Veeam Software
Senior Manager, Customer Success Engineering London, United Kingdom Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands. About the role The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes acrossVeeamData Platform. This role balances strategic planning with hands on execution leadership, ensuring customers realize value,improveresilience, expand adoption, and reduce renewal risk. This leader is accountable for building scalable customer success engineering practices across onboarding, adoption, technical success planning, resilience maturity, executive engagement, and renewal readiness. The Senior Manager serves as a coach, operational leader, customer escalation point, and cross functional partnertoSales, Renewals, Product, Support, Professional Services, and Technical Account Management. The ideal candidate is a proven technical people leader with strong customer engagement skills, deep understanding of enterprise IT and data resilience, and the ability to translate customer businessobjectivesinto measurable technical outcomes. Whatyou'lldo Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes. Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation. Drive scalable technical capability across the team, includingexpertisein Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation. Establish and improve standards for customer success plans,adoptionroadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication. Ensure Customer Success Engineers translate customer businessobjectivesinto co-signed, measurable success plans with time-bound value milestones. Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning. Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team'sbook of business. Act as a senior advisor and escalation point for strategic enterprise customers, especially whenresilienceposture, executive alignment, adoption risk, or renewal risk requires leadership intervention. Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success engineering activities with account strategy, product roadmap feedback, and revenue priorities. Build repeatable plays, enablement, and best practices that improve time-to-first-value,adoptionbreadth and depth, retention, expansion readiness, andreferenceability. Drive continuous improvement in team operations, including capacity planning, account coverage, scorecard hygiene, forecasting inputs, and operating efficiency. Contribute to business planning byidentifyinggrowth opportunities, influencing account strategy, supporting expansion motions, and aligning team performance with retention and revenue goals. Ensure the teamremainsfocused on advisory, adoption, resilience, and value realization outcomes while routing break-fix issues, hands on technical operations, commercial negotiations, and renewal quoting to theappropriate teams. Whatyou'llbring Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, backup and recovery, cloud, infrastructure, technical consulting, pre sales engineering, technical account management, solutions architecture, or related fields. Three or more years ofpeopleleadership experience managing technical professionals, customer success engineers, technical account managers, solutions engineers, or similar roles. Proven ability to lead managers or technical teams through ambiguity, shifting priorities, and complex customer situations. Strong understanding of Veeam solutions or comparable data protection, backup, recovery, cyber resilience, and enterprise infrastructure technologies. Experience building and scaling customer success practices, including onboarding, success planning, adoption motions, health scoring, executive business reviews, renewal readiness, and risk mitigation. Strong technical acumen across virtualization, storage, operating systems, cloud platforms, scripting or automation, and disaster recovery and resilience best practices. Ability to engage executive stakeholders, including CIO, CISO, vice president, and director level audiences, with clear recommendations tied to business value, risk, and outcomes. Strong cross functional collaboration skills with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management. Data driven leadership style with the ability to use metrics, customer health signals, and operational insights to improve team execution. Excellent communication, coaching, stakeholder management, and conflict resolution skills. Ability to build scalable processes without losing sight of high touch customer needs. VMCE certification preferred, or ability to complete within an agreedtimeframeafterhire. Preferred industry certifications include AWS Solutions Architect, Microsoft Azure Administrator, Microsoft Azure Solutions Architect Expert, or similar cloud and infrastructure certifications. What You'll Get 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Private medical, dental, and vision insurance with dependent enrolment Life insurance with enhanced coverage and global 24/7 protection Income protection after 26 weeks, covering a portion of salary Defined contribution pension plan with employer match Worldwide travel insurance for business and leisure, with option to enroll dependents Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of Learning Please note: Please note: If the applicant is permanently present outside the UK, Veeam reserves the right to decline consideration of the application for the job. A remote job is only possible in case the employee is located in the UK. Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice , which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Senior Manager, Customer Success Engineering London, United Kingdom Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands. About the role The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes acrossVeeamData Platform. This role balances strategic planning with hands on execution leadership, ensuring customers realize value,improveresilience, expand adoption, and reduce renewal risk. This leader is accountable for building scalable customer success engineering practices across onboarding, adoption, technical success planning, resilience maturity, executive engagement, and renewal readiness. The Senior Manager serves as a coach, operational leader, customer escalation point, and cross functional partnertoSales, Renewals, Product, Support, Professional Services, and Technical Account Management. The ideal candidate is a proven technical people leader with strong customer engagement skills, deep understanding of enterprise IT and data resilience, and the ability to translate customer businessobjectivesinto measurable technical outcomes. Whatyou'lldo Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes. Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation. Drive scalable technical capability across the team, includingexpertisein Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation. Establish and improve standards for customer success plans,adoptionroadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication. Ensure Customer Success Engineers translate customer businessobjectivesinto co-signed, measurable success plans with time-bound value milestones. Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning. Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team'sbook of business. Act as a senior advisor and escalation point for strategic enterprise customers, especially whenresilienceposture, executive alignment, adoption risk, or renewal risk requires leadership intervention. Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success engineering activities with account strategy, product roadmap feedback, and revenue priorities. Build repeatable plays, enablement, and best practices that improve time-to-first-value,adoptionbreadth and depth, retention, expansion readiness, andreferenceability. Drive continuous improvement in team operations, including capacity planning, account coverage, scorecard hygiene, forecasting inputs, and operating efficiency. Contribute to business planning byidentifyinggrowth opportunities, influencing account strategy, supporting expansion motions, and aligning team performance with retention and revenue goals. Ensure the teamremainsfocused on advisory, adoption, resilience, and value realization outcomes while routing break-fix issues, hands on technical operations, commercial negotiations, and renewal quoting to theappropriate teams. Whatyou'llbring Eight or more years of customer-facing technical experience in enterprise IT, SaaS, data protection, backup and recovery, cloud, infrastructure, technical consulting, pre sales engineering, technical account management, solutions architecture, or related fields. Three or more years ofpeopleleadership experience managing technical professionals, customer success engineers, technical account managers, solutions engineers, or similar roles. Proven ability to lead managers or technical teams through ambiguity, shifting priorities, and complex customer situations. Strong understanding of Veeam solutions or comparable data protection, backup, recovery, cyber resilience, and enterprise infrastructure technologies. Experience building and scaling customer success practices, including onboarding, success planning, adoption motions, health scoring, executive business reviews, renewal readiness, and risk mitigation. Strong technical acumen across virtualization, storage, operating systems, cloud platforms, scripting or automation, and disaster recovery and resilience best practices. Ability to engage executive stakeholders, including CIO, CISO, vice president, and director level audiences, with clear recommendations tied to business value, risk, and outcomes. Strong cross functional collaboration skills with Sales, Renewals, Product, Support, Professional Services, and Technical Account Management. Data driven leadership style with the ability to use metrics, customer health signals, and operational insights to improve team execution. Excellent communication, coaching, stakeholder management, and conflict resolution skills. Ability to build scalable processes without losing sight of high touch customer needs. VMCE certification preferred, or ability to complete within an agreedtimeframeafterhire. Preferred industry certifications include AWS Solutions Architect, Microsoft Azure Administrator, Microsoft Azure Solutions Architect Expert, or similar cloud and infrastructure certifications. What You'll Get 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Private medical, dental, and vision insurance with dependent enrolment Life insurance with enhanced coverage and global 24/7 protection Income protection after 26 weeks, covering a portion of salary Defined contribution pension plan with employer match Worldwide travel insurance for business and leisure, with option to enroll dependents Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of Learning Please note: Please note: If the applicant is permanently present outside the UK, Veeam reserves the right to decline consideration of the application for the job. A remote job is only possible in case the employee is located in the UK. Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice , which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Veeam Software
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands. About The Role Lead at the forefront of AI & Data Resilience At Veeam, we don't just talk about the future of technology - we are actively shaping it. We are a global leader in data resilience, operating at the epicentre of the AI, cloud and security evolution. Our culture is built by forward-thinking technologists with heart: people who challenge convention, collaborate openly, and believe that great ideas can come from anywhere. Why Veeam Work at the heart of AI-driven data resilience, enjoy flexibility and outcome based performance, and lead with autonomy in a globally recognized organization that invests deeply in its people, culture, and leadership. The Opportunity This is a pivotal growth role within Veeam's UK & Ireland organization. As Lead Account Executive, Enterprise you will be responsible for a book of existing key customers in the Defense sector, Public accounts and a set of target enterprise accounts to hunt and close net new logo acquisition. You will drive a daily rhythm to ensure in quarter execution and build forward pipeline. You will develop a clear point of view on the market and a constant curiosity to link corporate objectives and technology initiatives with customer and partners alike. You will set and manage the strategy for your Territory working with specialist