St Bride Foundation
Job Purpose: Still in its original Fleet Street location, our historic building retains much of its 1890s character, reflecting over a hundred years of history while providing 21st century facilities. With six floors, St Bride Foundation is a unique and memorable setting for a range of events - lectures, workshops, board meetings, conferences, weddings and other celebrations. The Operations Coordinator plays a key role in supporting the day-to-day operation of St Bride Foundation, helping to ensure our historic building is safe, compliant, well maintained and welcoming. Working closely with the Operations Manager and Facilities Coordinator, you'll provide support across facilities management while also acting as a welcoming first point of contact for visitors, tenants and contractors. We're looking for an organised, approachable and proactive individual who enjoys a varied role and is equally comfortable managing administrative tasks behind the scenes as delivering excellent front of house service. Key Responsibilities: Operational Administration Provide administrative support to the Operations Manager and Facilities Coordinator across all aspects of facilities management including planned preventative maintenance programmes and reactive maintenance requests. Liaise with Facilities Coordinator to ascertain what jobs can be completed in-house and what needs an external contractor. Obtain quotations for maintenance, repairs and improvement works from contractors and suppliers. Arrange contractor visits, coordinate access and ensure works are completed to the required standard. Ensure contractors provide appropriate documentation, including risk assessments, method statements and insurance certificates where required. Maintain records of maintenance schedules, servicing, warranties and contractor documentation. Check and process invoices relating to facilities expenditure. Maintain accurate records of maintenance logs and supplier information. Health & Safety Administration Support the Facilities Coordinator and Operations Manager in maintaining Health & Safety records and ensure documentation is up to date. Support Health & Safety compliance appropriate to a Grade II listed heritage building and its public, commercial and performance spaces. Support the administration of statutory inspections, testing and servicing, including fire safety systems, emergency lighting, lifts, electrical testing and water hygiene. Assist with the administration of risk assessments, inspections and audits. Monitor compliance dates and ensure inspections and certifications are completed on time. Assist with emergency procedures, fire safety administration and business continuity documentation. Front of House & Building Support Provide Front of House support, covering reception desk during core hours, welcoming visitors and providing excellent customer service. Assist with general queries on email and drop-in enquiries. Receive deliveries, distribute post and manage courier collections. Act as a point of contact for building tenants, responding to queries and coordinating facilities requests. Assist with room access, keys and general building administration. Help ensure shared spaces remain safe, presentable and welcoming. Digital & Administrative Support Support the Learning team with updating of event listings across ticketing platforms and the organisation's website as required. Manage the administration of the organisation's online bookshop, including processing orders, maintaining stock records and liaising with customers where required. General Act as an ambassador for St Bride Foundation, upholding its mission to preserve and promote print and design heritage. Engage with stakeholders, including donors, volunteers, and beneficiaries, to strengthen community and fundraising efforts. Support and contribute to initiatives that enhance the Foundation's impact, such as public engagement events, educational programmes, and collaborative partnerships. Complete ongoing staff training to include Health & Safety, compliance and other related topics as required by the organisation. Contribute to the smooth running of the organisation by supporting colleagues across departments. Undertake any other duties appropriate to the role. Essential Qualifications & Experience: Excellent administrative and organisational skills with strong attention to detail. Experience coordinating contractors, suppliers or facilities-related services. Confident obtaining quotations, scheduling works and maintaining accurate records. Good understanding of Health & Safety administration within a workplace environment. Strong IT skills, including Microsoft Office 365 and experience using databases or online management systems. Experience in the charitable, cultural, or heritage sector preferred. Key Skills & Competencies: Good team-working and interpersonal skills, with ability to build effective relationships with a wide range of people. Good time-management and organisational skills, with ability to multitask, prioritise and problem-solve. Good written and verbal communication skills, with ability to present well in person and on the phone with a polite, professional and approachable manner, and an outgoing approach to customer service. Ability to self-motivate, use own initiative and maintain attention to detail while working under pressure. A positive, proactive and professional attitude, with a willingness to adopt a flexible and adaptable approach to day-to-day workload. A passion for the arts, heritage, and education, with a strong commitment to the Foundation's vision and values. Organisational Values & Expectations: Promote and uphold St Bride Foundation's commitment to cultural preservation, lifelong learning, and community engagement. Work collaboratively with colleagues, volunteers, and external partners to support the Foundation's charitable objectives. Uphold ethical standards and best practices in charity governance and operations. Health & Safety Responsibilities: Promote a safe and inclusive environment for colleagues, volunteers, and visitors. Act as a Fire Marshal and Emergency First Aider. Terms & Conditions: Working Hours: 8 hours per day (including one hour unpaid lunchbreak), five days per week. The role requires you to work at Front of House reception during core hours.
