About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Trainline Partner Solutions Trainline Partner Solutions (TPS) powers the technology that enables Travel Management Companies (TMCs), Online Booking Tools (OBTs), and other distribution partners across Europe to sell and manage rail travel seamlessly. We're looking for an experienced Senior Product Manager to lead our Distribution Agent Tools product suite - the set of tools that allow our B2B partners to search, book, ticket, and service rail journeys efficiently and at scale. This is a pivotal role at the heart of our B2B business. You'll define the strategy and roadmap for how our Distribution Agent Tools evolve to help TPS and our partners grow - scaling sellable rail content and market reach, strengthening partner experience and retention, and extending the flexibility and reach of our platform so it's the easiest to adopt, integrate, and scale with. If you're passionate about product management and are looking for an opportunity to work with seasoned leaders in an ambitious, market-leading tech organisation, then this role is for you! In this role as the Senior Product Manager, you will Own the vision and roadmap for the Distribution Agent Tools product suite, aligning with Trainline Partner Solutions' broader strategy. Deeply understand the needs of TMCs, OBTs, and distribution partners, identifying opportunities to make rail seamless, reliable, and high-performing - simplifying workflows, enriching capabilities, and enhancing servicing experiences. Engage directly with our partners, building trusted relationships and collaborating closely to design experiences they love - ensuring our tools solve real partner challenges while creating measurable value. Define and drive OKRs and KPIs, ensuring they align with company goals and positioning you as the go-to person for everything related to Distribution Agent Tools. Lead discovery and delivery of new features, working closely with engineering, commercial, design, and data teams to bring impactful products to market. Lead a squad of engineers, focused on delivering best-in-class agent and traveller experiences for our partners and their corporate clients. Balance strategic investments with near-term partner needs, ensuring we deliver both immediate value and long-term differentiation in the B2B travel ecosystem. Use data to inform decisions, defining clear success metrics and ensuring product outcomes are measurable and aligned with business goals. Collaborate closely across teams, including commercial, supply, EU inventory, and other product functions, to ensure alignment and consistency in how we deliver rail content, capabilities, and experiences to partners across markets. Stay close to the market, maintaining a deep understanding of the competitive landscape in rail distribution - including emerging players, evolving TMC and OBT propositions, and wider industry or regulatory developments such as Great British Railways (GBR) - to inform strategy and positioning. Live the Trainline values and behaviours, fostering a collaborative and high-performing Product and Engineering culture. We'd love to hear from you if you have A track record of driving meaningful improvements and consistent delivery across complex, sometimes technical areas, while continually improving customer experience. Proven experience in a Product Management role within a fast-paced eCommerce, Travel, Marketplace, or Technology environment, where you've made critical decisions that impact customers at scale. Demonstrated success working directly with B2B customers or partners, shaping product solutions that deliver tangible business outcomes and strengthen strategic relationships. Product leadership skills - knowing when to push forward, when to pivot, and how to focus on the highest-impact opportunities. Experience working with cross-functional teams, including commercial, data science, UX, and engineering, to create a seamless customer experience. Strong analytical thinking and decision-making skills, leveraging both quantitative and qualitative insights to drive product success. The ability to measure, communicate, and champion outcomes effectively. Experience working with technical products (e.g. APIs) and confidence operating in technical contexts, collaborating closely with engineering and architecture teams. Hands-on experience working with Agile frameworks, writing user stories, setting sprint goals, defining acceptance criteria, and tracking product metrics. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Nov 12, 2025
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Trainline Partner Solutions Trainline Partner Solutions (TPS) powers the technology that enables Travel Management Companies (TMCs), Online Booking Tools (OBTs), and other distribution partners across Europe to sell and manage rail travel seamlessly. We're looking for an experienced Senior Product Manager to lead our Distribution Agent Tools product suite - the set of tools that allow our B2B partners to search, book, ticket, and service rail journeys efficiently and at scale. This is a pivotal role at the heart of our B2B business. You'll define the strategy and roadmap for how our Distribution Agent Tools evolve to help TPS and our partners grow - scaling sellable rail content and market reach, strengthening partner experience and retention, and extending the flexibility and reach of our platform so it's the easiest to adopt, integrate, and scale with. If you're passionate about product management and are looking for an opportunity to work with seasoned leaders in an ambitious, market-leading tech organisation, then this role is for you! In this role as the Senior Product Manager, you will Own the vision and roadmap for the Distribution Agent Tools product suite, aligning with Trainline Partner Solutions' broader strategy. Deeply understand