IFX Ltd
About IFX Payments We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly. What we offer Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together. Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count. Benefits 25 days of annual leave + bank holidays and your birthday off. Pension auto-enrolment with salary sacrifice contributions. Healthcare cash plan including support for dental, physio and therapies. Discounts on fitness, cinema discounts, shopping, travel, entertainment and more! Life Insurance. Work Abroad. Cycle to work. Nursery fees salary exchange. Employee Assistant Programme Career progression with excellent training and development. Company events - Pub nights, sporting events, seasonal parties, socials Overview This is an exceptional opportunity to join the fastest growing division within a global fintech payments business. The Sales Onboarding Manager will play a critical role in accelerating client activation by bridging the gap between Sales, Compliance, and Onboarding teams, ensuring that new clients are onboarded in a timely, compliant, and service-led manner. You will be a key contributor to driving IFX Payments' high-touch onboarding approach, acting as a trusted liaison to both internal teams and clients. With deep knowledge of our regulatory frameworks and industry verticals, you'll be instrumental in helping the business deliver seamless onboarding experiences and foster long-term client engagement from day one. This role is ideal for someone with a background in either sales or compliance who wants to apply that knowledge cross-functionally in a fast-paced, client-facing environment. Responsibilities Client Onboarding Management Orchestrate the end-to-end onboarding process for new sales clients, ensuring a fast, compliant, and seamless experience. Serve as the point of contact for Sales Executives during onboarding, providing them with ongoing guidance on risk requirements, timelines, and documentation needs. Coordinate with Compliance and Onboarding teams to troubleshoot onboarding blockers and escalate issues where required to drive faster resolution. Cross-functional Liaison Act as the translator between Sales, Compliance, and Operations, helping non-technical or non-regulatory stakeholders understand requirements in plain language. Advise sales teams on nuances across different verticals (e.g., FX brokers, PSPs, travel firms, import/export SMEs), enabling more confident qualification and client expectation-setting. Collaborate with product, risk and legal teams to ensure alignment of onboarding practices with evolving business models and regulatory updates. Process Improvement & Enablement Map, refine and document onboarding workflows in partnership with internal teams to improve speed, efficiency and experience. Create enablement resources such as checklists, playbooks, FAQs and vertical-specific guides for Sales to improve first-time-right submissions. Support feedback loops by sharing common sales-side challenges with onboarding and compliance stakeholders for continuous improvement. Sales Support Educate Sales Executives on what constitutes high, medium and low-risk clients and support early-stage qualification and documentation prep. Ensure that commercial momentum built by sales isn't lost post-signature, acting as the "glue" that helps deals become live accounts quickly. Champion our service-led approach to onboarding that reinforces credibility, transparency and trust with clients from day one. Requirements Experience working within a regulated financial services or fintech business in either a sales support, onboarding, or compliance-facing role. Deep understanding of regulated onboarding requirements, ideally across multiple client types (e.g., corporates, financial institutions, fintechs). Commercially aware, with the ability to balance client experience with regulatory risk. Strong interpersonal and stakeholder management skills, with the ability to influence across multiple departments and levels of seniority. Proactive, highly organised and able to prioritise effectively across multiple clients and teams. Familiarity with client risk profiling and onboarding frameworks, ideally including PEPs, sanctions screening, and source of funds/wealth checks. A team player who thrives in a collaborative, mission-driven environment and enjoys working cross-functionally. Comfortable in a fast-paced environment with a flexible, growth mindset. Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential. Additional Information - We work on a hybrid basis from our office in central London. - You must be eligible to work in the UK to be considered for this position. - Full background check will be carried out.