Job Purpose: Still in its original Fleet Street location, our historic building retains much of its 1890s character, reflecting over a hundred years of history while providing 21st century facilities. With six floors, St Bride Foundation is a unique and memorable setting for a range of events - lectures, workshops, board meetings, conferences, weddings and other celebrations. The Operations Coordinator plays a key role in supporting the day-to-day operation of St Bride Foundation, helping to ensure our historic building is safe, compliant, well maintained and welcoming. Working closely with the Operations Manager and Facilities Coordinator, you'll provide support across facilities management while also acting as a welcoming first point of contact for visitors, tenants and contractors. We're looking for an organised, approachable and proactive individual who enjoys a varied role and is equally comfortable managing administrative tasks behind the scenes as delivering excellent front of house service. Key Responsibilities: Operational Administration Provide administrative support to the Operations Manager and Facilities Coordinator across all aspects of facilities management including planned preventative maintenance programmes and reactive maintenance requests. Liaise with Facilities Coordinator to ascertain what jobs can be completed in-house and what needs an external contractor. Obtain quotations for maintenance, repairs and improvement works from contractors and suppliers. Arrange contractor visits, coordinate access and ensure works are completed to the required standard. Ensure contractors provide appropriate documentation, including risk assessments, method statements and insurance certificates where required. Maintain records of maintenance schedules, servicing, warranties and contractor documentation. Check and process invoices relating to facilities expenditure. Maintain accurate records of maintenance logs and supplier information. Health & Safety Administration Support the Facilities Coordinator and Operations Manager in maintaining Health & Safety records and ensure documentation is up to date. Support Health & Safety compliance appropriate to a Grade II listed heritage building and its public, commercial and performance spaces. Support the administration of statutory inspections, testing and servicing, including fire safety systems, emergency lighting, lifts, electrical testing and water hygiene. Assist with the administration of risk assessments, inspections and audits. Monitor compliance dates and ensure inspections and certifications are completed on time. Assist with emergency procedures, fire safety administration and business continuity documentation. Front of House & Building Support Provide Front of House support, covering reception desk during core hours, welcoming visitors and providing excellent customer service. Assist with general queries on email and drop-in enquiries. Receive deliveries, distribute post and manage courier collections. Act as a point of contact for building tenants, responding to queries and coordinating facilities requests. Assist with room access, keys and general building administration. Help ensure shared spaces remain safe, presentable and welcoming. Digital & Administrative Support Support the Learning team with updating of event listings across ticketing platforms and the organisation's website as required. Manage the administration of the organisation's online bookshop, including processing orders, maintaining stock records and liaising with customers where required. General Act as an ambassador for St Bride Foundation, upholding its mission to preserve and promote print and design heritage. Engage with stakeholders, including donors, volunteers, and beneficiaries, to strengthen community and fundraising efforts. Support and contribute to initiatives that enhance the Foundation's impact, such as public engagement events, educational programmes, and collaborative partnerships. Complete ongoing staff training to include Health & Safety, compliance and other related topics as required by the organisation. Contribute to the smooth running of the organisation by supporting colleagues across departments. Undertake any other duties appropriate to the role. Essential Qualifications & Experience: Excellent administrative and organisational skills with strong attention to detail. Experience coordinating contractors, suppliers or facilities-related services. Confident obtaining quotations, scheduling works and maintaining accurate records. Good understanding of Health & Safety administration within a workplace environment. Strong IT skills, including Microsoft Office 365 and experience using databases or online management systems. Experience in the charitable, cultural, or heritage sector preferred. Key Skills & Competencies: Good team-working and interpersonal skills, with ability to build effective relationships with a wide range of people. Good time-management and organisational skills, with ability to multitask, prioritise and problem-solve. Good written and verbal communication skills, with ability to present well in person and on the phone with a polite, professional and approachable manner, and an outgoing approach to customer service. Ability to self-motivate, use own initiative and maintain attention to detail while working under pressure. A positive, proactive and professional attitude, with a willingness to adopt a flexible and adaptable approach to day-to-day workload. A passion for the arts, heritage, and education, with a strong commitment to the Foundation's vision and values. Organisational Values & Expectations: Promote and uphold St Bride Foundation's commitment to cultural preservation, lifelong learning, and community engagement. Work collaboratively with colleagues, volunteers, and external partners to support the Foundation's charitable objectives. Uphold ethical standards and best practices in charity governance and operations. Health & Safety Responsibilities: Promote a safe and inclusive environment for colleagues, volunteers, and visitors. Act as a Fire Marshal and Emergency First Aider. Terms & Conditions: Working Hours: 8 hours per day (including one hour unpaid lunchbreak), five days per week. The role requires you to work at Front of House reception during core hours.