the needs of TMCs, OBTs, and distribution partners, identifying opportunities to make rail seamless, reliable, and high-performing - simplifying workflows, enriching capabilities, and enhancing servicing experiences. Engage directly with our partners, building trusted relationships and collaborating closely to design experiences they love - ensuring our tools solve real partner challenges while creating measurable value. Define and drive OKRs and KPIs, ensuring they align with company goals and positioning you as the go-to person for everything related to Distribution Agent Tools. Lead discovery and delivery of new features, working closely with engineering, commercial, design, and data teams to bring impactful products to market. Lead a squad of engineers, focused on delivering best-in-class agent and traveller experiences for our partners and their corporate clients. Balance strategic investments with near-term partner needs, ensuring we deliver both immediate value and long-term differentiation in the B2B travel ecosystem. Use data to inform decisions, defining clear success metrics and ensuring product outcomes are measurable and aligned with business goals. Collaborate closely across teams, including commercial, supply, EU inventory, and other product functions, to ensure alignment and consistency in how we deliver rail content, capabilities, and experiences to partners across markets. Stay close to the market, maintaining a deep understanding of the competitive landscape in rail distribution - including emerging players, evolving TMC and OBT propositions, and wider industry or regulatory developments such as Great British Railways (GBR) - to inform strategy and positioning. Live the Trainline values and behaviours, fostering a collaborative and high-performing Product and Engineering culture. We'd love to hear from you if you have A track record of driving meaningful improvements and consistent delivery across complex, sometimes technical areas, while continually improving customer experience. Proven experience in a Product Management role within a fast-paced eCommerce, Travel, Marketplace, or Technology environment, where you've made critical decisions that impact customers at scale. Demonstrated success working directly with B2B customers or partners, shaping product solutions that deliver tangible business outcomes and strengthen strategic relationships. Product leadership skills - knowing when to push forward, when to pivot, and how to focus on the highest-impact opportunities. Experience working with cross-functional teams, including commercial, data science, UX, and engineering, to create a seamless customer experience. Strong analytical thinking and decision-making skills, leveraging both quantitative and qualitative insights to drive product success. The ability to measure, communicate, and champion outcomes effectively. Experience working with technical products (e.g. APIs) and confidence operating in technical contexts, collaborating closely with engineering and architecture teams. Hands-on experience working with Agile frameworks, writing user stories, setting sprint goals, defining acceptance criteria, and tracking product metrics. More information Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Data Science & Analytics at Trainline Data Science & Analytics (DSA) is central to how we build products, delight our customers and grow our business. Our Data Scientists are embedded alongside Data Analysts in cross-functional teams which exist across commercial and product. Data Scientists have a high degree of autonomy and are empowered to drive the success of their teams, using all data and techniques at their disposal. As a Data Scientist, you will be involved in driving insights and strategy for the commercial and supply teams, helping Trainline understand and improve its coverage and offerings. You will create focus through the right metrics, guide decisions with robust analysis, and shape strategy through evidence. Your role is to uncover the underlying dynamics of a complex rail ecosystem and turn them into clear direction and measurable impact, using the analytical and statistical techniques that best unlock value. Data Science and Analytics at Trainline exists within the wider data organisation as part of the tech org, and is complemented by data engineering teams, data platform teams, and ML teams for when deep ML and AI techniques are required. Our autonomous model creates a huge opportunity for personal influence and impact - as the data scientist on the team you will be actively driving innovation on the team by contributing to strategy, execution and continuous learning. As a Data Scientist at Trainline, you will As a Data Scientist, you will be responsible for influencing product and commercial outcomes, have the autonomy to make things happen and must obsess about having business impact. More specifically you will: Develop deep understanding of the network and supply ecosystem and how these shape Trainline's growth. Contribute to roadmap and priorities for the commercial + supply domains, ensuring alignment with Trainline's growth strategy. Drive cross-functional reviews with commercial, carrier, and product stakeholders to track performance against goals. Identify and articulate new opportunities, helping shape where Trainline should invest. Support product interventions and commercial initiatives through data-driven experimentation and analysis, enabling accountability and impact. Define focus through metrics, market intelligence, and product understanding. We'd love to hear from you if you have 2+ years commercial experience using data science and analytics to drive business decisions. Experience working in complex supply/demand environments (transport, marketplaces, travel, e-commerce, etc.). Skilled in analysing availability, capacity, and pricing data to uncover growth opportunities or diagnose performance issues. Strong grasp of experimental design and causal inference in less-controlled environments where attribution is difficult). Comfort balancing strategic framing (where to invest, how to win) with operational analytics Strong PowerPoint and presentation/ communication skills. Strong data visualisation skills using tools like Tableau, Spotfire, Power BI etc. Expertise in predictive modelling, including both parametric (e.g. logit/probit) and non-parametric (e.g. random forest, neural net) techniques as well as wider ML techniques like clustering / random forest (desirable). Tech Stack: SQL, Python, R, Tableau, AWS Athena + More! More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Oct 30, 2025
