Help keep our day centre and night shelter for people experiencing homelessness run smoothly and effiiciently. About the role The Operations Coordinator will play an important role in the smooth running of the day centre and night shelter. Working with the Operations Lead, the post holder will secure a diverse and active cohort of volunteers able to fill all the necessary shifts, ensure the building is well maintained and manage the stock of necessary provisions so that guests are adequately provided for. We particularly welcome those with lived experience of homelessness who are able to bring their expertise through experience to the role. Key responsibilities: Volunteers Work with the Operations Lead in the recruitment, training and onboarding of our volunteers, coordinating any relevant checks as required Manage volunteer rotas for all our projects: ensuring all shifts are filled in a timely fashion Contribute to our engagement with volunteers to ensure they have the best possible experience. This includes supporting the Operations Lead in managing the volunteer advisory group and the provision of training and development of volunteers Ensure the volunteer CRM system is kept up to date with all aspects of volunteer data and contribute ideas and actions to improve the process Contribute to regular volunteer communication including volunteer newsletters Contribute to reports for trustees and other stakeholders on our volunteers and their contribution to the smooth running of the centre. Premises Timely reporting of any damage to the property, fixtures and fittings and liaising with the local authority and repair teams Undertake actions as required to ensure the health and safety of the premises, guests, staff, and volunteers. This includes fire alarm tests and fire drills, emergency lighting tests, acting as a fire warden, security alarm tests, and any other health and safety aspects of the premises. Logistics and administration Undertake the ordering of food, stocking of food donations, and timely communications to volunteer cooks Ensure all costs are properly recorded and shared with our bookkeeper Undertake other administrative tasks as required. Organisational engagement Contribute to organisational strategic planning and review of progress Contribute to the development of grant proposals and reporting as required Contribute to the development of relevant organisational policies and procedures Develop collaborative working relationships with all staff and volunteers.
Feb 19, 2026
Full time
Help keep our day centre and night shelter for people experiencing homelessness run smoothly and effiiciently. About the role The Operations Coordinator will play an important role in the smooth running of the day centre and night shelter. Working with the Operations Lead, the post holder will secure a diverse and active cohort of volunteers able to fill all the necessary shifts, ensure the building is well maintained and manage the stock of necessary provisions so that guests are adequately provided for. We particularly welcome those with lived experience of homelessness who are able to bring their expertise through experience to the role. Key responsibilities: Volunteers Work with the Operations Lead in the recruitment, training and onboarding of our volunteers, coordinating any relevant checks as required Manage volunteer rotas for all our projects: ensuring all shifts are filled in a timely fashion Contribute to our engagement with volunteers to ensure they have the best possible experience. This includes supporting the Operations Lead in managing the volunteer advisory group and the provision of training and development of volunteers Ensure the volunteer CRM system is kept up to date with all aspects of volunteer data and contribute ideas and actions to improve the process Contribute to regular volunteer communication including volunteer newsletters Contribute to reports for trustees and other stakeholders on our volunteers and their contribution to the smooth running of the centre. Premises Timely reporting of any damage to the property, fixtures and fittings and liaising with the local authority and repair teams Undertake actions as required to ensure the health and safety of the premises, guests, staff, and volunteers. This includes fire alarm tests and fire drills, emergency lighting tests, acting as a fire warden, security alarm tests, and any other health and safety aspects of the premises. Logistics and administration Undertake the ordering of food, stocking of food donations, and timely communications to volunteer cooks Ensure all costs are properly recorded and shared with our bookkeeper Undertake other administrative tasks as required. Organisational engagement Contribute to organisational strategic planning and review of progress Contribute to the development of grant proposals and reporting as required Contribute to the development of relevant organisational policies and procedures Develop collaborative working relationships with all staff and volunteers.
