Hiscox SA

Claims Quality Assurance ManagerApplyremote type: Hybridlocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: R Job Type: Permanent Build a brilliant future with Hiscox Position: Claims Quality Assurance Manager Reporting to: Group Head of Claims Quality Assurance & Governance Type: Permanent: Full Time Location: London (Hybrid) The Team The Quality Assurance & Governance team is comprised of professionals with deep operational and technical expertise. This team is instrumental in driving claims quality assurance and governance across Hiscox, acting as a central reference for best practices and continuous improvement initiatives. Team members regularly engage with stakeholders throughout the company, promoting standardized processes, calibration, and ongoing development in claims handling. Adaptability is essential, as the team responds to the evolving needs of diverse stakeholders.As part of the Claims Quality Assurance Centre of Excellence, team members gain valuable exposure to a variety of insurance products and have opportunities to collaborate with business leaders across the organization.The Quality Assurance & Governance team is based in London, York, Colchester, Europe and the US. Key responsibilities The Claims Quality Assurance Manager is responsible for conducting comprehensive reviews of claims files to ensure compliance with regulatory and internal quality frameworks. This role involves assessing adherence to Hiscox Claims Best Practices, identifying trends, and recommending corrective actions to enhance claims performance. The Manager prepares detailed management information (MI) and analytic reports, communicates key findings to relevant stakeholders, and supports the development and implementation of training and remediation plans and analysts within the team. The Manager is pivotal in fostering a culture of excellence, driving continuous improvement, and maintaining high standards throughout the claims function.The role covers the following: Conducting & Overseeing Quality Assurance Audit, both Internal & TPA, where appropriate and reviewing claims against Hiscox Best Practice Standards & Regulatory Requirements. Re-Review - Undertaking regular re-review of assessor reviews to ensure calibration and scoring assessment Data Reporting - Producing regular reporting to claims management - identifying areas of improvement and facilitating remediation efforts where appropriate Recommending improvements for relevant policies, processes and procedures as part of a continuous improvement cycle, including identification of any team level training and development needs Maintain a sound understanding of relevant classes of business, products and services within London Market (LM) Maintain a sound understanding of relevant policies, processes and systems utilised by the LM Claims function Maintain an understanding of the legal and regulatory environment within which LM operates Promoting and delivering a continuous improvement culture within the Claims function to deliver a superior service to our policyholders, including strategic account reviews Specification Claims Quality Assurance review handling is a must. Knowledge or experience of working in the Lloyds London Market Experience of working across multiple internal and external teams including third party suppliers Strong people and relationship building skills, notably influencing and negotiating Excellent communication skills, both oral and written. Someone who can analyse complex issues but is also pragmatic, commercial and solution orientated An ability to use own initiative and confidence in making decisions Good commercial awareness Excellent team working skills and the ability to supervise and coach other team members constructively and effectively About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. Diversity and Hybrid working At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success.We have also learned over the past few years that working life doesn't always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

Hiscox SA is looking for a Senior Claims Underwriter in Greater London to independently manage a portfolio of Power and Renewable, and Upstream Energy claims. The ideal candidate will have over 7 years of experience in the London Market and excellent communication skills. This role involves supporting junior staff, assisting with technical reporting, and collaborating with stakeholders. Hiscox focuses on innovative insurance solutions and values diversity and employee well-being, offering flexible working arrangements.

Senior Claims UnderwriterApplyremote type: Hybridlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: R Job Type: Permanent Build a brilliant future with Hiscox About the team / Division The London Market Claims team are driven, diverse and ready for anything. We work closely with our underwriters to ensure that there is a clear, open and transparent relationship with our customers and brokers from the very beginning.We are looking for a market-facing person who can be a part of a strong team, maintaining their own portfolio of complex claims within a financial authority and contributing to the Hiscox offering; always looking for a better way. The Role This role will predominantly handle claims generated from the Power and Renewables and Upstream Energy account. The Hiscox Energy proposition is growing rapidly both in terms of premium income and leadership footprint. We are seeking a driven candidate who can work with our underwriters and the rest of the claims team to define our claims service proposition. This will include a dynamic client facing role and an ability to work as a joined up team to achieve the united vision. What you'll be doing Independently handling a portfolio of Power and Renewable and Upstream Energy claims. Supporting more junior members of staff from a technical referral and/or mentor perspective. Assisting the Claims Manager with regular technical reporting and key stakeholder liaison. Participating in the quarterly account review and reserving process. Working with underwriters and claims colleagues to add value, build our brand and win and retain business. Supporting the Claims Manager in designing and implementing our claims service proposition. Travel for settlement meetings, client liaison and conferences. Interacting with key internal and external stakeholders on claims related matters. The ideal Candidate A significant level of experience handling Energy claims, ideally 7 years or more within the London Market and at either an insurer, loss adjusting firm or broking house. An excellent market reputation and established relationships in the energy insurance industry. Excellent people skills. A confident communicator with demonstrable communication skills both oral and written. A willingness to travel. Someone who can analyse complex issues but is also pragmatic, commercial and solution orientated. An ability to use own initiative and confidence in making decisions. Ability to question the norm and seek 'a better way'. Good mathematical skills and report writing capability. About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.You can follow Hiscox on LinkedIn, Glassdoor and Instagram Hiscox Values Our core values of Courage, Integrity, Ownership, being Human and staying Connected underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business. We believe strongly in our values and endeavour to live by them every day. Diversity and flexible working at Hiscox At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role. Work with amazing people and be part of a unique culture Why work here?If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.