St Bride Foundation
Job Purpose: To oversee the management and growth of Venue Hire for our historic spaces covering meetings, conferences, talks, weddings and community activities. This is our primary source of income and key to supporting our library and learning programme, alongside our theatre income and fundraising. The role will also lead on identifying and developing new business opportunities for other commercial income streams, building relationships with clients and partners, and ensuring that commercial activity supports the Foundation's charitable purpose and long-term sustainability. Optimising the use of space to ensure that St Bride Foundation (SBF) operates profitably as well as meeting the needs of our communities is a key part of the role. The Business Development and Events Manager will oversee the Venue Hire activity and promote the venue's room resources, as well as supporting the Library and Workshop in the organisation of in-house courses, seminars and events. Key Responsibilities: Events Management Manage the Events Team activity of promoting and selling the venue's event spaces, ensuring SBF has good visibility on all relevant venue hire websites. Responding to and converting enquiries and monitoring conversion effectiveness. Managing clients' needs for booked events. Negotiating contracts for both short and long-term use; and ensuring that all aspects of the venue are fit for purpose. Identify new networks and online promotions to promote the SBF offer Be responsible, along with the Operations Manager and Foundation Manager, to the Board for: Setting and achieving yearly and monthly income budgets, including quarterly forecasting and planning. All aspects of pricing and contract negotiation for areas of responsibility including catering, furniture hire, keyholding and cleaning. Ensure service, pricing and contracts are regularly reviewed. Working "hands-on" within a small team, getting involved in all aspects of delivering a quality service, monitoring and reviewing customer experience and satisfaction. Assisting the Operations Manager with Health & Safety and compliance issues relating to your area of responsibility. Line management responsibility for Event Coordinators and Venue Assistant. Overseeing and supporting the Events Team with smooth running of SBF and external events. Ensure time management and priorities are managed for line reports. Support SBF marketing efforts working with the Events team on social media content and website updates. Act as an ambassador for St Bride Foundation, upholding its mission to preserve and promote print and design heritage. Actively contribute to SBF redevelopment plans in terms of future planning for events and building operations. Engage with stakeholders, including donors, volunteers, and beneficiaries, to strengthen community and fundraising efforts. Support and contribute to initiatives that enhance the Foundation's impact, such as public engagement events, educational programmes, and collaborative partnerships. Complete ongoing staff training to include Health & Safety, compliance and other related topics as required by the organisation. Business Development & Commercial Growth Develop and implement a proactive business development strategy for Venue Hire, identifying new clients, partners and commercial opportunities, as well as additional marketing/outreach activities to boost income during quieter periods. Build and maintain a pipeline of prospective clients and strategic partners, converting opportunities into new and repeat business. Develop relationships with event agencies, corporate organisations, professional bodies, cultural and educational organisations and other relevant networks. Identify opportunities to increase revenue through repeat bookings, new event formats, longer-term agreements, partnerships and additional services. Monitor market trends, competitor activity, customer feedback and venue performance to inform pricing, product development and sales activity. Establish and report on business development KPIs, including pipeline value, enquiry-to-booking conversion, repeat business, occupancy, average booking value and revenue growth. Work collaboratively with Marketing, Fundraising, Learning, Library and Workshop teams to develop opportunities that support both the Foundation's commercial and charitable objectives. Work with fundraising to develop incentives and cross promotions between sponsorship/membership and venue hire and identify other synergies between the physical SBF assets and the fundraising function Essential Qualifications & Experience: Proven experience of business development, sales, partnership-building or income generation, ideally within a venue, cultural, charitable or heritage setting. Proven experience of planning and delivering events end-to-end, on time and within budget. Working with teams on a varied programme of activities for a diverse mix of audiences. Experience of working with volunteers running workshops and events, overseeing all aspects of delivery. Experience working with external partners, including community groups, local authorities and sponsors. Line management experience of an events team, including support with managing workload and personal development objectives. Experience of