teams in the UK & Ireland and Inside Sales and Sales Development teams based in Bucharest. Reporting to the Director of Enterprise, UK & Ireland, you will play a central role in shaping how Veeam engages customers, partners, and the market - accelerating growth while building a culture of excellence, collaboration, and innovation. What You'll Do Set the vision for your UK & Ireland Enterprise Territory Coordinate virtual, geographically distributed teams Drive disciplined sales execution across the full Veeam portfolio Accelerate growth in hybrid cloud and cloud native environments Build executive level relationships with senior stakeholders Challenge the status quo with bold, innovative ideas Partner with Channel, Hyperscalers, and System Integrators What Success Looks Like Sustained revenue growth and increased wallet share Strong operational excellence and predictable execution High trust, high performance sales culture Deep, long term customer and partner relationships A future ready, scalable Enterprise Territory What You'll Bring You are a seasoned Enterprise Sales Account Manager with presence, energy, and ambition. You bring a proven track record of leading go to market strategy and execution in complex technology environments, deep understanding of data resilience and cloud ecosystems, and an inspirational style to coordinate and excite virtual teams. Experience & Qualifications Degree in business or technical discipline (or equivalent experience) Significant sales experience Proven track record of exceeding quota and KPIs Background in enterprise software, SaaS, or cloud organizations What You'll Get 25 paid vacation days, plus 4 extra global VeeaMe Days for self care and 24 paid volunteer hours annually through Veeam Cares Private medical, dental, and vision insurance with dependent enrolment Life insurance with enhanced coverage and global 24/7 protection Income protection after 26 weeks, covering a portion of salary Defined contribution pension plan with employer match Worldwide travel insurance for business and leisure, with option to enroll dependents Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs Opportunities to learn and grow through on demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of Learning Please note: If an applicant is permanently located outside of the United Kingdom, Veeam reserves the right to decline the application for this position. Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world's biggest brands. About The Role Lead at the forefront of AI & Data Resilience At Veeam, we don't just talk about the future of technology - we are actively shaping it. We are a global leader in data resilience, operating at the epicentre of the AI, cloud and security evolution. Our culture is built by forward-thinking technologists with heart: people who challenge convention, collaborate openly, and believe that great ideas can come from anywhere. Why Veeam Work at the heart of AI-driven data resilience, enjoy flexibility and outcome based performance, and lead with autonomy in a globally recognized organization that invests deeply in its people, culture, and leadership. The Opportunity This is a pivotal growth role within Veeam's UK & Ireland organization. As Lead Account Executive, Enterprise you will be responsible for a book of existing key customers in the Defense sector, Public accounts and a set of target enterprise accounts to hunt and close net new logo acquisition. You will drive a daily rhythm to ensure in quarter execution and build forward pipeline. You will develop a clear point of view on the market and a constant curiosity to link corporate objectives and technology initiatives with customer and partners alike. You will set and manage the strategy for your Territory working with specialist teams in the UK & Ireland and Inside Sales and Sales Development teams based in Bucharest. Reporting to the Director of Enterprise, UK & Ireland, you will play a central role in shaping how Veeam engages customers, partners, and the market - accelerating growth while building a culture of excellence, collaboration, and innovation. What You'll Do Set the vision for your UK & Ireland Enterprise Territory Coordinate virtual, geographically distributed teams Drive disciplined sales execution across the full Veeam portfolio Accelerate growth in hybrid cloud and cloud native environments Build executive level relationships with senior stakeholders Challenge the status quo with bold, innovative ideas Partner with Channel, Hyperscalers, and System Integrators What Success Looks Like Sustained revenue growth and increased wallet share Strong operational excellence and predictable execution High trust, high performance sales culture Deep, long term customer and partner relationships A future ready, scalable Enterprise Territory What You'll Bring You are a seasoned Enterprise Sales Account Manager with presence, energy, and ambition. You bring a proven track record of leading go to market strategy and execution in complex technology environments, deep understanding of data resilience and cloud ecosystems, and an inspirational style to coordinate and excite virtual teams. Experience & Qualifications Degree in business or technical discipline (or equivalent experience) Significant sales experience Proven track record of exceeding quota and KPIs Background in enterprise software, SaaS, or cloud organizations What You'll Get 25 paid vacation days, plus 4 extra global VeeaMe Days for self care and 24 paid volunteer hours annually through Veeam Cares Private medical, dental, and vision insurance with dependent enrolment Life insurance with enhanced coverage and global 24/7 protection Income protection after 26 weeks, covering a portion of salary Defined contribution pension plan with employer match Worldwide travel insurance for business and leisure, with option to enroll dependents Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs Opportunities to learn and grow through on demand libraries (LinkedIn Learning, O'Reilly), mentoring, workshops and learning events like our annual Global Day of Learning Please note: If an applicant is permanently located outside of the United Kingdom, Veeam reserves the right to decline the application for this position. Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.