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. Introducing Data Science & Analytics at Trainline Data Science & Analytics (DSA) is central to how we build products, delight our customers and grow our business. Our Data Scientists are embedded alongside Data Analysts in cross-functional teams which exist across commercial and product. Data Scientists have a high degree of autonomy and are empowered to drive the success of their teams, using all data and techniques at their disposal. As a Data Scientist, you will be involved in driving insights and strategy for the commercial and supply teams, helping Trainline understand and improve its coverage and offerings. You will create focus through the right metrics, guide decisions with robust analysis, and shape strategy through evidence. Your role is to uncover the underlying dynamics of a complex rail ecosystem and turn them into clear direction and measurable impact, using the analytical and statistical techniques that best unlock value. Data Science and Analytics at Trainline exists within the wider data organisation as part of the tech org, and is complemented by data engineering teams, data platform teams, and ML teams for when deep ML and AI techniques are required. Our autonomous model creates a huge opportunity for personal influence and impact - as the data scientist on the team you will be actively driving innovation on the team by contributing to strategy, execution and continuous learning. As a Data Scientist at Trainline, you will As a Data Scientist, you will be responsible for influencing product and commercial outcomes, have the autonomy to make things happen and must obsess about having business impact. More specifically you will: Develop deep understanding of the network and supply ecosystem and how these shape Trainline's growth. Contribute to roadmap and priorities for the commercial + supply domains, ensuring alignment with Trainline's growth strategy. Drive cross-functional reviews with commercial, carrier, and product stakeholders to track performance against goals. Identify and articulate new opportunities, helping shape where Trainline should invest. Support product interventions and commercial initiatives through data-driven experimentation and analysis, enabling accountability and impact. Define focus through metrics, market intelligence, and product understanding. We'd love to hear from you if you have 2+ years commercial experience using data science and analytics to drive business decisions. Experience working in complex supply/demand environments (transport, marketplaces, travel, e-commerce, etc.). Skilled in analysing availability, capacity, and pricing data to uncover growth opportunities or diagnose performance issues. Strong grasp of experimental design and causal inference in less-controlled environments where attribution is difficult). Comfort balancing strategic framing (where to invest, how to win) with operational analytics Strong PowerPoint and presentation/ communication skills. Strong data visualisation skills using tools like Tableau, Spotfire, Power BI etc. Expertise in predictive modelling, including both parametric (e.g. logit/probit) and non-parametric (e.g. random forest, neural net) techniques as well as wider ML techniques like clustering / random forest (desirable). Tech Stack: SQL, Python, R, Tableau, AWS Athena + More! More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high speed journey. Introducing Data Science & Analytics at Trainline Data Science & Analytics (DSA) is central to how we build products, delight our customers and grow our business. Our Data Scientists are embedded alongside Data Analysts in cross functional teams which exist across product and marketing. Data Scientists have a high degree of autonomy and are empowered to drive the success of their teams, using all data and techniques at their disposal. As a Data Scientist, you will be involved in driving insights and strategy for the product team, creating and measuring value through experimentation, creating focus through metrics and goals, and building deep learning about what is most impactful for each team. You will be able to determine the underlying dynamics of our complex ecosystem and use this to deliver insights and strategic direction, but your main focus will be a complete obsession with driving impact within the product team, drawing on whatever analytical and statistical techniques that will unlock the most benefits. Data Science and Analytics at Trainline exists within the wider data organisation as part of the tech org, and is complemented by data engineering teams, data platform teams, and ML teams for when deep ML and AI techniques are required. Our autonomous model creates a huge opportunity for personal influence and impact - as the data scientist on the team you will be actively driving innovation on the team by contributing to strategy, execution and continuous learning. As a Senior Data Scientist at Trainline, you will As a Senior Data Scientist, you will be embedded within Trainline Partner Solutions (TPS), which is the B2B arm of Trainline that provides seamless