landscape, developing compliance posture and advising senior management of impact on business and operations in a timely fashion. Demonstrated capability implementing complex regulatory frameworks in global business operations, including setting policy, advising process enhancements and training compliance and operational personnel. Strong business judgment and the ability to provide pragmatic, business focused legal advice to both legal and non-legal audiences. Exceptional drafting, negotiation and communication skills with proven track record of effectively managing multiple transactions and working with a sense of urgency to drive successful and timely closure of transactions. Unquestioned ethics and professionalism. Highly team-oriented and collaborative, with demonstrated success leading regulatory teams and building strong relationships with stakeholders cross-functionally. Written and verbal English fluency, with written and verbal fluency in at least one additional European language a plus. Why work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: Spirited - We bring energy and passion to everything we do Trust - We act with integrity and deliver on our commitments Respect - We listen, value different perspectives, and work as one team Ownership - We take initiative and follow through Nimble - We adapt quickly in a fast-changing environment Global - We embrace diverse people and ideas to drive better outcomes Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.