identifying new clients, generating leads, converting enquiries and developing repeat business or longer-term client relationships. Experience of using data, customer insight or market research to inform sales activity, pricing, service development or income targets. Experience in the charitable, cultural, or heritage sector preferred. Key Skills & Competencies: Highly organised, able to manage multiple priorities and deadlines. Ability to troubleshoot issues arising during events including those relating to AV, catering and general experience of attendees to ensure seamless delivery. Excellent written and verbal communication skills. Confidence in briefing and managing event speakers including volunteers and SBF Trustees to ensure smooth running of events. Confident relationship-builder, able to develop networks with corporate clients, event agencies, cultural partners, community organisations and other stakeholders. Able to set, monitor and report on business development activity and income-related KPIs, including enquiry conversion, occupancy, repeat business and revenue growth. Risk assessment and mitigation in event spaces and knowledge of licensing, insurance, accessibility and inclusion requirements. Financial management and budgeting, including forecasting and reporting of our events revenue. Strong IT skills, including CRM systems, ticketing platforms and newsletters. A passion for the arts, heritage, and education, with a strong commitment to the Foundation's vision and values. Organisational Values & Expectations: Promote and uphold St Bride Foundation's commitment to cultural preservation, lifelong learning, and community engagement. Work collaboratively with colleagues, volunteers, and external partners to support the Foundation's charitable objectives. Uphold ethical standards and best practices in charity governance and operations. Health & Safety Responsibilities: Ensure compliance with all relevant Health & Safety policies and charitable sector guidelines. Promote a safe and inclusive environment for colleagues, volunteers, and visitors. Act as a Fire Marshal and Emergency First Aider. Terms & Conditions: Working Hours: 8 hours per day (including one-hour unpaid lunchbreak), five days per week. You will work on rotation with other members of the Events Team, on one of the following core hour slots: 08:30-16.30, 10:00-18:00, 12:00-20:00 or 14:00-22:00 with one hour lunch. Due to the flexible nature of the work you may be required to work outside of these times. Shifts will be planned and agreed in advance with the other members of the Events team. Ad hoc weekend work will be required from time to time.
Job Purpose: To oversee the management and growth of Venue Hire for our historic spaces covering meetings, conferences, talks, weddings and community activities. This is our primary source of income and key to supporting our library and learning programme, alongside our theatre income and fundraising. The role will also lead on identifying and developing new business opportunities for other commercial income streams, building relationships with clients and partners, and ensuring that commercial activity supports the Foundation's charitable purpose and long-term sustainability. Optimising the use of space to ensure that St Bride Foundation (SBF) operates profitably as well as meeting the needs of our communities is a key part of the role. The Business Development and Events Manager will oversee the Venue Hire activity and promote the venue's room resources, as well as supporting the Library and Workshop in the organisation of in-house courses, seminars and events. Key Responsibilities: Events Management Manage the Events Team activity of promoting and selling the venue's event spaces, ensuring SBF has good visibility on all relevant venue hire websites. Responding to and converting enquiries and monitoring conversion effectiveness. Managing clients' needs for booked events. Negotiating contracts for both short and long-term use; and ensuring that all aspects of the venue are fit for purpose. Identify new networks and online promotions to promote the SBF offer Be responsible, along with the Operations Manager and Foundation Manager, to the Board for: Setting and achieving yearly and monthly income budgets, including quarterly forecasting and planning. All aspects of pricing and contract negotiation for areas of responsibility including catering, furniture hire, keyholding and cleaning. Ensure service, pricing and contracts are regularly reviewed. Working "hands-on" within a small team, getting involved in all aspects of delivering a quality service, monitoring and reviewing customer experience and satisfaction. Assisting the Operations Manager with Health & Safety and compliance issues relating to your area of responsibility. Line management responsibility for Event Coordinators and Venue Assistant. Overseeing and supporting the Events Team with smooth running of SBF and external events. Ensure time management and priorities are managed for line reports. Support SBF marketing efforts working with the Events team on social media content and website updates. Act as an ambassador for St Bride Foundation, upholding its mission to preserve and promote print and design heritage. Actively contribute to SBF