About IFX Payments We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly. What we offer Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together. Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count. Benefits 25 days of annual leave + bank holidays and your birthday off. Pension auto-enrolment with salary sacrifice contributions. Healthcare cash plan including support for dental, physio and therapies. Discounts on fitness, cinema discounts, shopping, travel, entertainment and more! Life Insurance. Work Abroad. Cycle to work. Nursery fees salary exchange. Employee Assistant Programme Career progression with excellent training and development. Company events - Pub nights, sporting events, seasonal parties, socials Overview This is an exceptional opportunity to join the fastest growing division within a global fintech payments business. The Sales Onboarding Manager will play a critical role in accelerating client activation by bridging the gap between Sales, Compliance, and Onboarding teams, ensuring that new clients are onboarded in a timely, compliant, and service-led manner. You will be a key contributor to driving IFX Payments' high-touch onboarding approach, acting as a trusted liaison to both internal teams and clients. With deep knowledge of our regulatory frameworks and industry verticals, you'll be instrumental in helping the business deliver seamless onboarding experiences and foster long-term client engagement from day one. This role is ideal for someone with a background in either sales or compliance who wants to apply that knowledge cross-functionally in a fast-paced, client-facing environment. Responsibilities Client Onboarding Management Orchestrate the end-to-end onboarding process for new sales clients, ensuring a fast, compliant, and seamless experience. Serve as the point of contact for Sales Executives during onboarding, providing them with ongoing guidance on risk requirements, timelines, and documentation needs. Coordinate with Compliance and Onboarding teams to troubleshoot onboarding blockers and escalate issues where required to drive faster resolution. Cross-functional Liaison Act as the translator between Sales, Compliance, and Operations, helping non-technical or non-regulatory stakeholders understand requirements in plain language. Advise sales teams on nuances across different verticals (e.g., FX brokers, PSPs, travel firms, import/export SMEs), enabling more confident qualification and client expectation-setting. Collaborate with product, risk and legal teams to ensure alignment of onboarding practices with evolving business models and regulatory updates. Process Improvement & Enablement Map, refine and document onboarding workflows in partnership with internal teams to improve speed, efficiency and experience. Create enablement resources such as checklists, playbooks, FAQs and vertical-specific guides for Sales to improve first-time-right submissions. Support feedback loops by sharing common sales-side challenges with onboarding and compliance stakeholders for continuous improvement. Sales Support Educate Sales Executives on what constitutes high, medium and low-risk clients and support early-stage qualification and documentation prep. Ensure that commercial momentum built by sales isn't lost post-signature, acting as the "glue" that helps deals become live accounts quickly. Champion our service-led approach to onboarding that reinforces credibility, transparency and trust with clients from day one. Requirements Experience working within a regulated financial services or fintech business in either a sales support, onboarding, or compliance-facing role. Deep understanding of regulated onboarding requirements, ideally across multiple client types (e.g., corporates, financial institutions, fintechs). Commercially aware, with the ability to balance client experience with regulatory risk. Strong interpersonal and stakeholder management skills, with the ability to influence across multiple departments and levels of seniority. Proactive, highly organised and able to prioritise effectively across multiple clients and teams. Familiarity with client risk profiling and onboarding frameworks, ideally including PEPs, sanctions screening, and source of funds/wealth checks. A team player who thrives in a collaborative, mission-driven environment and enjoys working cross-functionally. Comfortable in a fast-paced environment with a flexible, growth mindset. Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential. Additional Information - We work on a hybrid basis from our office in central London. - You must be eligible to work in the UK to be considered for this position. - Full background check will be carried out.