Support homelessness people by helping them into stable accommodation, improve their health and wellbeing, and gain independence. About the role This role will play a vital role in supporting guests using our all year-round Day Centre and Night Shelter. You will work within a casework team working with clients on a 1:1 basis to develop and deliver individual support plans and will work in partnership with local organisations to provide a joined-up response to homelessness. Recognising homelessness is often a result of complex and multiple problems, you will use your communication and organisational skills to work with existing agencies and organisations to identify the best course of action for each individual. This role offers the opportunity to make a meaningful impact on the lives of individuals experiencing homelessness while developing your skills in communication and fundraising to support the charity's mission. We as an organisation are committed to ongoing professional development through our network of partners and support organisations both local and national. The variety within this role would suit someone who is looking to gain casework experience, or someone looking to broaden their existing knowledge. Key responsibilities: Operational Support the assessment of referrals in partnership with external referral agencies to determine suitability for all of our services Maintain accurate and up-to-date records on the client database, ensuring all information is handled securely and confidentially Work closely and collaboratively with colleagues, volunteers, and external support organisations to provide coordinated support. Client engagement Assist in co-producing and delivering personalised support plans with each client that reflect their goals Take responsibility for a cohort of clients and undertake regular check-ins with them, liaising with external agencies to explore appropriate move-on options Help coordinate transitions from GHP services to next-stage accommodation or support Build positive relationships with clients, engaging with empathy, professionalism, and respect Offer wider support and referrals around welfare, housing, and wellbeing issues as determined by their personal support plan. Service Development Develop personable & positive working relationships with a wide range of local services Contribute ideas to improve client processes and service delivery Assist in collecting and reporting feedback and data to support service evaluation to a range of stakeholders including trustees, funders and others. Organisational engagement Contribute to organisational strategic planning and review of progress Contribute to the development of grant proposals and reporting as required Contribute to the development of relevant organisational policies and procedures Develop collaborative working relationships with all staff and volunteers. For a full job description and person specification go to We're hiring - Greenwich Homeless Project.
Feb 19, 2026
Full time
Support homelessness people by helping them into stable accommodation, improve their health and wellbeing, and gain independence. About the role This role will play a vital role in supporting guests using our all year-round Day Centre and Night Shelter. You will work within a casework team working with clients on a 1:1 basis to develop and deliver individual support plans and will work in partnership with local organisations to provide a joined-up response to homelessness. Recognising homelessness is often a result of complex and multiple problems, you will use your communication and organisational skills to work with existing agencies and organisations to identify the best course of action for each individual. This role offers the opportunity to make a meaningful impact on the lives of individuals experiencing homelessness while developing your skills in communication and fundraising to support the charity's mission. We as an organisation are committed to ongoing professional development through our network of partners and support organisations both local and national. The variety within this role would suit someone who is looking to gain casework experience, or someone looking to broaden their existing knowledge. Key responsibilities: Operational Support the assessment of referrals in partnership with external referral agencies to determine suitability for all of our services Maintain accurate and up-to-date records on the client database, ensuring all information is handled securely and confidentially Work closely and collaboratively with colleagues, volunteers, and external support organisations to provide coordinated support. Client engagement Assist in co-producing and delivering personalised support plans with each client that reflect their goals Take responsibility for a cohort of clients and undertake regular check-ins with them, liaising with external agencies to explore appropriate move-on options Help coordinate transitions from GHP services to next-stage accommodation or support Build positive relationships with clients, engaging with empathy, professionalism, and respect Offer wider support and referrals around welfare, housing, and wellbeing issues as determined by their personal support plan. Service Development Develop personable & positive working relationships with a wide range of local services Contribute ideas to improve client processes and service delivery Assist in collecting and reporting feedback and data to support service evaluation to a range of stakeholders including trustees, funders and others. Organisational engagement Contribute to organisational strategic planning and review of progress Contribute to the development of grant proposals and reporting as required Contribute to the development of relevant organisational policies and procedures Develop collaborative working relationships with all staff and volunteers. For a full job description and person specification go to We're hiring - Greenwich Homeless Project.