redevelopment plans in terms of future planning for events and building operations. Engage with stakeholders, including donors, volunteers, and beneficiaries, to strengthen community and fundraising efforts. Support and contribute to initiatives that enhance the Foundation's impact, such as public engagement events, educational programmes, and collaborative partnerships. Complete ongoing staff training to include Health & Safety, compliance and other related topics as required by the organisation. Business Development & Commercial Growth Develop and implement a proactive business development strategy for Venue Hire, identifying new clients, partners and commercial opportunities, as well as additional marketing/outreach activities to boost income during quieter periods. Build and maintain a pipeline of prospective clients and strategic partners, converting opportunities into new and repeat business. Develop relationships with event agencies, corporate organisations, professional bodies, cultural and educational organisations and other relevant networks. Identify opportunities to increase revenue through repeat bookings, new event formats, longer-term agreements, partnerships and additional services. Monitor market trends, competitor activity, customer feedback and venue performance to inform pricing, product development and sales activity. Establish and report on business development KPIs, including pipeline value, enquiry-to-booking conversion, repeat business, occupancy, average booking value and revenue growth. Work collaboratively with Marketing, Fundraising, Learning, Library and Workshop teams to develop opportunities that support both the Foundation's commercial and charitable objectives. Work with fundraising to develop incentives and cross promotions between sponsorship/membership and venue hire and identify other synergies between the physical SBF assets and the fundraising function Essential Qualifications & Experience: Proven experience of business development, sales, partnership-building or income generation, ideally within a venue, cultural, charitable or heritage setting. Proven experience of planning and delivering events end-to-end, on time and within budget. Working with teams on a varied programme of activities for a diverse mix of audiences. Experience of working with volunteers running workshops and events, overseeing all aspects of delivery. Experience working with external partners, including community groups, local authorities and sponsors. Line management experience of an events team, including support with managing workload and personal development objectives. Experience of identifying new clients, generating leads, converting enquiries and developing repeat business or longer-term client relationships. Experience of using data, customer insight or market research to inform sales activity, pricing, service development or income targets. Experience in the charitable, cultural, or heritage sector preferred. Key Skills & Competencies: Highly organised, able to manage multiple priorities and deadlines. Ability to troubleshoot issues arising during events including those relating to AV, catering and general experience of attendees to ensure seamless delivery. Excellent written and verbal communication skills. Confidence in briefing and managing event speakers including volunteers and SBF Trustees to ensure smooth running of events. Confident relationship-builder, able to develop networks with corporate clients, event agencies, cultural partners, community organisations and other stakeholders. Able to set, monitor and report on business development activity and income-related KPIs, including enquiry conversion, occupancy, repeat business and revenue growth. Risk assessment and mitigation in event spaces and knowledge of licensing, insurance, accessibility and inclusion requirements. Financial management and budgeting, including forecasting and reporting of our events revenue. Strong IT skills, including CRM systems, ticketing platforms and newsletters. A passion for the arts, heritage, and education, with a strong commitment to the Foundation's vision and values. Organisational Values & Expectations: Promote and uphold St Bride Foundation's commitment to cultural preservation, lifelong learning, and community engagement. Work collaboratively with colleagues, volunteers, and external partners to support the Foundation's charitable objectives. Uphold ethical standards and best practices in charity governance and operations. Health & Safety Responsibilities: Ensure compliance with all relevant Health & Safety policies and charitable sector guidelines. Promote a safe and inclusive environment for colleagues, volunteers, and visitors. Act as a Fire Marshal and Emergency First Aider. Terms & Conditions: Working Hours: 8 hours per day (including one-hour unpaid lunchbreak), five days per week. You will work on rotation with other members of the Events Team, on one of the following core hour slots: 08:30-16.30, 10:00-18:00, 12:00-20:00 or 14:00-22:00 with one hour lunch. Due to the flexible nature of the work you may be required to work outside of these times. Shifts will be planned and agreed in advance with the other members of the Events team. Ad hoc weekend work will be required from time to time.