IFX Ltd
About IFX Payments We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly. What we offer Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together. Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count. Benefits 25 days of annual leave + bank holidays and your birthday off. Pension auto-enrolment with salary sacrifice contributions. Healthcare cash plan including support for dental, physio and therapies. Discounts on fitness, cinema discounts, shopping, travel, entertainment and more! Life Insurance. Cycle to work. Nursery fees salary exchange. Employee Assistant Programme Career progression with excellent training and development. Company events - Pub nights, sporting events, seasonal parties, socials Overview of the role We are seeking a dynamic and results-driven Head of Desk (Sales) to lead and manage a team of Business Development Executives focused on selling payments, FX and cross-border services to corporates and financial institutions. The ideal candidate will have a proven track record in sales management, a deep understanding of the FX and payments market, and the ability to drive team performance to achieve ambitious sales objectives. Responsibilities Management Set the context for your team members to perform by setting targets and KPIs that are effectively measurable and ensure the necessary support framework to perform is in place (tools, training, process documentation, structure etc). Create clarity by regularly feeding forward the expectations to your team members (responsibilities, KPIs, priorities etc) and feeding back on their performance through regular conversations (1:1, monthly reviews, etc). Drive results by distributing workload, hiring team members, resolving/escalating issues. Generate energy and engagement , reward high performance and promote a safe work environment for people to thrive. Actively support and encourage your team members personal development and career growth to make it count. Sales Strategy and Planning Strategy Development : Develop and implement sales strategies tailored to the SME market, considering the unique needs of these businesses in the UK. Market Analysis : Conduct regular analysis of market trends, competitor activities, and customer needs to adjust strategies accordingly. Sales Forecasting : Accurately forecast sales revenue and manage the sales pipeline to ensure consistent achievement of targets. Customer Relationship Management / Sales Execution Client Acquisition : Oversee efforts to acquire new SME clients by identifying opportunities and developing tailored propositions. Solution Selling : Guide the team in adopting a consultative sales approach, helping SMEs understand the benefits of the FX and payments solutions offered. Sales Operations CRM Management : Ensure that the team effectively uses CRM systems to manage leads, opportunities, and client interactions. Reporting : Regularly report sales performance to senior management, providing insights and recommendations for continuous improvement. Collaboration and Communication Cross-functional Collaboration : Work closely with other departments, such as marketing, product development, and customer support, to align sales efforts with overall company objectives. Communication : Keep the team informed of company updates, product developments, and market changes that could impact sales activities. Compliance and Risk Management Regulatory Compliance : Ensure that all sales activities comply with relevant regulations and company policies, particularly in the financial services sector. Product Knowledge Expertise : Maintain a deep understanding of the FX and payments products offered, including features, benefits, and differentiators. Training : Ensure the sales team is well-versed in the products and services they are selling, able to address customer inquiries effectively. Business Development Partnerships : Help team identify and pursue strategic partnerships that could expand the company's reach within the SME sector. New Markets : Assist team explore opportunities for market expansion within the UK, leveraging the company's FX and payment solutions to tap into new customer segments. Budget Management Sales Budgeting : Manage the sales budget effectively, allocating resources to the most promising opportunities and ensuring a good return on investment. Cost Control : Monitor and control sales-related expenses to maintain profitability while achieving growth targets. Innovation and Continuous Improvement Feedback Loop : Gather feedback from the sales team and clients to identify areas for improvement in products, services, and sales processes. Innovation : Encourage the team to propose and implement innovative approaches to selling, keeping the company competitive in a rapidly changing market. Requirements Experience in leading and developing high performance teams with the ability to inspire, motivate, and energise teams to achieve high performance within the foreign exchange (FX) or financial services industry. Ability to create context and clarity for team members and handle difficult conversations. Ability to create a results-orientated environment where success is celebrated and rewarded appropriately. Strong understanding of the FX market, including products, services, and regulatory environment in the UK and Canada. Excellent communication, negotiation, and interpersonal skills. Strong analytical skills with the ability to interpret sales data and market trends. A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance. Adaptable, tenacious and flexible who is able to perform under pressure. Proficient in CRM systems and other sales management tools. Bachelor's degree in Business, Finance, or a related field; a relevant postgraduate qualification is a plus. Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential. Additional Information - We work on a hybrid basis from our office in central London. - You must be eligible to work in the UK to be considered for this position. - Full background check will be carried out.