rail travel solutions for businesses, travel retailers, and rail carriers across the UK and Europe. TPS also works to develop new technologies / products and is at the forefront of the rail industry, presenting opportunities to launch new products, work to develop product market fit and go deep with techniques like geospatial and graph analyses. With a team of over a hundred technologists delivering daily data driven product releases and platform updates, TPS prioritises scalability, security and above all else innovation. As sustainability becomes a key focus in travel, TPS is dedicated to making rail a more accessible and efficient choice for businesses and travellers alike. As a Senior Data Scientist, you will be responsible for influencing product and business outcomes, have the autonomy to make things happen and must obsess about having business impact. More specifically you will: Develop deep understanding of our product experiences and opportunities for growth. Actively contribute to roadmap and goals for the product team. Drive regular cross functional team reviews to measure progress toward goals. Discover and articulate new product opportunities helping shape the team's direction. Support product experiments, launches, growth through data driven decision making while keeping the team accountable and impactful. Define focus through metrics to enable a broad spectrum of learning from experimentation/release cycles. We'd love to hear from you if you have 5+ years commercial experience using data science and analytics to drive business decisions. Ability to distil and communicate results of complex analysis clearly and effectively to all levels including senior management. Experience of product engagement evaluation and measurement of success. For example, running A/B tests to evaluate product effectiveness or using front end data to quantify the effectiveness of new features and how it changes user engagement. Ability to navigate data sets of varying complexity/ambiguity and conduct analysis to derive clear insights and actionable results. Strong PowerPoint and presentation/communication skills. Strong data visualisation skills using tools like Tableau, Spotfire, Power BI etc. Expertise in predictive modelling, including both parametric (e.g. logit/probit) and non parametric (e.g. random forest, neural net) techniques as well as wider ML techniques like clustering / random forest (desirable). Tech Stack: SQL, Python, R, Tableau, AWS Athena + More! More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for 1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
Oct 30, 2025
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high speed journey. Introducing Data Science & Analytics at Trainline Data Science & Analytics (DSA) is central to how we build products, delight our customers and grow our business. Our Data Scientists are embedded alongside Data Analysts in cross functional teams which exist across product and marketing. Data Scientists have a high degree of autonomy and are empowered to drive the success of their teams, using all data and techniques at their disposal. As a Data Scientist, you will be involved in driving insights and strategy for the product team, creating and measuring value through experimentation, creating focus through metrics and goals, and building deep learning about what is most impactful for each team. You will be able to determine the underlying dynamics of our complex ecosystem and use this to deliver insights and strategic direction, but your main focus will be a complete obsession with driving impact within the product team, drawing on whatever analytical and statistical techniques that will unlock the most benefits. Data Science and Analytics at Trainline exists within the wider data organisation as part of the tech org, and is complemented by data engineering teams, data platform teams, and ML teams for when deep ML and AI techniques are required. Our autonomous model creates a huge opportunity for personal influence and impact - as the data scientist on the team you will be actively driving innovation on the team by contributing to strategy, execution and continuous learning. As a Senior Data Scientist at Trainline, you will As a Senior Data Scientist, you will be embedded within Trainline Partner Solutions (TPS), which is the B2B arm of Trainline that provides seamless rail travel solutions for businesses, travel retailers, and rail carriers across the UK and Europe. TPS also works to develop new technologies / products and is at the forefront of the rail industry, presenting opportunities to launch new products, work to develop product market fit and go deep with techniques like geospatial and graph analyses. With a team of over a hundred technologists delivering daily data driven product releases and platform updates, TPS prioritises scalability, security and above all else innovation. As sustainability becomes a key focus in travel, TPS is dedicated to making rail a more accessible and efficient choice for businesses and travellers alike. As a Senior Data Scientist, you will be responsible for influencing product and business outcomes, have the autonomy to make things happen and must obsess about having business impact. More specifically you will: Develop deep understanding of our product experiences and opportunities for growth. Actively contribute to roadmap and goals for the product team. Drive regular cross functional team reviews to measure progress toward goals. Discover and articulate new product opportunities helping shape the team's direction. Support product experiments, launches, growth through data driven decision making while keeping the team accountable and impactful. Define focus through metrics to enable a broad spectrum of learning from experimentation/release cycles. We'd love to hear from you if you have 5+ years commercial