About IFX Payments We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: to Win. Properly. What we offer Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together. Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing: Make it count. Benefits 25 days of annual leave + bank holidays and your birthday off. Pension auto-enrolment with salary sacrifice contributions. Healthcare cash plan including support for dental, physio and therapies. Discounts on fitness, cinema discounts, shopping, travel, entertainment and more! Life Insurance. Cycle to work. Nursery fees salary exchange. Employee Assistant Programme Career progression with excellent training and development. Company events - Pub nights, sporting events, seasonal parties, socials Overview of the role We are seeking a dynamic and results-driven Head of Desk (Sales) to lead and manage a team of Business Development Executives focused on selling payments, FX and cross-border services to corporates and financial institutions. The ideal candidate will have a proven track record in sales management, a deep understanding of the FX and payments market, and the ability to drive team performance to achieve ambitious sales objectives. Responsibilities Management Set the context for your team members to perform by setting targets and KPIs that are effectively measurable and ensure the necessary support framework to perform is in place (tools, training, process documentation, structure etc). Create clarity by regularly feeding forward the expectations to your team members (responsibilities, KPIs, priorities etc) and feeding back on their performance through regular conversations (1:1, monthly reviews, etc). Drive results by distributing workload, hiring team members, resolving/escalating issues. Generate energy and engagement , reward high performance and promote a safe work environment for people to thrive. Actively support and encourage your team members personal development and career growth to make it count. Sales Strategy and Planning Strategy Development : Develop and implement sales strategies tailored to the SME market, considering the unique needs of these businesses in the UK. Market Analysis : Conduct regular analysis of market trends, competitor activities, and customer needs to adjust strategies accordingly. Sales Forecasting : Accurately forecast sales revenue and manage the sales pipeline to ensure consistent achievement of targets. Customer Relationship Management / Sales Execution Client Acquisition : Oversee efforts to acquire new SME clients by identifying opportunities and developing tailored propositions. Solution Selling : Guide the team in adopting a consultative sales approach, helping SMEs understand the benefits of the FX and payments solutions offered. Sales Operations CRM Management : Ensure that the team effectively uses CRM systems to manage leads, opportunities, and client interactions. Reporting : Regularly report sales performance to senior management, providing insights and recommendations for continuous improvement. Collaboration and Communication Cross-functional Collaboration : Work closely with other departments, such as marketing, product development, and customer support, to align sales efforts with overall company objectives. Communication : Keep the team informed of company updates, product developments, and market changes that could impact sales activities. Compliance and Risk Management Regulatory Compliance : Ensure that all sales activities comply with relevant regulations and company policies, particularly in the financial services sector. Product Knowledge Expertise : Maintain a deep understanding of the FX and payments products offered, including features, benefits, and differentiators. Training : Ensure the sales team is well-versed in the products and services they are selling, able to address customer inquiries effectively. Business Development Partnerships : Help team identify and pursue strategic partnerships that could expand the company's reach within the SME sector. New Markets : Assist team explore opportunities for market expansion within the UK, leveraging the company's FX and payment solutions to tap into new customer segments. Budget Management Sales Budgeting : Manage the sales budget effectively, allocating resources to the most promising opportunities and ensuring a good return on investment. Cost Control : Monitor and control sales-related expenses to maintain profitability while achieving growth targets. Innovation and Continuous Improvement Feedback Loop : Gather feedback from the sales team and clients to identify areas for improvement in products, services, and sales processes. Innovation : Encourage the team to propose and implement innovative approaches to selling, keeping the company competitive in a rapidly changing market. Requirements Experience in leading and developing high performance teams with the ability to inspire, motivate, and energise teams to achieve high performance within the foreign exchange (FX) or financial services industry. Ability to create context and clarity for team members and handle difficult conversations. Ability to create a results-orientated environment where success is celebrated and rewarded appropriately. Strong understanding of the FX market, including products, services, and regulatory environment in the UK and Canada. Excellent communication, negotiation, and interpersonal skills. Strong analytical skills with the ability to interpret sales data and market trends. A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance. Adaptable, tenacious and flexible who is able to perform under pressure. Proficient in CRM systems and other sales management tools. Bachelor's degree in Business, Finance, or a related field; a relevant postgraduate qualification is a plus. Diversity & Inclusion We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential. Additional Information - We work on a hybrid basis from our office in central London. - You must be eligible to work in the UK to be considered for this position. - Full background check will be carried out.