experience using data science and analytics to drive business decisions. Ability to distil and communicate results of complex analysis clearly and effectively to all levels including senior management. Experience of product engagement evaluation and measurement of success. For example, running A/B tests to evaluate product effectiveness or using front end data to quantify the effectiveness of new features and how it changes user engagement. Ability to navigate data sets of varying complexity/ambiguity and conduct analysis to derive clear insights and actionable results. Strong PowerPoint and presentation/communication skills. Strong data visualisation skills using tools like Tableau, Spotfire, Power BI etc. Expertise in predictive modelling, including both parametric (e.g. logit/probit) and non parametric (e.g. random forest, neural net) techniques as well as wider ML techniques like clustering / random forest (desirable). Tech Stack: SQL, Python, R, Tableau, AWS Athena + More! More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for 1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail ️ Own It - We focus on every customer, partner and journey Travel Together - We're one team ️ Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high speed journey. Introducing User Research at Trainline User Research is central to how we understand our customers, shape product decisions, and drive business growth. Our Lead User Researcher will be embedded within cross functional product teams, working closely with product managers, designers, data scientists, and engineers. User Research at Trainline sits within the wider product and data organisation, collaborating closely with data science, analytics, and UX teams. Our collaborative and autonomous environment offers significant opportunities for personal influence and impact - as the lead researcher, you will drive innovation by shaping research strategy, mentoring other team members, and continuously evolving our approach to understanding customer needs. We're looking for an experienced Lead User Researcher to design and lead a new research program aimed at tracking how well Trainline products support customers in regards to the company's key pillars. This is a high impact, contract role focused on the creation of a cross market, long term program that will enable the company to continuously measure the customer experience, identify and evaluate product improvement opportunities and inform strategic decision making. Working closely with product, commercial and data teams, you will combine qualitative and quantitative research methods to deliver actionable insights that drive business growth. As a Lead User Researcher at Trainline, you will Develop and lead a cross market customer insight program to track and evaluate the Customer Value Proposition, specifically on how the customer experience aligns with Trainline's product vision. Critically review existing customer experience trackers to identify optimisation opportunities and design a coordinated and comprehensive Customer Value Proposition measurement program. Lead mixed methods research projects, triangulating qualitative and quantitative data and contextualising it in the user experience, to provide a holistic view of customers' satisfaction with the product. Collaborate cross functionally with product managers, data scientists and commercial stakeholders to align research objectives with business goals. Partner with analytics and data science teams to define customer experience metrics that complement other existing data sources, to craft comprehensive customer insight. Independently lead end to end research initiatives, ensuring clear alignment, communication of milestones, and measurable business impact. Mentor and coach other researchers, within and beyond your main project's scope, fostering a collaborative and supportive team environment. Translate complex insight into clear, actionable recommendations that inform and influence decisions across product, commercial, and leadership teams. Design scalable research systems and frameworks that elevate research practice. Drive continuous improvement by adopting iterative approaches to project planning, defining key success metrics and pro actively course correcting if needed. Proactively identify new research opportunities emerging from your learning, and participate in roadmap development. We'd love to hear from you if you have 7+ years of applied, hands on, UX or product research experience, ideally within complex, fast paced organisations. Expertise in mixed methods research, with high proficiency in quantitative methods and how to integrate them with qualitative methods, including applied statistics and thematic analysis of large sets of qualitative data. Fluency in interpreting behavioural and attitudinal data. Proven ability to design, launch, and deliver research programs that measure customer experience and product effectiveness. Proven track of proactively and successfully selling and socialising research at all company levels. Strong project management skills with a track record of leading cross functional initiatives across stakeholders (product management, data science, design, and commercial). Experience mentoring and coaching other researchers or stakeholders. Excellent communication skills with the ability to clearly present complex research findings to stakeholders at all levels, including senior management. Highly proactive, self driven and comfortable operating with autonomy and accountability, and skilled at bringing stakeholders and teams on board with new initiatives. Experience in travel, hospitality, e commerce or other data rich complex international products is a plus. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2 for 1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Check us out on LinkedIn, Instagram and Glassdoor!
Oct 29, 2025
Full time
About us We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. Great journeys start with Trainline Now Europe's number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco friendly and affordable as it should be. Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high speed journey. Introducing User Research at Trainline User Research is central to how we understand our customers, shape product decisions, and drive business growth. Our Lead User Researcher will be embedded within cross functional product teams, working closely with product managers, designers, data scientists, and engineers. User Research at Trainline sits within the wider product and data organisation, collaborating closely with data science, analytics, and UX teams. Our collaborative and autonomous environment offers significant opportunities for personal influence and impact - as the lead researcher, you will drive innovation by shaping research strategy, mentoring other team members, and continuously evolving our approach to understanding customer needs. We're looking for an experienced Lead User Researcher to design and lead a new research program aimed at tracking how well Trainline products support customers in regards to the company's key pillars. This is a high impact, contract role focused on the creation of a cross market, long term program that will enable the company to continuously measure the customer experience, identify and evaluate product improvement opportunities and inform strategic decision making. Working closely with product, commercial and data teams, you will combine qualitative and quantitative research methods to deliver actionable insights that drive business growth. As a Lead User Researcher at Trainline, you will Develop and lead a cross market customer insight program to track and evaluate the Customer Value Proposition, specifically on how the customer experience aligns with Trainline's product vision. Critically review existing customer experience trackers to identify optimisation opportunities and design a coordinated and comprehensive Customer Value Proposition measurement program. Lead mixed methods research projects, triangulating qualitative and quantitative data and contextualising it in the user experience, to provide a holistic view of customers' satisfaction with the product. Collaborate cross functionally with product managers, data scientists and commercial stakeholders to align research objectives with business goals. Partner with analytics and data science teams to define customer experience metrics that complement other existing data sources, to craft comprehensive customer insight. Independently lead end to end research initiatives, ensuring clear alignment, communication of milestones, and measurable business impact. Mentor and coach other researchers, within and beyond your main project's scope, fostering a collaborative and supportive team environment. Translate complex insight into clear, actionable recommendations that inform and influence decisions across product, commercial, and leadership teams. Design scalable research systems and frameworks that elevate research practice. Drive continuous improvement by adopting iterative approaches to project planning, defining key success metrics and pro actively course correcting if needed. Proactively identify new research opportunities emerging from your learning, and participate in roadmap development. We'd love to hear from you if you have 7+ years of applied, hands on, UX or product research experience, ideally within complex, fast paced organisations. Expertise in mixed methods research, with high proficiency in quantitative methods and how to integrate them with qualitative methods, including applied statistics and thematic analysis of large sets of qualitative data. Fluency in interpreting behavioural and attitudinal data. Proven ability to design, launch, and deliver research programs that measure customer experience and product effectiveness. Proven track of proactively and successfully selling and socialising research at all company levels. Strong project management skills with a track record of leading cross functional initiatives across stakeholders (product management, data science, design, and commercial). Experience mentoring and coaching other researchers or stakeholders. Excellent communication skills with the ability to clearly present complex research findings to stakeholders at all levels, including senior management. Highly proactive, self driven and comfortable operating with autonomy and accountability, and skilled at bringing stakeholders and teams on board with new initiatives. Experience in travel, hospitality, e commerce or other data rich complex international products is a plus. More information: Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2 for 1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family friendly benefits. We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: Think Big - We're building the future of rail Own It - We focus on every customer, partner and journey Travel Together - We're one team Do Good - We make a positive impact We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. Interested in finding out more about what it's like to work at Trainline? Check us out on LinkedIn, Instagram and Glassdoor!